Had a package sent out of the office there. Told the guy the address and clarified 4 times even showed him it typed out on my phone but still they somehow got the address wrong. Now instead of returning to sender I have to drive 30 minutes to go pick up my package at the store. If you want your package getting to it's destination do not go here. read more

Your staff incorrectly labeled a package entrusted to your care, directly resulting in its loss. When I returned to the store to address this error, the employee I spoke with attempted to place responsibility on me, despite the mistake being entirely the result of your team's actions. This refusal to accept accountability, coupled with the dismissive and accusatory attitude I encountered, was unacceptable and compounded the original error. As a direct consequence of your staff's mistake and the improper handling of my complaint, I have suffered a financial loss of $260. I should not be expected to absorb this loss due to an internal error and a subsequent failure to address it professionally. read more

Apparently sending the two items to the same location required a attitude and additional purchase of box and label... Dude was snobby and acted like I was a bother. He made this transaction so difficult if I could do business with ups again. I'll choose to pay more elsewhere then to deal with a I am bother attitude. And snobby comments. Good luck ups if you continue to hire people with attitudes read more

I've only had to drop packages off here, but the service has been splendid. Each associate that I worked with was kind and knowledgeable. The line, despite the length, always moved quickly and as I said before, I've always been served by courteous personnel. It's my preferred dropoff point for any and all packages I have to send. read more

The UPS Store - Shipping Centers Near Me - Pickerington, Ohio

Very disrespectful customer service from a lady for the 2nd time. She never acknowledged that I was there and she kept talking to someone in the back about her personal life. She said ef ur opinion when I pointed that out. That shows her background. She asked me to go to a different UPS if I have problems with her. Wow weird. I'm actually very respected person and encourage my staff to have a good customer service because customer comes first no matter what. I told her that I will pray for the owner she that she will pray for the owner that he has customers like that wow. Just wow read more

crazy busy on a Thursday evening... but spirits among the employees was good and everyone smiled and was helpful... anxious to keep everyone moving through.I was in and out in a hurry thanks read more

unfortunately this location was one of the best until they hired a person with an attitude that should not be working here.....2 shipments sent thru her one never scanned the other a $300 picture broken....;but never an issue before she arrived i mean 20 huge pictures sent no issues......so i will look for another UPS location that cares obviously this attitude person has taken over the establishment at least towards me......ashame one person can destroy the standards of others that we're put in place well before she arrived thanks for screwing it all up and by the way it's customers that actually employ you so why not say thank you oh i forgot you got an attitude good luck with that.......this location (Pickerington,Ohio) stay far away until they get rid of her just saying i told you so.....the picture sent was tripled bubblewrapped,boxed,corners applied,then boxes wrapped both ways around it and taped all up.....the only way possible to break it is to mistreat it thanks so much for destroying somebody else's dream of having a picture to hang in there kitchen read more

I called about a pick-up order that was placed through another location that never got finished, was given 3 different dates and 3 different tracking numbers. I called Pickerington location to see if they could help, he came to my location and had all boxes ready to go less than 10 minutes later! So happy and thankful! read more

Very helpful, always accommodating, super patient with all their customers- very personable, super efficient- love it here. All of the associates are great read more

Open earlier than other locations on Saturday. Walked and tried looking for a label. An employee asked if he could help. He took me over to the desk and printed out the label for me. I was given a receipt for each package without asking (not always the case at UPS Stores). Fast, polite service. Can't ask for more at one of these locations. read more

I have visited this location sever times, and I am always pleased. My visits normally involve Amazon returns, but this location offers a variety of services. The lines are never too crowded and they offer a great hours of operation for people to come in after work. The service is always quick and the staff are very friendly! This location checks all the boxes that you would expect for a service provider. read more

