Do not use this company for shipping anything valuable you want signed for. They will forge your…read moresignature and just leave it outside. Then they will do nothing because they outsource their deliveries to a third party. Literally they commit a crime and they could care less

Horrible customer service experience at this FedEx store location. I had a few items to return,…read moresome thing I've done several times before. I brought the items plus the QR code to the FedEx store. They scanned the QR code, and printed the return label, then told me that I needed, the original packaging to return the items. This is never been a requirement before. Instead of acting with service orientation and providing me a box to complete the transaction, they said that they would have to charge me for any and all packaging so disappointing that they didn't use this opportunity to educate me and also help me.I won't plan to use the store ever again.

I have seen all the google reviews but unfortunately I saw them after dealing with Evolve Global…read moreLogistics. My first red flag should have been once my factoring company refused to factor with them due to their poor payment or should I say non payment rating. One of my drivers delivered a load for them on June 3, 2024, and by June 6, 2024. I communicated with Zack Gessner their ops manager and sent over their ACH payment form along with the POD, BOL and rate con. The load we carried was for $3000 and after numerous phone calls to the accounting department where we got a hold of Mara Flood that we found out later is their Chief of Staff of Evolve Global Logistics. But when you call the accounting department she acts like she doesn't know anything and is just a regular worker. When I asked to talk to someone in management she always claims they are not accepting emails or out of the office. After she told me that they pay on net 30 and it's going on 60 days is absolutely ridiculous and it's a shame that brokers like Evolve Global Logistics are allowed to operate and steal money from hard working carriers. I promise that they have been paid already by the shipper for this load but they refuse to pay my company for the work that we provided for them. We picked up on time and delivered a day early. I was told last week that we would be paid last Monday by Mara Flood and when I called she said that it's been pushed back and she doesn't know when or have a date when we will be paid. She always has an attitude when you call like you owe them something. All you have to do is google them and see all 19 reviews of frustrated carriers that have not been paid by Evolve Global Logistics. STAY AWAY FROM THIS BROKER, they should be shut down by the FMCSA. Make sure you have all of your documentation in order. We have already filed a claim against their insurance bond. We also filed a complaint with the FMCSA through the National Consumer Complaint Data base, Better Business Bureau, Google, and now Yelp. Next is reaching out to their management team which are all on yelp, Carlton D. Dean III (CEO), John Bush (President), and Mara Flood (Chief of staff) that acts like she's just a retailer worker and don't know anything. I will not stop until I get my $3000 that they owe my company.

Attached is the communication we had with Tammy and Zack. This is not the first time we have had…read moresubstantially late payments from Evolve but this will be the last. After numerous emails with their A/P Team and the broker we will never run for them again. They are currently $13,200 overdue with us. I would highly recommend not running for Zack Gressner or the team at Evolve. Here is the owners email address if you are experiencing the same issue. Carlton Dean cdean@evolvegl.com. Its a shame brokers treat driver and other companies this way. If you are looking for a good broker to run for or do business with check out Quick Ship Global. We pay carriers in 2-7 days with no quick pay fees. As a follow up on this review. Evolve has finally paid our invoices. Here was the process you will have to follow to get paid by them. First keep every record you have on your communications with them. Repeatedly ask them for payment. When they keep deferring you will have to hire a lawyer to file a claim against their surety bound. Nationwide insurance will tell you there are several claims against them for the same issue because they wait until someone threatens to sue them or file a claim on their surety bond before paying the claim. This will cost you about $2000- $3000 for attorney fees but you will finally get your money. This is a shame because we all work hard for our money. Dont allow a brokerage such as Evolve cause such a drain on your business. They should and will be out of business within the next 12 months should they continue their current practices.

This store has excellent employees. They are always cheerful and helpful. The store is clean and…read morewell organized. The equipment is always in good working order. Pleasant speedy experience.

No major hurdles to deal with at this location. Nice people, efficient, knowledgeable, and ready to…read morehelp!

I went in for a return & that was the nicest customer service ive ever had in a shipment facility…read more 5 stars!

