The salesperson was very helpful in determining how to place my custom bar stools order. It took quite a while for it to be built, but Nativa's customer service sent me emails every couple of weeks with updates. When it did arrive, it was packed extremely well, and the piece is beautiful. Very expensive, but worth it. read more

Nativa Interiors - Bar stools floor samples - Furniture Stores Near Me - Solana Beach, California

Do not buy an anything from this store. Look elsewhere, save yourself money and inconvenience. We bought a motorized reclining sofa 2 1/2 years ago. It broke end of May and is stuck in the recline position. We've been calling Aldo for the last couple months and he's claimed a part is on order. As of today still not fixed and they can't do anything for us. Nativa does not stand behind their product. BUYER BEWARE! How many months does it take for Nativa to repair a sofa? Why are they selling products they can't repair and stand behind? All of the communication has been from us asking for status and continuing to be told the part is "on the way". read more

I bought a beautiful solid oak table a couple of years ago. It was VERY EXPENSIVE. I knew it would be expensive, but I wanted a solid wood table that would last. I bought a solid oak table 40 years ago, and a relative now has it, and it is still beautiful. Also, I have Umbrella Cockatoos, so I wanted it sturdy. My last oak table and the cockatoos lived together peacefully for many years with no issues at all. First, after weeks of waiting, Native sent me the wrong table!! However, as I was a bit unsure if the table I bought was a bit modern for me, and the new table was ok, I chose to keep it. But c'mon!! That kind of money at least send me the right table! I had asked for them to do several coats of polyurethane on the chairs and table because of the birds. I am not sure they did; it doesn't look like it. The birds sit on the back of the chairs, and their nails have made little indentations. That didn't happen on my last oak table set. But it was caused by the birds, so whatever on that, my bad. Now, the finish is peeling off!! Also, the wood is warping in one section. Not a huge amount, but you can definitely see it! I asked the store to come out, and they are blaming the birds for the table. No way! First, they 95% hang out on the chairs. Second, it is peeling along the grain in the wood! Wherever the grain is, it is peeling. No way can the birds cause that!! Nativa sent one woodworker out, and he agreed, the chairs are my birds, the table is not. He said this to my face. Now, Nativa is lying, saying the woodworker said it was all the birds! The manager of the store will not come out and look at it himself. I have bought nice furniture for many years, and this definitely doesn't fit in the fine furniture category! Go somewhere else. read more

Aldo Lopez is our service rep at Nativa. We have purchased quite a few quality items through Nativa. Naturally sometimes things happen beyond the control of the local shop. Aldo always goes the distance to make sure we get the quality and service we expect from a fine shop. Thanks, Aldo! read more

They fixed the issue promptly and professionally. We are very happy with the results and would definitely recommend them .

Aldo, from Customer Service, has assisted us with 2 repairs now for our leather reclining sofa (which we love). He has always been quick to respond and quick to action. Although our most recent repair took some time to complete, he was always attentive to and on top of our issues and his persistent communication with the manufacturer led to changing the repair provider who in turn got the job done. Aldo is very customer focused and in so doing shows his commitment to his employer's reputation. Thank you! read more

They have very nice furniture and very stylish. Their customer service is great. Aldo was great

I have a 2 year old Nativa recliner. The seat was quite worn for only 2 years. I talked to Aldo and he quickly solved the problem by Getting a new seat. It was installed last week and the chair looks like new again. I couldn't be happier with Aldo with all the steps and follow up read more

Nativa Interiors - New seat cushion installed. Matches perfectly - Furniture Stores Near Me - Solana Beach, California

Shout out to delivery guys Jose & Jesus!! They work well together! Very pleased with the delivery of a king bed frame! We pre-scheduled delivery for today. We were given a 2 hr window for delivery. Per our request, we asked that they notify us with an eta the day of delivery, which they did. They were punctual & very careful not to scratch/damage existing furniture when moving the bed frame in. Set up went smoothly too! Overall 5 stars for their service! read more

Claudio was exceptional! Helped me pick exactly what I wanted for my bed. It arrived after only a short wait where I was sent pictures to make sure I was happy with it before it was sent. , was delivered right into my garage ( the delivery company were great with communicating and the drop off ) The bed is well built and was so easy to put together ( I didn't see the assembly instructions until after I had finished) simple ! I would highly recommend and I will use them again in the future 5 stars read more

