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    Serv-U-Appliance

    4.2 (59 reviews)
    Closed 9:00 am - 5:00 pm

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    Services - Serv-U-Appliance

    Appliance repair

    Ice maker repair

    Serv-U-Appliance Photos

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    Pat F.

    This is the vendor my apartment complex uses. They came out to fix my leaky/broken fridge. I was initially annoyed with a lack in communication when nobody called/texted with an update after the technician came out the first day. Ultimately my fridge needed to be replaced and they came out the very next day after they got the approval from my apt complex. The new fridge looks good, the technicians were super tidy, but most importantly they saved my little sister's wedding invitation that I had up on my old fridge. I had a moment of huge regret when I randomly remembered at work midday that I had forgotten to take it off the old fridge- I thought for sure it was gone. I called the office and they verified w/the technician that they saved the invitation! Thank you guys!

    GE GTW335ASN1WW

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    3 months ago

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    2 years ago

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    1 year ago

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    6 years ago

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    3 years ago

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    2 years ago

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    3 years ago

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    5 years ago

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    4 years ago

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    6 years ago

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    4 years ago

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    6 years ago

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    4 years ago

    Excellent service and quality refrigerator with 6 month warranty and inexpensive delivery to 2nd floor apartment!!! Thank you!!!

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    3 years ago

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    3 years ago

    Prompt and professional customer service. Were able to come out the same day to diagnose the problem with our refrigerator!

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    9 years ago

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    7 years ago

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    7 years ago

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    6 years ago

    Awesome appliance store. I needed a pigtail for a kenmore and their staff was able to accomodate me . Dont be shy give them a try!!

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    6 years ago

    Very quick to service the same day appointment. Fast and easy repair and reasonably priced.

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    5 years ago

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    9 years ago

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    4 years ago

    First time user. They identified a simple fix and give me an honest answer. Would Call a second time.

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    6 years ago

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    8 years ago

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    13 years ago

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    6 years ago

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    9 years ago

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    6 years ago

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    8 years ago

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    9 years ago

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    7 years ago

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    15 years ago

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    7 years ago

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    14 years ago

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    14 years ago

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    Page 1 of 2

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    Review Highlights - Serv-U-Appliance

    We left there with total peace of mind, and beyond grateful that we found Mario and Edwin and Serv-U-Appliance.

    Mentioned in 8 reviews

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    Kemper Appliance - This is the best option out there if you need a new washer.

    Kemper Appliance

    (73 reviews)

    Kemper was referred to me for my Speed Queen washer for warranty work. The first service company…read morecouldn't duplicate the problem and couldn't diagnose. Three days later when the problem came back and with referral I called Kemper. He diagnosed after checking it and listening to it try to pump water out as the water pump. Next day at 10am it was installed and we couldn't be happier.

    I want to preface this review with the following: First, there are decent people at this company…read more The receptionist, Emily, and the service tech, Omar, are very nice and I want to believe that they care. Secondly, I want to preface this saying that this was all for service that was under warranty, so I won't be able to review their pricing, since the cost to me was nothing but my time. I initially had an issue where my Speed Queen washing machine would not power on. I did all easy checks (breaker, plug, etc) and decided to call Speed Queen since the machine was still under warranty. They assigned me to Kemper Appliance. They initially came out quite quickly and diagnosed the issue as the control board. They ordered that part, which I am aware is a specialty part requiring a week to arrive. So, the part arrived the following Monday and their tech replaced it quickly in about 15 minutes. The tech left and we proceeded to do laundry the next day (Tuesday). At this point, we immediately noticed that when filling, the machine would make a loud screeching sound and stop mid-cycle, leaving clothes with soap on them and the machine reporting a fill error. I called on Wednesday morning and expressed my concerns that had the tech merely run a cycle, he would have heard the valves immediately and spoke to the owner, who said I would receive a call back to schedule. No call came. I called back on Friday to inquire and they told me that I was on schedule for Monday, even though I was not given this time. Incidentally the time was fine with me. I expressed my frustration to Emily, who was very understanding, and she said she would reach out to the owner, Soumya, who would reach back out to me. In my business, when we mess up a customer's order, they get put to the top of the pile and other customers have to wait. It's uncomfortable to explain to our customers, but it's the price we pay when we make a mistake. In this case, the tech did not test the machine beyond powering it on. The owner disputes this, but I was there for the duration of the service call, and a cycle is longer than the service call duration, so it is impossible that it was tested. Soumya never calls me back and instead I get another call from Emily instructing me to email Soumya. I take the time to write an email to put my concerns into a format acceptable to her. Keep in mind, nothing is on Yelp at this point and I am hoping to get this resolved amicably. She responds to my email basically taking no responsibility and alleging a test was done and that new issues can arise. I understand new issues arise. I would have understood if they said they needed to get more parts after finding the next issue. The problem is that we had almost another week of delay because they did not test and were not willing to own up to their mistake and get me scheduled quickly. She even tells me I can contact Speed Queen to get another servicer, but obviously, since it is Friday, no one will come sooner than Monday anyway. So, the tech comes out on Monday and takes another look and decides to order a valve. This takes another week. Now, I would argue that this is a less-specialized part that should have been on-hand since they are an authorized servicer, but I will let that slide since they're a small company and at this point, what can you do? After the part arrives, they schedule me for the following Tuesday to replace the valve. All seems good. We do some more laundry and now, only hot water will dispense even if we run it on cold. I check our water pressures and water heater temperature before calling again on a Friday. I assume we have all of this past us when I call and ask if they will come again. Emily speaks with the owner and they say to her that they will call Speed Queen on Monday to get me another servicer. Bear in mind, Speed Queen is still open and I say to them that they should call today to get this resolved quickly. I think if Kemper had been more respectful of my time, the least they could do is call that day to get another servicer. But no, that's too much for them. So I say that I would appreciate they call today or else I would call Speed Queen and explain the service issues that I have had with them and that I would request an alternate servicer myself. Emily says she will talk to the owners. At this point, if the owners had just called me and apologized, this could have resolved everything. But they have so much ego that they can't bring themselves to speak to a customer. So, the receptionist calls me back and says that they will not call Speed Queen today or Monday and that I am free to leave whatever feedback I like. So, with their blessing, I present this review to you all. I gave this company many opportunities to the right thing. I understood new issues popped up. What I can't abide is them not respecting my time and not owning their mistakes. This review could have been avoided so easily.

    Serv-U-Appliance - homeappliancerepair - Updated May 2026

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