I've used this business to ship things via FedEx, and also to purchase boxes for storage and…read moreshipping. I think it is very reasonably priced. The owner is very friendly and helpful, but that comes with the caveat: he sure does like to talk and I mean that in the very nicest way he has lots of great stories to tell in this business for quite some time. I found the conversation delightful.

I am reviewing Mailbox and Services because I had an amazing experience with this local business…read morerecently. Last week, I rented a u-haul from this location. The storefront is small. However, it offers everything you need for packing and mailing items. Additionally, the owner/manager, David, was fantastic. He made an genuine effort to get to know me as a customer and ensure that all my needs were met. Service was very quick and straight-forward as well. He also made an effort to rent me a truck that had a back-up camera which I greatly appreciated. I will be using Mail Box & Services for my future mailing and u-haul rental needs! :)

Needed to return something from ATT and they are not a UPS store so I said this happens to me all…read morethe time and asked where the nearest store was and he said would not tell me because it is competition. Found the nearest one on 5th avenue and they saw I had ATT box and started the transaction. Super friendly, not jerks like the Kingsdale store. I will never go in that store again.

Imagine all of the services of the post office, but with no long lines and good customer service…read more It does exist and can be found in a shopping center in Upper Arlington. They have shipping and mailing services for USPS, Fed Ex and UPS all in one place, which is really convenient. They also offer printing services, but I have never used those. I believe it is under new ownership, and they really brought the business back to life. They are closed on Sundays.

I had an appointment scheduled for notary services and received both a confirmation and a reminder…read morethe morning of the appointment. When I arrived, the clerk told me the notary had been out sick for a few days. I was not notified of this, despite receiving a reminder to show up that same morning. I had rearranged my schedule for this appointment and then had to scramble to find another notary because the document was time-sensitive. This was very frustrating and unprofessional. I understand that emergencies happen, but continuing to send appointment reminders when the notary was unavailable wasted my time and created unnecessary stress for a time-sensitive matter.

I think this store may be under new ownership. The last few times I have been in, they really have…read moretheir act together. I have never had to wait in a long line and they are very efficient. I have just used the shipping and Amazon returns services, but they also offer PO boxes, mailing supplies, and printing services.

I've only used this UPS to drop an Amazon package, and it was fine. No line. Young workers seemed…read morelike they didn't want to be there, but they were friendly enough.

Being out of state, Caleb helped me to figure out what to do when I had to head out of town before…read morea shipment arrived. While corporate UPS gave me the run around, Caleb actually resolved my issue. Thank you, Caleb, for your impeccable customer service!

If I could give ZERO stars I would!…read more I am incredibly disappointed with UPS Store #2514. After my grandmother passed away, I was given a set of her antique pewter measures dating back to the mid-1800s. They were one of the very few family heirlooms I received, and because of their history, they are absolutely irreplaceable to me. My mother took them to UPS Store #2514 to ship to me. She told me the store was not busy, and James assured her he would carefully pack them in a 10×10×10 box and place a Fragile sticker on the package. The shipment was sent on July 27 along with a second package that I had packed myself. When both packages arrived on July 30, I immediately knew something was wrong. Instead of receiving the box my mother described, I received a large reused box with an Amazon shipping label and a "Cold-Shot" product label. Inside was a CST2 General Cold-Shot Pipe Freeze Kit--a product I have never seen before and certainly did not ship. There is no question that the shipping labels were switched. The tracking number on the receipt my mother received from UPS Store #2514 matches the shipping label on the box containing the pipe freeze kit. In other words, the tracking number that should have delivered my grandmother's heirlooms instead delivered someone else's Amazon return. My mother returned to the store the today and was told the manager would need to get involved because my package had gone somewhere else. Unfortunately, no one could tell us where. We were instructed to file a claim, but because we didn't know the monetary value of these mid-1800s heirlooms, the declared value was far below what they were actually worth. Even if UPS reimburses us, no amount of money can replace something that has been in my family for generations. If my package was sent to an Amazon returns facility, it will likely be discarded, recycled, or donated, and I will never see these items again. I am beyond devastated and beyond angry. A mistake like this has potentially cost me one of the only tangible connections I have left to my grandmother. To make matters worse, I am now in possession of someone else's Cold-Shot Pipe Freeze Kit, valued at approximately $573. I contacted Amazon in hopes of locating my grandmother's package or helping ensure the person who returned this item receives their refund, but they were unable to assist. Mistakes happen, but this was an entirely preventable error. If I made a mistake of this magnitude in my own profession, I would likely lose my job. I expect much greater care when entrusting UPS Store #2514 (or any UPS store for that matter) with an irreplaceable family heirloom. I sincerely hope UPS Store #2514 is able to locate my package and reunite me with these priceless pieces of my family's history. If they cannot, I expect them to take full responsibility for this egregious error and find a meaningful way to make this egregious error right, even though I know nothing can truly replace what has been lost. As of 08/13/2026, my grandmother's heirlooms are still missing.

