I am beyond happy with the service! I had wine bottles to…read moreship to clients for holiday gifts... Tom was calm under pressure with a store full of people and managed to help me out. He also was kind enough to help carry heavy stuff from my car. You guys are the best! I'll definitely be back!

This store was open during the severe storm this past week that closed down the FedEx center just…read moreup the street on Bridgeway which closed. The owner was able to fashion a mailing label even without FedEx supplies and the documents got through very quickly. Glad to support a local business and will keep doing so over the box stores.

Ricky and his crew are terrific. They are knowledgeable, efficient, extremely helpful and always…read morepleasant. I would give them 10 stars if I could.

For 13 years, I've frequented this UPS store, purely for convenience. I've had a higher tolerance…read morethan most for their constant revolving door of unprofessional employees and filthy facility. I remember walking in one day (last year) and there was dog vomit on the carpet. The employee at the time stated that the owner treated them terribly and that this was not their job (so they refused to clean it). To give you perspective on how my past experiences here have shaped my expectations, this didn't faze me at all. I tiptoed through the maze of dog vomit that had been tracked throughout the store and moved as quickly as possible through that transaction. I've managed to gracefully work with the employees I'm recognizing in the negative reviews (they're certainly accurate). Today, I had the pleasure of meeting the owner himself, who was incredibly rude and passive-aggressive. When I calmly stood up for myself, he responded with complete overkill and refused me service. He was entirely immune to de-escalation and certainly on a power trip. While his new employee was giving me directions to the closest alternative shipping location (like a normal, kind human being), the owner interrupted him and snapped, "You can't ask him questions. He's MY employee." Sausalito is a small, tight-knit community. I can't wrap my head around treating people like this. As I was leaving, another customer approached me outside to check if I was okay, apologized for how I was treated, and stated that they would be contacting UPS. Go to the Mill Valley location on Flamingo instead. It's clean, and the gentleman who runs it is lovely.

For 13 years, I frequented the purgatory that is the UPS store in Sausalito (3001 Bridgeway) -…read morestrictly out of convenience. On the outside are parking spots that fit roughly 85% of your vehicle (as is customary in hell). On the inside is a revolving door of unprofessional employees and a store that looks like it gets cleaned every solar eclipse. I remember walking in one day and there was dog vomit on the carpet and I thought "Well, this is certainly on brand." I was unfazed as I tiptoed through the vomit that had been tracked throughout the store. I held my breath as the employee gave me an entire breakdown of how terribly the owner treated them (in general), how he refused to address the biohazard, and how it wasn't their job to do so. Today, I had the pleasure of meeting the owner myself, who was so incredibly unprofessional and rude to me that another customer actually stopped me outside to apologize for his behavior. It made me miss the dog vomit and masterclass in patience. I'm actually grateful for today's unpleasant interaction because it led me to this particular UPS franchise (very close by, in Mill Valley). There is ample parking (that fits a whole car). When I walked in, I was in shock by how absolutely clean it was. I literally stood in the front door in awe for an awkwardly long period of time. The gentleman at the front desk (manager and brother to the owner) was so pleasant and personable. It was like being upgraded from coach (more like the baggage compartment) to first class. We're getting transported with the chickens over here in Sausalito on a stakebed truck full of hay, and you Mill Valley folks are doing high tea with the Queen. This whole time!? How did I miss this place?

Clinton/ maybe Quentin / was excellent. I had a time consuming job and he executed the entire…read moreprocess with ease, while helping others with their needs. Amazing public relations and skill at managing many different services. Very impressed. Susan G

Canada's passport photo requirements differ from the United States' requirements. Finding a…read moreknowledgeable photography center was surprisingly difficult. We traveled to Mill Valley to the UPS store in the Blithdale shopping center. That particular UPS store uses a new stand alone computer which allows the store to select a particular country among many countries and tailors your photo to that country's specific requirements. The store's photographer, who was terrific, uses a hand held 50 mm camera and quickly snaps a photo of you against the appropriate white background. The photo is accepted and printed if it exactly meets the country's requirements. You then can bundle your required passport application with your new passport photo and ship it via UPS to your chosen country. If your chosen country happens to be Canada, we were warned to follow Canada's requirements exactly.

