Great service and customer service Parking lot crowded but considering time of day expect that. read more

New management. Very friendly and helpful. Using the notary and sending or returning!

Everyone in this store is pleasant and helpful. The notary service is fast and efficient. You always get a smile when you enter even if you are just returning an Amazon item. read more

For anyone who ships anything during the holiday season, you know costs go up and availability drops. Its nice to have a place where you can just 'set it and forget it' to borrow a phrase. Not only was the service better than expected (you know how people can be when its really busy and everyone's patience is wearing thin for both sides) but the employee who helped my wife and I get our packages out seemed new to the job, but she kept calm and soldiered on, even found me a cheaper rate than I was anticipating! It was still expensive - the package would've been about half what was quoted if we're talking outside the holiday schedule. I wish I could recall their names but if you've been there before, you know them - except maybe not the new lady, but maybe you do. I know I'll be back because its convenient and I appreciate good service when I get it. read more

This UPS Store has finally turned around - new staff and they are much more efficient and provide great service! I would highly recommend!

Thanks to Vicki for her great customer service in notarizing our documents. This is my favorite location.

This is my local store and I've built a good working relationship with them. A few months ago they renovated which made it modern and bright! They normally have 2 people working in the evenings so there's not much of an after work rush. I prefer coming to them than going to Kohl's to do my amazon returns. read more

This store is unfriendly, fails to pay out insured calims, they are hostile and dismissive when you try to resolve issued. I insured a package for 900 and they refuse to make good on the payment. I would go any where else. The manager Vicki is very unprofessional. read more

I frequently use this UPS store location. Employees are friendly, professional, and courteous. Great place to make or print copies.

quick, helpful and professional. Raj is great. UPS is great for having Sunday services open for us people who seem to only have select days we can get to them read more

Here's what y'all. Be nice to the people that show up. In these fungalitis times, people don't want to come to work, have quit or just don't show. I have seen this across varying retail business, where people are operating with skeleton crews. So yes, they will close early, or simply not open. Would you want to work all day without a break, or deal with people with nasty attitudes because you decided to come to work? That beings said, get over yourselves. These are first world problems. To the person that said that the "light complexion female... is the most rude and ghetto" shame on you. Is your Amazon and USPS package THAT important? Anywho, stepping down off my soap box. I came to this UPS on 1/4/2022, right after a snow storm in these Prince George's Streets. At first, yes, I was a little peeved when I saw a small line formed and several people waiting plus no one in sight. Then I realized that there was ONE person in the store handling all of these things by herself. She was handling returns, sending packages, sealing packages, answering the phones, etc. From what I could see, she did the best that she could with the situation, separating the individuals that had Amazon returns, since they were quick and those that had other items. All of the things were done with a good attitude while laughing and being cordial with the customers. No problems here, and I will definitely return if needed. read more

The workers, the customers, honestly even the printers all have attitudes here. Do yourself a favor and drive to the Woodmore or Greenbelt location. The convenience is not worth the annoyance and negativity. read more

1-7-2022 10am not open. Hours are 9am opening time they must mean mountain time or pacific time roads and parking lots are clear guess they open when they want. I will definitely never come to ship ups from here read more

The UPS Store - Ups store Bowie md - Shipping Centers Near Me - Bowie, Maryland

FINDING NEW WAYS NOT TO DO THIER JOBS They refused to honor their contract with Verizon to return equipment. My second attempt, I never got served. They ran around, completely overwhelmed for over 15 minutes , while 2 customers waited. We finally left and stopped by the Crofton location and got Amazing service! Super friendly and helpful. The Bowie store is the worst UPS store I've ever seen, and I'm a UPS corporate customer at work. read more

Pierre is great! This is the best UPS store. May 17, 2024. Parking is not great, but the service is excellent.

