First of all, they are no longer in Vista but in Carlsbad. For some reason, Yelp will not change…read moretheir location! I can't say enough good things about Wayne & Denise. They were so knowledgeable and patient as I had never purchased a futon before. Went to the futon shop on Los Vallecitos Blvd in San Marcos. Their prices were more than double that of Comfort Zone! The delivery was flawless and I was taught how to work the futon. It can be tricky if you've never had one before. Give them a try, you won't be disappointed.

Awesome beyond my expectations! I was looking for a versatile option for a spare bedroom --…read moresomething that can function both as a couch and as a bed. And also be comfortable! My first internet searches served up online options but for a sofa / bed I really wanted to try them in person. I searched more specifically and found the Comfort Zone website. To my introverted self's absolute delight, the website had a number I could text! I asked if they had queen-size frames and futons in stock. I got an I immediate reply from a real person. I replied with "dancing emoji" and he said "I can't promise that, maybe a 2-step." I knew in that moment, I wanted to give this place my business. Wayne was amazing! He listened to what we were looking for, showed us the options and in a few minutes, we purchased a queen-size futon mattress and frame. Our luck continued -- he had it in stock and it fit in our SUV! Wayne made sure we understood how to install it by stepping us through it. We got home and my husband & I put it together in under 30 minutes with no issues. If you are considering buying online -- don't. It simply is not worth the hassle and Wayne's prices are as good as or better than what you see online. Plus by going to Comfort Zone, you see exactly what you are getting. Choosing a futon means you have a comfortable bed with no seams or gaps that the click-clack style couches have. I can't say enough about how absolutely helpful Wayne was during this process. You can tell how organized he is when you look at the small details in the store. It was just an absolute delight to shop in a real store and be helped by a real person who understands his products and inventory. Wayne, if you are reading this, thank you again!!

Buying a mattress can be overwhelming and confusing. I had visited a generic mattress store…read morebeforehand and left feeling rushed and sold to. Golden Dreams Mattress, though, was a complete 180. Nate blew me away with his elite level of customer service, expertise, and incredible mattress selection. Working with Nate didn't feel like a sales experience, but an educational experience where I just so happened to buy a mattress at the end. He took the time to genuinely get to know me, understand how I sleep, and with his decades of experience, was able to walk me through everything I needed to know to make the right decision. It's like he knows mattresses better than I know the back of my hand. I was able to take plenty of time working through the decision because Nate was incredibly patient and accommodating every step of the way. He never once pressured me into a rushed purchase. It was refreshing to see that he was just as invested in finding the right mattress for me as I was. There's something really special about the experience Nate has built at Golden Dreams Mattress. From the moment I walked in through the delivery process, the level of personal attention and genuine care he provides is incredibly rare. Nate is a true professional who clearly takes tremendous pride in what he does, and it shows in every part of the experience. I can't recommend Golden Dreams Mattress enough! If you're in the market for a new mattress, I wouldn't look anywhere else.

We came in search of an oxygen pillow and Nate had the full complement of firmness and height…read morecombinations -- far better than any other store we had called. He was informative and no-pressure during the fitting process. While we weren't there for mattresses, he had a wide selection of brands and models with clear price information next to each bed. Make sure you text or call for an appointment! The store is open by appointment only so you will have his full attention during the process.

We bought 4 pillows from here. Well, well worth the price! Nessa was so super knowledgeable about…read moreall the different types of pillows that they have. We got to test them out before we selected the one we wanted. Mind you they are made to order, so for the most part you find one they don't have it in stock at the store. If you are lucky they might, but most of them are made to order. They tell you 4-6 weeks, but 1 of our 4 was shipped out the very next day! 2 more shipped out a week later. I am still waiting on 1, but that is because I selected one pillow for a slide sleeper and it was different from the other 3. I love our Avocado Green pillow because we are able to stuff it to the firmness we wanted with the extra fill it comes with. You can choose from standard or side-sleeper. It is so pretty inside I was inspired! Now to go get the stuff to change my room! On the way out...don't forget to ask for a cup of Kombucha or Cold Brew. It was yummy! Thanks Nessa for all your fantastic knowledge...2025 we will definitely come back when we are ready to change out our mattress we've had forever!

