I want to preface this review with the following: First, there are decent people at this company…read more The receptionist, Emily, and the service tech, Omar, are very nice and I want to believe that they care. Secondly, I want to preface this saying that this was all for service that was under warranty, so I won't be able to review their pricing, since the cost to me was nothing but my time. I initially had an issue where my Speed Queen washing machine would not power on. I did all easy checks (breaker, plug, etc) and decided to call Speed Queen since the machine was still under warranty. They assigned me to Kemper Appliance. They initially came out quite quickly and diagnosed the issue as the control board. They ordered that part, which I am aware is a specialty part requiring a week to arrive. So, the part arrived the following Monday and their tech replaced it quickly in about 15 minutes. The tech left and we proceeded to do laundry the next day (Tuesday). At this point, we immediately noticed that when filling, the machine would make a loud screeching sound and stop mid-cycle, leaving clothes with soap on them and the machine reporting a fill error. I called on Wednesday morning and expressed my concerns that had the tech merely run a cycle, he would have heard the valves immediately and spoke to the owner, who said I would receive a call back to schedule. No call came. I called back on Friday to inquire and they told me that I was on schedule for Monday, even though I was not given this time. Incidentally the time was fine with me. I expressed my frustration to Emily, who was very understanding, and she said she would reach out to the owner, Soumya, who would reach back out to me. In my business, when we mess up a customer's order, they get put to the top of the pile and other customers have to wait. It's uncomfortable to explain to our customers, but it's the price we pay when we make a mistake. In this case, the tech did not test the machine beyond powering it on. The owner disputes this, but I was there for the duration of the service call, and a cycle is longer than the service call duration, so it is impossible that it was tested. Soumya never calls me back and instead I get another call from Emily instructing me to email Soumya. I take the time to write an email to put my concerns into a format acceptable to her. Keep in mind, nothing is on Yelp at this point and I am hoping to get this resolved amicably. She responds to my email basically taking no responsibility and alleging a test was done and that new issues can arise. I understand new issues arise. I would have understood if they said they needed to get more parts after finding the next issue. The problem is that we had almost another week of delay because they did not test and were not willing to own up to their mistake and get me scheduled quickly. She even tells me I can contact Speed Queen to get another servicer, but obviously, since it is Friday, no one will come sooner than Monday anyway. So, the tech comes out on Monday and takes another look and decides to order a valve. This takes another week. Now, I would argue that this is a less-specialized part that should have been on-hand since they are an authorized servicer, but I will let that slide since they're a small company and at this point, what can you do? After the part arrives, they schedule me for the following Tuesday to replace the valve. All seems good. We do some more laundry and now, only hot water will dispense even if we run it on cold. I check our water pressures and water heater temperature before calling again on a Friday. I assume we have all of this past us when I call and ask if they will come again. Emily speaks with the owner and they say to her that they will call Speed Queen on Monday to get me another servicer. Bear in mind, Speed Queen is still open and I say to them that they should call today to get this resolved quickly. I think if Kemper had been more respectful of my time, the least they could do is call that day to get another servicer. But no, that's too much for them. So I say that I would appreciate they call today or else I would call Speed Queen and explain the service issues that I have had with them and that I would request an alternate servicer myself. Emily says she will talk to the owners. At this point, if the owners had just called me and apologized, this could have resolved everything. But they have so much ego that they can't bring themselves to speak to a customer. So, the receptionist calls me back and says that they will not call Speed Queen today or Monday and that I am free to leave whatever feedback I like. So, with their blessing, I present this review to you all. I gave this company many opportunities to the right thing. I understood new issues popped up. What I can't abide is them not respecting my time and not owning their mistakes. This review could have been avoided so easily.

This was by far one of the worst experiences I've ever had with a service company. I always give…read morecredit where it's due and write plenty of positive reviews, but this company earned the opposite. I requested a closer ETA so I could be available for the appointment. Instead, there was no courtesy call or text to say they were on their way. They showed up unannounced, blew up my phone, and repeatedly rang my doorbell while I was on a work call. By the time I responded and let them know I was on my way, they told me they had already left. When I tried to calmly discuss the situation, they took it as "arguing" and responded in an extremely condescending and combative tone, even making a veiled threat about my choice of words. They then claimed they would be charging me a "no-show" fee, despite failing to provide the basic courtesy of letting me know they were arriving. I have worked with many companies in this field and have never encountered such unprofessionalism, rudeness, and lack of respect for a customer's time. I would never recommend this company to anyone. There are far better businesses out there that value their clients, communicate clearly, and conduct themselves with professionalism.

