Bait and switch, online shows 20.00 livescan fee, but was charged 25.00 additional for a transmission fee. There is no real transmission fee, they made it up so they can charge 45.00 read more

Good store with helpful people. I would use them again. For this visit I needed a notary.

I can see why this store has such high reviews. Was in and out in less than 5 minutes. Walked in to a nice greeting, Vera assisted me with my shipping needs for the day. She was super professional and kind and friendly. One of the best transaction/experience I ever had. Not to talk down on other postal services but because of this store and experience, this store will be my number one from now on. read more

We came to have a document notarized, the store was pretty quiet when we got there. The young man at the counter was friendly, efficient and appeared experienced when he went through the notarization process. So you ask why only three stars? well, we were charged a total of $60 for two pieces of paper, each has two signatures on it. So it was $15 per signature which was much higher then I anticipated. Should've checked the price first. read more

We were helped for a print job by April and she really went above and beyond to make it perfect for us. It is so very appreciated and we will definitely be coming back to this location for any print work, thank you read more

I needed to have some information notorized I had been there before was hoping that the manager,who was very nice and helpful with me, would be there? Yes, April was there today. And, she took care of me right away, no problem. It felt great to have April help me today, who deserves a 10 star review. Thanks, April. You made my day. read more

I had to return a pair of shoes to Amazon and they told me drop it at my local UPS store so did. I hadn't taped up the box but apparently they would do it cos the employee just took the box with the shoes inside, printed my return label and asked me if I wanted a receipt. It was the easiest thing in the world! Things are so easy to do now that computers run everything and I'm sure glad I know how to do everything as far as computers go cos a lot of people don't ( like the older people in my family ) but everything is so SIMPLE and SEAMLESS now... frankly it's SCARY! read more

Truly exceptional store.. busy and ALWAYS friendly.. they keep a smile and great attitude no matter what.. If you want great service and quick service.. this is your spot. read more

Nice and helpful staff. Make sure not to go there on rush hours like 6pm, or you'll end up standing in the line for 20 mins just for an Amazon return drop off. read more

My wife and I asked for a live scan for an FBI report. I was very clear in what I wanted. We received a California DOJ report. This is completely different from what had been requested. The entire experience felt rushed and I must say that the two ladies that were involved both seemed very grumpy. Zero customer satisfaction and I am a very easy going guy. Last time I ever use this facility. read more

Had a bad experience going here. The lady has a bad attitude with customer and being rude. Not approachable with customers.

April was great! Very helpful & informative -great customer service! I had not been to this location before- I'll be back soon! read more

This UPS store is quick and convenient for all my delivery needs. I did a Comcast return and the assistant Vera reminded me to keep my receipt just incase they tried to double charge me. Now who doesn't love a little reminder. I would definitely recommend! read more

In terms of the store itself, it's situated in the Kirkwood Plaza, so there are usually a ton of parking spots available, including the dedicated spots directly in front. The store is always clean and stocked with plenty of shipping options, bags, and great cards (should you be last minute). I come to this location with some frequency - and by that I mean a few times a month, for the past few years. Every time I walk in, I'm greeted by friendly faces and prompt service. Even if there appears to be no one up front by the time I make it 1/4 of the way into the building, someone shows up to the front! Whether I'm dropping something off for shipment, sending a package, or simply buying stamps, April Boozer provides consistent, top-notch, knowledgeable service. I always secretly hope that she'll be the one to help me because I know I'll be able to get in and out quickly and with satisfaction. Should you find yourself in need of UPS' services... definitely come to this location. read more

I received excellent service from Kennedy! She helped me with getting my documents notarized, and mailing out my documents. read more

Excellent customer service. Walked in with a package to deliver. I was in and out in less than 2 minutes. The lady behind the counter was very nice also. No wonder they have so many positive reviews. read more

One of the best UPS stores. Found it when another UPS store closed early unexpectedly... I glad they did! April Boozer was just great! I was very impressed with her customer service - taking care of me and managing the que of customers. She helped me out with packing art, crystal and family heirlooms - and they all arrived intact. When I packed them, I was very impressed with the effort and care that April provided. Take your business to April - you will not regret making the trip. read more

My favorite UPS store. Best UPS workers in town. They're all nice and helpful. They always deliver- maybe pun intended. I trust them with all of my packages. read more

I must say !! I'm am so happy the last 3 weeks have been very overwhelming for me!! Nav helped me out three different times today!! Not only did he solve all my problems but I was a nervous wreck when I started out this day and now I am so happy and relieved we need more people and UPS stores like this I will be coming here from now on!! He helped me do all my business, wouldn't have been able to get it done !! Talk about Customer Service and kindness this kid deserves 100 stars. I will only be coming here! Cindy L Powers read more

Kennedy and April are so kind and helpful! Went to another store and left just out of Lisa's kindness is fake and they didn't have cash for my order.... seriously cash is needed to run a business! Thanks Kennedy and April! read more

Can in to have a package mailed. Simple and quick request. Expected to come in and out. No big deal right? Well I got help by young lady, super friendly and super friendly. It's been about 2 weeks so I completely forgot her name. She gave me different options to my original mailing plan. Saved me money and time. Cool. That's customer service! I'll get her name and will update here soon. read more

April helped me today. She was kind and patient and I couldn't say thank you enough for helping me ship my package. She went above and beyond to help me. This store location is great. Thanks again April!! read more

Ricky is super nice and professional! This is a highly recommended UPS store with him.

