There was so many amazing kitchen things to look at I took me awhile. I decided on the home made bread maker and basil dough. Very excited. read more

See all

We love this store, for their products, for the helpfulness and friendly nature of the clerks, for the location, with adequate parking. Our most recent visit was to purchase a variety of liquid soaps and lotions. If they didn't have it in stock, they were willing to order it for us. More gentle and agreeable than going online. read more

This has been my go-to store for my kitchen. However, service was not good. No one greeted, no assistance finding things. I hate to assume but clearly my perspective is that I did not have the right skin color. Besides the fact that I'm a doctor that did not help, but the ladies in there couldn't get past my skin color or race. Their loss. I still love their items but I I don't think I will go in to the store. My money or plastic is not green enough. read more

I had a weird experience here today and want to share so other shoppers can be aware. I made a return of a gift, and was issued a gift card. I decided to do some shopping in store and when it was time to ring up my items, they told me the gift card (that they had just issued) had no value on it. They asked me "are you SURE you don't have any other gift cards". Luckily since it was the same encounter they issued me a new gift card, and the process was relatively smooth, but I know that if I had left the store with the first gift card I would not have been able to have it honored later. Who would have believed me? So make sure to have them double check your gift cards if you are making purchases or returns! read more

Top-notch cookware and exceptional service! William Sonoma's quality is unmatched, and their staff is super knowledgeable and helpful. Love their sales and loyalty program too. Worth every penny for the perfect kitchen essentials read more

Williams-Sonoma - Specialty Food Near Me - San Diego, California

See all

We came here for a cooking demonstration. It was interesting and fun. The reason for 4 stars and not 5 is because of a staff member not doing the demo. They poured little tiny juices for everyone. Basically a sip or two. I picked one up and handed it to my daughter. Then a few minutes later I picked up another for myself and she loudly exclaimed in disgust "you're having "another" one!! I found that very rude. Even if it would have been my second sip. read more

Williams-Sonoma - Specialty Food Near Me - San Diego, California

Bought 2 bowls at the La Jolla store. When my son went to pick them up the employee told him they were refunded when they were not. Ashi the manager told me it was a misunderstanding. My son paid for them and now Ashi is having trouble putting back on my card. Ashi told me options were wait 30 days for a check get a gift card or drive to the store which is an hour away. Called customer service twice, talked to 2 managers and they have no corporate number to complain to. WHAT KIND OF COMPANY IS THIS??? THE ORDER WAS ONLY $38.68! TERRIBLE CUSTOMER SERVICE WHEN IT WAS THEIR FAULT!! read more

This has been my local William Sonoma for the past three years and it has significantly gone downhill with staffing. I used to be greeted at the door and asked if i need help- now I can't even find an employee in the store to assist me when attempting to find an item. Would not recommend this location to anyone, as staff is incredibly unhelpful. read more

We came for a specific knife, but they didn't carry the line we wanted. However, the manager was super helpful in finding the style we wanted, based solely on our description and needs. He was super knowledgeable with his knives. We really liked that they offered fruits and veggies to try out the knives, whereas most william-sonoma stores just had a cutting board to practice cutting air. read more

Extremely rude customer service. Was excited to maybe buy a coffee maker, but was turned off by how mean they were. Bleh

Great store! A little but pricey for me but it worthy. Now I have a wonderful set of knives that I always dreamed about. My wife didn't waist a time and get a beautiful plate set. Love the store but the amount of money I left is painful. read more

