We scheduled an appointment with the notary public at this location 48 hours in advance. When we arrived at the appointment time with our paperwork, the teenagers working told us that the notary public decided to leave for the day and would not be coming back. I would understand if there had been some sort of emergency, but this guy just wanted to leave early on a Friday afternoon and stand up his scheduled 3:00 appointment. I no longer trust this location. read more

I've used them repeatedly, both for specialized color photocopying and the inevitable Amazon returns. They have an efficient crew who, when not inundated with customers, are very helpful. read more

Went in to ship out an item. Asked for smallest box. I have my own tape / supplies. The employee who was nice said they can't sell the box but can charge me 17.00 to buy the box and package it for me. Wtf. Talk about rip off Several other times I've bought the box, I packaged my items and shipped out. Other times they want to charge you to tape up items. Bottom line, it appears that this location has different rules per whatever day of the week it is. Luckily there's another one - different franchise owner that is much much better. No bs hassle. I came to this one because it's close to home. It's only reason I even came to this one. Now I'm skipping the headache and going to the better place. Charging 17.00 to box my stuff up when I was told to buy supplies so I wouldn't get charged is ridiculous. read more

I really love coming to this UPS store. The staff is always warm, welcoming and professional. I am always met with a smile, a kind word and a polite encounter. Excellent customer service still exists and they are proof of that. Keep up the good work guys! read more

Decent service! I had an Amazon return to drop off and was able to walk right in, greeted by Greg and completed the return process rather quickly. What I needed was simple scan the QR code and get my receipt. Good to know this location exists in this area for the quick drop off!! read more

The UPS Store - Exterior - Shipping Centers Near Me - Ashburn, Virginia

Shipped a birthday gift for my son. Store was not upfront telling me that the package was shipped thru USPS. On top of that, I lost my package. All they could tell was that package was picked up by USPS which was not the fact, tried to reach the UPS owner but got the same response. I am never going to this store again. Consider other UPS stores in the area. read more

I came here to drop off an Amazon return item. It was a quick, seamless process. I handed over the item and the associate packaged it and labeled it. There wasn't a wait either. Now that I know about this location, I will continue to drop off packages here. read more

I love this store! Every employee I've ever interacted with has been helpful, kind and polite.

I go here A LOT for Amazon returns. I often have a lot of items that need to be scanned and correlated in the Amazon app. Every time I've been here, the employees have been nice, patient, and helpful. I can understand with a line out the door, it'd be easy to want to rush someone, but they've always been so great. I can't speak to pricing here, as I've not purchased any of their other services- but even with cheaper prices I'd likely not go anywhere else based on the awesome customer service here. read more

I've been using this location for years and have always had an amazing experience. They do there best to find the most cost effective solution for shipping. Shipping cost have gone up over the past couple of years but they are always better priced than the Broadlands post office (worst run post office in America). Highly recommend this for your shipping needs. read more

Used the UPs store the week of Christmas and they were very efficient and courteous. The owner was doing everything possible to speed up the line and handle any customer asks quickly. He and his staff delivered the best possible experience during one of the most demanding times. read more

It has always been a good experience visiting this store - prompt customer service and the front desk is always very friendly

Way overpriced!!! We had a piece of medical equipment to ship back. We had a shipping box and a pre-paid label with us. They insisted we needed a different box and needed shipping peanuts or other useless things. By the time we were done shipping the item that rang us 17 bucks and change! Did I mention we had a prepaid label? On another occasion we were in a pinch because our fax machine broke at home and we had to fax few pages of a document to another business in Virginia. $1 per page to fax!! Unreal! read more

I frequently use this UPS store to drop off prepaid packages. They are great about quickly printing a confirmation receipt upon drop off. For those mad about having to pay for tape, all UPS stores I have been to have charged extra for this. When you have them tape it is slows down the service for the rest of the customers. read more

I've been using this UPS store for years and I love this place. I mail a lot of packages and have never had a problem. I've used them to enlarge photos for me and they helped make a large Christmas sign for a very reasonable price. I don't know what I'd do without them. They are always friendly and always helpful. read more

Most of my past experiences at other similar stores would have gotten about 2 stars. I had to write a review for this place because it was such a pleasant surprise and a refreshing change. The service here was prompt, warm & friendly, and efficient. I didn't have to fill out any long-form with my address, the recipient's address, etc. I just told the guy at the counter where I wanted it to go, he typed it all in quickly, printed it, had me verify what he printed was correct, swiped my credit card, and I was outta there. Very quick and easy. Thanks guys! read more

Worst UPS Store I have seen. Staff are very rude and sarcastic. Especially I was dealt by an employee named Suliman. I went there to drop a package which needs to be taped. He gave me an option of buying a tape or taping the box for service fees.I never encountered this before. I had to pay the fees for the service. The employee was very sarcastic and rude. I never seen a UPS store charging for putting tape on a box. I will never visit this place again. read more

This is a great UPS Store. I started with just a mailbox a few years back, but recently I have been able to outsource a lot of functions to these guys. They are always very polite and professional. A recent printing that they did for my company got a few "Wows" from our clients. In fact one of the recipients of the material said "really... you got this done at a UPS Store?" Good job guys. Keep up the great work - And thank you for making us look good !! read more

Just moved ALL my shipping business from a more convenient UPS store to Safe Ship.. The prices are much better and customer service cares because the last place said "leaving them won't hurt their feelings" because I didn't want to pay $5 to print a shipping label. Buh-bye read more