Such a frustrating experience - just trying to buy replacement pillowcases turns into a 3 month…read moreordeal of multiple trips to the store and trying to get online support. None of which has been helpful and has only complicated the process. This whole experience started off negative from my first store visit. I arrived 20 minutes before closing which got me an icy reception. There were maybe 5 employees there and it was clear that nobody was happy about me walking in. Their demeanor was so confusing I even asked if they were closed, even though I checked the hours. Had they asked they would've known I was just there for a quick pickup but after seeing there were no pillowcases in stock I had to approach the group that were just sitting there staring into their laptops. So one of them placed my order online and lo and behold it's the wrong size. This is just the beginning of it, if the company wants to "investigate" they can refer to my back & forth emails with Aura, who I'm not even sure is an actual human. My pillow is still naked.

My husband and myself went to Basset Furniture about nine months ago after the passing of our final…read moreFrenchie with the intention to indulge in some higher end furniture that will fit our new no kids/no pets lifestyle. We went into the store in San Marcos, one of many furniture dealers we visited in the North County area, with the intention to develop a sense of what we were looking for. It was nice to have guidance on the products fit into our vision and our designer/sales rep Patty was incredibly responsive and helpful in answering our questions. She was also very patient as we returned multiple times over a number of weeks. As a business owner I like to be a judicious buyer so we didn't want to rush into any big decisions especially in this economy. We found a couple of items at various places that we liked but our experience with Basset Furniture was so positive that we returned there to make our purchase. The final enticement being a 0% interest rate for 36 months which worked out great to spread the cost out over time - and allow us to indulge more than originally planned. We ordered a BDI media center, a BDI bar, an oversize stuffed chair (on floor/clearance), and a Himolla Stratus loveseat. the stuffed chair was a Bassett product which was on clearance. I was not totally sure about the stuffed chair when we impulse bought it off the floor but it is just amazing. It is like a small couch for two people and so darn comfortable. The entertainment center and the bar came from the same company (BDI) and we are very pleased with the look of it as well as the quality. Basset is still getting us a replacement for a misalignment on our bar and I will update this review once that comes. They were very responsive to this issue. The delivery of our power loveseat had a couple of complications (not unexpected for a product being shipped from Germany) but Basset was able to assist us in resolving this over a few months of back and forth. The final product is the beautiful living room of our dreams. Tiffany was an incredible resource on the back end assisting us with any issues and overall our experience with the San Marcos Bassett furniture store has been excellent. Once this first 20k in furniture is paid off we plan to purchase many more items in coming years and will be visiting this store first when making big purchases. Hopefully Patty and Tiffany are still there in the coming years to provide the amazing service we have experienced this time around.

They charged me $214.43 for a restocking fee even though the product arrived to their store damaged…read moreand I was told by Debbie that she couldn't get me a perfect one. The $214.43 is more than their stated restocking fee as I bought the item on sale. I wrote customer service the following: Subject: Urgent: Refund Request for Damaged Caspian Chairside Table - Order/Transaction #W0036174 Dear Bassett Furniture Co. Customer Service, I am writing to request a full refund for a Caspian Chairside Table 6S24-0643 that I purchased for $949.00 during a sale. The table arrived at your San Marcos store damaged, and upon inspection, Debbie, a representative at the San Marcos store, informed me that a perfect, undamaged replacement could not be secured. Due to the item arriving damaged, I requested a refund. I was subsequently charged a significant amount, with $214.43 being withheld from my refund. I firmly believe that a restocking fee should not apply in this situation, as the table was damaged upon arrival and was never delivered to my home; I inspected it at your showroom. Even if a restocking fee were applicable, your standard 15% restocking fee on the purchase price of $949.00 would amount to $142.35. The $214.43 that was withheld significantly exceeds this amount, representing more than the stated 15%. Therefore, I am requesting a full refund of the $214.43 that was withheld. This amount represents the difference between the full purchase price and the refund I received. Alternatively, if a full refund of the withheld amount is not possible despite the table arriving damaged and no undamaged replacement being available, I request that the restocking fee be adjusted to the stated 15% of the purchase price, which is $142.35. This would mean I am owed an additional $72.08 ($214.43 - $142.35). I expect a fair resolution to this matter. Please process the refund of $214.43 or, at a minimum, the $72.08 difference to adhere to your stated restocking fee policy for damaged goods. I look forward to your prompt response and a resolution to this issue. You can reach me at ***-***-**** or ******@gmail.com

Starting when we walked in the door and were greeted by Doaa we knew we were in good hands. It…read moretook a few months to make our decision but we picked out an amazing sectional with her help. It was delivered and installed by Noah and Tim, who were courteous, efficient and so professional! They did a great job of setting it up and teaching us the controls of the sectional. Overall very positive experience once again. Doaa, Tim and Noah are a definite asset to your business.