See all

My husband and I returned some things that we received from our family off of our wedding registry (over $400) back in December 2022. It is now 3/29/2023 and we have not received our money back! I'm shocked and feel like they straight up robbed us and are now just giving us the run around. It's hopeless, I called 8 times. Today was my last time calling. Initially we made an in-store return and were issued an E-merchandise card via email, we also updated our address with them as we had moved. They said it would take a few min to get it. We received it a day later and when we clicked on it it said ERROR. We called and they canceled that one and reissued a new one, they said we should get it in our email in like a week. This process was repeated 2 more times. I called again (even speaking to supervisors) and they said they would cancel this and send us a physical card via mail, I double checked our address with them, they updated it and said we should receive it soon. This process was repeated 3 times! Every time the address was wrong! They always apologized said that they escalated the situation and made sure to put detailed notes of our new address. I spent hours on the phone, repeating the same things over and over to different people, listening to them type away on their keyboards, yet every time I called again and gave them my order # they were clueless of the situation and when I would ask what address they had on file, it was always our old address! Either they were faking putting in all those notes or they are just completely incompetent. Idk what's worse. We returned your product and you are supposed to return our money... that's how it works. Your e-merchandise and mailed gift card method is so unprofessional. If you return something you should be refunded right then and there. You sell gift cards in store, right? You should have physical cards you can issue in store like Anthropologie and other store. Unacceptable read more

Went in here to get a champagne stopper because my cork wouldn't go back into my bottle. As soon as I get in I am greeted and I am asked what I am looking for and I am immediately helped by the kind sales women. She showed me all the options and how much they cost. I ended picking up this really nice champagne stopper which was a little pricy but it works and looks beautiful. Great customer service and lots of great options for all home good needs. Highly recommend! read more

Williams-Sonoma - Champagne stopper I purchased here - Specialty Food Near Me - San Diego, California

It's Not the La Jolla one, it's the one in Fashion Valley. There's a extremely Rude elderly Caucasian cashier lady in the fashion valley. She was so snooty & with an attitude & most definitely stuck up. Doesn't smile & ignored me when I walking into the store. She needs some retraining for her customer service skills because she definitely doesn't have any. I was so appalled. Don't want to recommend anyone I know to this particular store ever again, read more

Don't go to this shop. This mall is supposed to be pet and service animal friendly but I got kicked out for having my service animal on my shoulders. We bothered no one while browsing the new glassware. And I'm a share holder of Westfield guess that does nothing for you anymore. read more

5 STARS! The store itself is just marvelous to the eye and the scents alone cheer me up. All of the staff are very knowledgeable and friendly. I have had many positive experiences working with Lee Ann. She is an absolute superstar. The way that she handles everything, from purchases to returns, truly reminds me of what excellent customer service is all about! I remain loyal to this store. Kudos to the store's manager who ensures that everybody that you encounter is warm and welcoming. read more

If you need your knife professionally sharpened, come here! It's $5 per knife and 1st knife is free. I've tried buying those cheap easy to do at home sharpeners but they've never worked that well. And its also really hard to find knife sharpening services in SD for some reason. You can drop it off here and pick it up next day so easy process! Knives cut everything like butter again. read more

Ordered two separate items at different times-- a Le Creuset pot and an All Clad pan. Both items were in stock at the time with no indication that there would be a delay in shipping. The first item I ordered at this store, the All Clad pan, was delayed out by two months. By the second order delayed email, I emailed in to cancel. The clerk in this store told me that this item has been available to ship that very same week. The second item, the Le Creuset pot, was ordered in March. I have received three delay emails. Here's the thing: this item had no backorder indicator. It had an "in stock" indicator on it for the color I ordered. Just today I was fed up and canceled, and the customer service rep Sylvie explained condescendingly to me that multiple countries are still in lockdown and unable to manufacture these items, and that they're greatly affected by COVID. This honestly boiled my blood. I worked customer service in a front line position DURING the pandemic and I have great sympathy for everyone unable to work or affected by the pandemic. What I don't understand is why Williams Sonoma would say on their website that these items are in stock, or to instruct their associates in store to tell customers that something is in stock but then say that the order is delayed by several months. If you do not have the item in stock and it must be ordered for receipt, then it is NOT available. If Williams Sonoma had been honest and said that these items would be several months out and that they were out of stock, I bet they wouldn't be placed in this situation right now where there are disappointed customers wondering why their "in stock" items have never arrived. I'm never shopping with Williams Sonoma again. This is a prime example of corporate greed and I'm better off buying direct from the manufacturers who are honest with the status of their stock. read more

