I normally don't leave negative reviews, but our experience with Blissful Waters Pool Company was…read morebeyond frustrating. The owner, Jason, was extremely disrespectful and dismissive throughout the entire situation. Looking back, I should have trusted the negative reviews I saw before booking with them instead of brushing them off. One of their pool technicians came out on Monday to inspect our filter. According to Jason, the filter was inspected but not cleaned or serviced. He also stated that at the time of inspection, there were no signs of leaking or damage after the technician left. The very next day, we noticed a leak coming from the filter area. When we contacted Jason about it, instead of taking any accountability or even considering that something may have happened during the visit, he immediately claimed the unit was "old and broken" and needed to be completely replaced for $1,700. How does that make any sense? One day the filter supposedly shows no signs of leaking or damage, and immediately after their technician visits, it suddenly becomes "broken" and needs a costly replacement? Jason completely disregarded the obvious concern that something may have happened during or after the inspection. The lack of professionalism, accountability, and respect from the owner alone is enough for me to never use this company again. I would strongly recommend others do their research and proceed with caution before hiring Blissful Waters Pool Company.

I engaged Blissful Waters to provide my weekly service about a month ago. I've owned my Orlando…read morehome for more than 25 years and since Blissful Started to provide service, my pool has never looked better! Jason and James are professional, on-time, and communicative. For the first time in my time in Orlando, I don't have any pool worries! Pricing is quite reasonable for the services provided, but Blissful Waters goes beyond providing the service requested and makes excellent suggestions to improve how my pool is maintained. Living in such a hot climate, I am well familiar with the weekly need to add water to our pool. Even before I had engaged Blissful Waters, Jason suggested that I get a hose bib timer so that his team can take care of adding water each week. I did not know that hose bib timers existed or that they were so affordable. Adding water to my pool is one less thing I need to remember to do, because Blissful Waters takes care of it for me. Each week, I receive via email an excellent summary of the services performed, including a photo of the pool. If I have questions, Jason is just a text away. Quite simply, I am thrilled with the service that Blissful Waters Pool Care provides!

I have been paying this company to service my Orlando home and this is how it looks. I have been…read morecalling for two days for an explanation and they won't even call me or talk to me. Very disappointed but the fact that no one will talk to us.

Owner is incompetent, lazy, vengeful and malicious. Installed a faulty system, did not fix parts…read moreunder warranty and let warranty expire, caused damages, did not properly maintain the pool chemistry or clean the pool surfaces. To top it all off when I finally terminated his contract, he took revenge against me in illegal ways to cause me harm which I am still dealing with. STAY AWAY!

After more than a year of amazing service, I found out that my regular guy left. It has been…read moreterrible ever since. There is a total lack of communication and effort. My pool is now green soup and when I called for a shock, they told me it was my fault and they aren't interested in my business.

I never write reviews but this is one that I had to write to make people aware not to use Doc Dean…read morePools unless you are ok with it never being their problem or fault if there's an issue. We had Doc Dean Pools for years. Issues are never their problem no matter what it is. For weeks we've had a yellowing green pool and was assured that our pool would be looking perfect for our backyard party. This is not safe for anyone to swim in! Again, Not their fault!!! It still was not looking clean at all after two weeks!!! We actually had to move our party to an another venue!!! This was not their problem again, and again. Now 3 weeks with an unsafe green pool Their son said it's not their fault and was rude and condescending. Then It still wasn't their fault! The son James is especially rude and condescending and extremely curt trying hard to argue with me even after I told him 3 times that I do not want to talk to you right now. He actually said to me " NO, This is the perfect time to have this conversation" I said no not right now because I'm upset about how you are talking to me and that my pool is still yellow after 3 weeks. There have been issues over the years where they would never take any responsibility and I just let it go but this time was different because of the way James was in my face. He had his face so close to my sliding doors trying to intimidate me! Snickering at me. I have terminated their service and am writing this review as I've seen now on this review page with YELP that others have had similar issues.

