In these days of lack of commitment and just lip service when it comes to customer service, it is such a satisfying experience when a representative is polite, attentive, shares your concern, and goes the distance to take care of you. Matt, the owner/manager of this UPS location helped us track down some valuable art prints destined to be hung in a gallery that were meant to be shipped to our home address but were shipped to the UPS store location with no other information than that address. Nearly a month later, and some frayed nerve$$$, Matt tracked them down. It's not just the result that is impressive, it's also the way he reassured us during the process that he would go through all the possibilities and channels to make sure we were united with our parcel. Matt truly takes pride in his work and in his franchise. Hip, hip, HURRAH for Matt and this UPS location! read more

Canada's passport photo requirements differ from the United States' requirements. Finding a knowledgeable photography center was surprisingly difficult. We traveled to Mill Valley to the UPS store in the Blithdale shopping center. That particular UPS store uses a new stand alone computer which allows the store to select a particular country among many countries and tailors your photo to that country's specific requirements. The store's photographer, who was terrific, uses a hand held 50 mm camera and quickly snaps a photo of you against the appropriate white background. The photo is accepted and printed if it exactly meets the country's requirements. You then can bundle your required passport application with your new passport photo and ship it via UPS to your chosen country. If your chosen country happens to be Canada, we were warned to follow Canada's requirements exactly. read more

Happy Returns experience - do not take your Happy Returns to this store. The person that took my return was rude. I stayed quiet. I asked for a receipt of the drop off, which annoyed him, but he gave me one nonetheless. Today, I arrived home to find the return sitting on my front porch. I called the store and they explained a mistake had been made and the item was put in the UPS bin and sent back to me. They told me I needed to get a new return code from Happy Returns and bring it back. They were unapologetic and rude (again). I used to go to this store for other needs, but this experience has put me off from ever returning. Edited following owner's comment: Thanks for responding. I stand by my account. The honest mistake cost me 30 minutes of phone calls today between Happy Returns and Athleta. It will also cost me another 20 minutes of my time tomorrow when I take the return back to another store for processing. read more

Grey is phenomenal- arguably the most helpful, kind UPS worker I've ever come across. She truly takes the time to help you find the more efficient solution and does so with a great attitude and humor, while also moving the line along quickly. 12/10 UPS experience. read more

Because I'm an artist, I do a fair amount of shipping through this store. I have found the service here to be crisp and efficient by the two brothers who now own the store and their various employees. I don't know the exact date but probably around early 2021 these guys bought the business from the previous owner who was the WORST management on the PLANET. Thus, the 3.2-star rating here is undeserved, so please disregard old one-star reviews, which were for the previous management. (Unfortunately, after a change of ownership it is not easy to get Yelp to revise their star rating.) read more

Customer service was negligent at 8:55 am on Saturday, December 2nd. AVOID THIS STORE. Employee 150824 didn't want to answer questions, and when I left made all sorts of insulting noises. She was also not-nice to the woman on the phone. Granted everyone can have a tough day, but asking questions isn't a crime when you've never done anything before. read more

I needed notary service. They were helpful. Call ahead for the notary hours. Open 7days a week.

Wayne, Clinton and David, I want to thank you for each and every time you have provided the very best, courteous service - and always with a warm greeting and smile. Even when Amazon lost my packages, you walked me through how to address the problem..and, it worked with a full refund received within a couple of days. Again, you are the best. I wouldn't use another store! Warmest regards, Suzette Hedley, Attorney, CPA, LLM Director of Real Estate Private Family Office San Francisco, CA read more

My last review of this UPS store was written in 2016. This review is even better than the last one I posted. David and Clinton are both friendly and professional! They're consistent with their excellent service. read more

Am I really leaving a Yelp review for a UPS store? Yes I am because the people there are just that good! I've been going for about 2 years (since ownership change) and they are all just so friendly and helpful. David, Wayne, Christian, and Clinton always make it a really easy enjoyable experience and that's something I never thought I would say about a UPS store - HIGHLY HIGHLY recommend! read more

Thank you Clinton and Wayne for always being so helpful with my package drop off. You guys are so nice and friendly. Thank you.!

Service is great. James is really friendly and the most helpful person there. Has a local business feel.

Clinton, David, & Wayne are my homies. I go into the UPS store and I feel like I'm stepping into an episode of "Cheers". They always take good care of me. Got package to drop off right now and I'm stoked to go see my buddies. read more

Love the new management! Super friendly and always willing to go the extra mile to help their customers!

Having spent way too much time in this store over the past 3 weeks, but have really appreciated the helpful, friendly and fast service on everything from Shipping to Live Serve to Notary Services. Thank you Clinton! read more

Today I went to have some documents notarized and sent via overnight air. Clinton and David were very helpful. Friendly, engaging and informative. Clinton was the notary, and the documents were from Wisconsin, so he had to make some adjustments and he knew exactly what changes he needed to make. I would definitely come back to this location for any of my shipping or notary needs. They are close, convenient and the staff is wonderful. read more

Grey was super friendly and helpful and got my passport photos, documents and shipping done in the blink of an eye with a smile. hang onto that one! read more

The new-ish ownership at this location is wonderful. I have had upwards of 30 interactions over the last year and at each one I have been met with a friendly and helpful attitude. Recently, I was in a bind and called with a special request to hold a package for a few days, and the owner could not have been more kind and helpful. Highly recommend! read more

Huge thanks to Clinton and David for going above and beyond to help me quickly pack up and ship something! Such friendly service!

