I know this place has gotten some bad reviews but I haven't had a problem here. to be clear I haven't sent anything expensive off or had any high value shipments. I am mostly just returning a bunch of Amazon stuff or online clothes, nothing else. I will say the service isn't the most friendly all the time. I've been to other UPS stores where everyone is very friendly all the time. BUT no one has ever been rude or mean to me here. They have always been polite and professional with me and i'm okay with that. Sometimes there's long lines but it's like that everywhere. There's free parking. The store is the size of most UPS stores. They usually have at least two people working. Every time I've been there they've been fairly efficient getting my stuff together and getting me in and out. I've had to wait longer times at other UPS stores. Again, other than simple returns I haven't used them very much so I can only speak to what I know about but overall I haven't had a bad experience here and I have been here regularly - about once every other month since 2020? don't judge my amazon shopping :( i also haven't ever been here close to closing time, i usually go in the afternoons. It is located off of a slightly busy intersection. A couple of stores in that area shut down so there's more parking than usual which is nice! the stores is clean and everybody always seems to have masks on when I go in there! I wish they had a trashcan either outside the store or inside the store somewhere. Also I don't know if it's corporate prices but printing some stuff off if you email it to them is a little pricier than you expect (return slips). read more

This place has the best service in town! The team was great to response to my design and print needs. They exceeded my expectations in terms of print quality and customer service. I was very satisfied with my print quality and definitely delivered on time! I submitted my business cards to print early in the morning and by 3pm it was ready for pickup! This is the best UPS team in the neighborhood :) read more

Want to talk about price gouging? They charge $3.00 for a single sheet of paper if you don't have a label. Their excuse is "we're a franchise so we don't have to follow corporate's (fair) pricing, too bad". Just based on principle alone, skip this store and don't put anymore money in this franchisee's pockets until they decide to stop gouging their customers. read more

I've never been to a UPS that charged so much to print one piece of paper. When I asked, I was told I had to get it printed in color. Don't understand they at all since the label is black and white. I think all UPS locations should be the same when it comes to price. I wonder if it's because of the area or something. I know stores are owned by different people but this is out of control. My package got to where it needed to be so I guess that's a good sign. read more

The UPS Store - Ridiculous pricing - Shipping Centers Near Me - Duluth, Georgia

Update! UPS posts a response on Yelp to make it SEEM like they care about losing your package, but what actually happens? Nothing, they shrug at you and you get stolen from as UPS Stores can hire any incompetent/immoral person who can make your package disappear without anything being done to fix your loss. I repeat, your postage is way too important to trust these folks. Use the post office, it isn't THAT far away :) read more

The UPS Store - Shipping Centers Near Me - Duluth, Georgia

I want sent a letter here this morning. A woman who has worked here for a long time . She once asked me to write a review on my mobile phone about her work. She thought that I was writing slowly and took my phone to herself and Write, I refused. She put my letter in a yellow envelope, started weighing it, and then told me that it was over $30, I think it was too much, and she went from over $20 until $14. I still think it's very expensive, I said Want to go to USPS, she quickly pasted the envelope, and then asked me to pay the envelope money. I think she is a liar, and she should not be so short-sighted as a mouse when doing business. i had lot of business mail and package to sent but i never come back here !! Liars and Horrible customer service ! BTW , I paid 7.99 and sent my letter at the post office, including the Tracking number . read more

I've been dropping off packages at various UPS Stores in the Atlanta area (thank goodness for online shopping free returns!), and this location is full of win: *Open until 5 PM on Saturdays. This is a plus since many stores close around 3-3:30 PM. I still wish these stores were open on Sundays, but oh well. *The gentleman accepting the box was polite and nice and efficient. *There was ample parking in this small shopping center. *I was the only person the store, so no wait. This UPS Store on Sugarloaf Parkway isn't super convenient to me, but I'd return if I happened to be back in the area! read more

Best UPS Store in Duluth, GA area. The team is helpful and always friendly. Highly recommend these guys for your shipping needs. read more

I visit this location almost every weekday. They're always kind, professional, and friendly. I'd rather go into this store than to drop my packages at a drop box. read more

Horrible and rude customer service. I came at 6:50 with a package to drop off and the lady refused to take my package. There were still customers inside. She opened the door and told me she closed the register while there were still two people standing inside with packages to drop off. Liars and horrible customer service. read more

