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    The UPS Store

    3.3 (86 reviews)
    Open 8:30 am - 7:00 pm
    Updated a few days ago

    Services - The UPS Store

    Copymaking services

    Mailbox centers

    Printing

    2 More Services

    Scanning

    Shipping centers

    The UPS Store Photos

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    Reviews With Photos

    Spencer and ronni - Customer wearing a beige quilted jacket hands a brown Amazon package to an employee in a blue uniform at The UPS Store counter. The store interior includes shelving with supplies, a computer, and signage for services like printing and mailbox options. Two employees are visible behind the counter, one in a patterned shirt and the other in a blue shirt, with a curved overhead sign listing services.

    Spencer and Roni are the best at taking care of all of my UPS needs! Definitely my favorite UPS location

    A man with gray hair and glasses, dressed in a black UPS Store uniform with a name tag, stands at a checkout counter. The background shows office supplies, computers, and storage boxes, indicating an indoor workspace. The man appears to be looking directly at the camera with a neutral expression.
    Dlynne 3.

    If I could give the UPS Store Olney negative stars I would. Horrible customer service. There were at least 20 people in line wrapped around the store and only one person behind a register assisting customers. The other employee present was boxing up packages and refused to open a register to help customers. The line moved at a snail's pace. What customer wants to wait in line for an hour when all they need to do is open another register? I wish I had taken a photo of all of the people wrapped around the store. The employee in the picture "James" was particularly rude and dismissive. There are too many other stores that understand what good customer service is for me to go back to this horrible UPS Store Olney location. I asked "James" for his last name and he refused to give it to me - he claimed he was the owner of the franchise. I found this hard to believe because an owner would've never acted so unprofessionally and disrespectful to customers. As you can see from his name tag there's only first names which gives no accountability, thus leading to the abhorrent customer service. It was so bad that I'm sure James will probably reply to this review in a rude and disrespectful way rather than apologizing. Does James look pleasant to you? I see that there are many other negative Google reviews about this particular store and James. James needs to take training in how to provide decent customer service. Just look at him - would you want to go to a store and have to deal with him?

    Nessa R.

    Yikes! Customer service could be a little better. Like maybe a Hi when you walk in. Nope, the guys were so into their packing of boxes it's like I was invisible. Work stations are not really available and they charge you for tape. So, if you're sending something save yourself money and have it ready to go or you'll feel robbed walking out of the store. Wanna print your label? Yeah you get charged for that too. Ridiculously over priced. Had I not been on a time crunch I would have gone else where. After the guys stopped working on their project I was approached with human interaction. He was nice just late on the hello and help.

    They were able to print my 40x60 size banner!

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    7 years ago

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    11 days ago

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    7 months ago

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    8 months ago

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    7 months ago

    Best UPS store in Montgomery County, Md! Spencer is always ready with the biggest smile and the best professional service!

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    7 months ago

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    7 months ago

    Excellent service with a smile. Spencer was particularly helpful, even for a slytherin

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    7 months ago

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    7 months ago

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    7 months ago

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    1 year ago

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    7 months ago

    This UPS is well managed. In particular, Spencer is fantastic-- he is courteous, efficient, and customer-focused!

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    1 year ago

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    7 months ago

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    7 months ago

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    4 months ago

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    1 year ago

    Just not a friendly place at all. Always busy, not enough people working. They rush you which I hate.

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    6 years ago

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    3 years ago

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    2 years ago

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    9 years ago

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    John L.

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    4 years ago

    Each time I go the service is great. When I send email for priniting, they are ready to be pick up. The staff is patience and helpful.

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    3 years ago

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    4 years ago

    Excellent customer service. It's a convenient location and has friendly staff. I strongly recommend this UPS store.

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    4 years ago

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    3 years ago

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    3 years ago

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    6 years ago

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    8 years ago

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    5 years ago

    I was sending back package the had free shipping .UPS charged me 4.00 simply to print the label which was extreme.

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    6 years ago

    Great service. Staff is very helpful and willing to go above and beyond to fulfill their customers printing and shipping requests.

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    5 years ago

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    6 years ago

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    4 years ago

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    4 years ago

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    4 years ago

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    4 years ago

    The employees in the Olney store are knowledgeable, friendly and efficient. They provide excellent service!

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    3 years ago

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    4 years ago

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    7 years ago

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    Page 1 of 3

    Ask the Community - The UPS Store

    Review Highlights - The UPS Store

    Spencer always greets me with a smile, and treats everyone like they are one of the family.

