This is my go-to return shop for all "Happy Returns" think Old Navy, Gap, Ryka. The convenience of just showing a QR code and handing the staff your unboxed goods is a life saver. This game changer skyrockets over Amazon returns. The staff is always friendly. This time of year can get hectic in the ship and return world. I encountered the most patient staff worker yesterday. A simple thank you brought a smile to his face. read more

I have been using the Ashburn store for more than 6 years and I have always found good service. They always have been helpful, courteous, and friendly. But today I left the store completely unhappy. Today is Monday, May 1 at 1:15 PM. I did not catch the name of the young man that assisting me. He was rude and discourteous. There were no customers in the store. I did not have the Amazon information handy. I had three items to return. The WIFi was slow and it took time to retrieve the Q codes of the first two items. But, I could not find in the Amazon email the third Qcode. I apologize a few times for not been ready and offered to wait. But instead he was dismissive and spoke rudely to me. I left with my third item since he seem bothered by me. I guess his family did teach him any manners. read more

All about the employees. Today I had the pleasure of working with Tyler, so had to update this review. Tyler extremely knowledgeable about printing technology, and very customer success focused. Was able to get my unique printing accomplished at a reasonable rate. read more

The UPS Store - Printing Services Near Me - Ashburn, Virginia

Our local UPS store is awesome. Always crowded but they work quickly and efficiently mailing packages, returning packages. They have a Notary and also take passport pictures. read more

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This is the rudest mailing store in town. I've lived in Ashburn for 20 years and keep doing business here for convenience purposes only. The same employee is considerably rude. This past time, his encounter was particularly bad. (I think that we all know who I'm talking about.) A week later, my package appears in my mailbox because he didn't put enough postage on it. When I went back to the store, a different associate helped me, but did not offer an explanation/apolgy or sorry for the inconvenience. He slapped a few more stamps on the package and said it should be OK. At this point, my package will be two weeks late. Never again with this store. read more

Today's experience makes me wish I would just come here first and always! Patrick made this such an easy and enjoyable stop. 10/10

My go to store for shipping, printing and for help. Been going there for 10 years. Staff very knowledgeable and service orientated. Never have to worry about my mail and packages arriving. . read more

Everything so far good at this location except for the man who works the counter- doesn't talk unless related to business. Very glum facial expression . Never saw him smile- looks like he doesn't want interact or be there! read more

This is one of the most efficient UPS stores I have seen so far. I generally go to the store once or twice a month primarily for Amazon returns and they are efficient respectful and generally not very busy. I highly recommend them and would return for any other shipping business if needed. read more

Customer service today was really poor. I am not going to name the employee publicly but I left feeling like I had completely inconvenienced this guy. He was annoyed, and the ONLY words he spoke to me was to tell me I couldn't drop one of the things I brought with me. He did complete the other things I needed, much to his displeasure. When I said "thank you", he said: Yeah. Nothing. Come on, find a different job if you hate people so much. Owner of this franchise should consider getting their employees better. Store was also a mess behind the counter. read more

Went to get a document notarized and Ron pointed out an error that could have caused a problem. Handled my request right away and I was out in minutes! read more

Again another week with this store. The owner Tom is a complete moron. It's been over 2 months they have held our merchandise that they broke. And now say our claim has been denied. They BROKE it !! we had it insured. If you ever think you are going to get the money you deserve your in denial. We are out our merchandise we are out the cost of the shipping . Next we will seek legal help. We feel this is our only course of again because they can not help. These men are incompetent and can't even get a simple claim resolved. AND the owner Tom is very unfriendly barely sayz hi or thank you. I can't believe this guy owns the place. Hes actually mean read more

The UPS Store - Printing Services Near Me - Ashburn, Virginia

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I'm in the middle of shipping everything from my parents to siblings across the country, so I've come in with everything from china to wall art to a blanket. Nothing phases them. Everything is packaged with care without me lifting a finger. I can walk out and know all my stuff, no matter the fragility, will get there safely and quickly. It's a load off my brain. Thanks guys. read more

I come in regularly to drop off Amazon returns. The staff are always friendly and helpful. I have had a couple times where they even came outside to grab the package for me since I had my kids in the car. I've never had an issue and they have been great every time! The store always looks clean and organized. read more

