I booked a notary appointment online through their website. When i arrived, the person at the counter told me the notary was on lunch and rudely stated that the store does not honor the appointments. What??? When i called later in the day, same employee told me that the notary would be leaving in 20 minutes. I asked if they would be able to help since an appointment was 30 minutes. He stated again that the employee would be leaving in 20 minutes giving the impression that the services would not be completed. I am shocked this store is still in business. read more

By far the best UPS store around. I do all my business and personal shipping here. They are fast, accurate and super friendly. They go the extra mile to help people especially the elderly..I have personally seen there interaction with some of the older folds. The staff and manager are great and I won't go anywhere else. Plus they like my lab Hank. read more

Employees are quick and courteous. I am not a tech person and they are always willing to accommodate my printing requests. This is the only UPS store I use due to the above reasons read more

This place is the worst. I've lived here 10 years and the shop has been open maybe 80% of the time during it's posted open hours. Totally unreliable and unprofessional constant inconvenience of loading up a car with packages only to turn around and have to do it again because they've randomly decided to close once again today. read more

This store is apparently run by some pleasant, albeit clueless, Marin kids. Two days in a row now although I was there a hour before closing they told me "notary just left 10 minutes ago ...you can come back tomorrow". I sense the notary has got another gig. Yesterday they said the notary would be there today till 3 (closing). I got there at 2 and found another couple in front of me in the same predicament. Otherwise, when it comes to sending a package they seem to be on top of it. Wasting people's time is not supposed to be one of the many services they offer. read more

I have lived in Greenbrae for over 10 years. This UPS has consistently lost or failed to deliver in a timely manner packages. The service as of late has really sucked too. The management is hardly responsive to any feedback. Choose a different UPS if you can. read more

Went in to send an overnight envelope package locally here to a South Bay address, gave the address requested overnight. The guy punched in the information into the computer I paid for it signed it and placed the letter in the overnight letter packaged and sealed it and handed it back to the clerk. Got the receipt and left the store. The next day I got a text from the recipient as to not receiving the letter yet. I grabbed the receipt looked up the tracking number and the package hadn't even been scanned into the system! It also said "Commercial Ground" as for the service. I paid $12 and change and I know "assumed" it was all good! I called the store spoke to someone there about the package and he told me that USPS missed scanning it into the system. I asked further questions and he told me that they missed the pickup the day before and it had just gone out that next morning! Seriously???? BUYERS moral of the story: Make sure the service you requested is the service that you are getting and paid for!! Would not recommend this place for anything that requires attention to detail and accuracy! #fail UPS GREENBRAE!! read more

Avoid this store. My package was packed by the store manager and went "missing." About 3 weeks later a check was sent by UPS proper for a fraction of the cost of the "missing" item. The UPS Store customer service was worthless and refused to take any complaint because they said the package was not lost by the store. They were as worthless as the store itself. I was told that the package was not stolen and that I didn't understand their procedures, however my package is "missing." Avoid this location! read more

Once again, exceptional service. The guys are so helpful if there is any problem. They know precisely what they are doing and always smile when you walk in. Clean, efficient, fast, and helpful. Best UPS store in Marin County. read more

We paid $300 for a guaranteed overnight delivery, which contained very important prescription medications for my mom, and these were never delivered. The tracking number says it will now be delivered in FOUR days. This is completely unacceptable. No one from customer service has gotten back to us. Frankly, this is the second time in the past 6 months this store has messed up our packages. Over the holidays, they sent our Christmas gifts to the wrong addresses. Don't charge us $300 if you can't actually guarantee this delivery. read more

After reading these other reviews, I have to say I've always had such a good experience with this location. I specifically go to this store instead of the one closer to my house due to the efficiency service from employees. There is a lot of teenagers and younger employees but everyone is always very helpful and pleasant when helping with my notaries. read more

We have a business mail box at the Bon Air UPS store and have had very few issues over the years. However in December, we have had several letters that contain checks go missing. We contacted the post office but they claim to have delivered all mail. There are at least 5 checks missing that were sent around December 1 and now again mid December, another 2. Service has always been reliable previously. Can you please let us know what you can do to assist with this? Our clients are getting very concerned someone is stealing mail. We asked for assistance in the store but were offered very little help beyond looking around in several spots inside for any unsorted mail. Thank you. read more

