They charged me $214.43 for a restocking fee even though the product arrived to their store damaged…read moreand I was told by Debbie that she couldn't get me a perfect one. The $214.43 is more than their stated restocking fee as I bought the item on sale. I wrote customer service the following: Subject: Urgent: Refund Request for Damaged Caspian Chairside Table - Order/Transaction #W0036174 Dear Bassett Furniture Co. Customer Service, I am writing to request a full refund for a Caspian Chairside Table 6S24-0643 that I purchased for $949.00 during a sale. The table arrived at your San Marcos store damaged, and upon inspection, Debbie, a representative at the San Marcos store, informed me that a perfect, undamaged replacement could not be secured. Due to the item arriving damaged, I requested a refund. I was subsequently charged a significant amount, with $214.43 being withheld from my refund. I firmly believe that a restocking fee should not apply in this situation, as the table was damaged upon arrival and was never delivered to my home; I inspected it at your showroom. Even if a restocking fee were applicable, your standard 15% restocking fee on the purchase price of $949.00 would amount to $142.35. The $214.43 that was withheld significantly exceeds this amount, representing more than the stated 15%. Therefore, I am requesting a full refund of the $214.43 that was withheld. This amount represents the difference between the full purchase price and the refund I received. Alternatively, if a full refund of the withheld amount is not possible despite the table arriving damaged and no undamaged replacement being available, I request that the restocking fee be adjusted to the stated 15% of the purchase price, which is $142.35. This would mean I am owed an additional $72.08 ($214.43 - $142.35). I expect a fair resolution to this matter. Please process the refund of $214.43 or, at a minimum, the $72.08 difference to adhere to your stated restocking fee policy for damaged goods. I look forward to your prompt response and a resolution to this issue. You can reach me at ***-***-**** or ******@gmail.com

Bought a custom leather couch and ottoman LESS THAN 5 years ago. Got the extended warranty which…read moredoesn't expire until Nov 2025. My couch has spots where the leather color has come off. They will NOT honor their warranty! The icing on the cake of purchasing this couch was when the manager told me he has a dog and boys that climb all over it and that he had it for 10 years and it still looked great. He even showed me photos!! DON'T BUY FROM THESE GUYS. I don't have kids and dogs running all over my couch. It's my husband and me. That's it! And the photos show what my couch looks like. Shame on Bassett for not honoring their furniture!!

More than one month after ordering a $3,500 item, i got an email (no courtesy phone call)…read moreindicating that my "order status has changed to refunded." Keep in mind my wife and I were waiting and relying on this dresser for our new home. Further, my credit card wasnt actually refunded! At least they did follow-up to my follow-up email promptly.

I love Clutch Modern and all the organic, modern pieces. So stylish! This is just the look I've…read morebeen seeking all under one roof and reasonably priced. Sarah clearly has a skilled eye for design from large scale projects all the way down to the details that make a space and home feel elevated, comfortable and welcoming at the same time. I bought many pieces for my home and look forward to hiring her on my next design project!

The best Arhaus experience in San Diego. I've tried Fashion Valley (OK) and UTC (Terrible). This is…read morethe store where I feel at home. The salespeople is very nice. They leave you alone when you need to try things out and give you plenty of attention if you ask for help. Jane, Kat and even Monica (who is no longer with them) were simply nothing but amazing. Big thank you to Jane for being such a big help on these important purchases.

We couldn't find this store on yelp, but we did find it on Maps. It's on the opposite side of where…read moreequinox is. It's pretty big. They have bedroom furniture, living room furniture lots of decor. It's pretty nice. It's pricey, but the quality looks definitely worth it. One lady did greet us, but I didn't catch her name. She did follow us over to the other room, but wasn't pushy at all and let us know if we needed anything. She would help us. We ended up running into Joey who I believe is maybe a regional manager super nice super cool answered questions Talked so positively about the company and the owner. It was pretty nice to talk with him. We definitely will be buying more furniture from here. This showroom didn't have the coffee table we wanted to look at. But they did have it in La Jolla. You definitely need to come check this place out. It's pretty large. They also have designers there that can help you with a room specifically or even your whole house. Happy shopping!

