Someone hit my parked car and I went to Autocraft to get a quote. The manager was super helpful and…read moreprovided cost effective options since I was paying out of pocket. The staff was super helpful and the technicians did a stellar job. I would recommend this shop!!! Thank you

This is a lengthy review, so buckle up (ha...ha)…read more I initially sought out Autocraft because I needed to get some rear-end damage repaired on my Tesla (i.e. trunk replacement). They were booked out pretty far, but long story short, they ended up being able to move up my appointment (drop off) date a bit earlier than initially anticipated, which was great. The downside of this was that I was spending some time in San Angelo, TX (which was a couple hours' drive from this location, so that was kind of a pain. However, I got scheduled, and dropped the car off with Autocraft, and they hooked me up with a shuttle over to the Enterprise to pick up my rental. Cool. Everything is going smoothly so far. A note about the drop-off: Christian was the one doing the intake for the car, and he marked all the areas that they intended to remove/replace with a black grease pencil (which I have photos of, and will be attached to this review). Moving on... Over the next few weeks, there were some dealings back and forth between myself, Autocraft, and my insurance company, which was mostly just trying to get everything settled between the estimate, accepting the estimate, and getting the monies where it needed to be. BREAK--- Goodness, it's been 3 years and I completely forgot that I never finished this review... Hopefully I can pick up where I left off, if not, I'll sum it up. The general overview is: Autocraft overcharged my insurance (not my business, I guess), then did generally kind of sloppy work (which took forever), then tried to trick me with incorrect tint (first of all, they actually didn't even re-tint my small back windows after replacing them, and didn't tell me even though they knew I would have to make a two hour drive down there - trying to pull a fast one, so I had to fuss about that and make them get those windows re-tinted, which resulted in further delays and a total waste of time by me even having to make the drive there and back for nothing. Then, then ended up charging my insurance the $1k deductible AND ALSO taking payment from me, so in essence, collecting an EXTRA $1k, until I happened to catch on and had to fuss about that issue to be corrected as well. Then they played around and acted like they didn't have a way to return the funds (after taking their time trying to "figure out" what the discrepancy was), to finally cut me a check. On top of all of this, when I FINALLY went to pick up the car when it was allegedly ACTUALLY ready this time, the tint was still not correct (I had ceramic UV tint, they just got the same tint rating, but the cheap regular tint), there were some chips on my back glass (they acted like they had no idea what this was from - of course blaming it on the fact that they were already there before they started the work), the truck had a bit of misalignment - although it worked fine, it was a little off (and still is to this day). THEN, the finale, to add insult on top of all of the rest of the ~4-6 weeks that this took, when I picked the car up, by the time I got there (remember, two hour drive), it was late in the evening, and they were closing... They managed to poke a hole in my driver's side seat (I know EXACTLY what this was from - Christian specifically, but probably more of their staff, walk around with grease pencils in their back pockets, tip UP), and when I pointed this out, Christian blamed it on my husband (who got in the car for 30 seconds to move it and was wearing SOFT sweatpants with NO pockets on the back or any type of grommet or anything else. So that turned into another argument, and they finally agreed to replace the seat (still issues with this to this day as well), which resulted in... you guessed it... ANOTHER WASTED TRIP. I finally got my car back and just took it and left it alone because I was SO TIRED of dealing with these people and their shenanigans, it was RIDICULOUS! DO. NOT. RECOMMEND!!!!! I cannot express this enough!!!!! DO NOT TAKE YOUR CAR HERE FOR REPAIRS! If I could give ZERO stars, I WOULD!

Super quick, super affordable, super well done job!…read more What's usually a stressful experience Joshua made easy. Will definitely be returning (but hopefully won't need to).

Auto Art is where you'll find a true vehicle body work artist, Joshua Douglas. He is very talented…read morein making dents & scratches disappear while perfectly matching the paint to your vehicle. His repair work on my GMC Sierra pickup was fast (only a few days), and the repairs done make my truck look brand new! His price was very fair & reasonable, saving me a lot off what a dealer or body-repair chain would have charged. Very easy process, I highly recommend Auto Art for your car or truck body repairs!

Totally happy with this business. Perfect results with honest people…read more After three bad paint job experiences, I was very hesitant to try again. I got seven estimates and none felt credible--I was ready to give up. Then I met Javier at Qualitek. I knew right away he was the real deal. His setup and confidence stood out, and I trusted him without needing a written contract. One week later, my truck was finished--absolutely perfect. The quality exceeded my expectations, and the price was exactly what he quoted. No surprises. Honest, skilled, and reliable. Highly recommended.

