I had to leave a glowing review for Wendy One at the Encinitas Home Depot. If you have ever called the store, you probably know exactly who I am talking about. They call her "Wendy One" because there are two Wendys, and she was the first one there. Wendy One is truly one of those rare people whose happiness comes right through the phone. You can literally hear the smile in her voice. She is warm, kind, efficient, and somehow even remembers repeat callers, which is almost unheard of these days. In a time when customer service often feels rushed or disconnected, Wendy One stands out. She makes people feel welcome and important, even during a quick phone call. She is patient, upbeat, and genuinely helpful every single time. Thank you, Wendy One, for caring about people and for bringing such positive energy to your job. Great customer service like yours is few and far between nowadays, and it absolutely deserves to be recognized. read more

Home Depot has gone so downhill...not just this store, but all stores based on 'fresh' corporate direction. Self checkout? Fine. Video on my face while I do it? No. If you don't trust me, open up more checkout lanes with humans. But the straw the broke the camel's back... there is zero Americana products to buy for 4th of July / America 250. I assure you they'll be selling you Halloween cr*p starting in August...and will dedicate large portions of the store to it. But some American flags, bunting or other Americana materials? Nothing. It's as if they're embarrased by it. THis isn't a political complaint...it's a consumer complaint. HD has basically become Target with tools. Uggh. read more

Today was about the worst experience of my life at Home Depot. And I love this place. But I went to the pro center just to ask a quick question so that I could have a shower, a walk-in shower installed for my mother that fell last night. I was in line although there's no clear place where you should be standing to be in line for the Pro center when someone finally did notice me, he pointed about 30 feet away at the end of the lumber aisle where the line began although there was no line there was one person waiting about 30 to 50 feet away from where you would even be noticed. So I got in line and I asked the guy how long he had been there because these three guys aren't helping customers they're on the phone. They're on the computer, but they haven't really acknowledged my existence or his existence. I finally told him let's move up the line closer to where they can see us so that they don't forget us and once we did that one of the gentlemen took the guy Riteaway, which means, obviously, he didn't know somebody was waiting. So then I waited an additional 10 minutes, just to ask the question and was ignored, even after the gentleman in front of me left, he didn't acknowledge me. He didn't say I'll be a few more minutes, sir. No acknowledgment from any of these three guys and the two people that walk through. Finally a lady who showed up five minutes before finished up with her customer, her name was Bobby and she was on her way out the door to go home and I said, just a quick question I need something installed and I filled out the form at homedepot.com and there's people calling me that will not install things I buy at Home Depot. Why are you suggesting these people on your website. She apologized. She took a moment to take my information and put it in the computer even though she should be going home, and I kept telling her no, you don't need to do this. Just go home I will find another way to do this. I used to be in the union and it is unfair that you should go home and you're helping me, but it did only take a few minutes and I can't thank her enough for putting me in the computer in the right place that I can find somebody to install a walk-in shower for my mom who fell last night. Bobby, I love you The, the rest of you can KMA you should acknowledge customers you should have a place where they wait in line where you can see them or acknowledge them when they walk up this place totally sucks except for Bobby. read more

We sometimes feel like we live in New York City because the homes in Cardiff are very close together, and I don't really want to see my neighbors washing dishes. So we looked for a privacy screen that would also be artistic and would fit our vibe. We found one at Home Depot and they delivered it for free and we were very excited today when I arrived. The only issue that we had was in the description of the screen it said very easy to assemble. I would just say it is not very easy to assemble so if anyone buys anything like this, I would recommend you get a HANDYMAN or woman to help you come with the hundred nuts and bolts that it comes with. But in the end, we really love it. read more

The Home Depot - On patio!!!! - Hardware Stores Near Me - Encinitas, California

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Aloha my friends! I went to pick up a couple of things at Home Depot today. I strolled past all of the fun Halloween decor they were selling and people young and old were enjoying them. There's nothing funnier than walking past ghouls and ghosts on your way to hardware. I knew where the item was I was looking for but asked a customer service person for help zeroing in on its exact location. With his help, I found it. On my way to self checkout, I was happy to see the new self serve displays. They make it as easy as entering my phone number to receive my military veterans discount. No more jumping through hoops with the Home Depot app to verify my veteran status. The discount gives me 10 percent off and these days, every penny counts. Thanks Home Depot for recognizing veterans and providing this discount. read more

