Hugo was on time and did an excellent job cleaning our Bull Angus 30" grill. Five years of build up…read morecleaned spotless in 3 hours. The company is not inexpensive, but a quality grill deserves a thorough, meticulous cleaning, and detailing to continue working properly. I recommend their work.

I want to begin this review with what great communication this company offers. From setting the…read moreappointment to prior to the technician Dan arriving. They're prompt, efficient and reasonably priced, and just plain friendly. If you love to support a local company give them a call. We will be using them again!

From scheduling to the actual cleaning, I'd highly recommend BBQ Solutions. I first reached out via…read moreYelp to inquire on the process, price, availability, etc. and Brian was very quick and thorough with his responses. Fast forward to the service today, Derrick showed up early and was very clear on everything he'd be doing to bring my Weber back to life. After meticulously working on the grill for over 2 hours, it looks almost brand new, and I can't wait to fire it up. Thank you Derrick!!! I'll definitely be using BBQ Solutions again, and have already told friends/co-workers about them.

Scheduling was easy, price was very fair, quality of the cleaning was good, even provided some…read moresuggestions for my lighting issue.

Top Notch Service! Very Professional and friendly. On time with the best quality cleaning. The…read moregrill looks like it was just delivered yesterday. Highly recommend! Photos attached of the quality of work. Thank you

SCB transformed my 9 year old BBQ that had been used and abused into one that looked and performed…read morelike new. It is a high quality BBQ so I didn't want to replace it which would have cost 7-8k. Darrin showed up on time and communicated before and after the job. Couldn't be happier. Highly recommend!

Jeremy helped my wife and I with a super odd project where we needed to shorten a patio heater…read more It required him to cut the main pipe and then drill some holes so we could still connect the heating element to the top of the pipe. His work was on point and he was a super friendly guy. I'd absolutely return to for a future project. Highly recommended.

Excellent response, assessment, feedback, and welding replacement of 5 individual rusted feet on…read moretwo wrought iron railing decks. I sent photos by txt and he responded with a quote. He sent Jacob to do the job, and it was finished in one afternoon for a great price just as quoted.

Great experience. Louie is very responsive and goes out his way to make sure the service is nothing…read moreshort of amazing. He was punctual, informative, professional and respectful. The price for both grills were great and he made sure to deliver a great product in return. Thank you for saving the end of our summer so we can now bbq and enjoy the sun. God bless you Louie and thank you again.

Amazing! I didn't recognize my bbq looks like new now. Came on time, super reasonable priceread more

I was at first skeptical with Kyle because I have only used his competition in the past, but I was…read morepleasantly surprised. Kyle arrived on time and got right to work. For the job he did on my 15 year + grill for his price I was more than satisfied. I highly recommend NC bbq cleaning for your needs. I will be calling again

Don't waste your money. Worst Service I have ever hired. Didn't even open the drip pan to remove…read morethe crumbs that fell through. Didn't clean the grates since he said we needed new ones. They are $1000 to replace. Should have put the $200 toward purchasing new grates instead of hiring this person.

Fantastic service. Really knowledgeable and trustworthy. My 26yr old relic now looks brand new!read more

Very nice results after cleaning my Bull built in grill inside and out after 10+ years of neglect.read more

This was by far one of the worst experiences I've ever had with a service company. I always give…read morecredit where it's due and write plenty of positive reviews, but this company earned the opposite. I requested a closer ETA so I could be available for the appointment. Instead, there was no courtesy call or text to say they were on their way. They showed up unannounced, blew up my phone, and repeatedly rang my doorbell while I was on a work call. By the time I responded and let them know I was on my way, they told me they had already left. When I tried to calmly discuss the situation, they took it as "arguing" and responded in an extremely condescending and combative tone, even making a veiled threat about my choice of words. They then claimed they would be charging me a "no-show" fee, despite failing to provide the basic courtesy of letting me know they were arriving. I have worked with many companies in this field and have never encountered such unprofessionalism, rudeness, and lack of respect for a customer's time. I would never recommend this company to anyone. There are far better businesses out there that value their clients, communicate clearly, and conduct themselves with professionalism.