Great place to do business! Professional owner and employees!…read moreCurteous and helpful! Outstanding customer service! Thank you! KPer

I'm glad we have a Yelp! so we can draw attention to our small businesses. I just got in my car…read morefrom conducting business here and was so pleased with everything I wanted to make sure I submitted this review before I got distracted. I've been here before but I think management may have changed since the last time I was here. Regardless, these folks are excellent. This UPS Store has all of the positive attributes you look for: centrally located, friendly, efficient, patient, helpful, and, surprisingly, quick. They were well staffed and, I'm happy to report, everyone both behind the counter as well as the customers were wearing face masks! I would love to write a longer review, but what more is there to say? Ooh! A couple of more things: This may not be the closest UPS Store to where you are but I would definitely recommend you consider them. I mentioned the location is great but forgot to point out there is plenty of parking. It is located right off a major road in Hilliard with traffic lights on two sides of the shopping center. (I know, that probably seems like a silly thing to mention, but it really makes getting in and out much easier and, if you are like some people that I know and love, you'll feel much more comfortable driving in and out at a light rather than having to time your exit across a few lanes.) Plus there are a lot of other great businesses around including a Kroger, Arby's, a sub shop, a Chinese restaurant, and, at the end, a motor vehicle and driver license bureau so can kill (more than!) two birds with one stone. :-)

I didn't feel welcome, dropping packages here. I was met with brusque service, it was not…read moreforthcoming and accommodating. Once the packages were submitted and accepted, things smoothed out. Compared to other locations, I would revisit the training curriculum here in regards to customer service.

Recently tried to send two small packages back to Amazon about 15 pounds 10x16 inches each. Nick…read morethe manager said he couldn't take it because there were two boxes. I asked what I needed to do. He said I could tape them together. I said cool can I use some tape. He says nope then proceeds to try and sell me tape so I can send my package. This place is absolutely ridiculous. Prepare to be nickel and dimed. Customer service is poor at best if it exists at all. Avoid this place at all costs!!!

I stopped in to return something to Amazon. Unlike the store in Clintonville, which I would avoid…read morelike the plague, it was a quick and friendly experience.

The employees (perhaps owners) are always so nice when I drop off my packages. They greet me with a…read moresmile and work through customers in a tinely manner.

Needed to drop off a package so found the closest UPS Store while I was out running errands…read more Understaffed but a convenient location off Sawmill Road. Service was friendly and when it was my turned I handed my boxed item, pre-paid return label was scanned, and receipt was printed. Would recommend and was a nice store/location inside and out.

Beautiful Post Office! I love that they are open later than the the other Post Offices…read more Very nice and helpful USPS clerks.

Package was recorded as delivered on 7/9/2020 but was missing. Steve (USPS Supervisor) was…read morecourteous, professional, in helping to locate the package and get it delivered to me on 7/13/2020.

I used Sunset to ship internationally many fragile items to my other home in Athens, Greece and I…read moremust say that the professionalism and service I received was amazing. I was provided ahead of time with a very reasonable quote and there were never any additional hidden costs added. All of my items were packaged up so secure and in proper sized containers that I felt at ease that there would not be any surprises when the items arrived in Greece. The items arrived in a timely manner and I was even provided with a follow up call afterwards and asked about my experience. If you are going to be shipping internationally, I highly recommend that you call Sunset. You will not be disappointed.

Sunset did a great job with shipping my work equipment out to our new location in Canada. I was…read morevery impressed with their packing skills, staff was professional and highly trained. They ensured that all of my items were safe and secured, which was a huge plus. Everyone was assisting me in every way possible and making sure I was satisfied with the entire move, which I was! They also offered me reasonable rates for shipping by air and overseas, stayed within my budget which was great. I highly recommend working with them.

Extremely incompetent people working here. The service here was so bad and the people working here…read morehad nothing but attitude and incompetency. The simple task that should have taken 3 minutes ended up costing me 15 mins of my time. I would advice to go elsewhere or expect to deal with highschool dropouts that hate their life and work in an understaffed FedEx.

I love Fedex Office's latest option to print from Google Chrome. You just choose the printer as…read moreFedex Office, and then you get a code that's good for 24 hours. You drop by any store location, enter your code, and you're on your way. It's all self-service and easy peasy. Well, it's normally easy - until tonight. I walked into the store and headed straight for the kiosk. It kept giving me an error message and told me to see a team member. When I approached the lady working, she seemed completely disinterested in helping me. When I explained the situation, she continued to ask me unnecessary questions - I actually don't think she understood how the printing worked. But instead of saying that, she honestly just acted like a B. At one point - I shit you not - she told me (almost yelling at me) to stay behind the counter. What did she thinkin was going to do? Way to treat me like a terrorist, lady. But then all of a sudden, her tone changed. It was around the same time when she discovered my account was in Yelp's name. Maybe it was a coincidence, but the same lady who was awful a few minutes later - suddenly became sweet as pie. So I don't know... this whole experience was strange. But in the end, though, I got what I needed.