I ordered printouts with specific size, though they gave me on promised time but wrong size was printed. Since the cost was not huge and thought not to make fuss about wrong size. I came back after 2 days with more ordered prints. I was confirmed time for pick up same day in evening. As i work as project manager and do some events for work, the printouts were important. I went back in afternoon and made sure with girl who was assigned my printouts that I will get the printouts and she promised that I can pick them at 5 pm. At 4:55 I received an email from the store that PRINTS CAN'T BE DONE. I was shocked. Since, they were important, I called other locations to get work done but nobody accepted my order, since it was closing time. Thanks to such professionals who caused me huge loss. On comparing, I have also experienced there shipping prices are too overpriced !! This place surly needs better management and business ethics !!! read more

This is an amazing location. Not only are they open early but they really took the time to make sure that all my items were safely and optimally packed. They went out of their way to minimize my cost while maximizing delivery speed. I could not be more impressed, normally shipping is challenge but not here. Really great customer service! read more

Been meaning to write a review for a while. This ups store is GREAT. I've had the print posters and flyers for me, and they were prompt and very professional and friendly. But to be honest, my most frequent interaction with them is me dropping off a return package (already boxed and with postage). They make no money from this. I also drop off USPS packages, which they accept (again, obviously no profit to them). However, even though most of my drop-ins are no-profit drop-offs, they are always super NICE. Very friendly. In this day and age, that goes a long way in my book! Anyway - very good people, great location, and they definitely deserve this shout out. read more

I hate going in to these types of places. That's probably because I hate paying to ship things. It's almost like pulling teeth. However, this UPS store made it pretty easy for me. I was greeted by a young gentleman who told me that he would be right with me since he was helping another customer. Moments later, he helped me ship my box and answered questions I had. You rock, UPS store. read more

I never have any problems in here , always greeted by the staff. I recently had to drop off my Cable equipment because I was moving and the gentlemen took the equipment, set up the return, and gave me a receipt for my shipment. I also have dropped of my amazon returns here with no issue. They are usually not busy when I come in here, which I like --I want to get in and out. read more

I never write bad reviews, but after three back to back bad experiences, something has to be said. Today, I stopped in after work with a prepaid package return. The Box needed tape. I was refused service bc they do not do "free materials" on prepaid labels. A few months ago, we tried to get docs notarized after 6 pm but they dont notarize after 6 (who knew) even though they are open until 7 pm. In that same time frame, I tried to mail a package to my parents. The teen worker could not find my account, and once found, could NOT figure out the difference between 2 addresses on the same street. 15 minutes later, i gave up, shipped to wrong address and texted the receiver to walk the package next door. I cant do it anymore. These guys are terrible, dont care, unpleasant and I will find another UPS location. read more

The service at this location is outstanding. The owner Ron is a great guy and helps his customers personally. If you want things done right the first time, this is the place to go. read more

Needed printing services, called before I went in to confirm they could do printing, was given options and prices and decided to go out to do the printing. Upon arrival, the three staff in the shop welcomed me and were VERY helpful, Was helped by Owner Ron and Will just before 4.00pm today. THANKS guys EXCELLENT service!! My prints were ready and they were for outgoing packages which they quickly helped to put on the packages and hold onto for the post man later in the day. The very much made my day!! read more

Stopped at the store on the way home from work to send a package and get a form notarized. Employee said he was a notary but during holiday season, he could not notarize any forms after 5:00 PM. Was there at 5:45 PM and no one was in the store. Not like he was busy but he still refused to notarize my form. Poor customer service. Went to a nearby competitor and they were happy to help me. I guess this UPS store is too busy for our needs. Will be using the other shipping store from now on. :( read more

Very helpful employees. This location really stands out compared to other ups/shipping stores. I've used them for a variety of things including shipping, creating poster size prints, etc. Top notch. They were able to make an awesome poster from a poor quality print I brought in. They did such a great job making it look better. I had tried for hours to do it but they did it quickly and it was beautiful. They've been very helpful whenever I had questions. read more

It used to be decent but lately, it has been staffed with unfriendly people. went to drop off two packages. one package needed some tape to close it. customer rep( Sulieman) did not provide any help. I guess time for amazon to start their own service. read more

I've used this location a number of times to drop off packages and get documents notarized. This week I had a slightly complex copy order that I needed help with. They were incredibly helpful and was delivered what I needed ahead of schedule. Very professional and great service. read more

Brought three things in, one of which was rather long and required a very expensive box. Michael and Chris spent the extra time to size down a box and save me on shipping. Anyone who goes out of their way to help when they simply could of just taken my money deserves a review. read more

These people go out of their way to be helpful! Pulled up to the curb at 7:50 AM and dropped off three big packages on the sidewalk in front of the store. Employee (Fred) was working in store but it wasn't scheduled to open until 8AM. As I moved my truck to the parking lot, Fred opened the store 6 minutes early, carried my packages into the store and started weighting and processing them. Couldn't believe how helpful Fred and, later, the owner were. They will get all of my business in the future. Use this UPS store if you enjoy good, reliable people! read more

Do not use this store. They lost my package. The employee was helpful and offered to affix my shipping label so I left without a receipt or confirming he did as he claimed. UPS never scanned the package so now my package is lost and this store is either dumb or thieves. There are enough of these stores so choose the next closest one instead of this one. read more