I've been waiting over an entire week to o receive an answer whether the owner will "allow" me to…read morereturn a sealed box of tile that I did not use. I returned the the tile within a 14 days of picking up my order, it was almost two boxes but since it wasn't sealed the owner said he would take the sealed box back at a 30% restocking fee. I told him Maurice has said we could return any tile not used. Switch and bait. Also the owner was up on a crane repairing the ceiling of the warehouse when I was trying to return the tile. At the end he told his worker he would have to speak with Maurice and let me know what they decided. I left my tile there as he requested and have not heard from them since. I've called and left two messages. Fun fact : Yes, you generally need both a federal or state certification to operate most cranes, and specifically a valid license/certification if you are operating from inside the cab

Granix showroom and slab yard has many choices for your projects. Pricing is similar to many…read morecompetitors. We purchased a pre fab granite island countertop for use on our outdoor bar top. The front bull nose edge fell completely off during install by a pro installer. He had to spend hours fixing the faulty glue joint from the overseas factory that churns these out. When we called Granix back to explain that they sold us a product that fell apart they basically said sorry and offered nothing as compensation. Admitted that yes these things happen as the slabs come from overseas and sometimes the glue the manufacturers use is not great. I would recommend shopping around before deciding on Granix. Customer service is poor and you really don't know what you are buying as they get these stock units from wholesale cheap vendors that use inferior materials to build the pre fabs. Not a fan.

Wonderful! Fantastic selection, quality & service! The in home installation is also terrific!…read moreHighly recommend!!

Great selection of high quality rugs of all types. Kashi was very helpful and friendly. We highly…read morerecommend Aja Rugs!

Very nice people and great service. Couldn't be happier with our new kitchen look. Great quality…read morehardwar

There were a large selection of samples to see for my new door handle. The service was very helpful…read moreand friendly. My handle arrived from the manufacturer on the agreed upon date.

My exhaustive online search for a super-quiet, highly efficient ceiling fan in colors that would…read morework well in the room where I wanted it and with a look that I love took me to Black Whale Home. I wanted to see my short-listed fans up-close and in-person and ask questions and get answers from knowledgeable people, rather than deal with a website chat box. Adam helped me, and he was TERRIFIC. Warm, friendly, so personable, knowledgeable, patient and very easy to talk with and work with. The fan I wanted was on back-order -- not just at Black Whale but pretty much everywhere -- and wouldn't ship for at least a couple of months. The fan is pricey (I view it as an investment) and instead of having to pay in full upfront for a fan that I would not receive for months, Adam was so kind as to allow me to pay 50% upfront, with the balance to be paid when the fan arrived. I really appreciated that. Adam was not there on the day, months later, when I went in to pick up the fan, but the woman who helped me (I think her name was Sandy) was also super-nice and friendly and loaded the boxes into my car for me. I'm excited to have the new fan installed and look forward to another opportunity to work with Black Whale.

Sandy knows her stuff and was very helpful Follow up and the…read moreorder was received on time

Indigenous by La Rue owners, JOHN and Brittany, are simply FABULOUS!!!…read moreThey custom made THE MOST BEAUTIFUL DINING TABLE THAT I HAVE EVER SEEN ANYWHERE... Very upscale homes, museums... Nothing as AWESOME as the work of art that they created for me. They worked with me for a long time to pick the right slab of monkeypod, design the details, etc.. SIMPLY AMAZING!!!

Let me put it this way.... This is def my kind of store. I was so busy browsing that i forgot to…read moretake pictures The SL location was def small, however they had so many unique home decor products from different parts of the world. They also have different sizes of slabs and base you can customize for your coffee or dining table. Everything in this store is top quality! I can't wait to visit their location in LJ, which, the lady mentioned, has a much bigger showroom. The staff onsite was helpful and answered all our questions. I ended up getting this beautiful handmade tapestry that was symbolic of sun/moon.