I called this store in regards to a package that was shipped from here. The associate answer and asked me to hold so I did. 12 minutes later, the line hung up on me. So I called back. The automated machine came on and placed me on hold.... three minutes later the line hangs up. Then I call back again, now the machine says they are closed. Checking their store hours, they aren't suppose to close for another 28 minutes. I wasted more than half an hour on hold for nothing. Terrible. Terrible. Terrible read more

The UPS Store - Shipping Centers Near Me - Bowie, Maryland

Employees are negative. Not all. Can tell they don't like dealing with people or their job. I blame corporate for lack of training . Also only hires one race it seems like. Not saying which cause that's racist . Honest and true. I finished my business and only reason I cont to go there is because I'm in walking distance. I can deal with unprofessionalism before I pay at the pump ! read more

Careless with their packaging. As a result, the package arrived broken. Spent a month going back and forth with UPS regarding the claim. Ultimately had to fax a UPS claims form. I literally had to pay UPS to send a UPS claims form to UPS. They'll nickel and dime you for everything! read more

Arrived 10 minutes before closing. (It's currently 5 min before closing.) The desk attendant tells me that they are about to close. I respond that my timing is perfect because they're still open. She tells me that they're not accepting credit cards as one register is closed already and the other only takes cash. Who has cash?? I ask her how they're not operational for business during business hours. She seemed confused about the question. Conduct your business elsewhere. read more

It's in the way. Quick in and out but seems like the owner is over working their staff. Went in one day to two people Fighting over who was gonna work that Sunday . Like yelling ! Unprofessional that can be done when customers aren't there. The owner charges just for tape. Quick one piece of tape. Nuts ! The staff I've dealt with prior to that incident have been friendly . Parking kinda big there's a few businesses beside this location. read more

Rashia provided GREAT customer service to me. Even thought I arrived a few min before closing she still went above and beyond to assist with my 5 packages. Thanks UPS read more

We have used this store for several years now. in the past, we have had periods in which the service was absolutely terrible. Each time, we would speak to the general manager and things would get better for a short time. Then a new staff person would arrive and the cycle starts over again. However, over the last year or so, things have been significantly and consistently better. I've been impressed with the changes in staff training, the cleanliness of the store, the attention to details and willingness to go the extra mile. We feel like a valued member of the team in which they know our company name, quickly gather our packages/mail, and treat us like a welcome guest. Even when the are understaff due to shortages, they are jumping from the back to front, register to register, customer to customer, helping as many people as possible. read more

I come to this site often to return packages to Amazon. On New Year's Eve (12/31/21), the website listed they would be open until 7:00 and closed on New Year's Day however, when I arrived there at 5 o'clock they had locked the door and would not let anyone in. The staff was in the store and the female employee just put her hand across her neck to indicate they were closed. I had four boxes ready to return to Amazon. They had no sign on the door saying they were going to be closed at this time. They should be more considerate to the customers in this area with the amount of business they receive. I wI'll definitely be going someplace else to return my packages in the future. Poor service at this store and the workers that were there at that time read more

Thankfully I can always find one of these locations when I need to send something and do not feel like standing in a line for 45 minutes at the post office. "The Good" - The place was very clean, also a plus for a first impression. - They have all the supplies you would need to mail or copy documents. - They make nametags... there is your random fact for the day. - They have something similar to a PO Box but the address is not a PO Box. "The Meh" - After explaining that I just wanted to send a package to Canada three times and there was no rush, the lady behind the counter told me they could get it there in two days for $126.00... I reminded her again that there was no rush.... so it dropped down to under $5.00 including the package. "The Bad" - Parking in this area is a Charlie Foxtrot. There is a Starbucks and a Popeyes a few doors down. The Bank next door has some reserved spots but no luck for the UPS store. read more

The UPS Store - Storefront Shot. - Shipping Centers Near Me - Bowie, Maryland

I had to get an email page printed and laminated and Priscilla and Emarni were great. They even were able to use my phone to figure out how to send the file when I couldn't. Extremely happy with their customer service! read more

Great staff!! I never experienced any drama. Covid practices are observed. Friendly crew.

