Vitelli was able to quickly diagnose the problem in our fridge (leaking icemaker), order the correct replacement and come back to install it as soon as it became available. He found that our coils under our fridge had never been cleaned (true, says my husband) and gave us a discount on doing so while he was out anyway. He is pleasant and competent and his prices are fair and it was a pleasure having him perform this service. I would not hesitate to use him again for any future appliance repairs read more

The first contact with Vitaly, was fantastic. He let me know what he would be able to do, as well as advice regarding my appliance delivery. Incredibly customer service oriented from the start, without even confirming his service. This was for a liquid propane conversion on a new range. During/after installation, he was incredibly respectful, responsive and provided me a general overview on what was happening as he was doing it. In the general sense, I do not leave many reviews unless the service/experience is that exceptional (or terrible). Would absolutely recommend Vitaly and Good Guy Appliances, as he was easily able to schedule a time (so that my range would not sit in the middle of my kitchen longer than necessary). A very great price, for really great work. After this experience, any other appliance work needed, I will go out of my way to have this company be the service provider. Thank you Vitaly! read more

The repair man, vitally, was able to fully repair our kitchen aid ice maker. The board and maker were fried and needed replacement. He ordered replacement part and gave us a good discount. He communicated very well. We also took a look at our broken microwave and diagnosed it that it needed replacement since it was very old. He showed me the broken switches. The replacements were as much as a new microwave. The value was good. read more

I have used Good Guy appliance services in the past and recently. I highly recommend them. He responds quickly, came out quickly. He gave me a great quote for parts and labor. I'm thankful for him. read more

Vitaliy came to fix my refrigerator water function that was leaking. And he was so responsive that he fit us in and came so quickly and did such a wonderful job, and we're very grateful and happy. read more

Great work by Vitaliy in performing a quick competent and low priced repair to my LG fridge water system. I did a little research and knew what the problem was so shopped the job across several technicians. Vitaliy had a fair price and coupled with his excellent reviews. I chose him. Some of the vendors were hundreds more. You can't go wrong with good guy appliance services, and he apparently fixes not just refrigerators, but all kinds of household appliances . Worth his weight in gold! read more

Fast response. Vitaliy was awesome. Electrolux was going to charge me $360 just to come and send out some contracted third party to "look" at my dryer, but Good Guy Appliance was way less! I highly, highly recommend this company. read more

I would have rated them at minus ten stars if I could!!! Good Guy Appliance service replaced my oven door hinges back in March. I complained that the door would not stay open and was dangerous especially when the door was hot. The technician agreed and said they had installed the wrong hinges with too much tension for the smaller door, the hinges used were for the larger, heavier door. I was told the correct parts were on back order. Now it is seven months later and the owner Vitally is ghosting me, won't answer my calls or my texts. Do not hire this company as they lie, (I found the correct parts readily available online), do shoddy work that they won't stand behind, and now leave me with no choice but to order the correct parts and hire another tech to do the install then file against them in small claims court. read more

He came, troubleshot the problem, ordered the part...brought an extra part that may also be an issue on next visit. In the end it only needed the original part but he was prepared. I highly recommend Good Guy Appliance... read more

Diagnosed and fixed the problem right away. I ended up using them for some additional work as well. Very happy with them

Very impressed with this service! We requested on help and received immediate response. We got quoted a reasonable price to diagnose our cooktop issues and the fee would go to a service if needed. Vitaliy was incredibly easy to talk to and realistic about our stove top issues and guided us in the right direction. Highly recommend! read more

I called Good Guy Appliance Service for a washer repair. Vitaliy came out for a service call the next day and was able to diagnose the issue in short order. Unfortunately the repair required uncommon parts that needed to be shipped in, so I was stuck without a washer for a few days. Once it came in, Vitaliy notified me and came out for another visit. Vitaliy is an honest and knowledgeable professional. It seems he's trying to build a long term reputation. Doing it the old school way, with good quality work, reasonable price, and word-of-mouth (this review). I liken it to "that car mechanic" that you entrust to service your car on maintenance items over the life of the vehicle. Another tip he gave me was to reach out the manufacturer about the broken part, since it was only a 2.5 year old part that should have lasted the life of machine. And the replacement part had been revised several times, so maybe a design flaw with the component. Well I took his advice and did just that, which resulted in the manufacturer offering partial compensation for the repairs. If you're looking for appliance repair job, give them a call. He doesn't seem in the business of blindly replacing components at your cost and going through volume of service calls. IMO he fixed my appliance with same perspective and considerations as if I were doing it myself: cost, inconvenience, durability. While I hope I never need another appliance repair, it's a statistical improbability that my appliances magically reach end of life without ever breaking. So I'm glad I won't have to roll the dice next time to find an appliance repairman. read more