Vera was very helpful in assisting me with my passport photo and making sure it was taken correctly. I appreciated her professionalism and customer service! read more

Was very surprised on how efficient and fast they are with my Amazon returns, April helped me in a delightful manner and I surely will return to this store. read more

April is awesome. She's informative and helpful and get things done super fast. I really recommend this UPS store.

I have been a box holder at this UPS Store Location for almost 3 years. This UPS Store is one of the best ran UPS Stores I have ever worked with. I am now a box holder at another second UPS Store in Southern California so I kind of rate them all to see if they measure up to Campbell. April and Kennedy both have been there for a while, super professional, smart and always helpful. Several times April has gone above and beyond. Super thanks Ladies!! If I owned a company I would hire you both. I have had packages sent all over and once they helped me get money back when UPS was unable to get my package overnight, I was shipping a computer to Southern California around XMAS and it took longer than expected. They do it all, Notary, Passport Photos and I trust them with my items. Thanks Again! read more

This is my go-to UPS location - and I don't even live nearby! April and Kennedy go the extra mile to get my printing and mailing needs done efficiently AND at a great price. We are a non-profit organization, and rely on professional advice to maximize the impact of our publications, and stay on budget. I'll be back! read more

I just wanted to give a shout out to Kennedy, she was very helpful , I had to come back as I forgot to put paperwork in my box and she had a smile on her face both times. this is for the #1949 store. Thanks, Alvin read more

I frequently send out packages in a bi-weekly basis and whenever I enter the store April is always there to greet me and help me with my packages that I need sent. It's undeniable that April is one the best managers I have ever seen in ANY UPS drop- off location. There isn't another UPS store that I would go to. Keep up the good job April! read more

I came here to get something notarized for my son to get his passport. April Boozer greeted me when I entered, was polite and greeted other customers as they came in but also didn't de-prioritize my task simply because it took longer. So I appreciate that she continued to help me, made sure my experience was smooth, and was pleasant to talk to. Many thanks, April. read more

This is one of the best UPS stores around. It's a great location for me, and drop off and pickup of packages is super easy, no hassle. I've even used their notary services here ($15). The clerk Kennedy helped me out and she is user friendly. She saw me waiting outside 15min before the store opened and decided to help me with my package drop off anyway, great customer service! read more

I come here every time for my shipping needs. This UPS store has happy service workers. And if they're not happy, they're at least quick! Easy, quick, convenient. read more

April helped me out once again I literally only come in on the days that she works because she's so amazing I cannot express enough how professional and helpful and how much easier it is for me to do my online business with her in your store. Thanks again read more

Love coming to this UPS store to drop off mail and returns - everyone is so nice! The last time I was there, Vera was so friendly and made returning my Xfinity equipment so easy! Highly recommend :) read more

Always have a great experience when I visit this store. April is especially helpful and pleasurable to deal with. Thanks again I'll be back! Thanks Joe read more

I normally wouldn't take the time to write a UPS store review. But I went in today to get a passport photo for my baby and was so impressed by the service I received April was fast, professional and kind. She even took the time to engage with my little guy. Will be back for other shipping needs. read more

Kennedy was great! My wife and I needed some real estate documents notarized and she helped us through the process. There was also a couple people behind us but she calmly was able to get all our documents notarized. Will use this store again because of the service! read more

I have to put this out there . I go to this location to handle my shipping needs. And every time I get so much great help . I want to thank April Boozer specifically for all the great customer service she has given me . You all rock ... I would recommend this great location to anyone who need to send something somewhere . Keep it up . read more

I want to give a shout out to both Kennedy and April! I first went to the UPS Store in Stevens Creek Blvd to do a live scan. I came in 30 mins before closing and April assisted me. Unfortunately the live scan system was down. I was so devastated as I was coming all the way from Pleasanton. April then called this UPS store (Campbell) to see if Kennedy can assist me. It was a 15 min drive to this store from Stevens Creek store so by that time I arrived, Kennedy was getting ready to close the store but she assisted me, taking her time with me. I also want to add that when I arrived this store, Kennedy said that I left my drivers license in Stevens Creek store! April was more than willing to drive my license to Campbell store. Both ladies were angels and they deserve every recognition! Thank you Kennedy & April for turning around a stressful afternoon to a positive experience. I can't thank you both enough. read more