I called ahead to confirm they had notary services as well as how late the notary service would be available. I arrived well before they were due to close, waited in line and upon arriving at the counter the chap stated they were way too busy and couldn't do a notary service now (there was ONE person behind me in line). I politely explained that I had called ahead and confirmed timing, he said nope too busy - can't do it. He suggested I try another UPS which I did. Upon arriving at the next UPS in Corte Madera, I explained what happened and they laughed saying that my experience was pretty common with that store. Save your self some time and aggravation by going to the Corte Madera UPS rather than using the lax / lazy / incompetent guys at Bon Air UPS. read more

Notary, drop offs, packaging and I even sent a fax. I've not had a better experience at any other package store. It can seem busy with a line but it moves fast. read more

We ended up going through our card company and processed a chargeback for the cost of the mailbox. Thank god for Amex. Best of luck to all of you who decide to stay with this place. read more

This review is ONLY in regard to the PASSPORT PHOTO SERVICE at this particular UPS Store; all other services I've received here have been fantastic, but if you're considering a passport photo, make sure that the person who snaps your photo is knowledgeable about the U.S. Department of State's strict guidelines on the quality of the photo you submit. I received an email from passport agency stating that my application was rejected for the following reasons: "The photograph you submitted cannot be used because your facial image is not clear. Passport services requires high resolution photographs". The letter also stated that "the photograph you submitted cannot be used because the background of the image is not plain white or off-white". Needless to say, this is going to delay my application process because now I need to submit a new photo. read more

Store manager Sarah Bender-Resnik was very helpful. I was moving from the Bay Area to Seattle and needed to ship a large number of boxes including fragile art pieces. Everything was wrapped with care and arrived in one piece. read more

My wife and I have had a mailbox at this UPS store for 8 months now, and I cannot say enough good things about the entire crew there. Alert, knowledgeable, helpful, and always super friendly. We've shipped packages; used their notary; made copies; and of course, we've picked up a ton of packages. Never an issue. Love these folks!! read more

I needed notary services, and was pleasantly surprised to find an option close by. Both staff members were very nice and helpful, and even let me 4 year old press his thumbprint onto some receipt paper so he could get involved like me. I appreciate having them in our community! read more

I've gone to the store twice in the past four days to drop off a package and they have not been open when they say they are - don't know what's up but it's shocking that they can't manage to open on time! read more

Both online and the sign in front of the store say it opens at 8:30. It does not. It's almost ten minutes after opening and there is nobody here. read more

I have been coming to this store for years and I'm not sure what happened, but it's gone progressively down hill this year, constantly getting worse and worse. It's the closest to my house but I'm going to have to find a different, consistent, professional store. I'm starting to notice which employees won't open on time. Why have business hours when you consecutively don't open on time ? I'm also starting to notice a couple of the employees smelling like alcohol if I don't come in when they open. Very sad to see. Hoping another store is doing a better. read more

This UPS location charged me a $5 fee to pick up my package here. While $5 is a small amount I feel manipulated because there was no mention of this fee when I chose to ship there. It was a few days faster to pick up at UPS vs sending the package to my house but the price was the same ($0). In the end I couldn't even get my package earlier than it would have arrived at my house because the store was randomly closed for a family emergency. And as a side note, aren't I saving the UPS truck from having to stop at my house by picking up at the store? With so many UPS locations to choose from I plan to avoid this one in the future. read more

Super helpful knowledgeable staff. I was in the store for a regular return, and the lady in front of me had a big heavy package. The clerk said (quickly) "oh this is a scam return - - did you buy it from a US company, only to find that you have to return it to China? Easily $400 for this box. Complain to your credit card co and see what they can do" - Interesting info, and the UPS store gets 3-4 of these scam returns a week. Every time I am in here, the staff is helpful and knows what they are doing. read more

V ery kind young woman helped me at this location today! My Grandson told. Me they would help with printing an amazon return and they went above and beyond!. They were so much more pleasant Than the San Rafael. lo cation and boy, were they busy. Zippy service and very kind..I will be coming back! Thank you! -Geri read more

Once again, things were complex. Alex totally took care of it in a speedy manner with a delightful personality. He is fast, very careful and will help you if there is anything that you don't understand. Great store. read more

Hands down the best, most efficient experience I've had when shipping anything. Matt, at this location, was extremely knowledgeable, friendly and efficient. When given a choice, I will drive to this location specifically for his customer service! read more