Honest and reasonable. Didn't do a full "bell and whistles" repair. Inspected and showed us the bad parts. Explained that we didn't need anything else and was done in about 45 minutes. Dryer works fine and I'll definitely save his phone number. read more

Vitaliy is the absolute best. He is knowledgeable, responds quickly, and fixed our washer in no time. I even reached out to him a few weeks after the service to request a written summary of the repair for my landlord and he was kind enough to provide that. He's very friendly and has been responsive to my questions since then regarding other repairs. Highly recommend for all of your appliance repair needs! read more

So, I originally wrote a bad review and have since taken it down. I contacted Good Guy Appliance, and Vitaliy (the owner) had a service technician come take a look at our washing machine. The problem was that the technician never got back to us with our quote for the repair, even after I called a couple of times. After a week, I just wrote a bad review, thinking they did not want our business. The owner reached out to me after that and explained his technician was new and forgot to send us the quote. He apologized profusely, and he went above and beyond to make things right. You could tell he prides himself and his company on the quality of work they do. He ended up helping us repair our drying machine that just had a belt snap a few days ago. He was honest and sincere and very knowledgeable. Made the whole experience great. If I need any repairs in the future, I will only contact him and his company. He made what started off as a bad experience into a great experience. Highly recommended! , read more

Tech showed up and quickly diagnosed the problem. Gave me a reasonable quote and as it was on a Sunday, had to wait for the part until Monday. Quick repair and service tech was excellent. Highly recommend this company! read more

Didn't follow threw no return calls very disappointed still no ice nice guy but LlutLj

This is an honest, hardworking, and very intelligent guy who does an amazing job. I highly recommend his services if you're in need.

Vitaliy was incredibly helpful, kind, responsive, and transparent about the work he did on our washer. He was able to diagnose our issue (faulty wire harness setup) very quickly and got our washer running again within an hour. He also gave us a detailed rundown of what was wrong with how the washer was initially installed so that we could know what to look out for in the future if we were to ever move. I highly recommend Good Guy Appliance to anyone who needs a repair done quickly by someone who is knowledgeable and informative. read more

Fast response, quick diagnosis of issue, and great friendly and informative technician. Thank you for getting our LG washer back in business as well as our Sub Zero ice maker! read more

Vitaliy is great. My dryer was a challenging fix and he was there until the job was done and to my satisfaction.

I have an LG washer, but the lid had broken. I saw videos on YouTube for DIY replacement and decided--nah! Vitaliy to the rescue! Great availability, prompt service, and an efficient fix all for a very reasonable $79 flat fee. Thank you, Vitaliy. Would use again. read more

We have an LG refrigerator with an ice maker that intermittently leaks. Marcus came out and did a thorough job of looking at the problem...which was not easy because the problem is intermittent. As it turns out he couldn't definitively figure out what the problem was and was honest about it. He could have easily said we needed a new ice maker or a new water valve, each costing about $300-350. But he didn't. He was honest, competent and timely. Will define use this company again...I like their values and their expertise. read more

Vitaly was the repairman who took care of repairing my washer. If you want an honest with integrity repair person you can trust, then call the Good Guy Appliance Service people and ask for Vitaly. He tried a couple of options to try and genuinely save me money. ...who allowed me to view the result for each option. I will definitely use them again read more

If you're reading this, you've found the appliance repair company you're looking for. Very professional, knowledgable, honest, and great service. I first used Good Guy Appliance about a year ago to repair my dishwasher. Tim did an excellent job, and it's still running perfectly. More recently, I had an issue with my 20+ year-old Thermador gas cooktop. The extra-low simmer burners stopped working, though the regular burners still worked. I tried diagnosing it myself and suspected the simmer control board. Unfortunately, since the cooktop is so old, the part is no longer manufactured. I even sent my board to a refurbishment company, but they said it couldn't be repaired due to a proprietary chip failure. I bought a used board from a reputable eBay seller, installed it, and still no luck. At that point, I called Good Guy Appliance. Vitaliy came out, was courteous and professional, and listened to everything I'd tried. After checking the unit and doing some research, he agreed the likely culprit was the control board and confirmed the part was discontinued. He even helped me search for alternative sellers on eBay and suggested trying another board. I ordered a replacement, installed it and it worked! (Tip: if you buy parts on eBay, make sure your seller accepts returns, I was able to return the non-working board for a refund.) Thank you Vitaliy for your help! I'll be recommending Good Guy Appliance to all my friends and family and will definitely call them for any future appliance repair needs. read more

Vitaliy did an excellent job repairing our washing machine. He was very thorough and clear about what he was checking and his plan of action. He is honest and very fair. His follow up was excellent as well. I would recommend him to anyone needing a washer repair! read more

Top notch ! Excellent service! He was 10 minutes late and gave me a courtesy call. When he got here, he fixed the problem and literally 30 seconds. It was a control lock on my washer 100% honest and minimum service call charge, which discounted. I will use them again and refer them to friends and family. We need more businesses like this company thank you for your service and I wish you nothing but success. read more

Vitaliy came out to Julian to repair appliance. Impressive young man trying to build his business. Knowledgeable and honest. Fairly priced as well. Showed up when he was supposed to and kept us in the loop. Wish all the people we dealt with were as professional. read more

Fast, fair and quality work. Good guy to have on your "I need an appliance guy list". I highly recommend.

