We have been here a few times now, new to the neighborhood and thought this would be our new go-to local business! In less than a month, we've spent a lot of money here and even brought them new business, introducing our friends. Well, in a month we have learned their true selves and will never return and neither will our friends, and I'd suggest you stay away as well. We normally have gone in and spent good money on drinks etc, tipped really well or ordered to-go food directly with them and picked up orders ourselves. Tonight, my partner was sick so we ordered with grubhub. Somehow, the grubhub driver canceled our delivery, even tho Twilight had made the food. So we called Grubhub and got refunded automatically, and asked why our order was cancelled. Grubhub explained that the driver simply canceled the order for whatever reason. Ok fine. We still wanted to place our order and were told to simply reorder with grubhub. So we called Twilight to explain grubhubs misstep. We told twilight we were going to place another order, and just wanted to make sure the order was going to be made again fresh. We were told that they would not be making the food again fresh. We couldn't quite understand why, since they would be getting paid by grubhub twice since it was grubhubs initial mistake. By the time we would have to place another order and wait for another driver to pick up, the food would definitely not be fresh or hot still, especially after having waited on hold with grubhub in the interim to resolve the first order. As we explained this to Twilight, Dave (from Twilight) kept saying they would not make another order fresh, even tho we were placing a second order. WHAT?!? That doesn't even make sense. My partner was speaking with Dave, and passed me the phone because he couldn't believe how rude he was being spoken to. I got on the phone with Dave to explain the situation and wanted to make sure twilight would indeed be paid by grubhub twice since we were placing a replacement order at grubhubs expense and error. Dave kept going back and forth with me and said "I feel like I'm sounding like a dick here..." and I said "yeah you are...I simply want to order fresh food and make sure your restaurant is taken care of too, win-win". Dave explained the only way they would make the order again fresh is if grubhub called them directly to confirm the situation. They are probably busy at the restaurant and we are hungry so I don't mind going out of our way. So I told him I would call grubhub and get that taken care of so all parties are amicable. We then call grubhub and confirm with grubhub that the restaurant would not be taking a loss and would be paid twice and asked them to call Twilight to confirm all those details. Our call is escalated to a manager and they call Twilight and confirm everything. Cool. Problem solved, right? WRONG. We call twilight again to make sure grubhub called and sorted it out with them. Yes grubhub did call but again twilight refused to make the reorder fresh for us. Couldn't believe it. Then Dave HANGS UP on my partner. We call back and ask for the manager and spoke with Stephan. Stephan goes on to tell my partner that I called Dave a dick. Which is not true. Dave called himself a dick, and I agreed. Lol. So I get on the phone. Steven then says "I was standing right next to Dave. Oh yeah! You're right. It WAS Dave that called himself a dick" lol. This is just ridiculous. He said to place the order with him directly and to come pick it up ourselves. We reminded him the reason we used grubhub was because my partner is sick. And we weren't happy with the rude service from Dave. Steven then says "what do you want me to do? Fire him on the spot?" And I asked "why are you making the problem with grubhub and the problem with Dave my problem? We are trying to support your business and you're making it like it's OUR PROBLEM." Makes no damn sense. Stephan says "look we are just talking in circles here I don't know what you want me to do".... gee, I dunno, maybe apologize for his staff being so rude and hanging up on a customer and MAKE A FRESH ORDER? Keep your word, since you asked us to call grubhub to have them call you and confirm all this only to again be told you won't make fresh food? We wasted a good 20 minutes with grubhub to make sure it was fair to twilight EVEN THO IT HAD NOTHING TO DO WITH US AND TO PROTECT TWILIGHT so I just simply told him we won't ever be coming back and neither will our friends ... whatever. Like he cares. We love supporting our local businesses, but not businesses that self proclaim to be dicks, and back it up with horrible service. Even Stephan was stumbling and backtracking and passed it off as a "long day". We all have long days, but that's no excuse to be a dick to regular customers. Lame as hell. Poor excuse for a small business owner. Don't go here. Plenty of other places that are happy to keep the neighborhood alive. This place just suuuckkksss. read more