Furniture looked mediocre and gave Amazon vibes. Very uncomfortable and terrible customer service. Very disappointing just go to IKEA

Josh is a great manager at Scandinavian Design. He takes time with customers to make sure they understand what they're buying.

So we were lamp hunting. We had balked spending $400 on a small desk lamp so we were hunting for a quality but cheaper alternative. We have previously been successful finding quality furniture at this chain so we ventured in. It is a large store and has tons of displays. They have upgraded several of their lines and continue to mix mid century modern styles with decent prices. Unlike your average Ikea pieces these are built to last. We were successful in finding a suitable lamp only to find it on backorder and unavailable in the timeframe we needs. Bummer but such is life. Service was on point and there is ample parking. read more

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Went here two separate days and had a great experience both times. Never once did we feel pressured to make a purchase quickly and we felt comfortable taking our time checking out the furniture! Though someone introduced themselves to us both times, they did not follow us around like other furniture stores, but they made themselves available whenever we had questions. Great customer service and they provide a military discount! Can't speak for the other items they carry, but the quality of the couch we got is great! Have had it for about 5 months now and the cushions have held up and the fabric still looks new. White glove service and the delivery went fast and easy! read more

Scandinavian Designs - Furniture Stores Near Me - Encinitas, California

Went into the store not realizing the store was closing. Rudest sales person! Not interested in answering questions in a pleasant way plus he looked and dressed like Shabby in Scooby Do! Sad! read more

I wish I would have left when the salesperson that was ringing me up, stopped to help another customer look up items online. Ugh, I so wish I had! So, I purchased 3 items and then when I red the invoice at home, I realized they were all veneer so I called and cancelled the entire order. The young man on the phone was extremely rude while telling me it will take 6-8 weeks to get a refund check because I had lost the credit card since I had made the purchase. I said that was unacceptable and asked for corporate headquarters phone number and he refused. Deplorable customer service. So I looked it up and contacted them, explained the situation and the very nice young lady told me, no, we can still issue you a credit on your credit card without having the physical card. Then she sent me an email stating she was wrong and it would take apprx 6 weeks. Seriously, buyer beware!!! read more

Purchased several pieces from Scandinavian Designs - working with Jason as our sales rep was a great experience. Jason was able to get us a couch that was on back order at an accelerated pace by diverting from another warehouse. Now I have somewhere comfy to sit while writing this review. In addition, the delivery service is great because the furniture is delivered and setup with zero effort on the customers part which is very nice! Last but not least, there was a section of the sectional couch that had some unusual wear/pilling on the fabric from the factory and Jason was able to get it replaced in a timely manner with no additional cost. 5 stars! read more

Scandinavian Designs - Furniture Stores Near Me - Encinitas, California

This place is rad! It's like a toy store for adults. Totally our style of mid century modern throughout and exactly what we were looking for. We worked with Carrie on 2 occasions. Both times, extremely knowledgeable, helpful and friendly! We are anxiously awaiting our furniture that appears to be coming in ahead of the quoted schedule. So far, so good! Thank you Carrie and Scandinavian Designs! read more

Do not shop here. The products they sell are marketed as high end but they are actually low quality garbage. They don't last. My 3 year old couch from this store is falling apart. The frame is completely broken in multiple places. I'm 200lbs. No pets or kids. I just sit down to have my coffee in the morning and watch tv at night. The store managers are extremely rude and will do anything to avoid responsibility. The solution they offered me was a small amount of store credit to try to bait me into making another purchase. Please do the world a favor and stop giving business to this store that purely wants to maximize profits even at the cost of screwing people over. Read the other negative reviews. They're accurate. read more

Let me start by saying JASON was an amazing help. He took his time showing us around and letting us look at our pace without feeling pressured. We found way more then what we were looking for. We only ended up buy the sofas but now I know where to go and who to contact! Great quality! I'm love with our purchase! read more

Scandinavian Designs - Furniture Stores Near Me - Encinitas, California

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They are great in customer service. There was a fabric defect in the bed frame I received from them. The delivery guy took a picture of the defect and sent it to the company. I didn't have to follow up on the issue. They were on it. They called me and set a time for an exchange. Believe me Purchasing from them makes your life easy. read more