I want to preface this review with the following: First, there are decent people at this company…read more The receptionist, Emily, and the service tech, Omar, are very nice and I want to believe that they care. Secondly, I want to preface this saying that this was all for service that was under warranty, so I won't be able to review their pricing, since the cost to me was nothing but my time. I initially had an issue where my Speed Queen washing machine would not power on. I did all easy checks (breaker, plug, etc) and decided to call Speed Queen since the machine was still under warranty. They assigned me to Kemper Appliance. They initially came out quite quickly and diagnosed the issue as the control board. They ordered that part, which I am aware is a specialty part requiring a week to arrive. So, the part arrived the following Monday and their tech replaced it quickly in about 15 minutes. The tech left and we proceeded to do laundry the next day (Tuesday). At this point, we immediately noticed that when filling, the machine would make a loud screeching sound and stop mid-cycle, leaving clothes with soap on them and the machine reporting a fill error. I called on Wednesday morning and expressed my concerns that had the tech merely run a cycle, he would have heard the valves immediately and spoke to the owner, who said I would receive a call back to schedule. No call came. I called back on Friday to inquire and they told me that I was on schedule for Monday, even though I was not given this time. Incidentally the time was fine with me. I expressed my frustration to Emily, who was very understanding, and she said she would reach out to the owner, Soumya, who would reach back out to me. In my business, when we mess up a customer's order, they get put to the top of the pile and other customers have to wait. It's uncomfortable to explain to our customers, but it's the price we pay when we make a mistake. In this case, the tech did not test the machine beyond powering it on. The owner disputes this, but I was there for the duration of the service call, and a cycle is longer than the service call duration, so it is impossible that it was tested. Soumya never calls me back and instead I get another call from Emily instructing me to email Soumya. I take the time to write an email to put my concerns into a format acceptable to her. Keep in mind, nothing is on Yelp at this point and I am hoping to get this resolved amicably. She responds to my email basically taking no responsibility and alleging a test was done and that new issues can arise. I understand new issues arise. I would have understood if they said they needed to get more parts after finding the next issue. The problem is that we had almost another week of delay because they did not test and were not willing to own up to their mistake and get me scheduled quickly. She even tells me I can contact Speed Queen to get another servicer, but obviously, since it is Friday, no one will come sooner than Monday anyway. So, the tech comes out on Monday and takes another look and decides to order a valve. This takes another week. Now, I would argue that this is a less-specialized part that should have been on-hand since they are an authorized servicer, but I will let that slide since they're a small company and at this point, what can you do? After the part arrives, they schedule me for the following Tuesday to replace the valve. All seems good. We do some more laundry and now, only hot water will dispense even if we run it on cold. I check our water pressures and water heater temperature before calling again on a Friday. I assume we have all of this past us when I call and ask if they will come again. Emily speaks with the owner and they say to her that they will call Speed Queen on Monday to get me another servicer. Bear in mind, Speed Queen is still open and I say to them that they should call today to get this resolved quickly. I think if Kemper had been more respectful of my time, the least they could do is call that day to get another servicer. But no, that's too much for them. So I say that I would appreciate they call today or else I would call Speed Queen and explain the service issues that I have had with them and that I would request an alternate servicer myself. Emily says she will talk to the owners. At this point, if the owners had just called me and apologized, this could have resolved everything. But they have so much ego that they can't bring themselves to speak to a customer. So, the receptionist calls me back and says that they will not call Speed Queen today or Monday and that I am free to leave whatever feedback I like. So, with their blessing, I present this review to you all. I gave this company many opportunities to the right thing. I understood new issues popped up. What I can't abide is them not respecting my time and not owning their mistakes. This review could have been avoided so easily.