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We scheduled an appointment at Home Depot Encinitas for help ordering window shades and were disappointed by our experience with the Home Depot employee, Kevin, who assisted us. He was rude and unhelpful, and we also witnessed him treat a fellow employee poorly. We then drove to the San Marcos Home Depot without an appointment, where Sandy helped us. While reviewing the order Kevin had built, we discovered he'd entered zebra shades -- not at all what we'd asked for. Do yourself a favor and make the trip to the San Marcos Home Depot to work with Sandy. With 33 years of experience, she delivers exactly the kind of customer service you'd hope for. read more

I am so glad I stopped by to this location. I found exactly what I needed with the help of Berto. He was very friendly, helpful, and went above and beyond in finding what I needed. I will be returning again! read more

The Home Depot - My plants with the pots and soil Berto helped me with. - Hardware Stores Near Me - Encinitas, California

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One of the worst experience at a Home Depot ever. In had to visit the customer service desk. During my trans action I dealt with Megan who was very unhelpful, demeaning to fellow employees that were clearly new. Eventually that attire and treatment bled over to my experience where I ultimately felt I did something wrong and it was my fault. I think the management needs an overhaul as I asked Megan if she was a manager (she stated "no, thank god I'm not") due to the experience I was having and how she was treating her peers. She clearly hates her job. Best thing about it was she had a stack of patches on herself stating how great customer service she provided. Megan, I hope you find happiness somewhere and get laid. Soon. read more

Sophie at self check out registers was sooooo helpful and very nice I have been coming here for 25 years and am thankful for good help like she did today and I like the fact that they give military discount ! read more

The Home Depot - New tool - Hardware Stores Near Me - Encinitas, California

I walked in with an old, used lightbulb from my house and a lot of confusion. Spencer helped me figure out what I needed and answered every little question I had for twenty minutes. Amazing customer service and kindness. I am thankful for his help and the incredible bright lights that I now have. read more

Terrible customer service! I will never return here again. "Sorry, can't return. I know you bought 8 days ago." Kyle was unapologetic and unhelpful. read more

As a general Contractor i have been to many Home Depot around San Diego to pick up material. The service here is awful. They had me waiting for a hour to get loaded up in the back. This the third time this happens to me here. read more

Just finished working with Chuck and he was sooo helpful, knowledgeable and nice. He showed up in the appliance section just when we needed someone and I was able to make my purchases immediately. He was so patient throughout the process and did everything with a smile and happy and funny attitude. Yay! Will definitely come back! :) read more

Stephanie was so kind nice and helpful she was the best shopper friendly reliable customer service the rest of the staff in garden was unreliable but she stepped in answered my questions and helped me will be back to shop with her directly :) read more

I ordered a Roman blind from blinds.com which is owned by Home Depot and had one of their employees measure my window. When it was installed IT DID NOT COVER MY WINDOW AT THE LOWER HALF. it was one inch less wide than measured. I called their customer service and they said it was supposed to be that way. That is a problem because it looks awful and people outside can see in my window which is not what I wanted. DO NOT USE BLINDS.com. OWNED BY HOME DEPOT SO THEY ARE VERY GOOD AT DENYING RESPONSIBILITY. their Surefit Gusrantee is meaningless. read more

The Home Depot - Hardware Stores Near Me - Encinitas, California

I'm a "0nce A Weeker" here. Always get the help I need, and usually find what I'm here for and items I need. Large selection and a decent value read more

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I enjoy coming to this Home Depot. It's well organized and easy to find things I'm looking for. If I have difficulty finding something, the staff are great at helping you locate it. I've purchased washer/dryer, refrigerator, outdoor furniture and gardening supplies. I love that they decorate it for each season as it gets you motivated to decorate as well. read more

