Horrible. On Tuesday, October 3, 2023, I dropped off a small book to be reprinted. About 20 pages…read more Not much. Was told by Chris the project would be ready by the following afternoon. I stopped by on Thursday - allowing an extra day for the completion. "Not ready," I was told. Then nothing. Called on Tuesday, October 10, 2023. Spoke with Leslie who apologized for the poor workmanship on the job. Pages were skewed and the pages themselves were not cut right. "I promise to call you tomorrow," Leslie said. Wednesday rolls around. Nothing. Today is Thursday, October 12 and I talked with some woman who really didn't care how I felt. Heading out now to pick up my book with nothing done on it. What was to have been a gift and mailed last week is no further along than it was 10 days ago. Picked up my little booklet and might as well as had the plague. Lady slaps my little book on the counter without an apology. I was on my way.

Ram Print Mill Valley is a real print shop. Always takes good care of me. Fast and reliable…read more Excellent quality.

In these days of lack of commitment and just lip service when it comes to customer service, it is…read moresuch a satisfying experience when a representative is polite, attentive, shares your concern, and goes the distance to take care of you. Matt, the owner/manager of this UPS location helped us track down some valuable art prints destined to be hung in a gallery that were meant to be shipped to our home address but were shipped to the UPS store location with no other information than that address. Nearly a month later, and some frayed nerve$$$, Matt tracked them down. It's not just the result that is impressive, it's also the way he reassured us during the process that he would go through all the possibilities and channels to make sure we were united with our parcel. Matt truly takes pride in his work and in his franchise. Hip, hip, HURRAH for Matt and this UPS location!

Canada's passport photo requirements differ from the United States' requirements. Finding a…read moreknowledgeable photography center was surprisingly difficult. We traveled to Mill Valley to the UPS store in the Blithdale shopping center. That particular UPS store uses a new stand alone computer which allows the store to select a particular country among many countries and tailors your photo to that country's specific requirements. The store's photographer, who was terrific, uses a hand held 50 mm camera and quickly snaps a photo of you against the appropriate white background. The photo is accepted and printed if it exactly meets the country's requirements. You then can bundle your required passport application with your new passport photo and ship it via UPS to your chosen country. If your chosen country happens to be Canada, we were warned to follow Canada's requirements exactly.

For 13 years, I frequented the purgatory that is the UPS store in Sausalito (3001 Bridgeway) -…read morestrictly out of convenience. On the outside are parking spots that fit roughly 85% of your vehicle (as is customary in hell). On the inside is a revolving door of unprofessional employees and a store that looks like it gets cleaned every solar eclipse. I remember walking in one day and there was dog vomit on the carpet and I thought "Well, this is certainly on brand." I was unfazed as I tiptoed through the vomit that had been tracked throughout the store. I held my breath as the employee gave me an entire breakdown of how terribly the owner treated them (in general), how he refused to address the biohazard, and how it wasn't their job to do so. Today, I had the pleasure of meeting the owner myself, who was so incredibly unprofessional and rude to me that another customer actually stopped me outside to apologize for his behavior. It made me miss the dog vomit and masterclass in patience. I'm actually grateful for today's unpleasant interaction because it led me to this particular UPS franchise (very close by, in Mill Valley). There is ample parking (that fits a whole car). When I walked in, I was in shock by how absolutely clean it was. I literally stood in the front door in awe for an awkwardly long period of time. The gentleman at the front desk (manager and brother to the owner) was so pleasant and personable. It was like being upgraded from coach (more like the baggage compartment) to first class. We're getting transported with the chickens over here in Sausalito on a stakebed truck full of hay, and you Mill Valley folks are doing high tea with the Queen. This whole time!? How did I miss this place?

Since the change in ownership this store no longer provides advertised mailbox service of package…read moredelivery notification. As a lawyer who receives express and hand deliveries this is why I contract for mailbox service. The store manager refuses to provide this service, claims its not part of the contract (read your own website) and is sarcastic and rude. If delivery notification is important, or respectful customer service, take your business elsewhere.