    Mentioned in 10 reviews

    Read more highlights

    Craters & Freighters of Washington DC

    Craters & Freighters of Washington DC

    (17 reviews)

    Hired C&F to pack and ship family heirloom furniture to TX and AZ from MD…read more The collection included About 20 pieces including a bowed front glass China cabinet, framed mirrors, tables, chairs, bookcases, and accessories in excellent condition. Overall it was an excellent experience- really impressive performance really. I've previous top- notch experience with C&F so my expectations were already high. Yet to say they super exceeded my expectations this time would still be an understatement. The pickup crew was professional which instilled confidence. Communication on shipment status was good. Their advice on how to prepare, ship, and insure was valuable.......overall, just as you'd expect from a quality organization. There was a delivery issue- not C&F's fault- yet they stepped up to take care of it. Wow! This was a big deal as it demonstrated how committed C&F was to customer satisfaction. Incredible really. Even Dave L. called afterwards to check on my satisfaction. Wow! As for value....... The quoted price was accurate, and they waaay over delivered IMO. So, I'll continue to trust C&F without any concerns. Thanks C&F I'll be back

    We recently used Craters & Freighters of Washington to ship family China to our daughter in St…read more Paul, Mn from Northern Va. What an excellent company to deal with, from the initial online quote request to the final delivery of the China! We had online updates throughout and the office staff could not of been more helpful.

    US Post Office - Front view from the outside - May 2025

    US Post Office

    (16 reviews)

    It's hard to give more than 3 stars when they cannot consistently perform the basic function they…read moreare tasked with - delivering the mail. The people that work there are very nice and attentive, especially the postmaster at this branch. However, at least once a week and sometimes more, I get someone else's mail. It's usually for the house after mine. No idea why this keeps happening. I see them reaching into a tray and grabbing what appears to be a pre-bundled pack of mail and putting in my box. When I go through it, yup, my neighbor's mail mixed with mine. I used to deliver it to them myself but started putting it back in my box with the flag up. Sometimes I leave a note ("Wrong house") and sometimes I just put it back in my box and the next day's carrier hopefully understands why. But even that doesn't work. Next day, wrong mail, again! Of course it makes me wonder who is getting my mail.

    This post office needs to be investigated. My mother regularly sends out holiday and birthday cards…read moreto kids and grandkids from the Olney Post Office and countless numbers of envelopes have arrived at their destination after having been opened and cash removed. These cards are being mailed to addresses in MD, VA, SC, NC, FL, and AZ, and the same thing has happened...all with one common denominator. They were mailed from the Olney Post office. Yes, I know, I know...you are not supposed to send cash in the mail. But that does not excuse the absolute disgusting behavior of the thieves or the felony that is being committed by clearly someone who works for the United States Postal Service. It cannot be a coincidence that it has happened over and over again with all mailings initiated at this post office. Despicable.

    Norbeck Hills Pool

    Norbeck Hills Pool

    (3 reviews)

    It was one thing when I was a kid for this pool to be lacking even the most basic amenities, but…read moreit's only gotten worse over the years. I can deal with the lack of a snackbar or soda machine (though I swear there used to be a snack machine once upon a time...?), but there are NO lockers -- not even basic, first-come-first-served, bring your own locks to lock up your wallet and phone -- the deck chairs are either damaged or rusty, the deck umbrellas (if you can find them) are moldy, there's no way to control the temperature in the showers (the water starts freezing and slowly builds to boiling), the "changing rooms" are tiny stalls with broken curtains, the showers similarly have broken curtains, more broken things in the bathroom stalls themselves, trash floating around the back near the sad excuse for a tennis court... seriously, this place is a dump. The staff are also INCREDIBLY inattentive -- I remember when I first started going here, you HAD to ask the attendants to find your pool pass before you were allowed entry. Now, every time I've gone the teenage staff are ALWAYS too busy chatting with their friends on the phone to talk to anyone at the window; trying to ask a simple question ("what are your hours?") gets massive sarcastic eyerolls and no answers. I've easily walked into the pool without bothering to sign in, which makes the lack of lockers even worse -- it would be *incredibly simple* for random people off the street to walk in and pick up wallets and phones left on the pool deck. The pool wasn't always this bad -- when I was a kid (late 90s -- early 2000s), the place was much cleaner, with nice, new deck chairs and even a few potted plants on the deck to liven the place up. The bathrooms were clean and well-maintained, and the showers had a consistent, comfortable lukewarm temperature. They still had no snack machines, but I don't think that's necessary for such a small neighborhood pool, and they had no lockers... but in the late 90s early 2000s, barely anyone had a cell phone, so you weren't *expected* to carry one, and the lack of a snack bar meant there was no *reason* to bring your wallet, so it didn't feel like a safety issue. Plus, at that time, the people at the front desk actually bothered to make sure you were from the neighborhood before you entered the pool. I don't know what happened in the 10 years between when I left for college and when I moved back home, but whoever currently maintains the pool demonstrates a truly excessive lack of care bordering on sheer negligence. They do the bare minimum to keep the water clean, and that's it.

    this is the best pool ever. all the other reviews are false. kids learn to swim here and make…read morememories they'll take with them for the rest of their lives. coaches are 10/10.

    The UPS Store - copyshops - Updated May 2026

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