We had an EXCEPTIONAL experience working with Dani Douglas, Sales Advisor. From the start, Dani was incredibly helpful in narrowing down our options so we could make confident decisions within a tight timeframe. She has a wonderful balance of style and technical expertise, and her knowledge made the entire process feel easy and well-guided. Dani's attention to detail, professionalism, and genuine kindness truly stood out. She listened carefully to what we needed and consistently offered thoughtful, well-informed recommendations that aligned perfectly with our vision. In addition, the entire team including her manager and colleagues were equally supportive and pleasant to work with. It's clear that they operate with a high level of coordination and care. They also offer an impressive selection, and the showroom is beautiful and well-organized, making it easy to explore different options. Pricing was consistent with what we saw elsewhere. We're so grateful for the experience and would highly recommend Dani and the team to anyone looking for both expertise and excellent service. Thank you very much! read more

I ordered faucets and fixtures for 7 bathrooms, kitchen, 3 wet bars, main bar and gym from Faucets and Fixtures. Lynea and Tracy know their product lines and have in depth construction knowledge. Their expertise was invaluable to me, as a first time home builder. It was a relief to be able to rely on their expertise before ordering. It was shipped from the vendor to their warehouse and then it was repackaged and labeled per room. This was very beneficial as my plumber, electrician, and general contractor were able to look at the labels and see where it went as some of them were similar but went in different areas of the house. They carry most of the best lines in the world. I would highly recommend this fantastic one stop shopping for your home needs. (I also ordered all of my appliances from them.) read more

Faucets and Fixtures is the shop of my dreams for functional and fashionable home hardware and fixtures. They have a fantastic array of high end options, and my experience with Lynea has made everything so seamless. As a designer, I just tell her the style/ finish I want to achieve, and she instantly has a solution. Lynea is talented, responsive, and has steered me through a very overwhelming selection process for an entire 6,000 square foot home. She has always been available for any follow-up questions from me or my plumber, and has an impressive product knowledge. Thank you, Lynea, for all the help you've provided! read more

What a delightful experience it is to work with this group of pros. Every step of the way -- selection, order tracking, and warehouse pick up was customer focused, fast and sincerely pleasant. I don't know why they don't have a storefront in San Diego. Their service outshines the go-to vendors. read more

Talk about a one-stop boutique for luxury kitchen and bath! Where service truly matters as much as the fixtures themselves. At Faucets N' Fixtures you can interact first-hand with their products making you feel like it's already in your home. Their showrooms are inviting and large with curated inventory and a dedicated support team to make you feel confident in the choice of top tier. Great prices as well! read more

Worst customer service I've ever experienced at an allegedly high end store. They won't receive one dollar from me if they were the only Toto dealer in the county. First off the door was locked when they were supposed to be open. I had to call them to open the door. After I walked in NO ONE greeted me. I had to walk to the back of the store to find five people in front of their computers. One stood up and came over. She didn't tell me her name, she didn't ask mine. Told her what I was looking for. Asked some prices. She didn't know--is that a new sales strategy? After some questions and answers, she said she'd make up a list of items for me. She basically then walked away from me. Most importantly, she didn't ask for my name, phone, or email. Pretty obvious to me that she wrote me off. If you want RSF customers only, or contractors only, and you think that's a good business strategy--well, have fun with that. If you're a normal person who needs assistance and asks the price--forget it. I'm back to Ferguson's--great customer service, doesn't treat you like crap, and has just as nice of a showroom, without the pretense. read more

Such a pretty showroom with high quality options; they do a great job of training their staff to be very knowledgeable and have the best customer service. read more

Hands down the best fixture store around, me and my associates have bought many fixtures and the staff here is on point and eager to help. Don't come here if your looking for the HARDWARE store stuff. Come here if you want your home to be a unique showpiece. Great company. read more

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We were treated with empathy and integrity when we needed to urgently order replacements for our remodel. Prices from Pirch were matched and items were delivered quickly and without drama. Highly recommend. read more

As an interior designer, we often source fixtures for our clients' kitchen and bathroom projects, and we always refer them to Lynae at F&F. The staff is so knowledgeable about the various brands and which application suits them best. They make sure all our orders are complete from A-Z including all the valves and behind-the-scenes components that we don't see. We trust them to interface with our clients without hesitation because of their great customer service and thoroughness. We will continue to recommend F&F to all our clients! read more

Great service. Products are top notch. Employees are very knowledgeable and friendly read more

Faucets N Fixtures - Kitchen & Bath Near Me - Encinitas, California

It's hard to find a place with quality hardware for your kitchen or bathroom especially if you live in north county. They have a great selection of high quality products. read more