Best in Orlando/Windermere/Central Florida…read more Been using them for 12 years and always honest, on time and available. A+++ local business.

If you're looking for a pool service company to solve your pool needs and problems, DON'T contact…read morePooltek Pool Services, unless you're ok paying up front for an assessment with no solution. The first red flag should have been that they required a $95 payment before even scheduling a tech to come out. And even after making the online payment, I had to reach out to them to confirm receipt and prod them to send out a technician. In short, my pool pump stopped drawing water effectively. I was stumped after checking the PCV joints, O-rings, the impeller, and having backwashed my line. The first tech spent all but 12-15 minutes on site to say he didn't know what was wrong but suspected a clog in the line. He said he didn't have the equipment on hand (the equipment being a $12 bladder kit I picked up at Ace Hardware later that same day -- something any pool tech should carry with them). After I tested the line for a clog with the bladder kit, water appeared to be flowing just fine. After several unanswered phone calls to PoolTek, I requested another tech come out. I told a man named Robert (presumably a manager I can't recall, that I had never had a pool repair company come out to my place and not leave with a fix or a solution. A second tech came out and after about 25-30 minutes, he also concluded there was a clog. So, that's when I contacted Dr. Pool Leak Detection to have them pressure-test the line for a clog/ leak ($300 more dollars out of pocket). While I thought it a bit pricey, the tech who came out was very thorough and gave me the results I expected -- NO leak and NO clog. He also pointed out a steady drip of water from under the pump, which I overlooked beforehand. I decided to purchase a pool pump seal repair kit for about $35 and disassembled the pump. Sure enough, I saw worn and broken seals/gaskets. I replaced them, reassembled the pump, and am happy to report it's working perfectly. I HIGHLY RECOMMEND NOT USING POOLTEK POOL SERVICES - unless you like throwing away money and being gaslit.

Was researching pool services for my in laws and came across this business…read more Sheik came by and assessed our pool situation and made sure he left us well educated on the need to knows of pool care. Reasonably priced within the area.

Normally, I only write positive reviews, but this time I have to speak up. I have used Shiek and…read moreXstream on a couple projects. Most recently he sold us a refurbished replacement heater for our pool/spa. It was a 300,000 BTU unit and good brand. He said the unit had been removed from one of his commercial pools, it was a couple years old and in good working order. He claimed he did a tune up and sold it to us at a great price, fully installed and with a one year warranty. It seemed too good to be true and it was. After two uses the heater started to cutoff at a low temperatures and was useless. of course, we reached out to Shiek immediately but he stopped responding to my texts, I even dropped by his storefront and he refused to see me. The employee at his counter said she would pass the message along that I came by and informed me they were only open on an appointment only basis going forward. The problem with the heater doesn't bother me as much as the stonewalling. I even offered to pay for any parts required to repair the unit in one of my many text messages that he ignored. At this point all I can do is warn anyone thinking of doing business with Xtream - beware.