I needed to ship/return something I bought on Amazon, and I had the shipping label in an email. Similar to the FedEx/Kinko's in Sausalito, I figured I could just forward my email to their business email address and they would print it out for me. But no - they devised a plan to make the process miserable and to make much more money doing it their way. So instead, they require you to pay to use their computer/internet and print it out yourself. I figured it's not a big deal since it would take me about 45 seconds to log into my email and print it out, but NO - they conveniently require you pay for a minimum of 10 minutes usage. When I asked why I couldn't just email the shipping label to them to print out, they said it would take too long for them to receive. Yes - an email. Utter stupidity. Then when I log on to their computer, it's already logged into someone else's gmail account. Super secure! I ended up paying $5 to have a shipping label printed out, but the whole customer experience dealing with them and their designed process is what inspires this review. Talk about nickel-and-diming your customers. Will never go to this location again. read more

We had a number of papers to sign, notarize and scan. Thought we would have to wait until Monday. But the only person on duty, Gray, was a great help and got us through the process quickly and efficiently. Also very pleasantly. Thanks Gray!!! We really appreciate your help. read more

This store has great costumer service, and the staff is so friendly! Andrés, and Alex we're both so welcoming, and willing to help. I will continue to come here when I need to return any items, or send out packages. :) read more

I often need to return online purchases or send goods to family members in other parts of the country. Clinton and David and Wayne are terrific -- helpful, friendly, and fast. They make a tedious task significantly more pleasant! The team have a great community vibe for the store. It's always a pleasure to do business with them! read more

Ignore all the one star reviews and give this place a chance. It has changed management within the last month or so and the service there has done a 180 degree change. I have found the people working there friendly and efficient. I will be going there more often now. read more

This UPS is under new ownership now. I highly recommend them if you're looking for a new place to have a PO Box or need anything mailed. You will find excellent customer service and incredibly friendly staff! read more

these guys are awesome and so helpful and efficient! They're especially sweet to my little girl! Wayne and the crew (can't believe i'm blanking on the name of the other two guys that rock) are always ready to make it all east at ups! read more

I showed up after they closed, I was in a terrible panic and the employee open back up for me. I am incredibly grateful to him and a life long customer now. Thank you read more

The UPS Store - Excellent service! - Printing Services Near Me - Mill Valley, California

approximately a month ago, I was having trouble obtaining standard supplies from ups stores in the bay area, corporate directed me to this store here, there were two guys there , David and Clinton, and although didn't have to, went above and beyond assisting me with obtaining the materials I needed, I.e. boxes, and label sleeves that nobody on the other side of the bay would go out there way to provide. I drove all the way from alameda to mill valley and these guys had the materials waiting for me. very friendly and very helpful, enough to impress me to write this review. thank you very much for your assistance fellas , big thumbs up and appreciation. Bobby read more

Horrible experience at this UPS!! I arrived at 3:53 with an Amazon return and was told I couldn't return it because it wasn't in a bag, and they wouldn't sell me a bag because they have already closed the registers. Two other customers were in line behind me (we all arrived before 4), but were told they had to leave the store because they were closed. Definitely spare yourself and go to a different UPS location. read more

I believe in giving second chances, and so far this place had delivered much better costumer service. I was trying to remove my 1st negative review but yelp is acting up, read more

Under new management according to the sign. Staff was friendly, they were open when they said they would be, and I was able to drop off my packages. What more can I ask for? read more

Something strange occurred and this rating is to reflect this one situation. I went to UPS to mail a gift to a family member in pre-packaged box. I was essentially only looking to purchase a label. Today, that family member received a box of coupons and adds from me. This is NOT what I mailed to them. When I tracked the package, UPS online showed it was delivered. I called the store to find out if there had been a mistake. I witnessed the man place the label on my item while in the store so I was confused. The man stated his system showed what I mailed was delivered. I feel that something suspicious might be happening considering no one is likely to mail coupons and adds in a box to anyone. Unfortunately there is no way to prove anything either way. Beware is all. read more

This location is under new management, and they are the best! Special shout-out to David and Clinton who went above and beyond to intercept a package I had sent to someone who tried to scam me. They were so helpful and generous with their time and efforts. Friendly, efficient, professional and highly recommend! read more

The new owner is very helpful and friendly and customer service oriented. The employees are more efficient, the place is also much tidier, it's just all-around better. read more

I keep trying to support but end up leaving the slow lines & going over hill to Corte Madera UPS which is such a more stress free experience & never a problem - when I do use Mill Valley UPS I encounter problems with my packages not leaving their site - I don't know why but always seem to have an issue - read more

Totally rude and completely unhelpful. I've never had a good experience in this store. Steer clear!

I have been a long time, over ten years, and customer and have always been treated very well by the management. We both ship and receive shipments. The personal service is authentic and outstanding. The small size of the store when packages come in is my only complaint. Otherwise really good, personal place to do your business. read more

I had 8 large packages shipped to me in NJ from this store. I spoke to Angel on Monday who was king enough to talk to me about the order and how he packed it. The boxes consisted of very expensive musical gear; guitars amps speaker cabinets etc. Angel told me he spent 4 hours packing everything up so that there would be no issues as far as damage. The packages have all arrived to me on the East Coast, and as Angel promised....they were packed really well. A job well done!!! read more

The worst UPS store i ever used. We have been charged twice for notary services just because theres was a need for 2 stamps for 2 pieces of paper. A pure rip off and we had to go with it because of time constraints. If you have time use another store! Unprofessional and rude. read more

This is definitely my go-to store for all my printing and mailing needs. People there are always friendly and willing to help. Also, there's hardly any wait time, and I can usually find parking right in front of the store. Everything about it is perfect! read more