If I could give this place 0 stars I would. Can't buy stamps, can't post mail, can't even find an account for a prepaid ups envelope to mail a goddam package. Oh, can't even give me the managers name to issue a complaint. Two worthless bodies working the desk, might as well be brain dead for the incredible lack of any type of functionality a normal human being would be expected to have on the job. read more

Lazy and incompetent. I brought in two boxes to ship going to two separate addresses. The sales associate threw them into a plastic bag and did not put their labels on or put them into their shipping boxes. It cost me $43 and the associate couldn't be bothered to box my packages up when I asked her to. She stated there were cameras and they weren't gonna steal my stuff and I told her that wasn't my concern. My concern was paying $43 for shipping and all I see are my unlabeled boxes thrown into a bag that she will get to later. Piss poor attitude and service. Will not be returning. read more

Been using this location for a few years to ship out packages, mostly pre-paid, some ups will print the label for some returns. Never had an issue. Always fast, friendly service. Minus one star because the parking can be tricky and my vehicle was sandwiched In by a ups truck who parked in the handicap access space. Another time my vehicle got dinged because again the ups driver picking up parked in the white striped portions of the handicap space for van accessibility. I have a family member who is handicap and this made those two instances annoying. But I've been here so many times mostly it works out as planned. read more

I frequent this UPS because it is closer to my home; however, on December 1 I visited the store to ship some returned items. The UPS representative gave me three bags and told me to bag my own stuff. The other UPS representative stated they were busy and I only needed to comply like everyone else. The conversation between the two of them while customers were in the store was very unprofessional. The lady made a comment that we people should be treating each other better. I asked her who was we people. Just because we have the same skin color doesn't make me your people. She then said to me she lives in Capital Heights. I that moment I felt threatened and left the store. These two people should be reprimanded or not be in the front of the house working with customers. I ended up going to the UPS off of Crain Highway where they greeted me professionally and bagged my merchandise for me. This is the service I've come to expect when I ship my goods from UPS. read more

The UPS store on Annapolis road at the Freestate Mall has the worst customer service. I will never go back there for anything. I called the main UPS customer service and they were of no help. Whenever there are other options they won't get my money. read more

I'm confused how other ups stores have allowed me to drop off usps returns with NO issues but this location says they do not do this? Shouldn't the policies be consistent especially considering they are the outlier? What a waste of time. I'll continue to go to the Glenarden location where there's seems to be no confusion. read more

The service here has been the worst. When you call in it's nothing but more false information about your package. Please before sending anything they type check it 10 times because it would be right in front of them but they will write it differently. read more

I meant to give 0 stars or negative if it were possible. I mailed two packages from this store to San Francisco as I have moved here. Paid more than $200 for the two boxes with insurance. Expected delivery date was Jan 9th and I needed the stuff right away. Today is Jan 14th and I haven't seen my packages yet. Turns out one landed in San Jose to a person by my name. Luckily the girl returned it (San Jose UPS called and told me that). Today it is doing something in Lathrop, CA. I thought SJ - SF is closer than SJ-Lathrop-SF! The website says next scheduled event is Jan 18th! These guys got the city wrong as well as the street no. (827 instead of 872). Thanks to the San Jose guy who called and shared these details. I told him the correct address as well as a lady at Bowie. Hoping to see my packages soon. Some staff may be polite at this Bowie store but some are very uncooperative and rude. I do not recommend this store to anyone who needs a reliable service. Update 01/16/2018: The reason it was in Lathrop was because they sent it back to MD! The San Jose and Bowie together couldn't correct the address. The guy at Bowie tells me that I will be charged again to have it shipped back to SF!!! And there was not a single word of apology and more of an attitude. I wish the recordings of the call were made public for all to hear. I asked for the manager's contact. He refuses and takes my contact details saying his manager will contact me instead. They assume we have all the time in the world to fix their mistakes. Their service is sounding like that of third world countries and not United States. Update 01/19/2018: So my package is back to square one - in Bowie MD instead of SF, CA. One that luckily arrived had books I needed for my work. Eight days after (01/17) expected arrival date (01/09), I receive my precious books in the condition shown in the pictures I posted on google reviews. A new book gifted to me has entire cover missing (no where in the box), two books of more than 1000 pages each are torn apart. They are smelling weird and have black dirty marks as if fell into dirty water. One of the small ones has its cover damaged. And still I haven't been contacted by the manager despite giving my contact details to the guy. I have decided to live without the stuff I needed so much as I cannot trust them with my belongings. My friends will keep my stuff in their house. What happens to my money? Let's see if and when the manager contacts me and what he has to say about 1) damage to my books 2) getting the address wrong (wrong city is most surprising, wonder who was on duty that day) 3) not fixing the address despite my call to their office to get it right 4) my package landing back in their office 5) attitude of their staff and 6) reason for delay in contacting me given that 'the guy' got my contact details assuring the manager will contact me. read more