We paid almost $1000 for two sets of faucets in oil bronze finish. We paid for shipping and it took several weeks to come in. When my husband picked them up one set of levers were missing. A staff member there, Todd, then realized there was a mistake when placing the order for the levers. He said he won't charge us shipping for the other levers that will arrive in a couple more weeks and he's supposedly not charging us for those levers. Nonetheless, the invoice clearly states two orders of levers and I'm perplexed how one basic set of levers could cost $140? Husband was told that these faucets aren't even considered very costly by a staff member there. I guess we have a different definition of expensive. Anyway, we would choose to take our business elsewhere next time. Very unimpressed ! Lots of great faucet supply stores around. read more

Working with Mark at Faucets N Fixtures has been an absolute pleasure! Mark really knows various product and has a great eye. I loved his recommendations and his service is top notch. I had an issue with a garage disposal button and Mark immediately remedied the situation. There was another instance where I called thinking we were in need of another part, but Mark was able to troubleshoot and relay to our plumber the issue and got it sorted out in less than 3 minutes! Anytime I called the entire staff was helpful and pleasant. They were also proactive with letting me know when my items were in. My installation is not yet complete, but when it is I will update my review with photos! read more

After having such a bad experience at Ferguson Bath & lighting, I did an Internet search and found this place. Within minutes when I walked in, I was instantly approached with helpful service! Which was a relief because I had so many questions! I was looking for a single hole faucet for a vessel sink, and didn't know much about them. Joel was the one who helped me and was very kind in answering my novice questions. Lol! I ordered a medium height one, but then the next day I changed my mind and I called, talked to Curtis, and requested to upgrade to taller one. The faucet came in sooner than expected, and when it did. ..talk about Customer Service! Joel called me to give me status, that unfortunately, the UPS shipping process put a ding on my faucet, but he was already on it! He explained that he was ordering me a new one asap! And arrived only (2) days later. When I went to pick it up, Joel explained that due to the snafu, they waived the upgrade charge! And that is whyyyy I love to buy local!! Great job, beautiful product, and great customer service! Can't beat that! read more

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I would give more stars if I could - we had a great experience here. Went in trying to figure out how to fix or replace our shower fixtures bought 10 years ago - we had chosen a fancy Italian brand but we couldn't recall the name and it wasn't on the fixture anywhere. We were ready to try to replace it when we were told by an appliance salesperson to try this specialty store Faucets and Fixtures. We hit the jackpot!! The salesperson, Mark Atanasovski listened to us and immediately recognized the brand, G.S. Products when we showed him the photos. Not only that,even though they didn't carry the line any more but he knew the company representative's name and his email address, called him for us and let him know what we needed, gave us his number and sent us on our way. Unbelievable customer service!! The GS Rep came to our house that day, had the parts with him and fixed it! Incredible! It's a beautiful store, Mark knew everything about their products. We will definitely go there for future needs - as many of our fixtures need to be replaced. So hard to find sales people that really care, Mark really does. Highly recommend them. read more

I have been going to Faucets and Fixtures for my house for years. I was just in there today for a new project, and once again I was so pleased with the service and patience. Mark was friendly and beyond helpful. And, the prices pretty much match what they are if you look online. The bonus of shopping in store though, is they explain things you need and don't eed, something you may not know if you're not a professional. I 100% recommend this store. read more

I did a major renovation of my house in 2015 and replaced all faucets, shower heads, toilets, steam shower, water softener, RO drinking system, etc. I did a one stop shopping with Faucets N Fixtures and ordered everything from them. Their price is competitive with online pricing and also gave me discount for volume purchases. Because the renovation took 18 months, my plumber needed items at different stages, I guess FNF stocked all items for me and hand delivered parts to my house by request and provided tech support if required. Very impressive! Joel and Mark are excellent to work with and they spent tons of time explain the pros and cons of different choices in the planning stage. I remember one time while shopping around and visiting their Encinitas store, a guy walked in with a very old plumbing part and said: I bought this from you 5 years ago, can you help me? I said to myself: you gotta be kidding me! To my surprise, he got the attention and help from FNF. I made up my mind then that this is the vendor to buy from. For the past 5 years, whenever I need help, FNF is only one phone call away. So glad that I choose FNF 5 years ago. They provide customer service and support that online vendors can never match; it is the good, old fashion way. read more

I am working with Mark on a large custom home. Mark has been very patient to help guide the client through the overwhelming decisions that have to be made for a large home. . I appreciate how he walked my client through the details to choose their plumbing package. Whether we are working a kitchen remodel, bathroom makeover or a whole home makeover the staff at Faucets and Fixtures has been their every step of the way. Highly knowledgeable staff that give customers that personal attention and support to navigate most any project. Bonnie Bagley Catlin Signature Designs Kitchen Bath www.signaturedesignskitchenbath.com Ph: 619-733-6540 read more

