This was by far one of the worst experiences I've ever had with a service company. I always give…read morecredit where it's due and write plenty of positive reviews, but this company earned the opposite. I requested a closer ETA so I could be available for the appointment. Instead, there was no courtesy call or text to say they were on their way. They showed up unannounced, blew up my phone, and repeatedly rang my doorbell while I was on a work call. By the time I responded and let them know I was on my way, they told me they had already left. When I tried to calmly discuss the situation, they took it as "arguing" and responded in an extremely condescending and combative tone, even making a veiled threat about my choice of words. They then claimed they would be charging me a "no-show" fee, despite failing to provide the basic courtesy of letting me know they were arriving. I have worked with many companies in this field and have never encountered such unprofessionalism, rudeness, and lack of respect for a customer's time. I would never recommend this company to anyone. There are far better businesses out there that value their clients, communicate clearly, and conduct themselves with professionalism.

I want to preface this review with the following: First, there are decent people at this company…read more The receptionist, Emily, and the service tech, Omar, are very nice and I want to believe that they care. Secondly, I want to preface this saying that this was all for service that was under warranty, so I won't be able to review their pricing, since the cost to me was nothing but my time. I initially had an issue where my Speed Queen washing machine would not power on. I did all easy checks (breaker, plug, etc) and decided to call Speed Queen since the machine was still under warranty. They assigned me to Kemper Appliance. They initially came out quite quickly and diagnosed the issue as the control board. They ordered that part, which I am aware is a specialty part requiring a week to arrive. So, the part arrived the following Monday and their tech replaced it quickly in about 15 minutes. The tech left and we proceeded to do laundry the next day (Tuesday). At this point, we immediately noticed that when filling, the machine would make a loud screeching sound and stop mid-cycle, leaving clothes with soap on them and the machine reporting a fill error. I called on Wednesday morning and expressed my concerns that had the tech merely run a cycle, he would have heard the valves immediately and spoke to the owner, who said I would receive a call back to schedule. No call came. I called back on Friday to inquire and they told me that I was on schedule for Monday, even though I was not given this time. Incidentally the time was fine with me. I expressed my frustration to Emily, who was very understanding, and she said she would reach out to the owner, Soumya, who would reach back out to me. In my business, when we mess up a customer's order, they get put to the top of the pile and other customers have to wait. It's uncomfortable to explain to our customers, but it's the price we pay when we make a mistake. In this case, the tech did not test the machine beyond powering it on. The owner disputes this, but I was there for the duration of the service call, and a cycle is longer than the service call duration, so it is impossible that it was tested. Soumya never calls me back and instead I get another call from Emily instructing me to email Soumya. I take the time to write an email to put my concerns into a format acceptable to her. Keep in mind, nothing is on Yelp at this point and I am hoping to get this resolved amicably. She responds to my email basically taking no responsibility and alleging a test was done and that new issues can arise. I understand new issues arise. I would have understood if they said they needed to get more parts after finding the next issue. The problem is that we had almost another week of delay because they did not test and were not willing to own up to their mistake and get me scheduled quickly. She even tells me I can contact Speed Queen to get another servicer, but obviously, since it is Friday, no one will come sooner than Monday anyway. So, the tech comes out on Monday and takes another look and decides to order a valve. This takes another week. Now, I would argue that this is a less-specialized part that should have been on-hand since they are an authorized servicer, but I will let that slide since they're a small company and at this point, what can you do? After the part arrives, they schedule me for the following Tuesday to replace the valve. All seems good. We do some more laundry and now, only hot water will dispense even if we run it on cold. I check our water pressures and water heater temperature before calling again on a Friday. I assume we have all of this past us when I call and ask if they will come again. Emily speaks with the owner and they say to her that they will call Speed Queen on Monday to get me another servicer. Bear in mind, Speed Queen is still open and I say to them that they should call today to get this resolved quickly. I think if Kemper had been more respectful of my time, the least they could do is call that day to get another servicer. But no, that's too much for them. So I say that I would appreciate they call today or else I would call Speed Queen and explain the service issues that I have had with them and that I would request an alternate servicer myself. Emily says she will talk to the owners. At this point, if the owners had just called me and apologized, this could have resolved everything. But they have so much ego that they can't bring themselves to speak to a customer. So, the receptionist calls me back and says that they will not call Speed Queen today or Monday and that I am free to leave whatever feedback I like. So, with their blessing, I present this review to you all. I gave this company many opportunities to the right thing. I understood new issues popped up. What I can't abide is them not respecting my time and not owning their mistakes. This review could have been avoided so easily.