It's really hard to not buy furniture here. They have that modern look, clean lines, but really affordable pricing. I bought a couch and some other items here 10 years ago from Kimo, having recently moved I needed new furniture and luckily, Kimo was here to help me through it. I got exactly what I needed and it's coming this week! As you know some places are backed up until mid next year. So happy I decided to come back and that Kimo was here to guide me through the best pieces that fit the look I am going for. Great value and amazing pieces! read more

The furniture is beautiful and well-built. The sales team is very attentive and helpful, and even the local delivery people were superb. Only caveat is to be prepared for delays if your purchase is not in stock or requires parts -- made in Italy and not always prompt or "on time" fulfillment. In spite of a wait for a few items, we've now got them all, and they are lovely, comfortable and a perfect fit. read more

Awesome! Great service, management, I always go there, because this is the store you can buy modern European style furniture. Other stores are banal. read more

I had a old sectional I bought from Plummer's more than ten years ago. Love the modern style and build quality. I wanted to go with same brand and dimensions (W. Schillig) so came across Scandinavian Designs. I loved the customer service and selection. Great place to shop for modern furniture. read more

I was looking for modern, sleek leather recliners and, after visiting many stores, finally found Scandinavian Designs. They had just what I was looking for. The only downside was, delivery was to be in 6 months. Six months later, the deliverymen produced two items, one of which was correct. So, without much hassle, the mistake was acknowledged and the correct reclining sofa was ordered and, nearly 6 months later, was delivered. I'm very happy with the look, feel and comfort of my new living room sofas and LOVE the recliner. Thanks, Scandinavian Designs! read more

The loveseat and chair are ideal in size and quality. The men who delivered and set them up were respectful and helpful.

We love love Scandinavian designs. We have purchased our last two couches there, a rug, a painting, and a lamp. Great quality and great service. Kimo was particularly helpful, he even gave us a discount that came up after our purchase! Their clearances are awesome also! read more

Scandinavian Designs - Lamp, painting and sofa! All Scandinavian Designs! - Furniture Stores Near Me - Encinitas, California

Love the variety of models and the prices. Designs are similar nice and modern for a lot less expensive price point. All the representatives are nice and helpful. Make sure to check it out if you are in the market to buy new furniture. read more

Scandinavian Designs - Furniture Stores Near Me - Encinitas, California

Purchased the Celeste sofa. When we got it home we noticed writing on one of the back cushions. It looks like the factory wrote on the fabric roll then used it on our sofa. Also, the fabric on the sofa is loose and they factory did a horrible job lining up the fabric. One last thing, the sofa has countless loose strands of threads throughout. Obviously, there is no quality control with their products. Called Jason at the San Diego store. Very standoffish and seemed less than willing to help. read more

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I came I. With my mom looking for a nice couch for our new house. I've looked at at least 20 Other stores before. I wanted something really nice and modern but not with such a high price tag, Kemo helped me find the perfect couch and the guys that delivered it were so nice and helpful. I've been getting many many great compliments on the couch. Very glad I stop by this furniture store. read more

5 stars for customer service! I called them about some kids bedroom furniture that I had seen online (but was not available online) and was informed that they wouldn't arrive for 4 months (due to COVID shipping delays). Josh went out of his way to call me with updates regarding the pieces I was interested in and called other stores when his store got other pieces in the same collection. Even though we had preferred not to wait that long, we really like the design and customer service was so fantastic that we placed an order. (Fingers crossed that they'll arrive well before the estimated timeframe.) I can't attest to the quality of the furniture (we never went into the store), but their prices are reasonable. I can't say enough about Josh and the amazing customer service that I received. read more

Kimo sold us our bedroom set and then our living room and dining set the following year. He was great, helped us make a final decision, and was responsive when there was a minor issue (which he quickly fixed). Thank you, Kimo! read more

I went in with my work team looking for some furnishings for a local showroom for our company. We couldn't believe how helpful the team was! We were in a bit of a time crunch and they were so helpful finding out what would or wouldn't fit in our time frame. We bought some beautiful pieces that really help take the showroom from corporate to personable and we ordered some stools that arrived today -- and they look great. Highly recommend for the great pieces and great service! read more