Nativa Interiors - Furniture Stores Near Me - Solana Beach, California

Terrible service, mediocre products. Don't shop here!! We bought 2 barstools. Took months longer to receive than read more

I just have to rave about the sales staff and the delivery drivers! I ordered 2 beautiful sofas by Gamma. I received a text just a couple hours ago saying the sofas had arrived and when would i like them delivered. My reply was ASAP!! To which they said they'd be here in an hour!! amazing !! Alfonso and Jose were here in an hour and carefully unwrapped them and placed them in my room. Could not be any happier! great place to do business , great customer service. I'll continue to shop here for my furniture needs . thank you! becky bedford read more

Great, easy experience from beginning to end. Claudio our customer service rep made the impossible possible by getting our couch to us in time for a visiting guest. Then Alfonso was very responsive, kind, and flexible with scheduling the delivery and even changing things based on multiple timing changing requests from us. And the delivery and assembly folks were super nice, speedy, and thorough. American Leather + Nativa for the win! read more

Nativa Interiors - Furniture Stores Near Me - Solana Beach, California

Great customer service and a wonderful product. We love our new bed. A special thank you to Aldo who went above and beyond for us.

Very pleased with whole process. From the first look to the sale and the delivery. I would highly recommend Nativa! Dave and Debbie Ellis Exquisiteknives.com read more

I so appreciate Aldo Lopez's help in getting a Nativa sofa bed fixed. He was right on top of everything from the day I first called him to ask for help. Right on top of things, communicative, understanding, responsive and efficient are words that come to mind when I think about my interactions with Aldo. You don't find people who deserve those words around much any more. Thank you for offering such an effective customer service person. There is just one issue left re getting three giant boxes filled with original mattress and metal materials that the Nativa "fix-it person" left in my breezeway. Because renovations in my kitchen and other rooms adjacent to the breezeway will start any day now, I need to have everything taken away asap. Thank you for offering such good service and competent assistance. Marjorie H read more

Not quite sure what took me so long to post a review for Nativa furniture in Solana Beach. I am happy to take this time opportunity in quarantine to really appreciate & convey the job that Nativa has done for us in the past 12 months. We did a home remodel and Nativa was there with fantastic ideas and options for all of our new furniture and accessory purchases. The choices are endless, and they are very willing and extremely able to help with ideas and suggestions. It truly is the best furniture store in our area whether you need one chair, a house full of furniture, decorative accessories or even wall coverings and window treatments .Thank you to Silvina and her team! Keep up the great work! read more

Nativa Interiors - Dining room & living room. Thanks to Nativa! - Furniture Stores Near Me - Solana Beach, California

What a fricking mess of a company. It took us over a year of pure hell to go through the process of receiving a refund for a poorly crafted piece of furniture sent from this company. They repeatedly lied, intentionally ignored us, and overall gave the most horrendous service I've ever received. It took months for our order to ship out, only for it to arrive unusable. We immediately declined the delivery (as advised by their company) then the real hell began as we worked to get a refund. Stay as far away from this company as you possibly can. read more

I got a dining table made from Italy. Absolutely beautiful. Rene was very helpful. It took forever due to the pandemic but they were able to keep in touch and give me updates. I also dealt with Aldo, who is absolutely amazing and very professional. He apologized several times due to the delay in delivery, however, it was not even his fault. All the shipments were stuck at Long Beach Harbor. read more

I purchased and paid for a bed 3 months ago which has yet to arrive. I understand we're in a pandemic but follow up and communication regarding this is key, this is where Nativa fails. Phone calls and emails aren't returned. They are fabulous when you're making a purchase but the customer service once that's done is lacking, shame. read more

This store has a large selection of high-end furniture. Very helpful staff. It's a little pricey and somewhat cluttered, but there are great pieces of furniture to be found here. read more

My experience with Nativa has always been great .... sales (a lot of fun help and suggestions from Dulce), follow-up (friendly and informative) and delivery (Alfonso - super nice and efficient). I've bought two of the same chair, but in different colors for both the wood and cushions. I love them. So does everyone else. Highly recommend Nativa. read more