I walked in randomly and was greated by Christie. Over the next few days, she was incredibly…read morehelpful. She is a thoughtful and hard working designer who understand the what, why and how of the sofas and loveseats we were looking to buy and knew her inventory. If she didn't know the answer she was quick to follow up and give a response. She was patient and took a lot of self-Initiative for us on pricing out options, as well as working hard to give us the best possible price. Would recommend her highly.

The quality of their furniture is spectacular. Lots of handmade stuff. We had a Murphy bed just…read moreinstalled in our condo downtown San Diego. It's a beautiful piece of furniture solid wood and installation was done so well it fits in seamlessly. We had a scheduling snafu and they bent over backwards to re-schedule it and have it done very promptly and professional professionally. I can't recommend the more highly.

I needed a Murphy Bed... and a quick Yelp Search - I found "Murphy Beds of San Diego". They had…read morethe best reviews, so why not? According to their website - their goal is to to provide customers with extraordinary service that exceeds their expectations while offering high-quality all wood wall beds and cabinet beds that can be customized around your unique lifestyle needs. Their knowledgeable Product Advisors can coordinate delivery and installation with a focus on customer satisfaction. I would wholeheartedly agree with their goal. In November 2023, I went to their showroom to see the options. I ended up on the white cabinet style and also purchased a mattress (suited for murphy beds). The Product Advisor that was helping us was knowledgeable - and helped us picked out the best one for what I was looking for. Not super salesy at all. Since the Murphy Bed is made with real wood, it took about 8 weeks to make, so delivery and installation didn't occur until January 2024. Installation services was to the day - but I didn't know the time frame. The guys arrived on a Saturday morning at 8am and were out of my apartment within 1.5 hours. Quick, easy, done! Since January 2024, the Murphy Bed has been in use multiple times - and no complaints. It's sturdy, good spring action, and easy to open and close quietly. - Murphy Bed Closed - https://www.yelp.com/user_local_photos?select=upAFfOVO1sEJ0YTYHGbKUg&userid=NvUeb5G_mSSxgKhEE_Hueg - Murphy Bed Open - https://www.yelp.com/user_local_photos?select=0v2hfo9SczRAAyANNAcV8A&userid=NvUeb5G_mSSxgKhEE_Hueg For the price I paid, I agree with the quality of the materials and installation service delivered. Thank You!

I was looking for a specific piece to go in my kitchen. Tala helped me custom order a cabinet to…read moremeet the style and dimensions needed. She went above and beyond to get my piece right including a correction. She was very professional and a pleasure to work with. I highly recommend her and Coastal Furniture.

When we decided to build our house in Encinitas, we wanted this house to have a coastal feeling…read more We met with Tala( owner) and she helped us pick out the light and airy fabric for our sofa. She also helped with the design we were anticipating. Tala knew we had a cat, so she included extra fabric as a blanket to put over the head of the sofa for our cat to perch on. In addition, Tala threw in extra accent pillows at no charge. We love Tala and we love our sofa! We also saw this fantastic bright entry way console table which matches perfectly with the entry way chandelier. We had the most wonderful experience with Tala.

We were lucky enough to have Austin Dickie assist us with our order. He was professional,…read moreknowledgeable, and went above and beyond. Nice guy, no pressure, and great follow-up. I highly recommend you visit California Patio and ask for Austin if you are looking for outdoor furniture.

I purchased some very attractive patio tables and chairs at the Encinitas location of California…read morePatio that were made in Denmark yet were still affordable. Nina Wood was extremely helpful in the selection process as well as the placement of our order, the delivery details and keeping us informed about the process. She always follows up and gets back to me when I have questions and concerns. She works at both the Encinitas and San Juan Capistrano stores. Thank you, Nina!!