I was in the store on December 30th and the gentleman (saying gentleman is putting it kindly) with the long hair was very rude, which is obviously NOT how you want to be treated. Turns out, my prepaid package never got to the company it was supposed to get to and it's been 14 days; this was a costly loss for me, unfortunately. Out of the 3 guys that were working there that day, only one stood out as friendly and I couldn't wait to leave the store. DO NOT go to this place if you want to guarantee your package, or mail, will be delivered. And who wants to be treated poorly by these employees? Go to any of the post offices nearby and do your business there. You'll be glad you did. read more

A terrible place to send your packages from, especially if you need them packed. the prices here are 25% more to pack and ship than a normal UPS location! I didn't believe that at first, but I just got quoted $175 to send a 27@ monitor UPS Ground! Are you kidding me? To make matters worse, I had been in the day before for an estimate. They said it would be $150 to ship the monitor. So I check with the person who purchased it on ebay and they are fine with the price. I come here the next day, and now I'm quoted $175 for the same address! Take your business somewhere - ANYWHERE - else and save your money. This place is dead to me, even though I live right up the street from them. If you don't care about wasting money on shipping, go here. read more

Staff is incredibly friendly and helpful and goes the extra mile. Great at Amazon returns and also have a post office for normal mail

Thank you Dibu for your help. I love the fact that he did not just let me use computer and walk away. He was so kind Everyone is super friendly with the customers and just a minute I walked in I felt welcome and got the help I needed with printing my stuff. Thanks I will definitely recommend to friends family. Thanks for the great service. read more

I hate having to ship stuff but if I do need something wrapped up, these folks have always been super friendly. I notoriously walk in with my arms piled of crap and ask them to do a custom package for me, they just say ok no questions asked. I partake in reddit gift exchanges a lot and have no idea if I'm shipping to a resident or business, they don't give me attitude when I can't give them more information. Also they have a few copy machines and fax ability so I know where to go in the off chance I need those functions. They also sell wine shippers which is great since I always am in need of those. read more

I had a horrible experience this morning. The person working opened late, was very unfriendly. I asked him why he was not being friendly he got upset and refused service to me. What a terrible way to start a morning. He also used profanity. I was shocked. I have never ever written a bad review. read more

BEWARE OF THIS LOCATION-ETHICS ISSUE. I've used this store for shipments in the past, and I always feel like they are trying to scam me with pricing. I confirmed this recently when I reviewed UPS pricing online after shipping through them in store during a rushed visit with a full store during this COVID situation whereby a pricing negotiation would have felt disrespectful to others waiting for service in the store. During this visit today, I went to the store with a medium-sized box (288 cubic inches including the box that held the contents); the box weighed 2 lbs, and they charged me $50 for GROUND SHIPPING ONLY to Chicago. I confirmed on UPS' website that pricing for this is $21. I called back, and the manager had all sorts of excuses that had no reasonable or logical explanation other than the fact that they are "a franchise store" with their own pricing, and "(he) did (his) job right". To be sure, there is over a 100% (!) mark-up for shipping based on that position from the store manager when compared to UPS pricing on their website. . . .yikes. I will find another franchise store for future shipping. read more

Very pleased with the service I have received in this location. I've used them for notary services & overnight shipping on several occasions. The wait has been brief & the people working here are friendly & informative. read more

Advertise a notary, what they don't say are the short hours the notary is there. Arrived at 9:00 am to be told he doesn't get in until 10:00 come back later. Came back at 3:15 I was told he was leaving immediately, would not wait 15 minutes in order for me to bring back a valid drivers license. (I had forgotten, live very close to store) Bottom line; there probably should be more more then one licensed notary for the entire time the store is open 9 am - 5 pm on Saturday read more

Technically has notary service but he's pretty much never there. Afternoon Monday, morning Tuesday, nope and nope. I suspect they are having staffing issues. Other customers in store mentioned the same thing. Truly not worth the hassle of coming back three times, although if you're at the mall with your document already maybe try. read more

Well, I needed help today at this store. Once again, the guy absolutely went out of his way to help me. There were 3 sets of customers in the store, all 3 were saying what a delight this business is, and thanking the employee. read more

I went online to use their printing services; called up and spoke to their 'manager' (he sounded like a 17 year old high school student) and asked about my order. He didn't even know they had this service online! He was unable to print as the only do pdf - but I wouldn't be able to do it online as he had never heard of the service they offer! Hey buddy - it's here! http://www.theupsstorelocal.com/2032/documents.htm read more

Also want to add that the notary service is excellent! So happy to finally find a local notary service. Eli was great. Professional, thorough and courteous. Felt confident dealing with him on important papers that needed to be notarized. Thanks for the great service! read more