Josh was amazing. Quick response, same day service. Could have charged me much much. Saved me…read moremoney, very honest, which is very important

Awesome service! Turns out it was just a power problem, not a broken pump--saved me a ton of time…read moreand cash. Got the pool timer fixed and rewired, and everything's swimmingly again. Highly recommend!

They replaced two pool lights for me. The technician was prompt and professional. They offered the…read morebest price on the lights, best price on labor and provided a three year guarantee. I am very pleased.

Quick and professional work on the leaking pool pump. Very reasonable price. Prompt with the…read moreappointment time. Also checked and ensure that everything els is working properly. Thank you James.

Went into their location off 17/92 asked if I could buy some pool tiles. Sales rep didn't want to…read moreget out of his chair. He directed me outside and said you could probably buy something out there. Wanted to buy some travertine he said he would call me and let me know. Went back the next day because I didn't get a call and he said no we can't sell it to you we may need it in the future. I asked him if he could at least direct me to where they purchased it. He threw his hands up and said I don't know. If that's how they treat someone looking for a small order I can't imagine how they would treat someone who's pool they installed that had issues or may need repairs. Best part is- I'm looking to put in a nice pool for my main home. Not friendly, not helpful, and definitely lazy. They won't be around long.

Very poor customer service and workmanship. Took 2 attempts to put in a liner and it didnt even…read morehold up a year. They dont return phone calls or emails. They dont stand by their work. Do not recommend at all.

I am extremely happy with the work Kore and his team did on my pool and patio. They resurfaced the…read morepool, installed new tiles, and painted the pool deck and patio slab. The results are beautiful--my 20-year-old pool looks brand new. Kore was very attentive and made sure everything was done just the way I wanted. I highly recommend them! Kore is awesome!

Kori and his team are awesome. I got my pool resurfaced, skimmer replaced, lights replaced and deck…read morepainted and everything came out absolutely beautifully. They were also able to install a waterfall in the pool and it's gorgeous. Highly recommend this company for all of your pool needs.

The reply from AP&S is more BS from them. They were even saying the circuit breaker panel on the…read moreside of the house was one they installed. No it wasn't, the home builder installed it. I have pictures and them saying the panel was installed by them. Then they blamed the issue on solar panels being installed after the pool was completed. The panel they installed had a loose hot wire and that caused a SHORT which back-feed power to the main circuit breaker panel on the side of the house and that caught on fire. Look at all the yelp ratings, most are one star for a reason.

Absolutely terrible experience with American Pools & Spas. My salt chlorinator and pool light…read morefailed, both under warranty. I scheduled service in April 2025, and despite multiple confirmations, no one showed up -- not once, but twice. When I followed up, they admitted they forgot to log the repair. Seriously? After weeks of delays and zero accountability, my pool turned completely green and unusable. I've spent over $300 out of pocket trying to keep it under control with chemicals -- all because they couldn't be bothered to do their job. Then, after I left a polite but honest review, their rep told me they would no longer help and that I should call the manufacturer myself, saying they had "other things to do." They blamed their technician, the equipment, and even me -- anyone but themselves. This company clearly doesn't stand behind their work or care about customers once the sale is done. Avoid at all costs.

Always helpful, yes, you can take care of your own pool! We gave up on so many pool service…read morecompanies and decided to do it ourselves. Marc and his team there are helpful!

From the owner: Pinch A Penny Pool Patio and Spa is America's largest franchised pool and spa care company. Our…read morefamily of over 250 stores have kept swimming pools healthy and sparkling since 1975. We offer a wide selection of chemicals and supplies for your pool or spa including the freshest chlorine tablets and shock products, specialty chemicals like algaecides, clarifiers and stain fighters plus a complete line of products for salt water pools. Add a little fun to your backyard with some new toys, floats and swim gear or relax on a comfortable floating lounge! Swim year 'round with a pool heating system or solar cover. With over 45 years in the business and more certified pool experts than anyone else, it's no wonder more pool owners choose us.

The store is much much different now that it's under different management (not sure if same…read moreowner?). When I used to come here I was always greeted by the same team of people and they became familiar and were always friendly, helpful, and honest. Now there's a different gentleman who manages this location and doesn't seem as on top of things. There are some younger employees there that seemingly have an unpleasant attitude (at least most of them) and that's if they speak to you. Have gotten inaccurate pool tests recently. Just doesn't seem like customer service and accuracy is a priority now.

We are having a pool party for my daughter's 16th birthday it's a Alice in Wonderland theme and we…read moreneeded to clean out above ground pool so it's ready for her party which is coming up this Saturday. So with all that said first my wife and my daughter went to the Pinch-A-Penny Pool store to get what we needed to clean the pool which was some chlorine and the employees there were really awesome my daughter was looking @ some thermos cups they asked her which one she really liked and they gave it to her for free because it was her birthday. We brought back the chemicals and used them on the pool and for some reason something wasn't working because the pool wasn't turning the right color. My wife and I went back to the store with a water sample to se what was wrong and why the water wasn't cleaning right, so Parker tested the water told us what was wrong and recommended what we needed to get the pool ready for our daughter's birthday and he also gave us a discount on the chlorine that we bought. I really love when associates go above and beyond with their customer services, it means they are dedicated to their job and they want to give you the best service possible. I would really recommend this Pinch-A- Penny Pool store because they provide great customer service.