The Home Depot - Hardware Stores Near Me - Encinitas, California

Home Depot employees at the Encinitas store are not helpful at all and the customer service desk was so rude. With the exception of Brett who helped place the order, nobody wanted to lift a finger. We had to get in line multiple times due the same order. I stood at the pro desk for help and they took forever to tell me I had to go to another line. The Vista store was also understaffed and the one guy they had working in garden hit his head on a metal shelf really bad so my husband went to go get help and found a manager at customer service and they told my husband the employee needs to report it. But the employee said he wasn't allowed to leave because he was the only one there. The manager didn't even send someone to check on him. It's sickening how Home Depot treats their employees and their customers. This was between 4-5 pm the weekend before Labor Day so you'd think these stores would staff up!! As long term ProX member, we wanted to make sure Home Depot is aware of the poor service. read more

home depot blinds - bought blinds through home depot. their supplier provided me with these obsolete blinds that are basically illegal in california unless the straps are secured to the wall. straps secured so tightly that blinds are barely functional when installed that way. complete garbage and all home depot did was to keep referring me back to the supplier who stonewalled me and then gave me a bunch of nonsense excuses. why bother going to home depot if they are not going to stand by their products/suppliers? i paid $3,500 for something that really doesnt work and home depot was no help. never again, go direct, as home depot provided no benefit. read more

The Home Depot - Hardware Stores Near Me - Encinitas, California

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Great People work here! I am there sometimes three times a day from my job sites. They are nice, helpful and knowledgeable and I am grateful for them. Blane A. read more

Lied to! Was here 8/19/25 in the garden section and got asked to take a "water quality" survey. I did it because the guy was professional and kind. When he asked for my phone number I told him I didn't want to receive a solicitation phone call. He assured me that it was only to "prove to his boss that I was a real person taking the survey". Today I received that solicitation phone call! The guy flat out lied!!! I hold the guy and Home Depot responsible for it. I will not go back to a store that doesn't practice integrity and honesty. Lowe's is getting my business from on! read more

Terrible experience with Assistant Store Manager, Nicole today. After being told I could get a refund by a manager (Mike) in garden, I was treated like some kind of grifter criminal by ASM Nicole who told me she didn't know who Mike was and that he was probably an associate. When I explained all the trouble I went through to call and take a video of the dead Christmas tree and that Mike told me I could get a refund she said they don't give refunds after 7 days. I said that's not what I was told and she said "well I'm telling you what the policy is." At this point I'm losing my patience since she's the third person I saw to try to help me and she walked up with a smug look on her face after her associate told me flatly no refunds. Nicole finally said she could do a store credit I said fine I was going to spend money here today anyway and wouldn't that be horrible for Home Depot? (Sarcasm, again, the money is going straight back to Home Depot. I'm the one who had their Christmas ruined with the dead tree I had to painstakingly underrate.) Hearing my frustration and sarcasm she says, "I won't give you a refund or a credit now." So I said "oh I'm being punished now? Awesome." This whole time another employee was smirking in the background as if I was the crazy one and this was after I waited 15 minutes online for the manager to show up after the first customer service person said they were calling and couldn't tell me how long I was waiting for while she served other customers. So to add insult to injury not only is the garden department selling dead Christmas trees, that they will first ask you to return dead - as if anyone wants to clean needles out of their car for the rest of their life after transporting a dead tree, but then if you finally do talk to a sane person (Mike in the phone) who says it's ok with a video and receipt, you'll take the time to come in with those things and be mocked and spoken rudely to and treated as if you're a criminal. No more Home Depot for me. ***had to throw my Christmas tree away before Christmas and I decorate it' added insult to injury by being treated like a criminal I was given a credit of $30 (wouldn't I try to grift more than that?) which I used and will Never return. read more

This review is long overdue. My husband and I have both remarked how helpful and nice the staff are at our Home Depot in Encinitas. Yesterday I don't know what I would have done without Kathy helping me with paint. She really knows her stuff and she is patient and kind! Then I was helped by a nice young woman at the self checkout when my credit card didn't want to cooperate. Shout out to Karen in the garden department; always so pleasant and patient! In the customer service department, Richard is another standout (I think that is his name; tall olive skin guy with glasses). The guys that help load heavy stuff always do so cheerfully. I really appreciate the great selection of healthy plants in the garden department. The store is overall clean and well stocked. Keep up the excellent work! read more

Shoutout to Ryan for going above & beyond in every way possible! He deserves a raise. Home Depot is lucky to have him. I accidentally flushed kitty litter down the toilet like an idiot and I was freaking out trying to figure out which draino product to buy. He listened to my story and took the time to get me a shopping cart so I didn't have to carry everything out to my car on my own. Thank you! You are the BEST!!!! read more

