Thank You Kary for your great customer service We Love the…read moreWasher/Dryer set ! We will be back !

Great non intimidating store where you can get appliances at a decent price that may have a few…read moredings and dents. I spoke to Tim, one of the sales rep, on a few occasions, and he was great. He told me that none of the items are refurbished or used. They are all brand new with a cosmetic defect here or there. That's it. In fact, some were so small that I couldn't find any issues with them. I saw some really good deals and some "OK" deals. When I spoke to the store manager, she said they were negotiable despite the price tag, which I thought was great. Ultimately we got a great deal at Costco, so we didnt end up purchasing anything from here, but I recommend it if youre trying to save hundreds and ok with small, sometimes barely noticeable cosmetic damage. Just make sure you look up the model number online to compare what it's being sold new. Some of the items weren't competitively priced.

Our refrigerator broke and we desperately needed a new one. We live in a tract home and have a tiny…read morespace for a frig. Even the counter depth refrigerators stick out. Sammy was unbelievable in working with us and helping us measure and find the right frig for us. She was patient for 2 visits. Home Depot and Best Buy didn't even have someone in the kitchen section to help us. Not to mention she was VERY knowledgeable and does not work on commission so she was just genuine in wanting to help us. Very rare these days to be helped by someone who actually cares. Come to Pacific sales and ask for Sammy if you want someone to actually help you find the right appliance for you. Otherwise you'll be spinning in big box stores with no one around who can give you expertise in the right purchase. Based on her expertise we went with a side by side counter depth GE. We are really excited! Thank you Sammy!

TLDR: Nice until there is a problem. Consider purchasing elsewhere, or at a different location…read more We've came in here for years, ultimately buying our appliances at Costco due to no delivery or installation fees (highly recommend) and great price on warranties. This time we wanted an Over the Range Microwave. We came in on Saturday, selected an open box microwave which appeared practically new, and discussed with Robert all the accessories it would come with. Robert stated the only thing it wouldn't come with was the box and instructions. He advised us we could pickup the microwave on Tuesday after 3pm. Later that evening my husband sent him an email confirming all the accessories it would come with. Days later Robert replied with a thumbs up (see attached photo). On Tuesday morning, my husband received a text message from Pacific Sales advising him the item was ready for pickup. We arrived after 3:00 and were immediately told our item was not ready. No one appeared to have known about it. We were then told someone could get it ready for us. Prior to them doing that we wanted to ensure we were getting the accessories. This is when everything went downhill. We found out the microwave did not come with several essential accessories (the turntable roller guide, grease filters, and more) Mind you this item was listed as "good" which means all the essential accessories should have been included. The associate helping us went to get the manager so we could discuss the situation. Annallee, the "Experience Manager", arrived about 20 feet away from us immediately shouting that the open box comes with whatever you see. There was zero professionalism in the way she initially spoke to us. I was surprised we didn't even get a "Hello". When she finally arrived in front of us, with an upside down name tag, mind you, we explained the situation. Instead of offering a sincere apology, she said "I wouldn't buy it if it were me." FYI we were the only customers in the store during that time. It was dead inside. Quickly after this, we went to the front desk and requested a refund. No one seemed to care or try to rectify the situation. At the very least they could have changed the open box label to "fair" instead of "good" since it was missing essential accessories. At the end of the day I simply cannot see how all of this happened and no one seemed to care. There was little professionalism despite the store being empty. I have seen other similar negative reviews and encourage you to find a place that values you as a customer when something goes wrong.

***PROFESSIONAL, HONEST AND KNOWLEDGEABLE! Thomas was amazing! We were EXTREMELY happy that he…read morewas able to fix our 14 year old oven. Trust me, Kemper will be our first choice when unfortunately an appliance breaks...and we all know they will at some point. Don't hesitate to call them!*** Thank you Thomas!

This was by far one of the worst experiences I've ever had with a service company. I always give…read morecredit where it's due and write plenty of positive reviews, but this company earned the opposite. I requested a closer ETA so I could be available for the appointment. Instead, there was no courtesy call or text to say they were on their way. They showed up unannounced, blew up my phone, and repeatedly rang my doorbell while I was on a work call. By the time I responded and let them know I was on my way, they told me they had already left. When I tried to calmly discuss the situation, they took it as "arguing" and responded in an extremely condescending and combative tone, even making a veiled threat about my choice of words. They then claimed they would be charging me a "no-show" fee, despite failing to provide the basic courtesy of letting me know they were arriving. I have worked with many companies in this field and have never encountered such unprofessionalism, rudeness, and lack of respect for a customer's time. I would never recommend this company to anyone. There are far better businesses out there that value their clients, communicate clearly, and conduct themselves with professionalism.

I had a lot of questions, but the person who helped me was truly professional and helpful, and the…read morecommunication was excellent. I highly recommend it.

