I came in needing assistance with shipping out packages as well as other services…read more The service was professional and customer service was welcoming as I needed assistance with my shipments and other services. I definitely recommend this UPS store. Among the greats in the area.

Always feel like I'm being taken advantage of price wise with poor customer service and no one ever…read moresays thank you. Just overall no pride in owning the business. Come to find out, the store owner can charge ANY price they want at a UPS franchise. So, my gut was right! I KNOW they are charging exorbitant prices as I went to the other UPS store at the Ashburn Shopping Plaza who confirmed it! I do not wish to be treated poorly where I give my business. I doubt others do either. Give your business to a happy owner who appreciates his customers: 44050 Ashburn Shopping Plaza

We scheduled an appointment with the notary public at this location 48 hours in advance. When we…read morearrived at the appointment time with our paperwork, the teenagers working told us that the notary public decided to leave for the day and would not be coming back. I would understand if there had been some sort of emergency, but this guy just wanted to leave early on a Friday afternoon and stand up his scheduled 3:00 appointment. I no longer trust this location.

I've used them repeatedly, both for specialized color photocopying and the inevitable Amazon…read morereturns. They have an efficient crew who, when not inundated with customers, are very helpful.

I did a quick search to see their hours are because I have a package to drop off today and I saw a…read moreone star review. Honestly, it really just shows the lack of that person's ability to ask a question before they spend money. Yes, $3 for one page of printing might sound expensive, but it is actually the going rate. I can attest to that because I was at a UPS store in Sterling last week and that is how much it was, $3. If you think it's too expensive, buy yourself a printer and stop complaining, sir. Onto my experience today, these guys are always wonderful, always have a big smile on their face, and it just makes me feel amazing every time I walk out of postal plus Herndon. It's one of those businesses that I think are an integral part of Herndon. Annnnnd, they gave me a chocolate Support Postal Plus!

This place is a rip off artist. I printed one copy 8-1/2" X 11". Black & White and they charged be…read more$3.00. I could have had it printed at Fed Ex for 50 cents

I was very shocked by the price ($91) of an overnight FedEx letter from VA to SC. But I guess it's…read morenot their fault.

This family run postal location accepts UPS packages. It's very close to my home so a quick drop…read moreoff makes for convenient shopping. The staff is cordial not over accommodating. They also sell mailing supplies and other small items. Check their hours on the website, they also list the UPS pickup times.

This UPS store never disappoints me. I find myself easily annoyed and frustrated at post offices or…read moreshipment centers, but the fast, friendly customer service here alleviates those feelings. My experience here is always quick and to the point. There's no sales pitch about how it's important to buy insurance or how I should upgrade to 2-day shipping. I've only had to wait in a "line" once (there were two people in front of me). Also, I love how I can drop off any package with a prepaid label, regardless if it's through UPS or not. Saves me a lot of time.

awful really bad customer service and their system was down so I couldn't send a package, rejected…read morefrom store immediately upon entry

The employees here could use a lesson in customer service. Just awful staff who don't give a **…read moreregarding customers or the packages. Multiple items have gone missing when dropped off here. Do not trust this store or the staff that work there.

Great service here. The guys always greet you with a smile. Quick and easy at this location.read more

I practically live at this UPS Store -- and not because I'm shipping out side hustle merch or…read moremailing mysterious packages. No, I'm here for the glorious Amazon return ritual -- and this location nails it every single time. You walk in with that little QR code on your phone, hand over the item, and within 30 seconds you're out the door. No box? No problem. No printer? They've got you. It's honestly smoother than my morning coffee routine. The staff? Fast, friendly, and unbothered no matter how many people show up with armfuls of bubble mailers and regretful purchases. I've been here at least a dozen times, and it's always the same: quick, painless, professional. Bonus: the place is always organized, the line (if there is one) moves fast, and they even remind you to grab your receipt. It's the little things. If you're looking for a zero-stress Amazon return drop-off spot, this UPS Store is it. Five stars. No drama. No tape. No complaints. Just vibes and efficiency.

I am writing this to share a deeply frustrating experience with the customer service at this UPS…read moreStore location. The attendant working the counter at 1:00 PM today provided an unacceptable level of service that was both unprofessional and downright hostile. To start, the worker literally called customers over as if we were dogs, completely lacking basic courtesy or professional respect. Throughout the entire interaction, he maintained a heavily condescending tone and an off-putting, intense eye contact that made the environment feel extremely uncomfortable. His overall demeanor gave off the clear impression that he genuinely hated assisting people and resented having to do his job. His behavior was borderline disrespectful and completely inappropriate for anyone working in a customer-facing role. Because of this experience, I will never do business at this UPS Store again. I strongly urge management to review the shift on 8/23 at 1:00 PM and address this employee directly--he seriously needs to be retrained or replaced.

UP with UPS! It was…read moremy first time visiting this UPS Store - I was greeted upon entering the store; even with a line ahead of me. Preasha was very helpful - she updated my new home address on my profile, provided suggestions for packaging, and was overall positive. The line grew behind me yet each new customer received the same positive energetic greeting while the other clerk assisted processing the queue. I will be back- while not the closest location to me, the experience was worth the additional mile!

Service with an attitude…read more Clarke/store manager really rude charging higher rates than other UPS stores and wouldn't explain why.

I've used this location several times for shipping out packages and returns to Amazon…read more I've always experienced great customer service and pretty efficient service and wait times. The lines can get a little long around the lunch hour on a weekday so plan accordingly. There isn't much parking in the shopping center either and parking on the curb is prohibited.

I think these ppl here deliberately don't deliver your packages and leave a "missed you" note. This…read morehas happened twice to me for my medicine which mind you doesn't need a signature. I have been getting my medicine delivered and left outside my door for the past almost 2 years however the past 2 times (today and last month), even if I'm home, I've been given the notice with no knock on the door. This is terrible. Wouldn't recommend this place at all.

I have had no issues using Postal Masters the service they offer is fast, friendly, and varied. My…read morefirst time using them was when I went to the Broadlands PO and found them closed their hours being more restrictive. I popped into Postal Masters (under semi recent new ownership) a few doors down where the owner, Omar handled sending out my package quickly and efficiently way faster service then the post office would have been. My package shipping fee ended up being cheaper using FED EX ground then Priority mail an added bonus using Postal Masters to have an option. I have now also dropped off return packages a few times way easier and faster taking them to one place for all shipping needs.

Friendly and responsive. Surprisingly quiet for now since they just opened. Sooo clean and sparkly.read more