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    LaserShip

    LaserShip

    1.1
    (149 reviews)

    Lasership never seems to find my address; instead, it drops my packages off in a mailroom…read more(Proof-Of-Delivery picture). My delivery address has NO mailroom. Lasership's virtual assistant says: " Contact the shipper. The shipper says Lasership has marked your package as delivered; please get in touch with Lasership. Lasership says we will investigate. Lasership says the package has been delivered. I contact the shipper again: "Sorry, we can't help." I contacted Lasership - It's too far from the delivery to investigate. Case Closed! I have an email from an apartment complex saying my packages keep coming there, despite the address on the package not matching the delivered address.

    This company and their OnTrac delivery service is a fraud. I'm very upset the company I ordered…read morethrough has chosen this worthless delivery provider. FedEx, UPS or even USPS would never do this. My package was supposed to be delivered on 12/5. I happen to check the tracking number because it was 8:30p and it's saying my address is incomplete and I need to reach out within 3 days. I go to reach out by calling and it's an Ai answering service and no way to get to live person to understand what the issue is with my address. I then go to the chat feature thinking I would get a live agent it's still Ai. It cannot tell me anything about what is needed to correct the issue. I tried many of the prompts but of course idk what it needs me to do. I finally put in directions for the delivery person and my address again and get a confirmation saying the system will send the instructions to the delivery person and also someone would get back to me in 2 days. It's Friday and after 45 minutes of my time trying to get help I expect not to hear anything until Monday. Then here it is on Sunday evening at 6:49p I get a message saying my package is out for delivery. I don't see anything around 9 so I check the tracking again and it says the same thing about needing to contact them within 3 days because my address is incomplete. ATP their delivery person works when they want and my package is probably sitting in someone's musty trunk until they feel like getting it to me. I'm highly upset. This company needs to actually hire ppl that works for them directly or just go out of business. This level of service is unacceptable!!

    USPS - postoffices - Updated August 2026

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