I've ordered a few things during the holidays from here and I've been happy with all my purchases. I love walking around the store there is so much I want for my home and kitchen. They even have cooking classes here too. For this visit I was coming back to return an instapot my mother did want from Christmas. It didn't come with a packing slip but they were able to use my email confirmation from my online order to complete my return. I was worried for a moment because most places will turn you away without a packing slip. It was such an easy return process, it was never opened. I was in and out no questions asked. I got a refund to my credit card. The staff was incredibly friendly and helpful. They had a beautiful Chinese New Year table scape at the entrance. They had a really nice plate setting with gold dragons on it. I'll defiantly keep shopping here, they have some great deals when you find things on sale. Some items can be pricey but it's worth it for quality. Great customer service! read more

See all

My daughter who live La Jolla bought 3 gift cards sent to us during Covid19 and we put in drawer fir later use..Called to see $$ amount avaliable on each card..One had $75 the other TWO had ZERO $$ available..VERY long story short after THREE HOURS on phone 4 separate calls including LA Jolla manager efforts...all four inquiries NO CALL BACK TO ME and last call from manager said I have to go back to original customer service to try get a call back...I'm going to see if state California has a remedy for companies Who refuse to remedy problem with GIFT CARDS. Never in my 74 years this HORRIBLE lack of customer service..and note WILLIAMS SONOMA not WAL MART..expensive store EXCELLENT customer service expected..BEWARE THIS COMPANY..in particular GIFT CARDS!!!! read more

It's a great place to shop if you want to spice up your kitchen. Good selection. Employees very knowledgeable and helpful in all cooking genres. read more

Williams-Sonoma - Great store! - Specialty Food Near Me - San Diego, California

I recently had an issue with a gift product purchased online. Main customer service number was so busy - so instead, I called the closest store which was at Friars Road in San Diego. Samantha picked up immediately and was so unbelievably polite and kind that I wasn't upset any longer. Her customer service skills are exceptional. Speaks volumes about that particular location of Williams Sonoma. I would definitely recommend this store location (Friars Road) and also want to thank Samantha for being such an outstanding employee and really caring about the expectations of Williams Sonoma customers. read more

UPDATE: 11/27- it has been 5 weeks since we did our return above and we still have not received the gift card in the mail for our return. We called the store and they said they were too busy and would call us AFTER thanksgiving. I understand it's busy but we went 5 weeks ago and still do not have our money that we wanted to use during the holiday sales. Since they took the grill that day, we have no grill and no gift card with no resolution in sight. Unacceptable, I'm genuinely worried we've been scammed out of almost $400. I'll be happy to update my review should management handle this quickly and efficiently. read more

Very disappointed Bought all clad with coating set before Christmas and it is actually peeling Called to confirm I can exchange and Juan the manager said there is only a 30 day guarantee and I need to call and send to all clad myself Huh I plan to bring it in and switch it out this week They swore it was durable and would last but sadly it is peeling and scratching I went today 9/10 and the manager said she can't exchange it and I need to send it to all clad Unbelievable Terrible customer service!!:( read more

Staff here is great and so sweet! Love their products and their seasonings! Always come here!

Shocked and dismayed!!! I ordered a ham on the 16th for delivery on the 24th. When I checked tracking, the new delivery date is JANUARY 11TH!!!! I never received an email updating the information, but I received an email every day from Williams Sonoma trying to sell me something else. Why can't this company keep a commitment? read more

I had a very disappointing customer experience here today. I don't usually write reviews but I was upset by the rude way I was treated by the sales person. First of all, no one greeted me at the door or even while in the store. There were no salespeople around. I wanted a specific product that was not on the floor. I finally got a salesperson attention and he said he would look in the back for the product. He did find it, but it was packed in a shipping box. I expressed concern that I was worried the skillet may be to big for what I am looking for. He did not offer to unpack the shipping box to show me the product. I said I was in a bind because we are in the middle of a remodel and I hoped the pan would work - well, he then acted VERY suspicious of me when I asked him if I could return the skillet if when I opened the shipping box it was too big. He acted like he thought I was going to use the skillet and then return it. I have never felt so irritated by a rude salesman!! I used to LOVE this store but wow, this experience has made me NEVER want to go to this location again !I will say, I am treated WAY better at the Fashion Valley location. read more

