I rarely leave reviews first off and this review is based on my first impressions and for a first time inspection of my home for general pest control and termites/rodents. Miss Betty was fast to respond to my inquiries and answered all my questions and concerns promptly, and one can tell she is very professional. When Mr. Guillermo was very professional and called me 45min prior to arrival to conduct the inspection. He answered all of my questions and concerns and I could tell he is highly experienced and an expert at what he does and most importantly a professional with integrity/honesty. read more

The Pest team were great. Arturo and his team were on schedule , and explained everything when the arrived. It was amazing how fast they tented our home and two days later we were back and the pesky insects gone read more

Tenting your home is stressful. Tenting a whole condo complex is even harder. Arturo and his crew made the whole process go so smoothly - from walking the property ahead of time telling us what vegetation to cut back for the tent, to helping us with information on how to save plants, to how to wrap food and how to leave our homes with all doors, etc open to taking everything down with minimal or no damage. This company and employees are amazing! Thank you so much! read more

The PEST Group - Pest Control Near Me - Lemon Grove, California

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The Pest group came to tent my home for termites. I was very impressed with the care and attention they took for my house and belongings.

On Tuesday, May 28-29, I had The PEST Group to tent my home. These men arrived on time and greeted me with respect and kindness. Joseph, who I believe was the lead, explained the purpose of tenting and what I could expect after the tenting had been completed. Joseph and his crew were professionals, taking care to remove items that I had not, and making sure to be respectful of my property. My house was tented as if it were a "gift wrapped" package; it was neat from the top to the bottom. Absolutely superb workmanship: there is definitely a skill to tent a house. Rocks and solar lights had to be removed from areas close to the tent. Afterward, those rocks and solar lights were replaced in a manner that caused me to believe that this crew "cared" about their job and their reputation was on the line. I valued Joseph's insight in explaining how the gases that were going to be pumped into my house would eradicate the termite infestation. This was a hard-working team, especially an elderly gentleman who wasted no time in setting things up and working on the actual tenting. Finally, the cost associated with this tenting met my budget, and I was grateful that this sub-contracted company had been selected to complete the job. Thank you, The PEST Group, for a job well done. read more

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When you see a business that sits on Yelp with five shiny stars, do you ever question it? Well, if we use The PEST Group as the example, you should never question it as they have earned each and every one of those glowing reviews, I'm sure of it. Let's be honest, who wants to hire a pest control company? I'll wait. I'll keep waiting. Yep, the answer is: nobody. I've taken on a new role over the last 8 months and while the title may sound prestigious or even glamorous, "landlord" comes with quite a few struggles and unexpected phone calls. Thankfully the calls are mostly infrequent but when they do come through I want to be the best landlord that I can be, so that means staying on top of the little things. In this case my tenant heard a "noise" and I felt that it was important to investigate. This was a multi-step process - I'll clarify. 1. I searched "pest control" on Yelp 2. I found the businesses that are using the Request A Quote feature (I love it) 3. I vetted the incoming replies by reading reviews, promptness of reply, availability, and ability to communicate clearly and politely. 4. I made my decision. Spoiler alert, The PEST Group won in every category and working with Betty both before and after the service has been nothing short of impressive. The scheduling was simple, the price was great, and Betty has been very flexible with me... I won't elaborate on that one, but she has. As we close out our transaction, which included a visit to investigate/treat along with a follow-up, I can't be any more satisfied than I am with The PEST Group. Having PEST problems, I feel bad for you, son, I got 99 problems but a rat ain't one. read more

I had some concerns regarding a possible carpet beetle or clothes moth infestation. With the warmer weather there have been more creepy crawlies in general so I think that added to my anxiety. I reached out via a message through Angi (which obviously did get me in touch with a service provider but is now flooding my inbox with junk so hopefully I unsubscribed from that). Anyway, I received a call from a very nice woman within the hour of submitting that message who left a voicemail and when I returned her call, she was ready to have someone out the very next day. I actually said it could wait so would another time work and yes, I was accommodated with that no problem. Additionally, I received two follow up calls reminding me of the scheduled appointment and then the day of when they were on the way. I am so horrible with names but I believe that I spoke with Betty. I am so sorry if that is not correct. It doesn't change the fact that she was professional and also extremely nice. Once again, I am just downright terrible with names but the service professional that came out today did a very thorough inspection, respected my concerns, and patiently let me explain and show him some things around the apartment. He also left me some literature for reference which reiterated basically what he told me. At this time, everything is looking good (other than our carpet that is apparently quite dirty despite being professionally cleaned a month ago and me vacuuming daily). All of this was done at no charge! I appreciate that so tremendously! I did contact a few other pest control companies that either wanted to sign me up immediately for some plan or wanted to charge for the inspection if nothing was found. I get it, I took up someone's time and it turned out that I am not in need of their services so they didn't make any money. However, should I find myself in need of anything pest related, this is my first call. I will also gladly pass along a personal recommendation should that opportunity ever arise. I grew up in San Diego so am no stranger to termites either. Thank you again for the wonderful service all around. read more

The PEST Group - Business card with direct number. I admit I was a bit confused by how many other numbers/names there were but this is a national company. - Pest Control Near Me - Lemon Grove, California

First class. From Caleb's inspection to the tenting, nothing but professionalism. I would highly recommend.