Cannot thank the guys at Qualitek enough. I am so happy to have my car back, but in a state that I…read moreforgot was even possible. My car looks better than it has in years, no exaggeration. Their team will set a reasonable turnaround, and not hold your car hostage for months while they extend deadlines. They somehow make feeling like having a car you've owned for a decade feel like you just stepped out of the lot of a dealership with new keys.

Wow. My car is now PERFECT!!! Would recommend to anyone in need. Fast and effective! Thank you!!read more

Paul is amazing! After an aggressive parking job and encounter with a concrete pole this morning, I…read morefound myself with two pretty scratched up door handles. Request a quote from Yelp yielded an immediate response. Paul was on site within a few hours and my car is looking good as new same day! I couldn't be happier. Highly recommend dent medics! Amazing service, reasonable prices, fast and convenient!

Paul is a lifesaver…read more Prompt, punctual, reliable, quality work, etc. so glad I found him!!!

I requested a quote on here Sunday afternoon and Paul was able to come repair a 7" scratch the very…read morenext day for a reasonable price. I was a bit nervous at first because my car is pretty new (only 1600 miles) and he didn't have many reviews yet. I also didn't have any experience with a mobile paint repair, and I didn't realize it could be done so quickly. However, Paul answered all of the 20+ questions I had and reassured me about the process by walking me through the steps. The result looks great and I'm really happy I picked Paul. He was very courteous, wore a mask, came on time (early even), and even gave me some tips dealing with other small issues unrelated to the one in question. If something like this happens again, I will definitely be a repeat customer.

Gabriel did an incredible job. He was professional, efficient, and the results are flawless--you…read morecan't even tell there was a dent. If you need mobile PDR in Austin, he's the guy to call. Highly recommend!!

Hired Lord of the Dings for a dent repair on my door. He removed the main dent but left the panel…read morecovered in dimples that weren't there before. When I pointed this out, he admitted the work wasn't complete. I got a quote from another professional shop ($300) to properly fix the damage his repair created. Even he acknowledged it was 'an expensive dent' but refused to take responsibility. When I asked for a refund, he refused and told me 'good luck' and 'you get what you pay for.' Don't waste your money. Substandard work and no accountability.

Do not hesitate to call David! He recently did a beautiful job fixing our Kia which was most…read moreprobably dented and scratched in a parking lot. He is responsible and he does amazing work! He is friendly and reasonably priced and made our Kia look brand new! You won't find a better person to work with! The big plus is that he has a mobile service and does great work! What a win, win!! Highly recommend!! Thanks , David for making the Kia look new again!

Had a large dent in the back of my car, sent over pictures and got a quote within 15 minutes. After…read moredropping my car off in the morning, he finished it by the afternoon! Great service, would recommend.

After getting estimates from a few different body shops, I ended up going with Nova Body Shop and…read moreI'm really glad I did. From the very beginning, they treated me like a person instead of just another insurance claim or dumb girl walking into a car shop. One thing that immediately stood out was that they actually asked me, "How perfect do you want this to look?" That might sound like a small question, but it wasn't. They took the time to explain my options instead of automatically pushing the most expensive repair possible, which I really appreciated. I have a 2015 and so it doesn't need to look fresh off the lot. Their estimate also came in **significantly** lower than another shop I visited, but at no point did it feel like they were cutting corners. The repair quality was excellent, and my Mazda looks fantastic again. What really earned this review, though, was the top notch customer service. When they noticed my Mazda emblem had cracked, they replaced it for me. During the conversation I jokingly mentioned making it pink... and they actually custom did it. It's such a fun little personal touch that makes me smile every time I walk up to my car. Most body shops fix your vehicle and send you on your way. Nova managed to fix my car and make the experience pain free and memorable. Nobody wants to spend $$$ on body work, but if you have to, it's nice knowing you're working with people who are honest, communicate well, and genuinely care about their customers. Hopefully I won't need another body shop anytime soon... but if I do, Nova will absolutely be my first call.

These guys are great. They say what they'll do and they do…read morewhat they say. There pricing is reasonable and you don't take your vehicle in to the shop until they have all the parts needed for the repair. Their paint work is a perfect match. Thank you Nova for the great job.