Came here for the paella cooking class, which was $30. The class was informative, but all you do is watch someone else cook. The paella was also just okay. I thought the rice was definitely not cooked all the way. I did learn some useful cooking tips, but most of the cookware that was recommended was from their store, which is quite pricey. We're still waiting on the recipes from class to be sent to us (took it yesterday), and they didn't have the pans that come with the class in stock, so also waiting on that. Considering it's the same class at all the stores, I feel like that should've been in stock in preparation for the class. Store-wise, it didn't look that well-staffed, but the store was not that busy. There's always some kind of coupon, but everything is still overpriced. read more

Am so very impressed with this Williams Sonoma store. First of all, it's a lovely, huge store with plenty of interesting gadgets and goods to pique your culinary curiosity. The major asset this store has is the outstanding customer service we experienced with the one of the store managers, Juan. He was personable, friendly, and had a genuine desire to make sure his customers were satisfied with their shopping experience. Our future kitchen purchases will definitely be influenced by the kindness and compassion we know we will experience by coming back to this store. Thank you! read more

We brought in our Le Creuset that we got at W-S because after 7 years of non-stop use and a burned dish or two no amount of scrubbing was getting the residue off. Operations manager Dave gave us the information for how to pursue an exchange but offered to try scrubbing it for us in the meantime. He got it looking almost new. read more

Williams-Sonoma - Specialty Food Near Me - San Diego, California

Don't understand only 3-1/2 stars for this store. I was there yesterday for the first time. The lady who assisted me, Lorena, was very helpful and friendly. It was busy, so she solicited assistance from a co-worker and she was just as helpful and friendly. Not to mention, I wanted to buy so many great items that are offered. I'll definitely return! read more

I love going into this location as the staff is always smiling and so helpful with making great suggestions. A gentleman by the name of Juan has assisted me on my last two visits and you can tell he genuinely enjoys what he does and is very engaging! read more

my wife and I went in here to exchange a number of things from our wedding registry. Evonne, the manager, was really helpful, and patient with us. the entire thing ended up taking well over an hour and she had a good attitude the whole time, and never rushed us or got impatient. read more

Friendly staff. Hubby enjoyed the burger and fries immensely Ordered on line. No problems. read more

Wasn't treated very well when I had a return.... bought the same gift for someone so needed to return it and felt interrogated for my return reasonings. Makes me hesitant to purchase again from this location, may stick to online. read more

going on 45 min to do a return. we have been life long customers with most of our cookware coming from Williams-Sonoma. it has taken 45 minutes and they are still working on it. We have a receipt and the employee is on the phone with a customer service supervisor. needless to say, Williams-Sonoma has a lost a customer today read more

Terrible service online ordering. Canceled the order by phone and they insist on sending partial order. Horrible and not one dime more. Btw I will reject the order read more

My husband and I love coming to William Sonoma to buy all of our kitchen needs. Not only are the products A-class and gorgeous, but the customer service by Juan is even more dynamite. Juan always takes the time to answer all of our questions and show us the latest and greatest products. He has so much knowledge of the whole store and inventory. What an experience to come to William Sonoma UTC and work with Juan. We love him. read more

My husband and I just discovered this Williams Sonoma location last weekend and went again this morning. Both times the staff have been wonderfully friendly and helpful. Lorena and Latisha helped us find a few items that weren't on the showroom floor. We also got some really great deals on clearance items! Love this place and highly recommend due to great staff. read more

Online ordering was an absolute mess! Horrible online customer service and incompetent!!!!!!!!!! Maybe the store is better, but BUYER BEWARE of their online/website ordering. Worst experience I've ever had with a retailer - and I thought they were a high-end retailer. More like Walmart. read more