Every time I go to the Post Office, I always feel like I am somehow inconveniencing the employees that work there -- just by asking simple questions (I would assume most people ask?), like what is the least expensive way i can ship a return, etc. The UPS store is more expensive, however Ben works there. Ben really is the main reason I go to this UPS store. It's not just that he's good at his job, he's genuinely a nice person. To give you an example: I was carrying 4 boxes and trying to open the door and having a really hard time doing it. Now, is it in the employees job description to open the door for customers? No. But if Ben is working, he will almost run to help open the door. UPS is very lucky to have Ben. I know I spend more money with them, just because he makes the whole experience more pleasant. And if I feel this way, I know there are others out there that feel the same way too. Honestly, whatever you're paying Ben, you should pay him more, give him a raise at least. He makes store 4152 more profitable. read more

They are the worst business ever unprofessional, they don't know how to address people, they never followed up on the disaster they did, waisted my money because of the bad shipping they provide. read more

Definitely one of the best UPS stores I've been to. Clean & organized. Great staff and answered my questions that I had. Will be looking forward to doing future business with this location. read more

I love this UPS store. They are very responsive and thorough . I have stopped using USPS all together because they are so good, I don't have to wait, and the customer service is wonderful. I had a package damaged during shipment and I was quickly refunded the amount of the item and shipping. I also sent something to Turkey that was stopped at customs and they tracked it down and helped me resolve it. Bravo Stephen on a store well run! read more

Asking this to make sense to me: Has anyone sent USPS package from UPS Store in Ashburn using stamps?? I sent a package that weighed 5.2oz the cost of the stamp was $5.48 but the guy charged me $10. Only reason I found out the actual cost of the stamp was because I forgot to put my return address on the envelope and went back in to do that . When I asked the guy for the envelope he was very nervous and was trying to hide the stamp and that made me also look at the stamp. When I questioned the over charge his response was that this comes straight from corporate can someone please help me understand?? When I called corporate they said it's the store that makes the rules not corporate??? -- feeling annoyed. read more

I called this morning to have a delivery cancelled for a package I dropped off at the store yesterday. Thomas was a HUGE help. Was able to facilitate the cancellation of the package. I plan to pick the package up next week when it returns to the store. Thanks again, Thomas!! read more

I came in last week to notarize some papers and I was in and out. As soon as I walked in I was greeted. The guy behind the counter was pleasant, professional and knowledgeable. I will definitely use this as my UPS store from here on out. read more

Tom and his crew are the best. Great value and friendly service. A true asset to the Ashburn community!

I absolutely can't stand sending packages out! However, this UPS location makes it as easy and pleasant as it can get. I was waiting patiently in line even though I had a prepaid label and box ready to go, etc. Other service providers would have left me in line, not even making eye contact, etc. This location was observant in checking the line proactively and asking us what we needed. I was then able to drop my package off to the side not slowing down the person in front at all and enabling me to leave asap. This may not seem like a big deal to some but it was a huge help for my day and especially at lunchtime when I didn't have a lot of time to ship something out. Every time I go the inside is spotless and I'm greeted quickly and in a friendly manner. THANK YOU! read more

These guys are the worst - find a different store if at all possible. - The pricing here is circumspect to say the least - buyer beware - The "customer service" consists of a single, slovenly employee grunting at you and trying to upsell services you don't need and UPS can't deliver cause "covid" - Still waiting on a refund when my "overnight package" which I paid $60.00 to have delivered showed up in 3 days. Mr. Grunt promised a refund and then conveniently forgot to process it read more

Never had an issue with them. Usually just mailing things back to companies. Yes shipping is expensive. What isn't nowadays? One lady in front of me with about six items. I was in and out in about five minutes. People have always been helpful! In fact waiting for a friend to arrive to take her to UPS, Ashburn! See you soon. read more

Great Notary Service! Manager Stephen Henninger shepherded us through our will signing: he was knowledgeable and friendly--highly recommended. read more

Best UPS location - Ben is extremely knowledgeable, efficient, and friendly. Great range of service provided. Store is kept clean and Ben makes sure to greet everyone and keeps the line moving - no matter how busy it is. read more

super helpful and pleasant. quick stop for notary service on a Saturday. Appreciate the assistance. Friendly and helpful staff. I called ahead to confirm they had notary services on the weekend. read more