Happy Returns experience - do not take your Happy Returns to this store. The person that took my…read morereturn was rude. I stayed quiet. I asked for a receipt of the drop off, which annoyed him, but he gave me one nonetheless. Today, I arrived home to find the return sitting on my front porch. I called the store and they explained a mistake had been made and the item was put in the UPS bin and sent back to me. They told me I needed to get a new return code from Happy Returns and bring it back. They were unapologetic and rude (again). I used to go to this store for other needs, but this experience has put me off from ever returning. Edited following owner's comment: Thanks for responding. I stand by my account. The honest mistake cost me 30 minutes of phone calls today between Happy Returns and Athleta. It will also cost me another 20 minutes of my time tomorrow when I take the return back to another store for processing.

The owner of this store should lose his franchise…read more I had the absolute rudest encounter in his store, and certainly will not visit his location again. Unfortunately for UPS, I will direct all my shipping needs to other carriers. That's how bad this man's behavior was. Sad.

To anyone shipping using the UPS Store in the Cove shopping center…read more I don't appreciate being taken advantage of during the holiday shipping rush. I was just at the UPS Store in the Cove and asked to ship a box using the UPS Flat Rate Service for a box under 1,728 cu in. The UPS Simple Flat Rate for that size of a box would have been $22.30. The store manager emphatically stated that UPS does not offer a flat rate service similar to FedEx and USPS.  I was in a hurry, so I did not have time to look it up. I ended up paying $48.xx + $10 insurance. This isn't a big deal, but clearly I was given the wrong information. This is a UPS store and the staff should be familiar with UPS offerings. The store should notify customers that UPS offers a Flat Rate service, allowing them to print the label online and drop off the box at your store. Here is the link that explains the UPS Flat Rate Service: https://www.ups.com/us/en/support/shipping-support/shipping-costs-rates/flat-rate-shipping

Go to greenwood express for all of your packing, shipping, and printing needs!…read more I came with my item , the owner helped me determine the best size box for packing and also ensured that we found a cheap yet efficient method of shipment. The owner was very professional and even stayed a little late to ensure I was able to drop off my package.

I first went to Greenwood Express to rent a mailbox for my business, but they now take care of all…read moremy business needs including packing, shipping, printing, and notary. The service is A+ excellent and the store is spacious and clean. I really connected with the owner after hearing about all the great philanthropic work he is doing for nearby public school children. I can spend my money anywhere, but it's satisfying to receive quality products and service while knowing I'm supporting a business doing positive things for our community.

Never did I ever think I would be writing a five star review for a UPS store however I gotta give…read moreit to these guys. They are always super friendly and helpful regardless of how many Amazon returns I bring in. They must get tired and just inundated with people returning stuff all day long and dropping it off there and Omar specifically is always helpful friendly kind and just nice and that makes a difference when you're running these types of errands and I appreciate that about them so good job team keep up the good work.

We are appreciative of our multiple local UPS Store services, both for shipping and for shipping,…read moreor returning all that stuff we should NOT have bought online in the first place. Shame on us. Oh well. We'll improve. But today we went to UPS Store Corte Madera (Village) and wanted to give kudos to these patient. competent, and persistent people that run the UPS Stores. We currently give this store top marks for doing yet another notarization with great knowledge and ease. It has to be hard and tooth gritting retail service at times, let alone the pressures of competition. While just standing in line I have seen an amazing range of retail personal interactions. We'll be back ! -sic A.S.

Their notary service was quick and efficient :) . Jason was helpful and friendly. Definitely would…read morecome back if I need something else notarized.

Quick and easy notary service for 1 document. I was in and out in 10 minutes. Jason is so fast and…read moreefficient. $15 per signature, $10 minimum for no cc fee. There is a small parking lot with 30 min time limit which is super convenient. Woild definitely recommend this place to anyone needing Jason's notary services!

Awesome customer service!…read more Maritess is such a great help when it comes to printing out many attachments from an email and having it ready for pick up. *Email her what you want printed out, confirm with her via a phone call post sending the email, and set a time for pick up. Super easy! Support your local print and go store!

I went there for a notary service. Owners are very fast and friendly…read more Definitely would recommend uses them.