They charged me $214.43 for a restocking fee even though the product arrived to their store damaged…read moreand I was told by Debbie that she couldn't get me a perfect one. The $214.43 is more than their stated restocking fee as I bought the item on sale. I wrote customer service the following: Subject: Urgent: Refund Request for Damaged Caspian Chairside Table - Order/Transaction #W0036174 Dear Bassett Furniture Co. Customer Service, I am writing to request a full refund for a Caspian Chairside Table 6S24-0643 that I purchased for $949.00 during a sale. The table arrived at your San Marcos store damaged, and upon inspection, Debbie, a representative at the San Marcos store, informed me that a perfect, undamaged replacement could not be secured. Due to the item arriving damaged, I requested a refund. I was subsequently charged a significant amount, with $214.43 being withheld from my refund. I firmly believe that a restocking fee should not apply in this situation, as the table was damaged upon arrival and was never delivered to my home; I inspected it at your showroom. Even if a restocking fee were applicable, your standard 15% restocking fee on the purchase price of $949.00 would amount to $142.35. The $214.43 that was withheld significantly exceeds this amount, representing more than the stated 15%. Therefore, I am requesting a full refund of the $214.43 that was withheld. This amount represents the difference between the full purchase price and the refund I received. Alternatively, if a full refund of the withheld amount is not possible despite the table arriving damaged and no undamaged replacement being available, I request that the restocking fee be adjusted to the stated 15% of the purchase price, which is $142.35. This would mean I am owed an additional $72.08 ($214.43 - $142.35). I expect a fair resolution to this matter. Please process the refund of $214.43 or, at a minimum, the $72.08 difference to adhere to your stated restocking fee policy for damaged goods. I look forward to your prompt response and a resolution to this issue. You can reach me at ***-***-**** or ******@gmail.com

Bought a custom leather couch and ottoman LESS THAN 5 years ago. Got the extended warranty which…read moredoesn't expire until Nov 2025. My couch has spots where the leather color has come off. They will NOT honor their warranty! The icing on the cake of purchasing this couch was when the manager told me he has a dog and boys that climb all over it and that he had it for 10 years and it still looked great. He even showed me photos!! DON'T BUY FROM THESE GUYS. I don't have kids and dogs running all over my couch. It's my husband and me. That's it! And the photos show what my couch looks like. Shame on Bassett for not honoring their furniture!!

John O'Dell is a wonderful salesman. Not pushy and always ready to help with selecting exactly what…read morewe needed. Never a hard sell. Skylar's delivery team is also amazing! Very polite and dependable. Thank you John for helping us design our outdoor living areas!!

Skylar's does not disappoint. They have the best selection and value of patio furniture in North…read moreCounty. You could probably find some items cheaper at other store but you'd sacrifice quality and service. And the delivery was seamless. We recently purchased a couch for our patio room and we are thrilled with the comfort, design and craftmanship. We will shop there first when we're in the market for our next furniture purchase.

Dalton went above and beyond every expectation I had. He is an absolute sweetheart. He even…read moreremembered me from a week earlier when I visited the store with my daughter, which made the experience feel incredibly personal. He was kind, patient, and genuinely helpful throughout the entire process. He took the time to address all of my questions and concerns, resolving everything quickly and effortlessly. I wish every store operated as seamlessly and professionally as Crate & Barrel. Dalton is truly a legend at Crate & Barrel. He clearly takes great pride in his work and is extremely knowledgeable about everything in the store. No matter what question you have, he has an answer. It's rare to meet someone who provides this level of customer service, and he made this one of the best retail experiences I've ever had. I hope I have the opportunity to work with him again in the future.

We came here for a quick walk after celebrating a BIRTHDAY LUNCH next door at Shabuworks! And…read moreunexpectedly, we also had to use the RESTROOMS which were pretty clean by the way... After using the restrooms, we started BROWSING. The walkways were a bit narrow so if you see incoming traffic by pedestrians you will have to squeeze by each other quite UNCOMFORTABLY!... SERVICE: There's no greeting and I didn't see any staff in sight except at the cashier. It looks like everyone is focused on getting the job done and DONE on out of here! SELECTIONS: 5/10 I was shocked to see sofas that are slightly damaged and/or have STAINS on them still going for almost $1,000! And that is a RED FLAG for get the hell out of here! Now I know why it's called CRATE and BARREL OUTLET!... Because LET us get on OUT of here!!!!!!!!

Is there a rating lower than 1? We walked in the store and walked around for 5 minutes- walking…read moreright past a lady at a desk who didn't say a word, so goodbye...