I purchased a new home in CO and needed a new kitchen faucet. I wasn't able to shop in person so Lynea sent me her personal favorites based on what I told her I wanted - I found the perfect black faucet. I was very happy that she was able to help me every step of the way to get what I wanted within my price range. I recommend using her as she was very knowledgeable on all of products. read more

We've made several purchases and each time the customer service has been fantastic. The products are higher end, good quality products, but they're also available elsewhere. It's the old-fashioned customer service that will continue to bring us here. Kudos to people who know how to back up their products with the people that make a dif! read more

We were remodeling the kitchen and due to several change orders we spent considerable time exchanging items. Lynea Nelson was a rockstar! She's smart, knows her stuff, customer friendly and a delight to work with. Ask for her by name when you go there. The products are all very nice as well. I highly recommend Lynea and the store! read more

We really enjoy working with Faucets N Fixtures, and especially Lynea. She is on the ball with the details, schedules, etc. Always a quick response to our questions as well. Definitely recommend! read more

Asked about a simple drain pivot rod that opens and closes the drain. Everybody uses this. Got someone on the phone who initially hung up on me and then, when I called back, she didn't know anything, and couldn't direct me to someone who could get me the information. Bad news. A waste of time. read more

I've only been in here once and I'm impressed. The showroom has a large selection of quality tubs, faucets, hardware, etc... and the sales person (very young looking) was extremely knowledgeable and helpful. I have been working with FergXXX, Pacific SXXX and PirXX for a fairly large project, I'm trying to find the 1 place where I could place the majority of my order, work with 1 person, and be price competitive; but that has not been easy, surprisingly. I came to the Faucet Factory to look at Victoria and Albert tubs because they seem to have the most on display in the SD area. I'm going to have come back. Once the order has been place, and if all goes well, I will come back to upgrade this to 5 stars. Keeping my fingers crossed and pray for good service. read more

We purchased Icera toilets from Faucets N Fixtures almost 3 years ago. One toilet needed new valve soon after purchasing, and Mark Atanasovski took care of it by delivering valve to our front door and by sending us a plumber, to take care it. Recently we needed new valve replacement and I called Mark, and again he took care of it. I'm very impressed by Mark's great customer service and professional attitude. Thank you Mark very much. read more

We used Faucets N Fixtures for our master bath remodel. Mark was absolutely wonderful-helpful, not overbearing, great at getting back to me. Their products are definitely on the higher end, but it was worth it to us to get things that will last, and to have such great customer service. read more

Faucets N Fixtures (formerly The Faucet factory) positively gets 5 Stars from me with no hesitation! Because of their large selection of quality products, my wife and I went in to buy a pair of new matching faucets two days ago. A plumber had previously said that our existing faucet manufacturer was no longer in business and repair parts were not available. Joel ( who is extremely knowledgeable) helped us initially and after we explained our situation said that he could definitely replace those parts. He said to just bring in the old ones in for matching verification. Today I returned with a plumber and Mark (another quite knowledgeable employee) helped us and brought us the parts we needed within a few minutes. We purchased the parts and had fully operational faucets by early this afternoon. Normally I don't rave about businesses, but we were shopping for fairly high end fixtures that would have cost many hundreds of dollars and would have rendered the store a decent profit. Instead they only made a small parts sale (with little profit) that totaled about $60. I still almost can't believe that it really happened... That kind of honesty, helpfulness and customer service is priceless and needs to be acknowledged and appreciated! Faucets N Fixtures are #1 for both my wife and me. read more

I really thought I would not be able to afford a thing in their beautiful show room. I was wrong! Instead the entire process was painless including delivery. I AM SO PLEASED with the help I received from Rhonda. She really knows her products which I found to be priceless knowledge. She SAVED ME HUNDREDS if not thousands of dollars by helping me select exactly what I needed for my bath and kitchen remodel verses what I thought I needed. And I did not have to compromise my design instead I got every beautiful thing I ever wanted and more. She even made sure my husband would fit in and enjoy the HydroSystem Thermal air tub as well. The TOTO w/washlet was a bonus gift to self for staying under budget. Thank you Faucets N Fixtures for helping my dream become a reality. read more

This company left me in the lurch for months. Product arrived multiple times defective, not their fault but a real annoyance; in calling the manufacturer recently, I learned that no one at the Faucet Factory had ever contacted the supervisor there. I ended up waiting several months for a series of ground shipment , 10 days minimum each, as the product was defective on four separate occasions. Perhaps it has gotten better. YELP just removed the update to my original entry, now over 2 years later, without any explanation. I had previously thought YELP was a place for honest feedback, but evidently not. read more

They have a very nice showroom with a lot of high end product. I ordered an item and there was a mix up on their end, but they made it right and then some. They care about customers being satisfied. read more