I came to the store at 8:30 in the morning, a clear 30 minutes before the store opened. I was frazzled as to what I was going to do to be able to ship out my package and get to work on time. Fortunately, the owner was in the store doing paperwork and saw me walking back to my car. He quickly ran out and said he would be happy to help me. It is so rare that people will go above and beyond for their customers. He definitely didn't need to open up for me but he did and made my day start off on a positive note. This is the only shipping and printing store that I will ever use in the future. You should to. read more

Let me preface by stating: I can't stand entitled customers. People that beg for discounts and ask someone to do something or give them something for free. I come to this UPS Store often to drop off Amazon returns and ship other items every now and then. These guys may not have the friendliest demeanor, but you have to understand that they are not just taking your order. They are doing all the work and trying to process people as fast as possible. Expecting them to be like the greeters at Chick-fil-A is like expecting an auto mechanic to be like a butler. These guys are quick and efficient! When they don't charge me for work they have done for me, I am extremely grateful. I very much appreciate the help Stephen provided me today, which is why I'm writing this review. read more

Always a quick, efficient, and easy experience. Came here to write specifically about an experience with employee Ben Parker. I walked in frazzled - he came to the rescue. Ben helped me with a complicated copying issue...and had me laughing all the way. Rare is the business you walk into in a frazzled state, and walk out laughing! Absolutely MARVELOUS experience, following all the proper safety protocol, and completing a perfectly executed customer interaction. Bravo to all the employees, and this special shout out to Ben Parker. read more

Came in with 3 packages and the staff greeted me and were professional and efficient. Glad to do business with you! And they wished me a Merry Christmas to boot!! read more

We just Love the gentlemen that work here! Always smiling and very happy to help with any of our shipping needs! Even during the frantic holiday season it's a welcomed stop on my list of errands. read more

I called to ask for mailbox prices for a small. He gave it to me, all easy thank you but then I asked what would a cost of a large would be and he sarcastically says "uh how much mail are you expecting". It was just a question, chill. read more

Tried to charge me $373 to ship a small box (think the kind of box that would hold a single bottle of wine) overnight to Chattanooga from Northern VA!!!! This charge includes almost $40 in packing materials, because the box that UPS shipped the item to me in wasn't sufficient to re-ship it in. It literally would have been cheaper to get on a plane and fly it there myself! Speaking to the owner only made the situation significantly worse, he was arrogant and totally unwilling to assist in any way. Nail in the coffin, Fedex around the corner got the same thing done without difficulty for $45. Stay far FAR away from this UPS store. The other reviews speak for themselves, and if I had read them first I never would have gone there. This is an independently owned operation that UPS needs to revoke the franchise from ASAP, go to Fedex or UPS online instead. read more

I was trying to mail 6 small products from my eBay page and they wanted to charge me $90 to simply put them in a box and tape MY printed labels on. So I told them I'd be right back, went down the street to CVS, bought a roll of packing tape and 6 padded envelopes for $16. Then the packing process (done by me) took about 15 minutes tops. That being said, $74 for 15 minutes of labor is preposterous! Do the math, ESPECIALLY IF YOU WORK THERE, because that kind of labor charge comes out to approximately a $120k salary. THIS is what robbery looks like. I would've gave 1 star but they took my packages right as they were closing at 7pm so, I thank you for that. read more

The two full time guys there are so wonderful! They're always helpful even when super busy! They even offer to help tape your boxes instead of making you do it. This is always my go to drop off location for every package. read more

I have been using this UPS for as long as they have been there. I send packages all over the country, never had a problem. The staff is very helpful, returning Amazon packages could not be easier. From a "frequent user" I highly recommend them. read more

Wish I could give less than one star. We gave explicit directions on the delivery of our packages, and very little of that information was placed in the UPS order. The kid manning the register doesn't know what he's doing. We are out $800 and still do not have our packages. They refuse to help with this as does UPS. If you have to use a store like this, use your AMEX so you can dispute the charges when the job isn't properly done. If we would have used the Lansdowne package store, this wouldn't have happened. read more

They don't take ups shipping account numbers and charge wildly high prices. Regret pulling in the parking lot on this one read more