Second time coming to this location, which sits in the shopping center with Which Wich and Moes on corner of Meadow Church Rd and Sugarloaf Pkwy. Parking is insanely tight here and you might have to park behind the building. During lunch hours, forget about trying to find a close spot. I've been here to mail my direct tv receiver and recently to ship back my comcast security system. Both services have pre-paid accts with UPS so the process is very easy. I came during lunch the second time so had to wait about 10 minutes. The service both times has been excellent. They knew exactly what to do and gave me tracking information, along with an email reminder on my shipment. The store has all standard supplies for shipping (envelopes, boxes, tape) and also PO Boxes. Very typical so not much to distinguish it from other stores, but it is clean and service is great, as well as knowledgable on what they are doing. If you need to ship an item, this location will serve the purpose just fine! read more

I thought these folks were very nice. I felt like they genuinely cared. They helped me validate the address I was shipping to, assisted me with tape for free and even let me use the restroom which they didn't have to do. The value is in line with the post office, and I thought they gave me a very nice service. read more

We received excellent service from this establishment. They were very accommodating, cheerful, and efficient. If I ever need to have shipping done in the future, I would definitely go here again! Such great staff! read more

They charge you a service fee to print a label for their own service!!!! Are you kidding me? That's like a restaurant charging a service fee for use of silverware. Absolutely ridiculous! read more

Love this shop! In fact all the ups stores I've worked with lately have been so helpful and accommodating! I've had some difficult orders and print needs, I went to 6 other companies, but only they had affordable large format printing, totally exceeded my expectations! read more

The UPS Store - Why not be goofy and enjoy printing stuff? - Shipping Centers Near Me - Duluth, Georgia

Very rude, horrible customer service every time I come. Won't be coming back here. Tried to return an amazon package and pretty sure it stated no box or packing needed, yet they refused to take my package. If I could give them zero or even negative stars, I would. read more

Don't waste your valuable time and money going to this store! I wanted to ship a 1-1/2 pound package internationally to a major European hub. It should be understood this was a standard size box that weighed almost nothing, and it was not going to some out-of-the-way city. This particular UPS Store wanted to charge me four times what I ended up paying at the U.S. Post Office, and that was their cheapest rate. It only went up from there. I have read some of the other reviews on the poor customer service and rotten attitude, and they are on the mark. It goes without saying, I will not be back. read more

If Miss all that would take an extra minute walk me through scanning the fingerprints instead of running her mouth and sigh when I wasn't familiar with the system, the process would take 2 minutes instead of 20. I paid for the service, not free honey. You're there to do your job, help the customer, instead of talking nonstop and give attitude when the directions is hard to follow. Enough rant. Not the best customer service, pretty face with such an ugly attitude. Will not come back. read more

My package that I dropped off for ups pickup on 2/6 at 4:31pm was never handed over to ups by the store. Ups simply does not have any record of my package. I have the package drop off receipt given to me by the store with the tracking number. Ups wants us to now lodge a claim. It was a range hood costing $600 - it is not a small packet that can be lost. It is a 65 lbs box that was received in person by a male person in the store who gave us the receipt. I will not use that store again. read more

I will never patronize this location. My son in law went here to ship off some jewelry so that it could be repaired by our family jeweler. The lady asked if he would like insurance. He stated yes as it was over 10k to ship. She asks if he's sure his jewelry is worth 10k. Excuse me? Why would he have to lie about what he is shipping and the amount. She then proceeded to say that if it's lost he has to prove that it's actually worth it. My son in law is a young black man who is an engineer for google. He most certainly doesn't have to scam a ups store. They are a disgrace to the area. read more

The woman working here (Amina?) tricked me into paying extra for a bigger mailbox because I have "business mail". I had a strong feeling she was tricking me but because I was in a last minute rush, I went ahead and signed up for it. When I got home, I called another UPS store and they confirmed my suspicion. There's no reason a small mailbox can't receive so-called "business mail". The lady here just wanted to charge me extra, that's the bottom line. Avoid this location. Total rip-off! read more

My to-go place for usual drop-off for UPS stuff. They have friendly staff, but I can't say I've actually used their service for actual packaging or shipping. As far as what I've seen while I was there, they are great little store to deal with. read more

Charged nearly $3 to print one black and white page. The price then suddenly increased even more after she "forgot to add the tax". Horrible service, will never come to this location for anything again. read more

Honestly love UPS stores. This store is so different from any other store sadly. They never have client recognition even when you see the same workers over and over again multiple times in the week. They aren't very service driven and VERY VERY slow. I will driving an extra 5 mins to go to another ups store. read more

I just wanted to say that the employees at this UPS store commonly go above and beyond of what is required of them and having to visit there quite frequently I can tell you that it makes, what would ordinarily be a somewhat mundane trip, a rather pleasant trip indeed. read more

Good customer service :) friendly and professional. Go during day time hours. Easily found in google maps.