All I can say is pricy! AFTER my purchase(s) I compared Internet pricing and found The Faucet Factory's prices to have a fairly high markup. They were VERY knowledgeble and helpful, but for me; I wished I'd shopped on-line before my "brick & mortar" purchase. I guess that's the trade off, so if you're a person who needs lots of advice and a real person to help you out it might work for you. read more

I really wanted to do business locally, but this place just isn't worth it. The first time I went in to inquire about a farm sink, the guy told me he would have to research what I was looking for. Turns out it is a pretty standard size and shape that I bought through ATG stores. I went back and ordered my faucets. That was a mistake. I placed the order over a month ago. I was told the pieces would come in quickly (a few days). I still don't have the complete order and I am chasing them for updates. It is worth your time to go to International Bath and Tile. That is where I got my bath pieces. So much for shopping locally. If we weren't in the middle of the project, I would cancel and re order. read more

I used Faucet Factory to help me redo my two upstairs bathrooms. My experience was nothing short of amazing!! For the master bath I bought the new Jayson tub with micro silk tech. Wow!!! My skin is so much softer and it is like taking a vacation without leaving home! Curt , Susie and Mark made it so easy to pick the perfect faucets and hardware to pull everything together. I am so happy I used then for my projects! The guest bath now looks like a mens club bath, very sophisticated and user friendly with the rain shower and multi head sprays sure to get all dirty boys clean! read more

This place is a diamond in the rough. From the outside it looks pretty basic but when you walk in you can see right away what a beautiful showroom it is. I was referred to this place by a friend who used them for a remodel. I talked to the owner, Joel, for awhile and he gave me some great ideas for my bathroom remodel. I really just went in to get some ideas but Joel was so knowledgeable and helpful that I know I will be returning to purchase the items he helped me choose. It turns out Joel just bought this place from the previous owner a couple of years ago. He has completely remodeled it and expanded into the space next door so it is twice the size that it used to be. I know they do a lot of work with interior designers but they work directly with homeowners too, so if you didn't hire a designer this is a great place to go because they can pretty much help you design your whole space as well as supply the fixtures that will go into the space. They are happy to spend time with you figuring out the details. North County needed a resource like this and I will definitely be telling my friends about it. read more

I was totally inexperienced at co-ordinating my bathroom remodel and choosing all the fixtures, but the guys here made it comfortable, easy, even exciting. They all know exactly what they are talking about. The process usually takes more than one visit and by the time your project is through, you feel like you've made new friends. I've never had so much fun spending so much money. read more

Well Mark, you did it again - I just love our new kitchen faucet and shower head replacement is perfect. Also used CK Plumbing - what great work they did too. Just wanted to say thank you. Will see you again in the not too distant future for the new tub for the master bath. Thanks again - as always you are great!!! read more

If you're redecorating your bathroom or kitchen, this is the place to go! They have everything you could possibly imagine for creating the room of your dreams. The staff is friendly and very helpful when it comes to putting everything together. Being a visual person, I love how their showroom features different setups of spaces so you know exactly what your own house could look like, and get different ideas to go off of. I would definitely recommend checking them out to get unique pieces that are high quality and will make your bathroom or kitchen extra special! read more

I was referred to The Faucet Factory because they have a lovely new showroom and location. Yes the showroom is beautifull and they are very happy to sell a produc,t but the problem begins when customer service is needed. There isn't any customer service. After a problem, my plumber called for help and was spoken to rudely. He was told to check with manufacturer. " They can't help with problems, they only sell it" When I phoned for the store owners name I was told he was on vacation and my plumber was lying. After waiting several weeks for the owner to return, I was told he was busy, but bring in the merchandise and they will credit my account for THEIR mistake and my plumbers time. After again returning to the store with the product, I was told to set it down and a refund would be issued, and the owner would call. He never did. After waiting 3 more weeks for a refund that did not happen, (They now have my merchandise) I contacted my bank for damages. The day the bank called them to dispute they credited my account. I phoned my salesman the next day to double check and he stated "Sorry I have been too busy for 3 weeks. I have my credit but never heard from the owner. I was told. "Your plumber charges you too much".I decided to pay my plumber on my own. Sorry, owner Joel, your staff undermines your business. So not worth 2 months of my time. read more

I had purchased faucets for all sinks in my house a while back. Recently one began to drip so I contacted the store and spoke to Austin. He was super helpful , told me they were under warranty and sent out not only a stem for the cold water which dripped but also the hot water stem stems the next day. He was concerned that if one dripped the other might begin dripping also and he didn't want me to have another problem in the future. They fit perfecting. Austin clearly understands the term "customer service" and is an asset to your store. Thank you Austin!!! read more