STAY AWAY FROM ABOVE & BEYOND POOLS in NAPLES! The hurricane flooded our pool, ruined the…read moreequipment. We had used Above and Beyond pools to clean and maintain our pool. After the hurricane we had them do repairs at a cost of $15,104.78 to "completely drain, sanitize and refill the pool", replace the gas heater, motor pump, salt system, screenlogic pool control, and spa switch and paid them in full. The day they were scheduled to do that work (Dec. 12, 2022) we had a medical emergency so we were not able to be here. We were never provided photos of the work done, or the condition of the pool - when it was emptied, or when it was refilled. I asked if sanitizing is the same as acid washing and still have not heard from them. In Feb I fired A&B pools from maintaining my pool because they were not doing a good job - it looked bad, the tech never showed up half of the time, and one time when I did have contact with him he said he couldn't vacuum the pool because his equipment was broken. My husband felt sorry for the guy even though there were problems with A&B; the tech said he was going to be fired, which he was in January. Collier County Utilities contacted me in March because of our extremely high water usage (since December 188k gallons!) Had a plumber check the entire house for leaks, and a landscaper check the yard and sprinklers - both were fine. My builder checked the auto fill - which A&B pool neglected to check and it was badly broken and constantly running - so that was a major part of the water problem. Then had the auto filler replaced by a new pool company who also replaced the leaking filter - something else A&B neglected to take care of. The pool is badly stained and that should have been corrected with the cleaning by A&B pool. Finally, to be sure all leaks were corrected, had a leak detection company check the pool. The part A&B had worked on that I paid for was leaking. In addition, pointed out something inside the pool - white circular spots in several places in the pool, one on the steps. These probably were there when A&B did work on the pool, so they failed to remove them properly, and never mentioned it to us. I've been told now that I may need to acid wash the pool, or even resurface it to remove these and have it look clean again! I have called A&B pools numerous times since March and left messages asking about "sanitizing", and informing them about the leaks and the high water usage. No call back from them. Then, I wrote a letter to A&B on May 26, 2023 to ask what "sanitize" meant, tell them about the leaks, and the high water bills. They have NEVER called me. All they do is send a bill telling me I owe them $1650. I got another bill from them today (with the words OPEN UPON RECEIPT written on the outside of the envelope) - no mention of the leak. Their incompetence has cost me $1560 in wasted water plus I still have a leak I need fixed from their shoddy work so I will have to pay someone else to fix that! I may also need to spend anywhere from $5k to $40k depending what the decision is about the spots they left in the pool. My neighbors had the exact situation with their pool and they do not have the spots in their pool or any problems after from their pool company - different than mine. The A&B so-called cleaning of my pool had such a terrible result that it is costing me way more than it should have! They are a horrible company!

I am sooooo glad I called Aaron to help with my pool. I had him come for a one time service, as I…read morewas having issues with a lot of fine debris in the pool. He and his wife came over to take a look at my setup, gave me a free quote, and spent a good amount of time talking about any questions I had. After he did the work, he let me video him so that I'd have instructions on how to best maintain the pool going forward. Ultimately I want to be the one to take care of my pool, so I appreciated that he was willing to do a one-time service and educate me too. And I'm glad he allowed me to take video, with no issues, so that I could refer back to it at any point. He also said to feel free to call him again if I forget anything or have questions. I can't recommend him enough! If I could, I'd give him more than 5 stars :)

By far the best pool service in Orlando. If you're looking for a trustworthy and honest pool…read moreservice, Joey is your man. Not only does he do a great job with the pool service, his prices are reasonable and he goes above and beyond. Joey came one day to service our pool and I told him to be careful because there was a black snake in our backyard. Joey caught the snake, put it in a 5 gallon bucket and removed it from our yard. We then had to replace our pool pump which he did the same day. He found out that Jandy was offering a newly updated controllers, and on his own, he reached out to them and explained that he had just done an intstall of a Jandy pump 2 weeks before the new controllers came out and they gave it to him. Unreal service! He's got our business for life!

I need a pool cleaner in a week; I called and got a call right back and Joey was able to start…read morewithin a week. Very dependable and gets the job done!

I first used Fratelli for a pool equipment issue. Where other services did not return my calls…read morepromptly, Fratelli Pool Service office staff was professional and the service staff that performed the repair was knowledgeable and efficient. I changed to their weekly pool service and this is the first year in many I have not had an algae bloom or any skin irritation. We have an older chlorine pool and they keep it clean, swept, and in balance. I am home sometimes when they are here and see them checking the chemical levels. They have been honest with providing services, arriving at nearly the same time each week and my pool stays beautiful. I am very pleased and believe I get good value from them.

Best pool cleaning company. Always on time. They don't just rush around. They take their time to…read moremake sure everything is perfect. We love this company. Highly recommend!