Small shop in a strip mall. There are spots for one hour parking so easy to park. Walked in, scanned my codes and they took my packages. Very easy. read more

Great fast friendly service always. Has public notary service. Parking is good and ample.

Great service, always helpful and of assistance! This is the best UPS store in Leesburg.

Printing a UPS Label will cost $7. Will this consider to be a rip off. Try to avoid the place with this kind of pricing.

Printing 1 paper will cost you, 5.85$ . Its robbery . If you need printing thru email, or label. Dont even hesitate to go there. Other UPS stores are not sam for sure. read more

Over $10 to print a single page. No one took the time to tell me which printer to select so the first 2 pages I printed came out double sided. Had to ask someone to come help, and once we finally selected the right printer & adjusted the settings I got what I needed. When i asked if I could get refunded for the 2 pages that printed incorrectly (and the time it took to adjust), they were completely unhelpful. Asked for a manager and without even turning around to speak to me the manager said "we don't have access to that so we can't refund you." Thanks.... read more

An error was made by an employee and my package wasn't overnighted although I paid $$$$ for it to arrive within 24 hours. The woman I spoke with apologized for the error and refunded the full amount. Thank you!!!! read more

It's convenient and usually fast to ship a package from here, but today, when I needed to have a label, printed out, the cost was going to be seven dollars if they sent it to the machine to print, and three dollars for self, serve. In the past, they perform this service as a courtesy. Three or seven dollars for a black-and-white print out of a label is outrageous! I'm off to Office Depot or Staples where I expect to spend a few cents. Crazy! read more

Worst USP store in Leesburg. I went to drop off a return and I've ask for a UPS envelope, the lady that was helping said I need to pay for an envelope which is $5. I was in a hurry so I just ask if I can just borrow the tape to seal my package and the lady told me that I need to pay for to buy a tape too for another $5 urgh!. It's amazing how some store/service are reaping off their customers. We are all facing a challenging time, your business is running because of the community around you. Be appreciative & be kind. read more

UP with UPS! It was my first time visiting this UPS Store - I was greeted upon entering the store; even with a line ahead of me. Preasha was very helpful - she updated my new home address on my profile, provided suggestions for packaging, and was overall positive. The line grew behind me yet each new customer received the same positive energetic greeting while the other clerk assisted processing the queue. I will be back- while not the closest location to me, the experience was worth the additional mile! read more

Anyone shouting "Annie" out in these posted reviews, was CLEARLY encouraged to do such. Went to UPS this evening (in a GREAT MOOD). Was originally greeted by a wonderful teen/very young lady whom couldn't fulfill my request (I assume from inexperience, bc she didn't even review my forms), so she asked "Annie to assist." Not sure if Annie's ALWAYS in a bad mood, or she was upset because she had to rise from the chair she was sitting in, in the corner but her initial tone/response was very off putting and blatantly rude. I corrected her tone/approach and then she proceeded to make sure she couldn't assist me with a very basic matter bc I supposedly filled out the form incorrectly. Funny story, just went to your sister store (in Potomac Station Drive) and my request was fulfilled with "NOT ONLY A BREEZE, but with EXXXXXXXXXXCELLENT CUSTOMER SERVICE." read more

The UPS Store - Shipping Centers Near Me - Leesburg, Virginia

Good location between Melt and Starbucks. Small but has all the things you need and service is excellent. My only issue is parking can be tight there but that's not on UPS. read more

My family recently sent me a package from this UPS store to Honolulu, HI - and it cost $180 for a nearly opened box. It clearly looked like someone opened it and tried to partially tape it back. I cannot believe it was so expensive for the condition I received the box. It also took a good 2 weeks. Definitely think twice before you let UPS employee here "take care" of your package. read more

The UPS Store - Shipping Centers Near Me - Leesburg, Virginia

I eBay occasionally as well as return stuff to Amazon and this is the closest UPS store. The are always fast, courteous. During Covid it's great to just drop the item with a bar code from Amazon and have them do all the packaging - free service for returns. Would and continue to use them without hesitation. I don't like parking in this mall but maybe when Starbuck's moves across the street it'll be better. read more

Great staff and always pleasant to serve us with best customer service on a timely manner! Ok

I prefer not to give negative reviews but I'm pretty irritated by the way they handled my shipping experience. I came in with a package; I had used duct tape to close it and was told that's a no no and they would need to retape it. Ok. Fine, no problem until they did the entire transaction and I saw it was $3.99. I was told it was too late to cancel the transaction since she made the shipping label already. I told her that she should've told me up front the cost so I could've made a decision to return after buying an entire roll for that price. Very frustrating. read more

As an emergency I had to ship my daughter's social security card because her job new required a hard copy in order to continue with her employment. I paid the next day shipping fee but the envelope never arrived. The store manager was training a young person when I sent the envelope, they were laughing at the register and I had to wait extra time due to the undergoing training, I'm assuming that's why the card got lost. Horrible customer service, unreliable, impolite and very irresponsible response. Never use this branch, go to the Potomac Station one instead. read more

The staff here are always so friendly and willing to help you send all your packages! I have been coming here for years and never once had any issues with any of my packages! read more

Annie V. and her staff are excellent. They're always friendly and efficient. When I'm in Leesburg, they get my business!