Oh, come on how can you not give these people less than five stars? Is there a way I can draw in…read moresix :-) quality of service is amazing. Very hands-on very creative and helping you visualize your project and execute! Service is fast efficient and priced extremely well very happy with these guys.

Fast and quality printing services with a very knowledgeable staff that can do custom designsread more

I needed hard copies of a manual for work and decided it would be easiest to just pick up at FedEx…read more It was easy to put the order in and pay online, the quality of the printing was excellent though it was more expensive than the neighborhood print shop (but closer and better quality paper!) The order was supposed to be done by noon and if it was I didn't get a notification until 3pm that it was ready. Had I needed it urgently I would have called to check before heading over. I came by, there was no line to wait, they found my order quickly and opened the box to confirm it looked ok by me. I was in and out quickly and I appreciate the fast service.

I called this office before I left San Francisco. I wanted to have training materials laminiated…read morefor the employees. I called and they had the self serve or having an employee do it for me. I did both and found that it was pretty easy with the machine. The person I spoke to was very friendly and professional and very helpful when I came into the shipping center. The price point was fair - for over 20 plus sheets of paper. Like I said, you could have the service done for you or you can do it yourself. If I have more items to laminate I would do it by myself!

Who closes a UPS store on Sundays when people who work Mon-Fri are trying to get their errands…read moredone?!

We are appreciative of our multiple local UPS Store services, both for shipping and for shipping,…read moreor returning all that stuff we should NOT have bought online in the first place. Shame on us. Oh well. We'll improve. But today we went to UPS Store Corte Madera (Village) and wanted to give kudos to these patient. competent, and persistent people that run the UPS Stores. We currently give this store top marks for doing yet another notarization with great knowledge and ease. It has to be hard and tooth gritting retail service at times, let alone the pressures of competition. While just standing in line I have seen an amazing range of retail personal interactions. We'll be back ! -sic A.S.

Don't fall for online printing -- Go Local !! I've used…read moreFourth Street Press for years, personal, business and for my HOA full color newsletter and they always deliver; on time and as promised. Trish and John are the owners and delightful professionals

10/10 experience! Trish and John at Fourth Street Press are amazing - extremely supportive, very…read morepatient, and helpful with giving us advice on what sizing looked great and matching our tight deadline for printing a brochure. They made sure that even if our dimensions weren't going to be perfect, it would still look aesthetically pleasing. The final brochure turned out beautifully - the colors were vibrant and the quality was excellent. Great vibe, very kind, and local as local as it gets, which shows in the careful attention to detail. Would definitely be coming here for all my workplace printing needs. Thank you, Trish and John! Great conversation and expertise all around.

This review is massively overdue. I'm a former frequent flyer here, and I have to say TIF is my…read moreall-time favorite one-stop shop for anything photographic in the Bay Area. I started coming here six years ago to augment the lab time and instruction I was getting in school. Their darkroom was my happy place for a long time and was fairly priced. What impressed me the most about their gorgeous space was that they encouraged clients to get their work off their screens and onto the walls. Literally, any time I had a question about anything related to photography or printing, Stuart, Ed, Constance, Chrysta, or Nathan would make the time for me and help me out or give me feedback. I enjoyed printing there and always left feeling inspired because they were so kind, knowledgeable, and professional. If you'd like to learn about photography, I highly recommend checking out their services, classes, and workshops. I wish I could give them more than five stars!

A a small business owner I have never left another business a bad review, but this experience was…read moreunacceptable. My artwork was mishandled and the finished product I had hired them for was poorly executed and unusable. I had to take it to a qualified business afterwards who confirmed they did not do a good job. When I raised the issue, the owner and staff were dismissive, refused a refund, and ignored multiple emails and calls. Their unprofessional behavior was bizarre and astonishing. They clearly aren't equipped to handle valuable artwork. Save yourself the headache and take your projects elsewhere.