Terminix subbed out my fumigation to The Pest Group. The team showed up at 3pm to tent my 2 story house and detached garage. They finished in the dark, i have 18 solar panels on my metal roof and was worried they would be damaged. 2 days later while removing the tent, I noticed the damaged my rain gutters, broke a rail on my glass deck panel, broke a security light and left my property litter with small rocks from a previous job. I asked before hand that Terminix would perform the job and was assured they would be.... Not happy! read more

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Guierllmo did a fast and great job. Hire them. The were the most reasonable, showed up early and guaranteed their work for a year. Betty who runs the company called and got paymeh I'll use them for ever. read more

I'd just made contact for a service, revised review to a 4-star pending service scheduled for next week. --------------------------------------------- No response after signing contract. I'd called, left voice message, send Yelp message and send request via their website. read more

The PEST group was subcontracted by Terminix to tent our one story home last week. Their work was sloppy and reckless. Not only were several gutters damaged (that sadly, had only been installed a few weeks ago), their truck pulled in way to close and ended up damaging the carport and someone stepped on a brand new vent on the roof. Hopefully I can figure out how to post photos of the damage that was done. I wouldn't use this company directly and if you use Terminix, ask them to not sub out to them as well. read more

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Used Yelp to find a monthly pest service for summer. Mostly interested in targeting spiders, fleas, mosquitos with exterior treatment service. Betty "the owner" replied to me on Yelp and set me up with an appointment date to begin my new service. We agreed on March 15th in the AM. On March 15th in the AM I received a call from the pest group informing me that my service provider "called out sick" and that my service will not be done, however, they would check their schedule and get me on the board for another date. I have since then NEVER heard from the pest group. I have placed over a dozen calls, emails, Yelp messages and more to the company and Betty, and to my surprise no return call, email or any communication. Giving 2 stars because maybe they might get rid of pest but I'll never know because -100 stars for their very poor, unprofessional customer service. read more

Very pleasant experience. The guys were knowledgeable and communicative every step of the way. During the process Caleb and Joseph were helpful and would answer all my questions and concerns. Would recommend them to my family and friends! Thank you! read more

Tenting was stress free. The guys were pleasant and efficient. They checked my cupboards and drawers to bag anything that i missed. Termite tenting is stressful in general (my first time) They made it as good as it could possibly be. I highly recommend!! read more

I was extremely impressed with PEST group and Chris, who came out to my house for a termite inspection. He was extremely knowledgeable and did a thorough evaluation of my house. He reviewed attic, outside around the house, crawl space under the house, and my living room floor that had dry wood termite damage. With his experience and the history of the house and past treatments, he indicated I was likely seeing old damage and there was no need to treat anything. What an honest thing to do! Consequently, I highly recommend PEST group if you need a trustworthy business, specially for something potentially expensive like tenting a house. read more

Very responsive, came out quickly, and didn't try to sell me anything I didn't need. I will definitely call them again if I have any issues in the future. read more

They came on short notice before a holiday and did a wonderful job! Very professional and their work was effective! No more pests!

Guillermo was so thorough! He came back to respray our property multiple times to make sure that our ant problem was resolved. He was so diligent, and we truly appreciate his efforts to help us! I would definitely recommend the pest group! They will make sure your pest issue gets resolved and your completely satisfied! read more

I was very pleased to have the team that fumigated my house at 2157 Westland Ave., San Diego They were very careful with everything. Nothing was damaged or missing. I was informed before they arrived. I was informed when the house was ready to re-enter. I especially appreciated their early arrival on Wednesday to bring everything down. It allowed me to be back inside by around 9am. They also trimmed a hedge in front so the tent would fit behind it. Great job. I highly recommend this company. read more

Betty and the Pest Group are friendly, efficient and they offer a fair price. I had an unexpected flea issue and they sprayed repeatedly at no additional charge until the issue was resolved. Highly recommend! read more

Excellent on time service and extremely professional! Very courteous, and respectful of property... Five Star! read more

