Josh was amazing. Quick response, same day service. Could have charged me much much. Saved me…read moremoney, very honest, which is very important

Awesome service! Turns out it was just a power problem, not a broken pump--saved me a ton of time…read moreand cash. Got the pool timer fixed and rewired, and everything's swimmingly again. Highly recommend!

I am extremely happy with the work Kore and his team did on my pool and patio. They resurfaced the…read morepool, installed new tiles, and painted the pool deck and patio slab. The results are beautiful--my 20-year-old pool looks brand new. Kore was very attentive and made sure everything was done just the way I wanted. I highly recommend them! Kore is awesome!

Just over a year after installation, the new pool coating is failing. Multiple pool companies have…read moreinspected it and identified that the surface was not properly prepared prior to application. There are numerous voids where the coating did not adhere to the pool shell. Those sections are now discolored, and calcium flakes are forming where air voids exist behind the coating. Best Florida Pool and Spas acid washed the surface earlier this year. This would have been an opportunity to identify the adhesion problem, but the issue was either not recognized or not communicated to me. Separately, Best Florida Pool and Spas installed a heater a few years ago that remains under warranty. The circuit board has failed. I have requested the purchase invoice needed to file a warranty claim, and they have not provided it. My recommendation to anyone considering this company: put a formal written contract in place before proceeding, so that you have clear documentation and legal recourse if problems arise.

In general, I am usually very happy with the store. However, recently, I experienced a bad…read moresituation with my 3 1/2 year-old Polaris pool cleaner. I spent a lot of money on this pool Cleaner three years back and now I am learning that I potentially bought an older model that is no longer supported. Apparently I purchased this model late in its sales cycle and just before a new model was introduced. I was not told that at the time of purchase. Spending $700 on a pool cleaner and only getting three seasons out of it and not being able to get it fixed just puts a bad taste in my mouth not necessarily for the store but specifically Polaris pool cleaners. I purchased a different brand online just so that I did not give my business to Polaris again. Unfortunately, for pinch a penny as a result, they did not get the business.

Jacob at Pinch a Penny Winter Garden helps us to keep our older Polaris pool cleaner running. He…read moredoesn't ignore us when we show up with a non-working Polaris. He is very knowledgeable and friendly. He can tear the Polaris apart within seconds and know what the issue is. He has been a life saver for us. We cannot THANK him enough for his help. Thank you, Jacob and the staff at Pinch a Penny Winter Garden.

Even though I ended up going with another service, I would give Coltan a 100000 stars out of 5 if I…read morecould. When I was looking for new service, not only was Coltan quick and courteous but he even gave me some tips as to what could be the issue and how to potentially resolve them. He arrived right on time for an estimate appointment, and gave me a more than reasonable quote for my pool. On top of the expected cleaning, they also provide you with report info so you always know exactly what they are using and doing when they come by. And with no contract, if you should ever need to stop service for whatever reason, its not going to be a huge hassle. It was nice to have someone that I could actually ask questions, as my previous provider was virtually non-communicative. The only reason I chose to go with another provider is because since Wave Sun is stationed in Windemere and I live in Lockhart, it would have been more expensive with less service since they don't have a lot of business in this area yet, so they would need to make up the cost in fuel. Totally understandable and I'm hoping that in the future they get enough business in the area they can do weekly service. I will switch to them in a heartbeat if they do. If you are in the Windemere area give them a call ASAP, if I was this impressed and didn't even go with them, I can only imagine how great their service is to actually have. Thanks Coltan and please keep me up to date on your business in the area!

Met with the owner Colton and he showed the gear to test the pool water and gave me a fair price…read morewith no add-on or surprises. I've had a pool in another area of FL and really disliked the add on(s). Colton is easy to work with and had the patience to explain all the moving parts of the plumbing of this new pool. Since having the service for over a month, my pool is sparkling clean and it's nice getting a email with the photo and chemical analyses of the pool weekly. I have recommend Wave Sun Pools to my friends with a pool since.

Great company that actually cares. Appreciated the great communication throughout the building…read moreprocess. Only complaint would be I wish they left the large pile of dirt in my yard a little bit longer because my toddler loved it. Overall pretty smooth and speedy process. Wish more companies cared as much as Kura Design Pools.

i had a very concerning experience with this business. one of their drivers almost caused a serious…read moreaccident by pulling out directly in front of me. it was reckless and could have ended very badly. the license plate started with 30f. when i called to report the incident, the response felt dismissive and insincere. the person on the phone simply said "sorry" and did not ask for details, attempt to identify the driver, or explain how the issue would be addressed. there was no effort to take accountability or follow up. based on this experience alone, i would not recommend this business. if they are unwilling to properly handle a serious safety concern, it makes me question how they would treat paying customers.