I went in for a return & that was the nicest customer service ive ever had in a shipment facility. 5 stars!

Great place to do business! Professional owner and employees! Curteous and helpful! Outstanding customer service! Thank you! KPer read more

This has been our neighborhood destination for shipping needs for more than 20 years. Mak and his team are always friendly and willing to help in any way they can. They have been known to get creative in helping me make my overstuffed boxes close and always do it with a smile! read more

Owner is rude and arrogant. He refused to give a receipt for each of my packages. Shipments get lost on the receiving end and a receipt for each item is much easier. He refused and told me to go to another UPS Store. read more

I have used them as an Amazon pickup location several times. Servicenis prompt and friendly even on the day their computers were dien.

Horrible customer service. Should be out of business. Needed a sliver of tape and wanted me to buy a whole roll of it, instead of helping a customer... read more

Very rude and sexist. My wife and I went to return a package and when my wife asked a question, employee was rude and directed his answer to me instead of my wife who asked the question. She proceeded to ask about the return but still refuse to answer my wife. We would not recommend this establishment, there are plenty of options in the area. read more

ridiculous to close at 2 pm on a Saturday a week before Christmas. In the 2 minutes I was there at 2:15 I saw 4 people try to ship a package. If I were FedEx I'd put a note on UPS stores door saying "we're open across the street" read more

The business owner is such a wonderful human, that he reminds me of the famous character George Bailey in It's A Wonderful Life, still one of my favorite films. The kindness, attention to detail, work ethic and judgement in hiring is like nothing I have ever seen-because he has maintained that integrity for the many years I have used this place for shipping-never "slipping". Every employee is personable and happy to do their jobs! (Everyone IS happy when they have a family values good guy for a boss-and he does see his employees as a family). This is the kind of business that was more common when I was growing up many decades ago-but had become much more rare in our entitled and selfish culture of barely making eye contact in customer service. How can just mailing a package restore ones faith in humanity? Go in here and you will know. If everyone in America treated each other as this small business does-we would have no problems. read more

The people here are very helpful and friendly. They take care of customers very quickly, too

The manager and his sons at this particular, UPS store provide outstanding customer service. Whenever I've gone in there, I've been greeted warmly and professionally. I highly recommend if you need to ship something to use this UPS store. read more

Needed a paper notarized. Was quick and friendly. Call ahead to make sure the notary is there.

I received fast, friendly and efficient service. Will use again for shipping/printing needs.

Great service! Steve is always friendly and really goes out of his way to be helpful. He has helped me with packing and questions. Always a good experience and would go out of my way to visit this store for my shipping. read more

I just had three holiday packages packed and mailed from this UPS store. I walked right in - there was no line! Steve G. was extremely helpful and friendly. He had everything set and ready to go in very short order. I was able to use my AAA card for a nice discount. I'll be back the next time I have packages to ship. Thank you! read more

I got a quote to ship a carved sign to Florida. $269.00. My Customer was not willing to pay that. I called new Albany UPS and their quote was $99 Don't understand how this can be ok. read more

Very nicely done.  I needed a book copied and binded.  Not only did they do it quickly, but it was so easy to do.  I simply sent them an email of the book, and within the next few hours it was done! The owner (I think he was) was very nice.  The other person I dealt with, Al, was even more so.  Very professional and efficient.   This is now my favourite UPS store by far. read more

Great service- there was one guy working and several people in the store when I went in to drop a pre-addressed/pre-paid package off to be shipped. He was amazing and without breaking stride from helping the person at the counter, gave me the go-ahead to place said item on the scale and have a great day! Loved the efficiency in my hectic day! read more

The UPS Store #0661, on Sawmill Rd - Dublin, OH provides service over and above service I experience at USPS and independent shipping companies. Staff and Management are very friendly, while, still maintaining professionalism. Mr. MAK, Manager/Proprietor, will extend help even during his at home personal time, when the store is closed, because he's the kind of gentleman who places the needs of others ahead of his own needs - especially the customer's needs. The Sawmill Rd. UPS Store is a very high traffic store; the staff makes it appear easy as they're Multidimensional - Tasking. And, that's proof positive that Staff and Management of UPS Store #0661, is a team of dedicated, customer oriented, professionals. read more

FIND ANOTHER UPS STORE TO WORK WITH THERE ARE A COUPLE WITHIN A MILE OF HERE. They wanted $5 to pickup a package, nor did they call to let me know the package is there. I know it is locally owned, but you represent a larger organization and when I pay to ship something via UPS that should be included. The store .5 mile up the road has never charged and cleaner. Had I not been in a rush I would have taken my package that I needed to ship to another location. read more

Just had to drop off a prepaid box. Service was friendly, they explained the (brief) things they had to do, and I was out of there quickly. Looks like they have PO boxes and shipping supplies. read more

My business brings me to this UPS Store several times each week to drop off large boxes. The entire team here is both friendly and helpful; always greeting me with a smile and oftentimes helping me with the packages. It is generally easy to get a close parking spot right out front. The folks at this store are a pleasure to do business with and help make this the best UPS store in the area. read more