I was trying to repair a Dyson vacuum cleaner that seemed to have issues with the suction when…read moreusing the hose attachment. I tried to figure out what was wrong and caved in to having it being repaired by someone else. A-1 Sewing was recommended by another location who I contacted to do the repair and they didn't. It turns out it was a large piece that was blocking the airway and caused the valve to be stuck and not switch over as it should have. A-1 did a fantastic job fixing it and I was able to pick it up the same day.

Service with a smile! He helped me carry my machine too. Very helpful. The vacuum cleansing was…read moreexceptional. Seems brand new now:

Friendly, good service. Has good hours. On the main road. Going back with my upright vacuum by…read moreOreck.

I took my 20-something-year-old Dyson and a rug steamer in for maintenance and couldn't be happier!…read moreThe service was fast, friendly, and efficient. The location is super easy to get to, parking is a breeze, and the price was very fair. It's great knowing my machines will last even longer thanks to their care!

We have a very expensive side by side freezer in our garage. I bought it new, have always loved it…read morebut it's been turning itself off and melting our food. I hired a repairman to check it out. The guy told me "it's compressor is blown it'll cost you more to repair it than to buy a new one". Pablo (of North County Appliance Repair) was getting raves on NextDoor, Pablo sent out Rios to examine and repair this fridge. Rios repaired this beautiful fridge/freezer for a fraction of what had been estimated to me by the other company. Turns out our Compressor is just fine. Rios replaced its Defrost Thermostat. It's as though this fridge is young again----for a fraction of the estimated cost. I am blown away.

This appliance repair service is excellent. The technician gave me a three-hour window, giving me…read morethe courtesy of calling 20 minutes ahead of time so that I wasn't stuck at home waiting for him. He ascertained ahead of time what the problem was, so brought with him the diagnostic tools he needed. There were no hidden charges and no surprises. Pablo was courteous, knowledgeable, and pleasant. I highly recommend him and his company.

I always buy my appliances from Yingst. They are a family run business with good values and…read moreawesome customer service. The delivery team is also amazing. Love the competitive pricing too.

Spoke to them on the phone and he told me you get what you pay for. I told him I paid the same…read moreamount that he was charging. I was trying to get some help and he was rude.

I had the pleasure of meeting Akram today, and I wanted to share how impressed I was with his…read moreservice. He was incredibly friendly, honest, and informative. He provided great information regarding the units currently in stock and let me know that a large shipment is arriving next week. I truly appreciated that he did not pressure me to make a purchase today. Instead, he noted that I would have even more options next week to find exactly what I need for my investor's property flip. Based on this excellent experience, I will definitely be back next week.

Very responsive and friendly when we went to look at the current inventory. There is a variety of…read moreitems available for many price points. He gave us an amazing deal and delivered the same day! We are so happy to support a small business with such great customer service. Although inventory will vary I would highly recommend you checking them out.

Our refrigerator started having issues with the ice maker after a planned outage by SDG&E…read more Jeremy came today, took everything apart, found water had seeped into the ice maker circuitry and in less than 30 minutes, had put everything back together. The B&B techs are always so knowledgeable and informative. We continue to trust all our appliances to B&B ! Thanks for your continued excellent customer service.

I was referred to B&B by two of my neighbors who had good experience with them. I had a…read moreseven-year-old dryer that had issues. Jeff came out on a Monday. Did his survey and findings ordered parts. Said it would take three days. They called me Thursday afternoon and told me the parts was in and he was here Friday when he said he was going to be, parts installed all is well store had good communications I'm happy with the results believe me I've been through it with other appliance repair places with not as good as results I do recommend them.

Had a great experience with Apex Appliance Service!…read moreChristian was professional and efficient, and he did a great job with our Kenmore stackable clothes washer. Really appreciated that he was looking out for the longevity of the washer for us. Highly recommended.

Great experience with Apex Appliance. Our induction stove stopped working all of a sudden. We had…read moresomeone from Apex came out and within an hour, he had it up and running again! Thank you!