This Home Depot has the BEST garden section in north county San Diego. I always come to this one when I need anything for gardening or indoor plants. They have such a huge selection and so many items other Home Depot's don't carry! Always looks clean and organized and everyone is friendly! Definitely recommend coming here. read more

This is a great location. They have professional, helpful and accommodating staff. Great selection of products in stock

This Home Depot has switched to self checkout. There was a young boy available to help, if need be. I would imagine he is being paid minimum wage unlike the older, previous cashiers. I refuse to use self-checkout when shopping, checking in at the doctor's office, etc., even if the is a line or I am encouraged by staff to use self-checkout. I want a live person to help me. I want people to have jobs, not be replaced by a self-serve checkout. Every time we succumb to using self-check-out we are putting jobs at risk. I noticed Whole Foods in Del Mar has done the same. Their review is next... read more

Wow. I used to think Home Depot cared about their customers. I no longer do and can't support shopping there after years of spending mega dollars. I purchased a Husky 90" shelf in store and when I got home, prepped everything assembly. This item weigh maybe 200 lbs. I loaded into my car and then into my garage. I started to put it together and then realized that it appeared to be damaged when I got half of it together. I couldn't understand why it was so difficult and started to look at it and realized what happened. I already cut up the box and put it in the recycle bin and since I was near half way, I thought I would take pictures and then go back to Home Depot Encinitas and ask for a store credit since what I purchased for $399.00 was clearly used and sold to me as new, and it was damaged. (See pics). When I spoke to the manager Mack Ruiz, she said you can bring it back and I can get a full refund. I had just managed to put it together over a two hour period, having to bend metal and make it work...and simply wanted a reasonable store credit. She offered me $50. I am so disappointed as a loyal long time customer (14 years). I don't know if I will return but I encourage you to go elsewhere because Home Depot no longer cares about its customers, even when they are in the wrong. You choose. Home Depot is losing my business for two reasons: 1. Not doing the right thing and 2. For selling me something as new that was clearly used and not taking responsibility for it. read more

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I needed some information on flooring and as I walked into the store, I was hoping to meet a smart, customer oriented clerk. I hit the jackpot when I was helped by Jana in flooring. She is very knowledgeable and gave me lots of helpful advice. I appreciated the fact that she cared and has excellent taste. She is a huge asset to this store and I look forward to working with her soon! read more

This was our "go to" Home Depot when we lived in Del Mar two decades ago. It hasn't changed much except there are fewer floor associates ... and they are less knowledgeable than their predessors. The Garden Center is still good with a reasonable selection. read more

Phil in lumber has always been super helpful and kind. He is always courteous and professional and I appreciate his time when I need lumber cut. Thanks Phil!! read more

This review is not intended for the Encinitas Home Depot, but for their corporate offices. Today I received an email from Home Depot which read, "Your delivery has been rescheduled." That was it. No apology. No, "we regret to tell you." Just, "Your delivery has been rescheduled." Like it, or lump it. Does anyone in corporate realize that people have to arrange their days around these deliveries? And what's worse, now I'll have to switch lots of things around for their new delivery date (eleven days later than when the original delivery was supposed to arrive). I wish I had gone with Best Buy, or Lowes, as I suspect the delivery wouldn't have been delayed so long (and if it was, at least there might be a hint of regret in their company's correspondence instead of the cavalier Home Depot communication). read more

This is my 2nd review about HoneDepot in Encinitas on N. El Camino Real. This is about my shopping experience with Eddie and Josh at the nursury between March 15 to March 20. I was at the nursury 4 times within 5 days buying shrubs, trees at different times and Eddie went above and beyond to.look up information, helping me to make the right decision to do landscape for my Front and Backyard It was a hot day and Eddie even helped me to load the items onto my car with great enthusiasm. He always greeted with a smile and did his best under the circumstances to cater to my personal needs. This is the real HomeDepot spirit with a team-oriented approach. We need to give credits where credits are due to all all the staff working under the circumstances at the Nursury! Stephen Y. read more

Today when I checked out with Maria she was upset about the fact I paid with a 100$ and she had to break the change and said they can't do that next time. Last time I was away the bill has written "this note is legal tender for all debt,public and private" You can't pick and choose what bills if it's a federal note not Monopoly money. read more

