Oscar was very helpful and friendly to me with getting my old Singer sewing machine repaired and…read moretuned up. It had a broken tensioner /wheel, and he replaced it and checked the machine to make sure it was running properly. When I went to pick up the machine, I saw a piece of fabric where he tested the different stitching, etc. to be sure it was working well in general. The price for the repair/tune-up, was very reasonable. I've had my sewing machine for decades and was so happy that I could find a way to restore its full functionality. I hope to keep sewing on it for years to come. I'm glad to have found A-1 and Oscar.

Service with a smile! He helped me carry my machine too. Very helpful. The vacuum cleansing was…read moreexceptional. Seems brand new now:

This was by far one of the worst experiences I've ever had with a service company. I always give…read morecredit where it's due and write plenty of positive reviews, but this company earned the opposite. I requested a closer ETA so I could be available for the appointment. Instead, there was no courtesy call or text to say they were on their way. They showed up unannounced, blew up my phone, and repeatedly rang my doorbell while I was on a work call. By the time I responded and let them know I was on my way, they told me they had already left. When I tried to calmly discuss the situation, they took it as "arguing" and responded in an extremely condescending and combative tone, even making a veiled threat about my choice of words. They then claimed they would be charging me a "no-show" fee, despite failing to provide the basic courtesy of letting me know they were arriving. I have worked with many companies in this field and have never encountered such unprofessionalism, rudeness, and lack of respect for a customer's time. I would never recommend this company to anyone. There are far better businesses out there that value their clients, communicate clearly, and conduct themselves with professionalism.

I want to preface this review with the following: First, there are decent people at this company…read more The receptionist, Emily, and the service tech, Omar, are very nice and I want to believe that they care. Secondly, I want to preface this saying that this was all for service that was under warranty, so I won't be able to review their pricing, since the cost to me was nothing but my time. I initially had an issue where my Speed Queen washing machine would not power on. I did all easy checks (breaker, plug, etc) and decided to call Speed Queen since the machine was still under warranty. They assigned me to Kemper Appliance. They initially came out quite quickly and diagnosed the issue as the control board. They ordered that part, which I am aware is a specialty part requiring a week to arrive. So, the part arrived the following Monday and their tech replaced it quickly in about 15 minutes. The tech left and we proceeded to do laundry the next day (Tuesday). At this point, we immediately noticed that when filling, the machine would make a loud screeching sound and stop mid-cycle, leaving clothes with soap on them and the machine reporting a fill error. I called on Wednesday morning and expressed my concerns that had the tech merely run a cycle, he would have heard the valves immediately and spoke to the owner, who said I would receive a call back to schedule. No call came. I called back on Friday to inquire and they told me that I was on schedule for Monday, even though I was not given this time. Incidentally the time was fine with me. I expressed my frustration to Emily, who was very understanding, and she said she would reach out to the owner, Soumya, who would reach back out to me. In my business, when we mess up a customer's order, they get put to the top of the pile and other customers have to wait. It's uncomfortable to explain to our customers, but it's the price we pay when we make a mistake. In this case, the tech did not test the machine beyond powering it on. The owner disputes this, but I was there for the duration of the service call, and a cycle is longer than the service call duration, so it is impossible that it was tested. Soumya never calls me back and instead I get another call from Emily instructing me to email Soumya. I take the time to write an email to put my concerns into a format acceptable to her. Keep in mind, nothing is on Yelp at this point and I am hoping to get this resolved amicably. She responds to my email basically taking no responsibility and alleging a test was done and that new issues can arise. I understand new issues arise. I would have understood if they said they needed to get more parts after finding the next issue. The problem is that we had almost another week of delay because they did not test and were not willing to own up to their mistake and get me scheduled quickly. She even tells me I can contact Speed Queen to get another servicer, but obviously, since it is Friday, no one will come sooner than Monday anyway. So, the tech comes out on Monday and takes another look and decides to order a valve. This takes another week. Now, I would argue that this is a less-specialized part that should have been on-hand since they are an authorized servicer, but I will let that slide since they're a small company and at this point, what can you do? After the part arrives, they schedule me for the following Tuesday to replace the valve. All seems good. We do some more laundry and now, only hot water will dispense even if we run it on cold. I check our water pressures and water heater temperature before calling again on a Friday. I assume we have all of this past us when I call and ask if they will come again. Emily speaks with the owner and they say to her that they will call Speed Queen on Monday to get me another servicer. Bear in mind, Speed Queen is still open and I say to them that they should call today to get this resolved quickly. I think if Kemper had been more respectful of my time, the least they could do is call that day to get another servicer. But no, that's too much for them. So I say that I would appreciate they call today or else I would call Speed Queen and explain the service issues that I have had with them and that I would request an alternate servicer myself. Emily says she will talk to the owners. At this point, if the owners had just called me and apologized, this could have resolved everything. But they have so much ego that they can't bring themselves to speak to a customer. So, the receptionist calls me back and says that they will not call Speed Queen today or Monday and that I am free to leave whatever feedback I like. So, with their blessing, I present this review to you all. I gave this company many opportunities to the right thing. I understood new issues popped up. What I can't abide is them not respecting my time and not owning their mistakes. This review could have been avoided so easily.

