Very efficient and friendly! Came out right away to fix our electric cooktop. Will hire again when…read moreneeded!

Our refrigerator went on the blink during the pandemic. Anthony to the rescue! Anthony was prompt,…read morepersonable, and he has great problem solving skills. He is extremely knowledgeable, and was able to fix our "classic" GE Profile side-by-side refrigerator (read: trusty long-timer, past era quality), as he calls it, in the "old school style." Since this is an older model, he didn't have the correct part in his van. So that we wouldn't have to continue to be without a refrigerator, he cleverly MacGyvered a part he had, and our 20+ year old refrigerator continues to work several years after this event. Anthony was excited to see our other vintage appliances, an O'Keefe & Merritt range and oven. He trained on these; it's great to know that there is someone with experience on a variety of makes, models, and eras. Reasonable cost, prompt service, skilled and kind man; we will definitely call on Anthony again for any appliance repair needs.

Anton is our service person. He was able to help Us fix our…read moreSub zero when another big company could not. He was honest and straightforward with his diagnosis. He did not over promised and yet, the service was exceptional. We are so happy and will Continue to use this company from now on. THANK YOU!!!

I have used this company to repair my subzero refrigerator for several years now. The technician…read moreANTON is a master at his craft. It's interesting to me ( as a physician) to watch Anton first very thoughtfully examine, then go through the differential diagnosis of what the problem could be. Listening to him explain the problems is like listening to one of my colleagues discussing a patient's problems. Furthermore, he does not over repair or charge an exorbitant amount for his services. He is also very responsive to follow up problems , There is no question that Anton will always be my go to person to diagnose and fix any problems I may have with my subzero refrigerator.

Alex is a totally stand-up guy. didn't realize until working with him how diagnostically…read morechallenging home appliances can be. okay, this isn't working properly, that's obvious enough, the question is why and how to fix it? that's his process and sometimes the what and why aren't self-evident. he's very professional in every respect. all good working relationships are rooted in trust. I trust Alex.

Longtime customer- Always able to answer & handle 99% of…read morerepairs- Timely, responsive & pleasant

This is the second time that I've had to call for repair. The first time was for my dryer the…read moresecond time for the washer. And both times I talked to Vicky who answered the service call. The response time for both times were fantastic. I called in the very next day both times the service text the first time Virian and the second time Felix were out very quickly. They're both were well educated on Samsung products and were able to find the cause and professionally and efficiently repair both machines. I would definitely recommend this company. If I have any other appliances that need repair, I will call them. They are now the go to company. They do top notch work and surprisingly, they clean up after themselves.

The only positive experiences I had with this company were the woman who scheduled my appointment…read more(she was great to work with) and Felix arrived at my house on time and my microwave now works. I was told by the scheduler and Felix that the service call was $85. After arriving, Felix pulled my drawer microwave out, put it on the counter and opened it up. I was working from home in the room next to the kitchen (with the door open). I came out and checked on him, every 10-15 minutes. He never said anything to me. About 45 minute later, he put the microwave back, asked for help with the plug and say it was working and that there was something shorting it out inside and that he had cleaned it and the it was working. That was the first thing he had said to me since he had started work. He asked for a cup of water to test the microwave. He then told me I would be $385 dollars. There was never a discussion of the work he was undertaking or that he was doing anything beyond looking inside the microwave. He got defensive when I pointed out that he had not given me a quote for work beyond the service call and did eventually come down but not after trying to bully me. He started quoting replacement costs for parts that he did not replace (that were also covered under the warranty so not even relevant). Even after he came down in price for the work, he tried to guilt me by showing me invoices for unrelated work on other microwaves. It was incredibly unprofessional. While he was clearly qualified, I would avoid this company or at least be prepared to know your rights as a consumer and be ready to advocate for yourself when it comes time to pay the invoice. We won't use them again.

Excellent service and fair pricing. Steve is knowledgeable, kind and good at what he does…read more I contacted Steve to fix a broken KitchenAid mixer. He replied almost immediately and was very easy to schedule with. While he provided a cost range in advance, he informed me that he would only be able to give me an accurate price estimate upon taking apart the machine and identifying the problem. He also said that if I decided not to have it fixed (as I wanted to weigh this against the cost of a new machine) that he would reassemble it and there would be no charge. As promised, Steve confirmed with me before proceeding with the repair and had it completed in 24 hours. His pricing was extremely fair, he replaced a broken part, and he included a tune-up (alignment, replacing the grease, cleaning the machine) - all of which needed to be serviced as well. Highly recommend.

Very knowlegeable, pleasant, fast response, reliable…read more Brought in my KitchenAid mixer with a motor problem, had it back in 24 hrs.

I am beyond frustrated with my experience at The Futon Shop. I purchased a mattress that arrived…read morewith visible damage and, to make matters worse, was missing the handles entirely. Following their instructions, I sent over detailed photo evidence of the defects immediately. They were responsive right up until they received the proof, but as soon as they saw the damage, they went completely silent. I have tried calling and emailing multiple times to get this resolved, but they are flat-out ignoring me. It is incredibly unprofessional to go "ghost" on a customer after sending a defective product. They have made zero effort to make this right. Save yourself the headache and take your business elsewhere because once they have your money, they clearly don't care about the quality of the product you receive. They also tried to cover the damage with brown tape very deceptive

Keenan knows his stuff! He's got a great Personality and will take great care of you!! Whether you…read moreshop at the Cedros store or the San Marcos store!! He will direct you in the right direction! You can't go wrong with him!!! What you see is what you get!! No BS!!!

Called to have someone in the morning to come out to take a look at our AC unit as it wasn't…read morepumping cold air. Vlad came the same day, checked the AC unit/furnace. He quickly diagnosed the problem (the drain pump and drain was clogged). He made the necessary repairs very quickly. Highly recommend Right Way Air and Heating and Vlad!

After removing a wall heater from a cozy 1,000-sq-ft home on Georgia St, I gathered appraisals from…read morethree Yelp- trusted referrals and one from my friendly real estate agent. Right Way offered the best deal on their Daikin Fit 2-ton heat pump system, priced $500 to $3,500 lower than the other options, which offered less-efficient systems. The installation for heat and AC was quick and smooth, taking just 2 days. And my real estate agent is excited to recommend Right Way to others!