Mak and the UPS associates are amazing they take care of your everyday needs and accommodate you always. Their customer service is unmatched in this industry and they deserve a reward for their hard work and great customer service. Mak Khan is the best neighborhood UPS store Owner!!! read more

Very convenient service! Professional, polite, and helpful. We have had our mailbox here for years and also use other services like fax, print, and laminating services. Saves us alot of time by being able to handle all of our print and ship services at one location. Plus no more worries about missing packages like when you get them sent to your home! read more

The young man working today was so pleasant! Pleasantries upon opening the door and I noticed that he greeted many customers by name. He was very helping in making suggestions on the packing that was necessary for my contents, and gave me all shipping options, calling out what was the most economical. The location has outdated colors, but was very clean. All in all a great visit to mail things out. What more can we ask for! read more

Extremely rude staff. Really. I rarely do reviews but their staff is next level rude. The employees name who was rude I believe was named Mac. I will be taking by business to surrounding UPS's as these guys need a wake up call on customer service. read more

The staff here have been really great to work with. I have been in here a few times now. They make it easy for sending out packages! And the biggest thing ... I can depend on them! They get my packages to their destination in the time that they say they will. Five stars: Reliable. Friendly. Helpful. Convenient. Easy. read more

The gentleman that work here are spectacular, they are kind and very attentive. They work as quickly and efficiently as they can, and they are a partner with me and my business. read more

The worst UPS Store ever. 2 out of the 3 employees there are so rude and offensive. I always go there for my Amazon returns and when I asked for 2 receipts instead of one combined for my two packages, the employee named Mak almost assaulted me saying "absolutely not, such a waste of paper" with such an attitude! I left the store humiliated, without saying a word. I came back a couple of days later and another employee with a long beard explained to me, in such a rude way as well, that they are a franchise store and this is their company policy, if I want 2 receipts I should go somewhere else. I went there again today, the Indian employee, Mak, went out of his way to serve me, just to insult me again, saying that I don't have to dare ask for 2 receipts again when I didn't even ask him for it. I just asked him to tell me in the receipt which tracking was for which package I left. I left the store embarrassed again, asking him why he was so rude to me, while all the customers were looking at what was going on. Outside the store a customer stopped me saying that the employee's attitude towards me was so rude and unacceptable. I am filing a legal complaint against the store. Being verbally assaulted and abused this way It's unacceptable. I hope the owner knows what is going on in his store. read more

He wanted 1.75 to use his tape for a free amazon return. What a joke. I will never go there again, Staples is not greedy as such. Oh, and not as rude, first thing he said to me was "are you a customer here? No? Then it's $1.75." Any chance I will ever be a customer just went up in smokes if there was as ever a chance. Probably should go take some lessons in customer service, this is not how you treat people. read more

Despite the fact there is a UPS store much closer than this one, I go out of my way to use this store. They are fast, efficient, polite and courteous. Definitely 5 stars! read more

Great owner with a very good personality, very talkative and helpful. I couldn't ask for a better time getting boxes and tape for my lady i help care for. Prices where also affordable ! read more

This store is the best!!!! They are helpful and knowledgeable. Wonderful family owned business. I can't say enough wonderful things about this store. read more

Great UPS store. The owner and the clerks are all helpful. Very reasonably priced for a mail box. Love the service they give me. Always address me by name when I walk in. Package notification is great, and when you have a package that won't fit in your box, they hold it until you pick it up, of course the expectation is that you will get your packages with 24 hrs, especially if they are big packages. read more

I've lived a mile or so from this store now for 10+ years...the owner and his employees have run this business so well and efficiently that it's actually a pleasure to use their business. I only need to come in a few times a year but they are always so helpful and friendly that I almost wish I needed to ship things more regularly :) read more

I've received nothing but perfect service here! The staff are so pleasant and personable. They really do go above and beyond to give you the best service possible and they genuinely want to help you. Thank you for the stamp on tax day :) read more

The UPS Store on Sawmill Rd. is very professional. I have been with this location for a few years, and the staff has always been friendly and professional. Al and Mack always give great customer service. They call me by name and make my transactions very easy. I use the mailbox service for my business and my packages are always intact, and I receive an email as soon as they arrive. read more

When my last mail center closed, I researched replacements like crazy. I chose this location based on previous yelp reviews which were completely accurate. I currently rent a mailbox and regularly use many of the in-Store services. Like previous reviews, one of the best things in this location is the owner, Mac, all his staff (Al, Stephen, and others) and their helpful culture. They are consistently kind, respectful to customers, shipping partners and each other. Thanks Mac and Team! read more

My experiences at this UPS Store are always great. The staff is friendly and helpful, and they go out of their way to make sure I get my AAA discount, the right size box, or advice on the best way to ship. I'm going to get my new passport photos there, also. I ship items to an elderly aunt who lives in another state in a nursing home. They're so kind in helping me save in costs when I ship items to her. I love this UPS store and can't say enough about the personalized service and kindness of everyone who works there. read more

Always been fast and polite service. Never had an issue over the last 5 years I used this UPS store. I typically don't do reviews, and although the U-verse common review was funny it only gave three out of five stars for the store. I don't think U-Verse should reflect the UPS stores reputation. read more