The service was next day, on time, well priced and extremely professional…read more Work quality is on point and I would highly recommend The Appliance Pros.

Old electric dryer got too tired to keep on turning, so Serv-U-Appliance delivered a renewed…read moreelectric dryer to pick up the load!!! I've purchased several renewed appliances and they all have done well for me. Prices are reasonable. My confidence in this establishment has been solidified with this recent experience. Maurice was very helpful and made the transaction from purchase to delivery perfect! And Mario, who delivered our renewed electric dryer is a professional and a testament to the integrity and reliability of this place. Mario was very thorough and I was impressed with his extensive knowledge of appliances. He ensured that the appliance worked well and endeavored tirelessly to make sure that all was well. I greatly appreciate his work ethic and attitude, which is very rare today. This is a no frills store. Just expect integrity, knowledge and honesty from Serv-U-Appliance. They help make our lives easier and better.

Best price, best quality, especially best service. Owner is…read morepleasant, knowledgeable, honest and timely deliveries. Special kudos to the company tech and installer German. He did an incredible difficult install of complicated refrigerator, computer etc He absolutely went above and beyond getting it in. German actually took all 4 doors of it to fit. (I had measured wrong...) Great appliances! Owner Mario runs a great little business. Have been his customers 30 yrs. Maurice the day shop Mgr Maurice very polite and helpful.

Great customer greeting at showroom, Alex was No pressure to buy and we were able to look around…read more We were able to buy the Speed Queen front load washer we were looking for. Delivery was two days later and that crew was professional and helpful. Great installation and removal of old appliances. 5 Star plus Thank You!

Being in the area on Wednesday, October 21, we stopped in to ask a question about our Speed Queen…read morewasher purchased a few years ago from B&B. If we had been new customers, we would have left and not come back. We've been greeted before with warm respect and quick responses. The apathy & disengagement we were met with was a shock. Sean had difficulty taking his eyes off his 2 computer screens after stating our washer was outside of warranty, did not establish eye contact & my husband walked out. I stayed until being told to call back the next day to talk to a service tech. This is not the service I am familiar with at B&B. Your company is by far above the big box stores but this incident was a shock. I understand bad days and perhaps this is just that. To have this as the face of B&B is a sad representation of what brought us there originally; kind professionals interested in investing in long-time customers. Very disappointing to come away feeling like we annoyed Sean or were somehow a nuisance.

Brought in a old Weber that was still under warranty but if you have ever tried to use a Weber…read morewarranty it is Offshore disaster of broken english, photo sending, manual exploration and zero follow ups. They took a look, gave me a suggestion and now she lives again! Good people, check them out if need any bbq services.

San Diego Grill Pros is like Toys "R" Us for barbecue pitmasters!…read more I drove all the way from Huntington Beach to San Diego because I couldn't find the correct grill cover or the barbecue supplies I needed at Home Depot or Lowe's. It was absolutely worth the drive. They had everything I needed right there in stock and ready to go. I got the correct barbecue cover, picked up some spices, and of course walked out with a few other goodies I didn't know I needed. If you come here, ask for Jessica. She was awesome and took great care of me. Hands down, this is one of the best barbecue stores I've ever walked into. Grill is covered, supplies are stocked, spices are ready... now I can't wait to fire it up and start grilling! Thank you, Jessica and San Diego Grill Pros! I'll definitely be back.

I always buy my appliances from Yingst. They are a family run business with good values and…read moreawesome customer service. The delivery team is also amazing. Love the competitive pricing too.

Spoke to them on the phone and he told me you get what you pay for. I told him I paid the same…read moreamount that he was charging. I was trying to get some help and he was rude.

Ed was awesome and helped me find a whirlpool upper and lower dish rack quick compared to Home…read moreDepot. They even had my water filter for my fridge which also other spots didn't have. Would come back here for any washer and fridge needs!

I have used these folks many times. Have always been great to work with. They have always had can…read morenext day and a price that is fare. They need to make a living like the rest of us. Thank you for being here for us. Frank C.

Great, friendly, honest and easy booking and communication. Came out quickly during the heat wave.read more

Calling Right Way is the right thing to do if you're looking for fair pricing, great customer…read moreservice, and knowledgeable technicians! We were able to get a next-day cancellation when our AC stopped working during this record-breaking heatwave in San Diego. Service fee is on par with many other companies ($89). Vlad texted when he was on his way, and we were impressed with his professionalism, friendliness, and knowledge. He patiently answered all my questions, and importantly, he is trustworthy. Our AC is 15+ years old, but instead of pushing us to install a new AC, Vlad told us to ride it out until it dies before we get a new one. He has earned a repeat customer, and we recommend them to anyone who needs HVAC work. They are a small business who clearly take pride in their work and want to do things the right way. So glad we found them!