The employees (perhaps owners) are always so nice when I drop off my packages. They greet me with a…read moresmile and work through customers in a tinely manner.

I've had an excellent experience with The UPS Store at 829 Bethel Rd in Columbus over the past 6…read moremonths. I recently moved here from Texas, and I can honestly say that I've had a much better experience at this location than at the stores I visited in Texas. I regularly visit this store for shipping and returns, and the team is always welcoming from the moment I walk in, even when they are busy helping other customers. They are always friendly, professional, and willing to go the extra mile to help. They have been especially helpful with returns, including Happy Returns, when I occasionally lose or don't have my return barcode. The staff is patient and always does their best to help me. I also really appreciate how quick and efficient they are. They process my shipments and returns without wasting my time, which allows me to get back to my other work quickly. I highly recommend this UPS Store to anyone looking for reliable shipping, professional packing, quick service, and excellent customer service. Thank you to the entire team for consistently providing such a great experience!

The store manager/owner, Gopal, picked up a set of 8 glasses to ship to me from an auction house,…read morethen proceeded to try to charge me $170 for shipping for a small set of 8 glasses. I use Pirate Ship and could see that the actual shipping charges were in the range of $29. While I was more than willing to pay for pickup, pack + ship to the tune of $50, ($79 all in). But $170 to ship 8 glasses? No. When I asked for a reasonable amount, or if I could print my own label to use, Gopal hung up on me. He then BROKE the items before returning them to the auction house. The Auction house was kind enough to send me what was left of the glasses and refund me. I don't recommend this UPS store. I'm filing a complaint with Corporate UPS. Absolutely unprofessional charges and childish behaviour. They could have just worked with me, but no, I asked for the return to the auction house, and then they BROKE my items out of spite. Not only did you lose a customer, but you've earned a crappy social media review, a complaint to corporate AND you've lost an entire auction house that will no longer use this store.

Super friendly I was returning an ATT equipment and had started the transaction even before I…read morewalked in. Will go there for everything going forward.

0 Star -- Absolutely Horrible Customer Service I honestly…read moredon't understand how this location is still operating with the way customers are treated. After dealing with this store multiple times, I can say that my experiences have been consistently awful. Every time I've gone in to simply drop off packages, I've been met with an attitude that is completely unacceptable for a customer-service business. The owner/rep has always been extremely rude, rolls eyes, argues, and acts like I'm inconveniencing them simply by walking through the door. On one occasion, I was actually told not to come back simply just dropping off packages that were already paid for. Let that sink in: you walk into a shipping store to drop off packages, and instead of being treated like a customer, you're treated like a problem. And after looking through the other 1-star reviews, I can see that my experience is far from unique. The complaints about rude, dismissive, and confrontational behavior are remarkably consistent. At some point, when this many customers are describing the same type of experience, you have to wonder whether the problem is the customers or the management. I've used UPS Stores all over Columbus and have never experienced this level of hostility over something as simple as dropping off a package.

Worst delivery service in this area constant long delays if you want something delivered in a…read moretimely manner use ups or usps. For 2 day and/ or next day services.

I have never had an issue with this location, both from personal and small business perspectives…read more The have always been courteous and I've never had a problem shipping from here or picking delivered items up. Note that it's a small office, so it can take some extra time to get waited on, but that's never been more than ten minutes. More often than not, there is no other customer when I go in. Occasionally there may be one or two ahead of me, but I know shipping takes time and I wait (not long) patiently to be helped.