Had the misfortune of using this company to ship a expensive guitar, the clerk did not inform me that the company had a policy concerning shipping musical instrument, did not inform me that the case would need to be put into another case. I insured the guitar against damage. When the instrument arrived at it's destination the case was extremely damaged, it appear to have been handle very roughly. UPS denied the claim , citing it's company policy regarding musical instrument. A policy that I was not informed of at the time of shipping. Not a company that I will use again. read more

Smells like Yankee Candle. In there for a minute and felt nauseous. Now suffering a headache...still 15 mins later

The young, slim, light complexion female (about 5'6-5''7) that works here is the most rude, ghetto, and unprofessional worker I've ever met. She yelled at me spoke very aggressively for simply asking about some USPS mail, which this UPS DOES do. She said they didn't do the type of package I had which I questioned because other UPS stores do. To be clear, many UPS STORES will send USPS mail. Anyway, she continued to get smart and raise her voice stating each one has a different owner and they don't don't do that (again despite the huge sign that they do). That's fine but, She has a disgusting attitude. She claims to be the owners daughter and she needs to be FIRED period. I can't imagine her being employable elsewhere if without the help of nepotism. She went on and on about how they have million dollar homes and they live on capital hill. I don't know if that was her trying to compensate for being ghetto, loud, and inappropriate, but it was very unseemly. She said her attitude didn't matter because they make plenty of money. PEOPLE, DO NOT DO BUSINESS HERE. They don't care about their customers period and they even charge $2.00 just to tape a package. I've not seen this in any other UPS. This store is terrible and I see why it has negative reviews. Outrageous. read more

The UPS Store Shipping Centers, Notaries, Printing Services 15480 Annapolis Rd Bowie, MD 20715 1.0 star rating12/24/2017 Completely destroyed my Christmas. I paid $70.00 to get my child's present delivered by Fri., even writing the address down for the clerk. He left off an important bit, and now it's languishing at a center only a few miles from the recipients door for THREE entire days. UPS refuses to deliver it, and refuses to let it be picked up. Why did we ever let our national Post Office services decline while giving our money to these uncaring fat cats? read more

I received a delivery today from Amazon. The UPS delivery man left it at my garage door instead of my entry door. I ran over the box while exiting my garage. Fortunately, items were not destroyed. I am appalled that this happened. read more

This is about this store's alleged notary services. On their website, as well as google ad they claim that they have notary services. However the other day the clerk laughed and told us the notary was not in, fair enough it was Saturday. What really made me mad is that when asked what days we could get a document notarized, she said the notary did not keep set hours and there was no way to set up an appointment. I am sorry but it's false advertising to claim your business has a service it effectively does not. I am sotired of how businesses think its ok to offer sub par service like not keeping regular hours, or at least warning customers to call ahead and check. read more