horrible customer service. They act like they are doing you a favor by doing your print jobs…read more Employee Hunter is especially rude and unprofessional

Micheal and his team were a delight to work with. I had a large print order that was executed…read moreperfectly. They also gave me a good deal on mailing the items out.

5 stars!! Rep was very helpful and explained everything to me patiently. Will return!read more

Quality product and installation. Technicians used a level to insure it was plum. Work are was left…read moreclean and old mailbox was hauled away.

Thanks to Lashay,(sorry for the misspelling) for going above and beyond, my mailbox was installed…read moreand the mailbox looks great. Thanks GHP!

Zero stars would have been more accurate! Came up on my Android phone yesterday and said I needed…read moreto update my GMAIL account, otherwise my GMAIL wouldn't function properly. That was/is an outright lie! Screwed up all my settings and prevented me from doing what I normally do on my phone. Had a devil of a time uninstalling it, as it is very deceptive in that regard, as well. If EasyMail pops up on your phone, laptop, etc., save yourself a lot of aggravation and disregard it. It's a sham!

I only came here because I didn't want to go hunt down ink for my home printer. Mistake. This place…read moreis GROSS with a capital G.R.O.S.S. It is extremely dusty and unclean. There's also an odor. Guys I understand that these types of franchises can be stressful because they're not exactly cash cows BUT we still need to keep them clean for the people that do decide to give you a chance. I ended up going down the street to the UPS store where I imagine most people go once they see the condition of this place. Advise: clean up the place.

Mazar was awesome! he explained the whole process and didn't make me feel…read morestupid. best customer service I've had in while.

No stars if possible . The staff for one is completely rude …read more Jordan or Ginger whatever her name is because she lied about her name as well, who allegedly is the manager could not help what so ever so clearly you guys have the wrong manager on shift. She hung up my call twice when its her JOB to help . Unprofessional in every way possible . Spoke with customer service on a package update and stated it was at this location & the "manager" stated she cant pull a package out her ass so she didn't know where it was at. So if this is her way of fixing problems she needs a different job thats suits more her level of handling .

I had to make some returns for Amazon & AT&T so I stopped by this UPS store. Just my luck -- their…read moreInternet went down when I was there so the employees were scrambling. I could tell they were drowning. Despite the chaos, this one employee was super kind enough to help me with my Amazon return. He told me it's an offline return but he can scan it when it goes back on. Unfortunately, I would have to wait until tomorrow for the AT&T return. I tried not letting it bug me because the employee was trying to be super helpful. I returned the next day and another employee was able to help me with the AT&T return very quickly. Everyone here was super kind -- I know there's not much to review about UPS stores but I was impressed with the service here. Knowing that this place is the nearest UPS location, I can't wait to continue my loyalty here!

I don't normally write reviews like this, but this interaction was creepy, intrusive, embarrassing,…read moreand completely unnecessary. I came into this UPS Store with my partner to make several returns. The manager was initially helping me. One return involved a private clothing item, and the return information displayed a picture of it. I intentionally covered the picture while leaving the barcode completely visible. My partner was standing right next to me, and I was simply trying to protect her privacy and avoid embarrassing her. Instead of scanning the barcode and professionally processing the return, the manager questioned why I was covering that particular picture and commented that it was "funny" that I covered this one when I hadn't covered the others. Why was what I chose to cover any of his concern? I told him exactly that. Rather than taking the hint and moving on, he continued discussing it and specifically pointed out that he could still see the picture. That's where the interaction went from unnecessary to downright uncomfortable. My partner was standing there visibly embarrassed while a male manager continued drawing attention to a private item that I was deliberately trying to conceal. If someone is clearly covering a private image, why are you so concerned with what's underneath it? And why make a point of telling us that you can still see it? His behavior felt creepy and inappropriate to both of us. My partner is also a frequent customer at this location, which made the entire situation even more uncomfortable for her. At that point, I refused to complete that particular return there and decided to take it somewhere else. The owner eventually came out, heard what happened, apologized, and said he would "talk to" the manager. I appreciate that he apologized, but considering how uncomfortable and embarrassed my partner had just been made to feel, that response didn't give me much confidence. Then, when I took the store's card because I intended to leave a review, the owner's concern turned to how a negative review could affect the ratings he had worked so hard to build. I understand working hard for good reviews--but customers shouldn't be expected to protect a business's rating after having a bad experience. Reviews are supposed to reflect how customers are actually treated. This could have been incredibly simple: scan the barcode, respect the customer's privacy, and move on. Instead, something private was unnecessarily called out in front of my partner and turned into an embarrassing and uncomfortable interaction. We'll be taking our business elsewhere, and I will be reporting the incident to The UPS Store customer service. The owner was more concerned about his review rather than taking immediate actions. The female employee was helpful to take over.