I've had to come here for all sorts of personal and professional services. I've needed things packed and I've needed a notary. It doesn't matter what I need, these guys are always on top of it! They're quick, efficient, and they always have a smile. They're awesome! read more

I came in to get my fingerprints done for a new job. On the packet given to my employer it said nothing about needing an appointment. I arrive to this location and ask to get the finger printing service done, I then am told I need an appointment. I was confused as to why when the store was completely empty, but I went ahead and made one. They wouldn't have an appointment for three hours, when I asked the process and why the wait she explained its a very simple process but can't do it without an appointment. I told you I need it done sooner than later and she walked away. I then spent twenty minutes in the store trying to find another location to do it for me sooner. The two girls working offered no helped and proceeded to text/Facebook, see picture. I still do not understand why they could not do it if they clearly were not busy. I ended up going to another location down the street that did it on a first come first serve. I contacted corporate about my experience and shortly after the store manager called me, begging me not to post this on yelp. The store manager also stated they do not even make money off of this service, it's just something nice they do for the state. I want everyone to know how unprofessional my experience was at this location. read more

The UPS Store - Apparently I need an appointment because they are "so busy today" I will never come back to this location. - Shipping Centers Near Me - Duluth, Georgia

The older woman working here tried to charge me extra fee off packaging service which I did not ask for and raised voice at me when I simply asked her why she added service I did not ask. Attempted to rip me off again with coupon refund which was 90 cents short and got busted. She finally had to refund actual amount but kept being rude until the last second. Use other UPS or be heads up, they might try you some rip off too. read more

So I came in with a huge project with a very short deadline and was panicked beyond belief. The staff helped me work through all the kinks, made all the prints look amazing, and did so while helping me keep my cool. Although a high volume job, they pulled through with an excellent price and were very flexible to suit my needs. Loyalty for life. Thank you so very much!!! read more

This is the best UPS location! The staff are so helpful and have such caring attitudes. They interact with every customer and do not stop working. Sanjeeve and Sheryl are fantastic! Sanjeeve started helping me and answered all of my questions, explaining everything in detail. Sheryl finished helping me. She went over every detail again, making sure to answer every question. They made sure that every customer was taken care of and handled every person with respect. They were fast and efficient with each person. If you need UPS services, this is the location! Thank you Sanjeeve and Sheryl, for making my experience wonderful. read more

Only does finger printing services from 11am - 3pm. I wish I would have known before my drive.

The most amazing staffs! I had to take care of some international documents and everyone was very accommodating and went way out of their need to help me. Thank you. I love you. God bless you all. read more

I have been coming to this UPS store for 3 years, sometimes crazy because they are busy never a problem till today, the ladies are new and one of them super rude, loud, and i am pretty sure she rolled her eyes at me, because of a simple mistake. They were charging be $17. 11 for a starndard ground shipping. I am not sure if that is the correct amount. Very rude, then she calmed down , but she waisted my time made me wait 30 minutes to refund me, disnt end up refunding me because original payment was not made by me. What a waste of time! read more

This is my second visit to this store for fingerprinting required to move to a new position within my company. And, still I received the same level of customer service, I was in and out in less than few minutes. They even explained to me the post process of fingerprint results which the employer never bothered to explain to me. I am so confident of their business conduct and ease to which they deliver service, I am thinking of opening a mailbox with them and direct all my mail to this location(don't trust my Apartment buiding's mail boxes). read more

Shout-out to Leslie for her excellent customer service skills! She helped me out with returning a package to a vendor. She was professional and kind at the same time. I am new to the area and will make this my go to UPS store. read more

The staff here is extremely professional and always greets me with a smile!! I always feel welcome and know that I will receive top notch service when I walk into this UPS Store!! If you need any professional service regarding shipping, printing for marketing, or mailbox service, this is the Best location!!! read more

My friend and I drove up just as they were closing on Saturday afternoon, but Leslie stayed 30 minutes late to help me ship several packages, which included a coat my daughter needed out of state. She was professional and friendly and so very kind. She even told me to stop fretting about keeping her late, that she was going to take care of everything. And she did. I will be using this location from now on. Exceptional customer service. read more

Very nice and accommodating people. Also has late drop off time. Highly recommend for UPS drop offs.

Sorry to see the earlier review. I can understand the frustration. There may have been a designated person to handle fingerprints who was not available at the time you were there. Best Regards. read more