Great service, excellent communication, and efficient work. Our dryer is back to working perfectly and pricing is very reasonable. Our dryer needed to have the rollers replaced and Vitaliy was able to order the proper parts and get the service done quickly. read more

personable guy. after doing assessment, recommended getting new washer, which showed high integrity for someone in the repair business. overall, a great experience! read more

Our Maytag Washer wouldn't drain so we searched on Yelp for a company with excellent reviews and reasonable prices. Luckily, we found this company. We scheduled an appointment for later that week. We couldn't have been happier with the service we received from Vitaly. He was able to diagnose the problem, obtain the necessary part and make the repair the same day at a very reasonable price. The washer is working great and we have had no other issues. We would recommend Good Guy Appliance Repair to friends and family anytime! read more

The built-in oven in my home was out of power, so I called the company, the boss was very professional, made a correct assessment and repaired perfectly . the price is reasonable,very good experience, to share with everyone read more

Good Guy Appliance Service - Appliances & Repair Near Me

Vitaly did a great job repairing our washing machine. He came on a Sunday morning which we really appreciated. He was quick to diagnose the problem and was very professional from our first contact through the repair. His price was reasonable also. We found our 'go to' appliance repair company. read more

My oven and range stopped while I was preheating. There were 3 loud popping noises and then everything went dead. I pulled the stove out from the wall and noticed the wires were burnt. I found the number for Good Guy Appliance on Yelp, spokeand asked them what it could be. They had me send them a photo and they said there was a short and that the stove had been improperly installed. What impressed me, prior to my making an appointment with them, is that they took the time to talk to me and diagnose my problem even though I was not a customer. Based on the information they gave me, I did make an appointment with them to come out. read more

I would give Good Guys six stars if that were allowed. From my first contact with Rich to arrange the repair of our stove through our interface with their technician Vitale (hope I got the spelling correct) everything was absolutely perfect. They both were pleasant, helpful, professional, and went out of their way to satisfy us. read more

vitaliy very helpful in assessment and recommendations. unfortunately control board replacement was not cost effective to replace vs new machine. will call whirlpool per his recommendation especially since machine is only 1.5 years old. he also recommended other brands if we purchase new. He was very helpful and honest read more

Surprise! These guys are really good guys! I was having a drainage issue with my dishwasher and found a good guy in Tim who answered my call and was very courteous, knowledgeable and pleasant to talk with. He setup an appointment for the following business day and kept me updated with his ETA so I was prepared for his arrival. When he arrived he quickly diagnosed my issue and made the necessary repairs all while engaging in polite and engaging conversation. Highly recommended by this yelper! read more

Tim was very professional and responsive and was able to quickly get the part needed to repair my daughter's washing machine. Thanks very much! read more

Noticed water seeping out between our stucco base and our patio concrete and realized it was our dishwasher. Called Good Guy Appliance after reading reviews (and a local!). He diagnosed the problem quickly, provided a reasonable estimate for repair but had to order the parts. However, based on the nature of the leak, he suggested I hire a mold inspection because the leak looked like it had been there for awhile. That stopped my heart $$$! But.. good advice. No mold, but half our kitchen was wet under our floor from this long term leak! After the asbestos mitigation, dry out and reconstruction, this ended up being expensive repair, but not as expensive should black mold develop. Thanks for taking the time to advise me about this, Rich! Rich returned a few days later after the received the parts and installed them, the actual repair was less expensive than the estimate! However, the reason I'm recommending Good Guy (Rich) is because he advised I install a dishwasher "drip tray" when the restoration crews put our dishwasher back together. This $20 part would've saved us a lot of money from this water damage! I had never heard of these before. He whipped out his phone and showed me examples that were for sale. Would other businesses take the time to talk to you about this? Not in my experience. Rich was responsive, on time, respectful of our home and very communicative about everything. His estimate was reasonable and our invoice ended up being a bit less than the estimate. Good vibe of an honest tradesman here with a lot of field & experience knowledge of his trade that lets him quickly diagnose, accurately estimate and get the repairs done correctly. Definitely will be a return customer should the need arise! read more