The Home Depot - Hardware Stores Near Me - Encinitas, California

Awesome service by Mitch today. This kind gentleman helped me cut a PVC pipe that I purchased there. And I was in and out in a flash. I will be back at this location for sure. At least once a week for my projects. read more

Are used to be a Lowe's devotee. Maybe because the way they treated their veterans back in Virginia. But I've got to say the Home Depot in Encinitas has been amazing. The store is well staffed, always clean, and well stocked. Not that it needs to be said, but I'm a woman Who is not in her 20s or 30s. They've never once spoken down to me or made me feel like I didn't know what I was talking about, because I usually do. I built my tiny house. Replumbed it. Did the electrical. Hundreds of hours spent with these individuals and on my home. I then went to make planters and outdoor boxes and everything that makes my house a home. They again have always been very professional and very helpful. Not that I won't return to Lowe's and I almost did because I was having such a hard time with her veterans app at Home Depot. Getting my self signed in and lined up. But once that got underway, and everything was done, I'm an absolute devotee. read more

Choose another hardware store. Poor product, original hand truck was rusted. They dont care ahout the brand not try to offer solutions. Bought this thing new. I think the guy gave me a 10% off due to rust buildup (that I ended up cleaning and polishing). This was an 800 lb dolly thing that didnt hold up with 200-300 lbs of drinks. The product they reimbursed me the nuts and bolts are loose and why the original one I had bent and broke. Spoke with Nicole who was one of the managers. I mentioned this problem above with the poor building and she did not have a response. Back and forth, alot of BS. Im out of the store now. Said I would write a 1 star review on yelp and she said "Okay" if youre a manager and dont counter a frustrated customer with a solution and try to comfort the customer, they shouldnt be a manager. Support another brand. Support something smaller with someone/people who are more passionate about their job and care about the customer experience read more

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More racial profiling regarding suspected shoplifting in Encinitas Home Depot. I'm brown skinned and this is the 3rd time I've been followed by loss and prevention, and the 2nd time I've been accused of shoplifting. This time, a self-checkout worker came over and said, "You got something inside the drainpipe." Apparently, there was a small package of netting inside it and a $1.75 piece of sprinkler pipe. He kept trying to get the netting out by slamming the pipe on the ground, which made everyone look at me. He couldn't get it out and then said there was something else inside the pipe. He then turned the pipe around and the $1.75 pipe slid out on the ground. He then picked it up and held it literally one foot in front of my face and said nothing. Literally, people had stopped and were all starring at us. I just said that I'll get a new pipe and walked away. Of course, he initially didn't say that there is something in the pipe. He had to say, "You got something in there," and proceed to make a big scene and play like he caught me trying to steal a cheap piece of 3-inch plastic. Also, this is the 3rd time I've been followed by plain clothed loss and prevention officers here (security guards). It's completely obvious, and I even told one, "Don't worry, I'm not shoplifting." He then looked surprised and walked away. You can see these guys hanging near the middle of the store near the front, where you go to checkout. They profile the people walking in and choose their mark, which seems to always be someone brown, like me. Then they follow you around. They always wear a baseball cap to hide their gaze when their following you, and sometimes they'll carry around a small item like a real customer. But it's totally this store in Encinitas. I now drive the extra miles to Mira Mesa Home Depot, if I have time, because I've never been profiled, followed or accused of shoplifting there. Probably because in Mira Mesa, there's too many brown people and they just say F - it. read more

I need to buy a new oven/range, microwave, and dishwasher. Home Depot has some good deals, and I was ready to buy. Unfortunately there was no one to help me. I asked several associates, but "not my department " I think there was one older gentleman in appliances, but he was chatting with another customer and never acknowledged me. I was there a good 45 minutes with nobody greeting me or offering assistance. I might go to a different Home Depot, but I had the same poor experience at the San Marcos store. Home Depot customer service is nonexistent these days. I'm going to check out Lowe's and Best Buy. Maybe someone actually wants to sell me something. read more

My daughter and I had a great experience with Mike in the garden department. He was very helpful, took as much time with us as we needed, and was curtious and kind. 5 big stars for this guy!! read more