I recently called Nativa and asked them to recommend a person to help refinish a table and chairs that we had purchased from them over 20 years ago. I explained how the table and chairs were very important to me and my wife as we have shared many breakfast, lunches, dinners, and conversations on that table with our family and friends. Their team was all over the request and recommended a gentleman by the name of Ramon Mata. Ramon contacted me and picked up my table and chairs, texted me along the entire process to make sure I was happy with the color, etc, and returned them in approximately two weeks; exceeding every expectation that my wife and I had. The table and chairs came out fantastic!! Aldo Lopez, with Nativa, worked with me throughout the entire process, especially following up once the work had been completed. From what I can tell, it appears that Nativa's only interest in all this was that we were completely satisfied. It is great to see a company that continues to support your purchase, even after the sale had been done ober twenty years ago. Thank you Nativa, Ramon Mata and his team. read more

Excellent Customer Service We had a few problems with furniture we ordered and received during the worst of the pandemic. Only recently we reached out to express our dissatisfaction. We treated with respectful understanding by Claudio in Customer Service. The issues were then throughly resolved by the manager. They took the time to help us in upgrading the furniture at a mutually agreed upon price. A very positive experience with good people who care about their products and their customers. read more

We were very happy with the design portion of our experience. The furniture is beautiful. Our biggest complaint is the lack of communication we experienced with our designer. She rarely returned phone calls. We had to try to catch her at the store in order to speak with her. Our furniture took forever to arrive, understandably due to the pandemic slow down. It was very hard and frustrating to get information on delivery dates. Even when we were told something, it rarely happened when expected. Our last piece of furniture was delivered nearly one year from the date we ordered. But the shining star at the company is Pamela. Her job as concierge has to be very hard with customers clamoring to get information on deliveries. She was unfailingly polite, always followed up with any information she could get. Five plus stars for her. We also want to thank Dolci, who took it upon herself to help get information for us. read more

I called and talked with Michelle. What I needed was a little out of the ordinary and she was very communicative and knowledgable. She leapt into action and emailed me back with some questions. Her response time and swiftness was great to experience. Highly recommend. read more

I was kept up to date from the time the order was placed thru it was delivered. everything happened as i was told. there were no surprises. read more

Our retail store purchased a table from Nativa Interiors. The quality and style is fantastic! Aldo was an absolute pleasure to work with:) We can't wait to see how much our shoppers are going to love this dining table!! Just in time for the holidays as well. read more

Claudio is the only nativa employee I am giving 5 stars to simply because he is the only one that consistently answered my questions on the status of my order. the LaJolla store, where I made the purchase, never returned my calls for a delivery update which was months longer than the salesperson quoted me. even if Claudio didn't know the answer, he communicated this with me and then found the answer and relayed it to me. Claudio went above and beyond and truly exceeded my expectations. read more

The customer service was some of the best I have ever experienced. The communication and follow-up confirming I received my order in time for a special event at my home was extremely impressive. I want to thank the customer service and design team at Nativa for going above and beyond to make sure everything was PERFECT!!! I will be a return customer!!!! read more

Customer service gets a minus 10. Order delayed by months. No calls. No email. No apology. Salesperson Laura said it's not her fault, too bad. Would not touch these people with a 10-foot pole. Steer clear. They don't deserve your business. read more

If I were you, I would find your furniture elsewhere! They are great when you are in the buying process. Once you have purchased the service is HORRIBLE. I paid an astronomical amount for a loveseat. It has a bit of damage and it took almost two weeks for someone to respond to me only to be told that it is leather and it is a natural product. They did not have the courtesy of coming out to see it, nothing. No calls, no help, no nothing. It took them two weeks just to deliver to me and they are only 3 miles from my home. I would never buy another piece of furniture from this store...EVER!!!! There is so much more that I could say but won't. Just do yourself and your family a favor and stay away from this store. read more

Hi Silvina,   Thank you for your reply. But before you reply to me, you should check the record first. I made the purchase on October 25, 2015. This means that the furniture I spent $34,000 on lasted less than even four years. For the moving, as I mentioned I moved from the old house to the new house not even 2 miles away. Most importantly, the furniture has never been stored in a storage room. We hired the professional moving company, they packed and moved very carefully. In other words, if it is because of the damage caused in the process of moving, why don't we contact the moving company for compensation but come to you? It does not make sense. As I said, before moving, I have already contacted the customer service for painting peeled off/furniture cracks issues.   The technician came to my house and told me there have two beds completely damaged due to quality problems and the sofa arm needs upholsterer to repair, he also informed me that there only a few items can be touched up. I still have his text messages. And even you came to my house said those two beds are completely damaged because quality problems, you also said you couldn't allow your furniture to be in this quality. I really wish I had recorded what you said so that you couldn't say it was a minor problem.   I can't believe the quality of the furniture we paid so much for is so poor. And the customer service is so bad, the business passes the buck to the customer. I really hope you can give us a fair solution.   Have a great day!   Susan read more

We are so happy with our beautiful dining room table and chairs. Aldo from customer service went the extra mile to help us resolve an issue.