Excellent selections regarding furnishings if you love real quality leather. I have been purchasing sofas , bedding as well as dressers and lamps . I love this place read more

My wife and I love the designs of the furniture and dining tables they look soo modern and easy to clean

Very disappointing furniture purchase. Was told 4 months max, took almost 8 months. Very poor communication from sales and store management. Two missed deliveries on other furniture pieces. Had to call corporate to get answers. Clearly leadership issues with this location. Will never use this company again. read more

Hi All First, the customer service representatives are friendly, professional and knowledgeable at Scandinavian Design. They are knowledgeable about the furniture industry and the manufacturers. Secondly, the construction quality and style selections of the furniture is pleasantly unique to the other furniture stores including online. Lastly, the furniture is appropriately priced according to the quality. Thank you read more

I used to love this company, we bought quite a few pieces from them. In August of last year we bought a leather living room set which was delivered in February, after a few weeks the head rests started sagging. They sent a repair guy and agreed the headrests were defective and they would replace them. That was 7 months ago. Store manager referred the matter to Art, the regional manager who called to apologize and said he would take ownership of the issue and get it fixed. I've left messages and text, his voicemail is full and no return call for the past 3 weeks. read more

We really like the design and unique pieces in the store. The one complain that we have as a returned customer is they NEVER contact you when your items are ready for pick up. I have to call them, and not even once they apologize for dropping the ball and forgetting to follow up. The simple solution/suggestion is for the sales team to add a calendar reminder and inform the customers that their items arrived(not too challenging, or an unreasonable request). Other than that good quality of furniture and happy with their products. read more

About 14 years ago I ordered 2 sofas from this place back when it was called Plummers. I told the salesman Kevin about how impressed I was that the sofas have held up well - cushions are STILL nice and firm with no sagging and the frame is STILL solid. It's because of their high quality and great service that I decided to return this weekend and buy another sofa from them. Kevin seemed like the one holding down the fort helping everyone and I really liked his style (lets you browse at your pace and checks in periodically). He wasn't pushy and he knew his stuff. I went home and pulled up the sofa online to show my family only to see a post by Scandinavian Designs stating that the sofa only holds 250 pounds (lbs). So I called Kevin and told him I need to cancel - there's no way I can buy a sofa that only holds 250!!! So he says "let me do some research and contact the manufacturer and I'll let you know. 250 pounds is me and my CAT!" We laughed about it and I said "okay cool, thanks Kevin! Yeah if you can send something in writing that says how much it holds max that would be helpful otherwise I'd need to cancel." Cool. He calls me back (I'm at work) and says, "they said it holds 750lbs. I'll forward you the email they sent me." Yayy, awesome, I'll check when I get home! I get home and check my email, and all they'll say is it holds 250 per "seat" but won't specify what a "seat" is. So I call today, Kevin is off until Friday, and Dave the manager gives me attitude and says "I sent you that email, did you read it? It says it's 250lbs per seat." I tell Dave, yes, but it doesn't say how many "seats" so it still doesn't tell me if it's 2 seats (i.e. 500lbs max) or if it's considered 3 seats (750lbs). He says "it's 750lbs." But he will not email that. -_- It should NOT be this difficult to get an answer to the standard question - what's the max weight capacity of this sofa? But somehow Scandinavian Designs, Stanton (manufacturer) and Pacific Industries (distributor?) are playing semantics with me when I just want to know if it'll hold 500lbs max or 750. I informed Dave today over the phone that if it's 500lbs I will cancel the sofa order; it's supposed to be delivered tomorrow morning and he hasn't gotten back to me. So we'll see how it goes tomorrow. I'll update my review as necessary. I'm giving it 3 stars instead of 1 star for now because my buying experience with Kevin was great. UPDATE: I received a call from Art - the general manager - following my review and he apologized for the unprofessional experience I had with Dave and for Dave's considerable lack of customer service. Art personally followed up with the manufacturer, got a firm answer **in writing** on the max weight capacity (750lbs), and sent it to me via email. The sofa was delivered and set up, and I could not be more satisfied with the way Art handled the situation. He listened, was empathetic, and resolved it well. read more