Out of 7 companies, they were the only ones who came out to my house to see my issues. And, they didn't require any more than a reasonable monthly fee! All the others were really expensive and required a minimum 6 mo contract. Also, have had immediate results catching a gopher and some nibbles by the mice! read more

The gentleman who showed up,Guillermo was a good guy,very knowledgeable but really didn't much of an inspection All this company does in Tenting,which means I would have to be out of my house for 2 1/2 days.I was hoping for other options read more

I requested an inspection for termites, and we were blessed to have Guillermo come by our home and inspect. He is very knowledgeable and gave us all the 4/11 about those awful termites we want gone. After inspecting our home he sat down with us and gave us his professional opinion and we are going forward with it! Thank you the pest group and especially to Guillermo for all of your help and efficient service. You'll be hearing from us soon to tent our home!! Highly recommend, they provide valuable information and bundle deals too!! read more

I made my first online inquiry last Friday, got a call the same day and went over what options were available for service. I made a decision and called back Monday and by Tuesday my house was being serviced! On top of everything being so smoothly ran and fast, I felt super informed and relieved, especially with a situation as stressful as pest control. From the initial phone call, to when the service was completed, I was extremely satisfied! I'm excited to get my quarterly services and know my house is in the right hands. read more

This is an update on my previous review. After contacting the manager and relaying to him the issue, I was contacted by Arturo, the local manager, who promptly took to the lead on the issue and came and fixed the rain gutters! I have to say that this is very refreshing to see top notch customer service! Definitely satisfied by their response and just for that thumbs up for them and will use them again if needed! Thank you Arturo for taking care of and resolving the issue! read more

The PEST Group - THE PEST GROUP - rain gutters damaged - Pest Control Near Me - Lemon Grove, California

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Very polite and honest business! We thought we had termite problem when saw some droppings against the wall and panicked. Pest group was the first business replied to our request and scheduled an Inspector on the same day. Upon arrival, inspector examined the site and informed us that this is rather cricket dropping and no need for treatment but applied some spray anyway. He also walked around the house to make sure we don't have any problems elsewhere. We were impressed by his knowledge, diligence, and honesty! We will for sure contact Pest group should we have pest control needs in the future! read more

The crew was very respectful and explained the process in detail. Joseph answered all our questions and made sure we were comfortable leaving the property. read more

Guillermo came by to inspect, found the rodent problem immediately & fixed it at no charge. This is a class A organization & is all about doing the right thing. I highly recommend. read more

We recently started this service and are pleased with the attention we have received; Guillermo is the best, he was prompt and assessed our needs and took care of our issue, we have had to call between service dates because of a sighting and again Guillermo has showed up as requested and taken care of us. I would definitely refer The Pest Group. Thank you, Tina Lemon Grove Glass read more

Antonio and his crew are very polite. Antonio is very professional and was very thorough. He and his crew gave excellent customer service! I would totally recommend them! read more

Joe and the team were awesome! I felt very comfortable leaving our home in their hands and came back to a perfect job!! House was tidy and vacuumed and the team was so friendly! read more

The team of technicians (Edgar, David, Rogelio) did a great job with the tenting process. On time for both setup and tear down, explained the process, diligent in making sure the house was properly prepared, and made sure everything was satisfactory upon completion. The only negative was the logistics with Terminix. The tenting was purchased via Terminix and numerous issues with scheduling confusion between Terminix and Pest Group, prep instructions and materials came at last minute, and wasn't provided clear instruction that I had to schedule the gas service restoration with SDGE. Not sure if this was a Terminix problem or Pest Group problem, but made the process more stressful than needed. Overall, would use them again but just be more proactive on confirming details ahead of time. read more

I had a very good experience with Terminix. Caleb, the sales person was very professional and helpful. Joe, the fumigation supervisor was very professional and accommodating. overall the experience was very positive. read more

I just returned home after my house was fumigated by the pest group in lemon Grove. They were helpful from beginning to end. Before the big truck came, Guillermo arrived at my house to help check that everything was ready. He helped me with a few items that needed to be bagged and explained the process. Joe, the team leader was also helpful in explaining everything before, and after the fumigation. I am very pleased with the work. S.M. Ocean Beach. read more

The most reasonable prices and really friendly customer service. They worked with the tenant to setup best time to show up.

Thank you so much for your services Edgar. You did ana amazing job on our house.

I love their honesty and punctuality, Chris came to my house, inspected and confirmed the bugs I saw are carpenter ants and not termites. He indeed evaluated the entire house and attic. Confirmed that everything is good and not to worry. No wonder these guys are true best 5 star team. read more

Great job, very efficient in the work that he did. We really do appreciate the time and effort that he put in to the work.