After calling Lawerence Furniture about an issue for a recliner we purchased in 2016 their…read morefurniture repair person, Russ called to make an appointment to come to our home to inspect the chair. Russ was a pleasure to work. He did everything he could to get the job done. Eddie and Warren

If you're looking for quality furniture at an affordable price, Johnson's Furniture is the place to…read morego. You'll find unique, one-of-a-kind pieces that are sure to fit your style and your home perfectly. With an accredited interior designer on-site, offering expertise in color, design, and space planning, you'll receive personalized guidance to help you choose furniture you'll love for years to come. Our family has shopped at Johnson's for generations, and we continue to be impressed by their quality, service, and selection. We're confident you'll love them as much as we do. Stop by and see for yourself--you'll truly be glad you did! With gratitude, Karisa Gleason

I normally do not write negative reviews, but after multiple experiences with Johnson Interior, I…read morefeel people should know what happened. About 10 years ago, I purchased a petite lift chair for my mother, who was 85 years old and about 155 lbs . The chair was wonderful -- comfortable, appropriately sized for a small person, and it lasted for years. My mother is now 95 years old, on hospice, weighs about 90 pounds. When Johnson interior sent me an email saying that they were having a sale I decided to buy my mom the chair again for her body size now. ecause the original chair worked so well, I contacted Johnson Interior to purchase the exact same chair again. Oh When I called, I specifically asked for the same model. When I went into the store to complete the paperwork, the owner showed me color options, including a gray chair color . I agreed to the gray color, believing it was simply the same model petite chair originally purchased. What was delivered was completely different. The new chair is oversized and appears designed for a much larger person It said bariatric size-- not for a frail hospice patient. My mother sinks into it, and the material traps heat. One day when I was caring for her myself and lifted her out of the chair, her back was completely drenched in sweat and her shirt smelt like gas and peroxide. She has bumps on the back of her hair line and her eyes had pink circles around them . When I contacted Johnson Interior, instead of helping resolve the issue directly, I was told I had to deal with the manufacturer myself because "too much time had passed." The problem is, I did not discover how bad the chair truly was until I personally cared for my mother for an afternoon Unfortunately, this was not my first difficult experience with this company. I also purchased a mattress from them that was supposed to be medium firm, but the wrong mattress was delivered. On top of that, finally they picked up the mattress and delivered a firm mattress. Upon receiving the Firm mattress they delivered it took off the cover and then it's the second bedroom so when I went in there like a day later it smelt so bad so I contacted the company and said that it smelt really bad . it had a strong chemical/plastic odor. Again, Johnson Interior directed me to handle the problem with the manufacturer myself. I had to file claims, coordinate inspections, and spend valuable time dealing with the issue while also working full-time and caring for my mother on hospice. Eventually, the manufacturer's inspector confirmed the mattress was defective, and I finally received a refund. My frustration is simple: when a business sells a product, they should stand behind it and help their customers when something goes wrong. Customers should not be forced to chase manufacturers, file claims, and manage the entire process themselves. Caring for a loved one on hospice is already emotionally and physically exhausting. These situations added unnecessary stress during a very difficult time. Based on my experiences, I would not recommend Johnson Interior. I would give no stars but it's not possible to do that. What would be improved how about good customer service and giving grace to people who have busy lives and being honest.

Wonderful selection of patio furniture and very…read moreknowledgeable staff. They are the best.

This place has very high quality patio furniture. So much more comfortable and durable than the…read morefurniture at big box stores. Not cheap but quality never is.

After much research, I purchased my 5 piece wicker chat set by phone…read more My salesperson Tracy was very helpful, professional and friendly. He realistically set delivery time which I appreciated. The set arrived in perfect condition, exactly what we expected! I recommend purchasing through them, especially Tracy, who communicated well and got the job done.

Our outdoor forest space was transformed by the folks at Patio Productions. Got some excellent…read moredeals on some scratch-and-dent furniture, and ordered some items from the showroom. Very helpful, and the stuff looks great. As a deal-seeker and being ok with being flexible with the furniture for my space, I definitely appreciate the scratch-and-dent area where they have still very nice furniture but it can't be sold at full price. Not many places have this.

I would give customer service the day I bought it a 5* but the couch 0*. I purchased a modular…read morecouch from here back in February for $500, only 3 months after owning it the seams started coming undone.. now after 5 months almost every main cushion has some form of separation. I only have a 1 year old and a declawed older cat. Not sure why these are coming undone. Really not satisfied with the couch.

This is the best furniture shop in all of San Diego! I made an appointment online to look at a…read moresleeper sofa I was interested in. When I went in, Ray was very friendly and spoke professionally. Yet, he was very casual- which made me feel comfortable! The lounge area of the place looked furnished with their own supply. This gave a good idea of the quality of their furniture. I went in wanting one couch, got it ordered, left, and then changed my mind 2 hours later. I came back in that same day and Ray thoroughly accommodated me! It was the perfect service ! I got my couch delivered the very next morning and it has been effect ever since (2 months now)! The delivery was free and assembly fee is only 25$. I didn't pay for assembly as I'd like to think I'm a capable girl. Assembly was very easy ! The guys dropped it off in the middle of the room and I got to assembling. It took roughly 30-45 mins to complete all on my own! Folding down the box it came in was the hardest part..! Next time though, I'll pay for assembly as it's probably worth it for 2 big men to do it quicker for cheap :) I absolutely love the couch! It's the perfect comfort level and the color matches our living room. There were a few stray strings, but nothing a pair of scissors can't fix! I'm so happy with my purchase and that I want to buy the rest of our furniture from here!