I get my Amazon packages sent here as well as I have a mail box here. I love that you can come…read moreafter hours to get your mail in the mailbox and your amazon packages from the locker. Every time I come in during business hours the employee that I see always has good energy and takes care of whatever questions or needs that I have. I'm so glad that are here and I'm a safe neighborhood. Super grateful for what you offer and the customer service. Thank you!

Great place to get your printing and mailing needs. They have great social distancing policies in…read moreplace with clear signs and shields to protect their employees as well. The staff is also fast, friendly and delivers what we need

I reserved a van through them snd when I came ti pick it up U-Haul had moved my pick up. I reserved…read morethe van inside yesterday and the clerk told me the next morning that the van would be ready and that I would be given a code to get the keys. Shen I came to the store I was told the van was not available so I cancelled the order. Drove all the way here to use the van. Very poor service.

I use this location for all my shipping and notary needs. Staff are always helpful and friendly…read more Would rather come here than the post office!

I came in without a label and ended up having to pay $2.50 to ship something back to Amazon. I…read morewon't be using the UPS option again. And I own some UPS stock! Maybe I should sell it.

I had a terrible experience at the UPS Store on Buford Hwy in Duluth, GA. I went in for notary…read moreservices and asked the employee, Jasmine, if the notary was available. She informed me the notary wasn't there, so I asked for the name of the person who handles notary services so I can call later and ask if he's there before making the drive to the store. To my shock, Jasmine became extremely aggressive and rude, questioning why I needed the name and started raising her voice. Confused at first, I quickly realized she was being confrontational. The situation escalated into a verbal argument, and she began walking towards the door in a threatening manner. Feeling unsafe, I took out my phone to record the incident, but before I could, I noticed Jasmine was blocking the exit, which made me fear for my safety & I realized I needed to get out of there. She then charged at me, attempting to grab me and my phone. Thankfully, I was able to block her, but she continued to yell and curse in my face. Terrified and shaking, I called the police. I have never experienced such hostility and aggression from an employee before. The cops arrived, and I filed an incident report. I am now in the process of escalating this issue further. To be fair, the owner of the store did call me to address the issue, and apologized for her behavior but informed me that he will be retaining the employee and that this was a one off incident. According to the review I saw just before posting mine... it is clear that it is not a one off incident.

Plenty of parking by the shipping store (also right next to Kroger so pretty convenient!). Service…read morewas fast and the owner took the time to give me options on the cost/estimated duration on how long my package would take to get to Seattle. Aside from the typical shipping, packing, copying, printing and mailbox services, I noticed you can also get your passport picture taken here! Plus they offer laminating and notary. There was even some blocks to keep the kids entertained/distracted.

I went to inquire as to why a package I paid to be shipped on February 1 is being transported…read morebetween a few of the same facilities, in a circle, and has not left Suwanee... although it was supposed to arrive at the location in 3 to 5 days. The young guy behind the counter agreed that he had never saw this happen, and that his manager would have to call USPS but his manager was not in until Monday. With a demeanor, as if I was bothering him to get up off his phone, he asked that I leave my tracking number for the manager to call USPS, who wouldn't be in until Monday (it's Thursday). Never did he attempt to do so himself or provide a # I could call myself... saying his manager had to be the one to call. He had a complete attitude trying to reiterate that no timeframe is guaranteed and sarcastically stating that it is an "estimated timeframe" when paying for packages to be shipped EXCEPT that that is not completely true. His demeanor was nasty. There was a complete lack of customer service and he showed a complete disregard for my concerns on the mystery of where my package is, repeating that "it's out of our hands" with a snarky tone. The lack of customer service experienced was disgusting.