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Derwood, MD

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The UPS Store

3.6 (17 reviews)
Closed • 8:30 am - 7:00 pm
Updated 1 month ago

Services - The UPS Store

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Rich W.

Very convenient and very helpful when accepting a package to return to Amazon.com. Amazon could have sent a courier to pick up the package from my front porch, but given the risk of porch piracy, I found it simpler to print off the return label, slap it on the package, and drop it off at the UPS Store. They can also help with shipping other packages, selling boxes and providing sealing tape.

Status as of 2/20/2018, shipped 12/7/2017

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6 months ago

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2 years ago

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2 years ago

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3 years ago

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5 years ago

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5 years ago

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7 years ago

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Thanks for taking the time to respond. Please come visit again.

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4 years ago

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5 years ago

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5 years ago

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9 years ago

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4 years ago

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10 years ago

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8 years ago

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10 years ago

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9 years ago

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10 years ago

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Review Highlights - The UPS Store

“UPS offers the Amazon return where you bring your return code and item(s) and UPS boxes and ships the return for you, it couldn't get any easier for the consumer.”

Mentioned in 2 reviews

Read more highlights

Postal Place - Stationary Items

Postal Place

(8 reviews)

Very friendly person behind the counter. Who laughed at my corny jokes. Much help given when I…read morewanted to best option for my parcel. Best option wasn't necessarily the fastest for me. The place seems to offer everything you would need to ship or manage a small business. Handy for lace to pick up supplies without going into Fredneck. As for the person bitching about the clerk wanting to do the photocopies for them. That's called customer service, and I doubt the clerk would read their love stories:)

When I had a damage dispute with a shipping carrier, Postal Place really stepped up and went out of…read moretheir way to ensure I had the necessary information to properly file the damage claim with the carrier. Seriously, I could not say enough good things about how Hassan and his team helped me navigate the process of obtaining compensation for damage during shipping. Without a doubt, I will continue to use this business every chance I get. Even though I had purchased insurance, Hassan had the foresight to proactively take pictures of the package as it left his store on the carrier's truck. Through this single action alone, I was able to prove the package was in good condition at the start of its journey -- quite unlike its state at the end of the journey! The key here is that the service at Postal Place, and just plain old-fashioned thoughtfulness at this business, is a value that I could never have put a price on for my very expensive shipment. Thank you Hassan! I really don't know what I'd have done without you.

The UPS Store

The UPS Store

(34 reviews)

Very excellent, friendly and informative customer service. This was the busiest UPS store I've ever…read morebeen in and the two gentlemen who were servicing it were amazing. They managed help people scan and copy, fingerprint, notarize, and return packages and more. They were capable and pleasant the whole time and with each customer.

The service here is decent. Employees generally seem attentive and willing to answer questions, but…read moreapparently they aren't willing to help a senior citizen who clearly couldn't carry her return in herself. I had just finished processing my return when a senior citizen customer behind me had asked for assistance in carrying in her packages, if she pulled her car up front. The customer was pleasant and had already processed her returns at the self-checkout kiosk, and just asked for a little assistance. Instead of offering to help the senior citizen carry in her packages, the cashier told her that "they had a dolly" and told her to "use that." I was honestly taken aback. The customer was very clearly a senior citizen, and though she was walking unassisted, it was very clear that she lacked the physical ability. I was in a rush to get to my next appointment, but ended up helping the customer carry in her return packages. While we were walking to her car, she informed me that she had never had this issue before at any other UPS locations (so it clearly wasn't a "company policy" issue.") If the able bodied/young cashier would've taken 2 seconds out of her time (it wasn't even busy,) she would've seen that the packages weren't unusually large nor heavy, but just an issue of mobility for the customer. I understand that we are all busy and stressed and customer facing jobs can be really stressful, but the complete lack of awareness for this senior citizen asking for assistance was really disappointing.

The UPS Store - shipping_centers - Updated October 2026

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