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Great quality and reasonable prices - of course keep in mind reasonable for this level of design and quality. We bought our living room and dinning room furniture when we moved here (movers destroyed our things!) We were so impressed we went back to furnish the home office / spare room. No high pressure sales and lots of options to look at, and of course very beautiful and practical furniture. read more

Great people and great inventory. Thank you all~ Doug. Del mar landscapes

We bought our bedroom furniture here and love it. The selection was great and we are a bit sad we didn't hear about this place sooner. Would have totally purchased a couch from them as well if we hadn't already bought one from a different retailer. The salespeople were super friendly and never pushy. The price and quality of the furniture were great, we got a solid wood USA-made bed and dresser for an awesome price. Will be coming here first for any new furniture purchases. read more

I love Scandinavian designs and it's my favorite furniture store. The best designs and the nicest sales staff. One star off because they won't post negative reviews on their products. Our Gustav chair springs fell apart within 3 years and they wouldn't let us put that in a review. Also, most often you won't be able to purchase and take away from the store the same day. You will either have to ship or come back and pickup. We were told by the upholsterer that the frame gave way and they had used small nails. Repair cost $225 read more

Plummers is great! I loved the store in San Marcos, but it sadly closed down and now this is our favorite furniture store. After scouring all of San Diego and parts of OC and LA I don't think you can do better than Plummers unless you have money to burn. Yeah, you can find nice pieces at Lawrence and SCAN, but you will pay 2-3 times at least for the same quality. I even price shopped the pieces online and Plummers was typically 10-30% less for the exact same item. Again, you have to give Plummers a look if you like modern furniture. There are a couple reasons I like this store: 1) They end up with a lot of the clearance items/floor models so you can find even better bargains. 2) I tend to be pretty annoyed with sales people at furniture stores as most I encounter are pushy (I'm generalizing, I know). Overall, I have a good impression of everybody that works there. You don't need to be shy about going in there and worrying that somebody is going to judge you or pressure you to buy. Big plus for me. We went in there today (Saturday) and they were so busy that actually no one approached us though... In short, you are doing yourself a disservice if you don't check out the Plummers when looking for furniture. read more

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If you are on the market for something modern, slick, durable, with Midcentury flare, this is the store for you. Great prices, quick delivery and awesome customer service with locations as far as Coachella valley. Simply Scandinavian! read more

I would give 1 star for the customer service but I don't believe the business owner should be affected from the service I received. I ordered dining set whice arrived about 1p days after my order, which is great especially now, since I was looking to get something asap. The day of delivery the delivery guy realized they didn't send the hardware for the table and what do I want them to do.. I was expecting him to contact customer service, the store manager, he said he can wait and I can call, so I did, I did not expect this response to be honest, the salesperson told me yeah it happenes, there is nothing we can do, the warehouse is closed no reason to even try and call them. It was 2 pm on a Wednesday and the warehouse is in Corona! He said the only way to fix it is to wait till the end of the day, cancel the sale and order it again (wait another 10 days) he did not apologize, or offered a compensation, just said it is what it is. I called the corporate that does not deal with stores, not customer service either. Too bad, I love their style and they just lost me as a customer. read more

OK, so the prodigal bed finally arrived today. 6 months after we ordered and paid for it. The delivery guys were helpful. But six months? What a great business model. You order and pay. They only then place the order with the factory using your money for months interest free. BTW the new bed in the guest bedroom looks nice. read more

This place is gorgeous - loved the store layout. You can literally follow the path and take a stroll through furniture land. They have something for every room in your house or business! I definitely see why they encourage customers to come in versus just browse online. I'm participating in the research and design for our law firm renovation and we dropped in to browse and shop great furniture for our lobby/reception area. We met the store manager, Art (nice guy) Who was very helpful, as well as Dave who was also readily available to assist. We found some pretty nice options that we hope to come back and purchase...yay! Prices are pretty reasonable for the quality. This place is sexy and they know it! I'm definitely bookmarking this place for my personal furniture browsing. read more