I was quite impressed with the customer service Nativa Interiors provided, specifically Aldo. He was polite, thorough, and attentive to our customer service needs. My husband and I purchased an American Leather recliner chair from Nativa nearly 10 years ago and love the chair; however, recently it needed some repairs to the footrest. I contacted Nativa about this and we found out from Aldo that the chair was still under warranty from the manufacturer. Aldo was responsive and followed through every step of the way on the repair of our chair from getting the broken parts sent to us to arranging the repair service company to come to our house and fix it within an hour. The chair works like new. We're very happy with the service and the product. Thank you, Aldo! read more

Nativa is my FAVORITE furniture store in San Diego. The selections are affordable and quality. The sales force was helpful with determining the best design for your home. They went over and beyond assisting us when we purchased our sectional and comfy lounge chair. They have two convenient locations, Solana Beach and La Jolla. After the chair delivery, we called regarding a couple of smudges on the chair. They sent a professional leather cleaner within the week and took care of it. I highly recommend Native Furniture and Design. Appreciatively, Jeannie Gleeson read more

My review is strictly for Aldo in Customer Service! While I am not impressed with the Sales Team at all, which hung up on me when I called the showroom and then I called back and was treated less then kind. I do agree with other reviews that they are courteous when you make the purchase but the service does lack after. I am a patient person and always inquire kindly (since I understand supply chain when it comes to furniture) I was a customer service rep/sales rep my entire career, I trained customer service reps later in my career (including in the furniture industry) and I will tell you that Aldo went above and beyond from the very first email to him. He was kind, patient, eager to please and wants the best for the customer. He is a Gem and that many can learn from on how to interface with clients, showing them they matter and appreciate their business. Aldo's follow up through the whole process was amazing and greatly appreciated. While I will not be purchasing any other items from this store, I am truly grateful to Aldo and the kindness he showed throughout the process. We received our stools without a hitch, Aldo found an alternative delivery service to make sure we got our stools in time for the holidays which was not expected, but appreciated. read more

The dining table I ordered in early September finally arrived today, and is absolutely perfect (save for a small nick on a corner, which I'm sure Nativa will make right). The real star of the show, though, was the delivery team. Alfonso and his partner considered a couple of different points of access to the dining room, measured carefully, and were able to get the (extremely heavy) table in sideways through a patio door. They were exceptionally courteous, kind, resourceful, and respectful of my home. read more

Disappointed is the only way to describe our experience. We remodeled our entire home and purchased several items from the Solana Beach location, including a dining table, chairs, coffee table, bed and two bedside tables. Please keep in mind we have refurnished our ENTIRE 6 bedroom home and have used Arhaus, Roche Bobois and Design Within Reach but the only store that has given us a headache has been Nativa. Delivery has been severely delayed and without any explanation whatsoever. When we purchased our bedside tables we were told they were in stock and could ship in 4-6 weeks...I was informed today (only because I have sent two emails inquiring as to status as we are at the six week mark) that we will not receive them until December!! Are you kidding me? It's been this way with almost everything. I've had to send multiple emails to find out where the furniture is, nobody in their distribution center seems to know what is going on and communication is virtually non existent and sometimes rude. We've spent a good deal of money with them and this is the level of customer service so you can imagine the type you'll receive if you are spending less. I will say that the dining table that we've actually received is beautiful...sure would be nice to actually be able to sit at it in the chairs we've purchased. Maybe before the holidays, right? I'll never purchase another item from them again. read more

I bought an American Leather sleeper sofa and sleeper chair from Nativa. Laura, my sales consultant was very helpful with the selection process. Unfortunately this transaction happened during Covid when there were many disruptions in the supply chain for American Leather. Nativa's Customer Service team was pretty responsive in updating me on the ever-changing delivery date. Sometimes I had to ask several times before I got a reply. It was overwhelming and frustrating for all involved, but what can anyone do when there's no foam anywhere to be had?? At last my pieces arrived, and the delivery team was very quick to get them to my home, assembled, and to our satisfaction. read more