The service was quick super quick but I was treated very much like a bother from the attitude and lack of communication offered by the older man in a black UPS polo. He seemed as though he should have been the owner operator of the establishment being that young kids were the only other employees at the time of my visit yes an assumption but that is the way of the world now isn't it. Anyway, I seldom have a return to do but was directed to do my return at a UPS store so I walked in and said I have a return. He was like where's your code if it's on your phone sit it down. I did he then waved a sticker at me and was like take this you want a receipt don't you? I took it and left. No one was in line waiting for service so my point is why treat people so poorly when there is no apparent reason to do so. If you hate custard serving them then go sit in your office and hire people to do that obviously tedious to you task for you. A smile is free and goes along way to gaining guest loyalty. Yes I was doing a return but I use the post office a lot to ship things and finding your location so close to my home would have been a nice option. read more

amazing customer service. every time I come in they take care of me and ensure I leave with no problems. thank you guys for making life easy in a world that has problem after problem. your staff is amazing. read more

Amazing store with amazing employees. Brandon helped me multiple times and he's an absolutely fantastic employee! Thank you always for your help. read more

Its my go to spot for anything shipping. Everytime I've been in the staff has been very nice and super helpful.

Usually just for Amazon returns but very reliable. They are quick and easy. Haven't had any issues.

I go out my way to come to this franchise location. It is black owned and operated and we shouldn't complain about others not supporting us when we are not supporting us! Very simple and nice location. Always greeted when I enter. Never have had any issues when using this location. I have came here a few times and I will continue to do so. read more

I use this UPS store frequently. The employees are ALWAYS friendly, efficient and helpful.

Brandon was SOOOO patient, helpful, creative, and inspirational to me today. I had a mound of confused paperwork that needed to be pulled together in a logical order and copied and he made it all happen in no time, right before my eyes! So creative and smart!!! Thank you Brandon!!!!!! read more

The customer service here is impeccable! I received help with the print items I needed and even learned a few new things. Additionally, I was able to scan certain items to my email for future reference. This is my go-to for printing needs. Did you know they even do Notary?? Who would've thought. Great Job! See you all soon and thanks for everything. read more

On a visit to Columbus we acquired a new fur baby and she came with a crate and numerous items that we weren't prepared to take on the plane home we stopped in UPS with 2 random boxes one which wasn't closed JIM was amazing he packed all of our stuff and it got to GA 3 days later Everybody at this location is awesome down to the young gentleman that opened the door for me THANKYOU read more

Brandon was a great help to me during my visit to the ups store he deserves a raise !

Service is the best, I'll never go to a different ups store. Wish I would have gotten the lady's name that waited on us. This store makes it easy and takes out the worry of sending something out. Above and beyond. Great Job!! Post office could take some lessons. read more

First time visiting this store and I was not impressed. Employees act like your bothering them being there. Very rude!

I've been here a handful of times over the many years, and have always gotten great, fast customer service. Clean, organized store. FYI, if u don't tape your box/package yourself, they charge 50 cents to do it for you. read more

I have been a customer at this location from the time it was built. The owner and his family are wonderful people as are all of his staff. However, I went in today to mail out some blood labs. Two people were being waited on and there was another woman and her child at the island where you fill out forms. She did not appear to be in line. A 40 something year old clerk who is white with brown hair in a bun asked me to just drop my package off and I said I needed a receipt. She acted put out and told me that it was not my turn anyway is a hostile voice and then pointed to the lady standing at the island and said she is before you anyway (in a very snotty way). I contemplated telling her off but I bit my tongue. A very nice young man said he could get me a receipt in the back room which he did. I thanked him and left. In the 20 some years of being a customer here I had never been treated as rudely as I was today. read more

These guys are always incredible (and exceptionally kind, which can make a huge difference, especially on tough days) and today was no exception. Today, the owner, Ryan Payne, personally helped me and even made suggestions to improve the process I asked him to help me with. I am so thankful for this UPS-- it is the best in town. I used to work in retail and understand how being yelled at can impact behavior, and noticed these guys got yelled at right before I came in, but I otherwise would not have known any different. They opened the doors for and cheerfully welcomed customers and went out of their way to make my day. Everyone was extremely professional, pleasant and helpful-- from Ryan, the owner himself, to all employees, as usual (this was my first time meeting the awesome owner, yet I have consistently received excellent service here). Thank you for going above and beyond (as you always do) and for a memorably outstanding experience. Also Ryan, thanks for staying open during COVID-19. I do not know what I would do without you guys. read more