I had the pleasure of meeting Akram today, and I wanted to share how impressed I was with his…read moreservice. He was incredibly friendly, honest, and informative. He provided great information regarding the units currently in stock and let me know that a large shipment is arriving next week. I truly appreciated that he did not pressure me to make a purchase today. Instead, he noted that I would have even more options next week to find exactly what I need for my investor's property flip. Based on this excellent experience, I will definitely be back next week.

Very responsive and friendly when we went to look at the current inventory. There is a variety of…read moreitems available for many price points. He gave us an amazing deal and delivered the same day! We are so happy to support a small business with such great customer service. Although inventory will vary I would highly recommend you checking them out.

Our refrigerator started having issues with the ice maker after a planned outage by SDG&E…read more Jeremy came today, took everything apart, found water had seeped into the ice maker circuitry and in less than 30 minutes, had put everything back together. The B&B techs are always so knowledgeable and informative. We continue to trust all our appliances to B&B ! Thanks for your continued excellent customer service.

I've used B&B Appliances for 25 years. It's nice to call and have the same people on the other end…read moreof the phone year after year. I'll order appliances to be installed at home or rental and it is always done promptly the next day. The technicians are always courteous and helpful. I highly recommend using B&B.

Alex is a totally stand-up guy. didn't realize until working with him how diagnostically…read morechallenging home appliances can be. okay, this isn't working properly, that's obvious enough, the question is why and how to fix it? that's his process and sometimes the what and why aren't self-evident. he's very professional in every respect. all good working relationships are rooted in trust. I trust Alex.

Responsive, dependable, trustworthy. They diagnosed and fixed my refrigerator timely and for a good…read moreprice

I took my 20-something-year-old Dyson and a rug steamer in for maintenance and couldn't be happier!…read moreThe service was fast, friendly, and efficient. The location is super easy to get to, parking is a breeze, and the price was very fair. It's great knowing my machines will last even longer thanks to their care!

Friendly, good service. Has good hours. On the main road. Going back with my upright vacuum by…read moreOreck.

I have used Apex Appliance repair several times in the last year and they've been great…read more The last repair was replacing ice maker in my Bosch refrigerator and Sergio was the technician. He was very professional and very nice, especially friendly with my little dog. I recommend this company without hesitation.

Great experience with Apex Appliance. Our induction stove stopped working all of a sudden. We had…read moresomeone from Apex came out and within an hour, he had it up and running again! Thank you!

We have a very expensive side by side freezer in our garage. I bought it new, have always loved it…read morebut it's been turning itself off and melting our food. I hired a repairman to check it out. The guy told me "it's compressor is blown it'll cost you more to repair it than to buy a new one". Pablo (of North County Appliance Repair) was getting raves on NextDoor, Pablo sent out Rios to examine and repair this fridge. Rios repaired this beautiful fridge/freezer for a fraction of what had been estimated to me by the other company. Turns out our Compressor is just fine. Rios replaced its Defrost Thermostat. It's as though this fridge is young again----for a fraction of the estimated cost. I am blown away.

This appliance repair service is excellent. The technician gave me a three-hour window, giving me…read morethe courtesy of calling 20 minutes ahead of time so that I wasn't stuck at home waiting for him. He ascertained ahead of time what the problem was, so brought with him the diagnostic tools he needed. There were no hidden charges and no surprises. Pablo was courteous, knowledgeable, and pleasant. I highly recommend him and his company.