This is typically my goto for shipping services. This goes for Amazon returns, business needs or the occasional personal shipments. The team here is always friendly and helpful, they have the supplies I need and offer many options for times when cost is more important than delivery speed. read more

I go to this specific UPS Store because of RC and Annie. They are ALWAYS so helpful, patient, friendly and knowledgeable. Annie and RC are amazing with customer service (there is no comparison).... I trust and love this UPS store!!!! read more

Absolutely great location and service. I have been coming to this store for more than 7 years and it has always been a great experience. I was there a week and a half ago getting my notary form notarized and they were very thorough and it increased my admiration for the work and service they offer, abiding by law. Annie took care of me and she was extremely kind, courteous and provided excellent service. I will continue coming to this store because they value their customers and provide the best service. read more

Staff is always friendly and willing to go above and beyond to help. Makes doing those stressful little chores much easier.

the customer service is not good. They definitely don't respect first come, first serve. I suggest not using this store.

Unfortunately this place has gone way down in the customer service department. They charge such high prices and act like you should love it and get pissy if you ask a question. This business is about ripping you off in the worst way and really look bothered when you walk in. Used to be fan, but no more. I'll go somewhere else, thanks. Merry Christmas! read more

This store and its employees are great!! I use them every season to copy and laminate my football playbooks every season. Very efficient and helpful with this tedious process every time. Shout out to Annie !!! Coach, Billy read more

In response to UPS's comment to my review no one in your store provided any other options. This is part of the customer service help that seems to be missing from your location. Thanks for writing an auto pilot response to my review though. read more

I brought in a 50 pound box as a return. The clerk would not provide two feet of packing tape, instead stating I "could" buy a roll at 4 times the normal cost at any other store. He then repeated that he would "help" me tape the box with the tape I needed to buy. I certainly don't need help taping a box. It is my understanding the store gets some type of compensation to facilitate the return. I was not impressed and will not go there again. read more

I just shipped a document at this location. There was no wait at all. The lady who helped me- I didn't get her name- was helpful and thorough. The only issue I had was with parking as it's a busy shopping center. read more

Trying to get notary service and tells me I need to go get two neighbors and return. Sure pal

We love our UOS store. We've been using them for our business PO Box for 6 years and they are always friendly and professional. Annie always greets us with a smile and remembers us like friends, wouldn't do business any other place! read more

I received fabulous service at this location today. Annie was the only employee on and she was juggling many customers, all with different needs, with a smile. She's a great example of excellent customer service! read more

There has always been great service at this UPs. I use this UPS for Business, and various other shipping needs. Annie has always been very helpful as well with any shipping need or questions that I have . Overall a very awesome UPS! read more

Terrible experience. RC Solorio refused my Amazon drop off and tried to make me buy a new box.

This UPS store is great! I've always been quickly helped by knowledgeable staff and I'm often clueless as to what I'm doing. My friend recently had a bad experience at a Herndon UPS store and I'm sooo glad my local UPS is so great!! read more

Annie at the Leesburg UPS helped me out with a package I had trouble tracking. I have been going to this location for a while now and solely choose to do so because of the customer service Annie provides each time. She is super kind and takes her time with each customer. Def 5 stars! read more

UPS damaged my $6000 computer and they are refusing to pay for the damage. I shipped $6000 computer using a rated box up to 50 lb. My customer received computer totally smashed. I filed a claim but three days later UPS changed the shipping dimension and weight to exceed the rated weight. A week later, I called the claims department at 1-800-651-2352 but they claimed that the box I used was inadequate for shipping and denied my claim. This is a really low quality behavior from a global corporation. I am starting a small claims filing in Virginia. My UPS tracking number is #1ZDC5T860315749027. UPS is being terrible and I don't recommend anyone using UPS for shipping something valuable. They don't honor their insurance policy. read more

Annie went out of her way to make my vision a reality. She accomplished everything I need plus more all through email and phone conversations. My business is over 2hrs away, but her professionalism made the process very smooth. From concept to completion I will only use Annie and this UPS store. read more

I love this place! Everything always goes smoothly and they are always very friendly and full of valuable information. Thanks for the advice!!!! read more

What a rip off! Unless you are using a return sticker for an on-line purchase, don't go here. They wanted to charge $45 USPS rate to ship box to Charlotte, NC. Refused and went to post office, got 2 day shipping for $14! Wanted to charge $50 to send oversized letter to UK, post office charge me $18. read more