Excellent customer service! Five stars for Robert…read moreNysewander! He really knows his stuff when it comes to appliances and helped us find exactly what we needed without any hassle. He was extremely helpful, answered all of our questions, and got our order placed quickly and efficiently.

Recently had to replace a 30 yr old refrigerator. Robert Nysewander of the Escondido Pacific Sales…read morewas extremely knowledgeable and helpful in my decision process. He also gave me information about how I could save money on the purchase. He was able to answer all my questions and shared the photos of my existing subzero with the SubZero manufacture rep to ensure the unit I wanted to purchase would fit and how to best trade out the custom wood panels. Thank you Robert for the great customer care and service.

I've gotten so many home appliances here. Larry helped me most recently with a microwave and then a…read moreSpeed Queen TC washer. Before that l bought a fridge and another microwave for a previous home. Their service and selection are wonderful. We now live in Murrieta and l would still drive here (and did!) to get my appliances.

I always buy my appliances from Yingst. They are a family run business with good values and…read moreawesome customer service. The delivery team is also amazing. Love the competitive pricing too.

Great non intimidating store where you can get appliances at a decent price that may have a few…read moredings and dents. I spoke to Tim, one of the sales rep, on a few occasions, and he was great. He told me that none of the items are refurbished or used. They are all brand new with a cosmetic defect here or there. That's it. In fact, some were so small that I couldn't find any issues with them. I saw some really good deals and some "OK" deals. When I spoke to the store manager, she said they were negotiable despite the price tag, which I thought was great. Ultimately we got a great deal at Costco, so we didnt end up purchasing anything from here, but I recommend it if youre trying to save hundreds and ok with small, sometimes barely noticeable cosmetic damage. Just make sure you look up the model number online to compare what it's being sold new. Some of the items weren't competitively priced.

I cannot recommend this place. We bought a oven/range and from day one. It was a piece of junk. We…read moretried to tell the store about it and they're like oh no out of our hands. You have to go through #Warranty the thing burnt my food from day one and they did nothing to help me out. I'm six months in. I've already paid $99 to the #Warranty people which doesn't seem right. They want another 99 and I can't even get a hold of the #Warranty people and the shop will not make it right if you want to get ripped off and be sold junk then shop here.

I can't recommend Dryer Tech Repair enough! THEY SAVED ME!! From start to finish, the experience…read morewas seamless and efficient. Same day scheduling was easy, communication was clear, and they showed up right on time. The servicing technician was professional, knowledgeable, and took the time to explain exactly what was going on with my dryer. I fact, he saved me from having to purchase a new dryer! The repair was done quickly and efficiently, with no upselling or pressure--just honest, quality work. My dryer is now working perfectly, and the pricing was very fair for the level of service provided. It's refreshing to find a repair company that's reliable, transparent, and genuinely cares about doing the job right. If you need dryer repair, this is absolutely the company to call!!

Honest, Professional, and No Pressure - Highly Recommend!…read more If you're looking for an honest, professional dryer repair company, Dryer Tech Repair is it. I have a Whirlpool stackable washer/dryer, and my dryer started making a loud whistling sound. I called and spoke with Bassel, who scheduled my appointment promptly and showed up right on time. He took the time to assess the dryer carefully, then explained what he found in plain language. He identified the likely issue (tensioner pulley and drum roller/belt-related wear) and, most importantly, gave me options. He was upfront that this wasn't an urgent situation, so I could either repair now or monitor it and address it later. I really appreciated that he didn't push unnecessary work, didn't upsell, and never made me feel pressured. The diagnostic fee was very fair, and the overall experience was refreshingly ethical and transparent. I decided to hold off on repairs for now, but when it becomes necessary, I won't hesitate to call Bassel again. Strongly recommend Dryer Tech Repair for expertise, clear communication, and integrity.

Alex is a totally stand-up guy. didn't realize until working with him how diagnostically…read morechallenging home appliances can be. okay, this isn't working properly, that's obvious enough, the question is why and how to fix it? that's his process and sometimes the what and why aren't self-evident. he's very professional in every respect. all good working relationships are rooted in trust. I trust Alex.

Longtime customer- Always able to answer & handle 99% of…read morerepairs- Timely, responsive & pleasant

They did an excellent job! I will definitely call them again! Very professional and fixed code…read moreissues!

Teva just finished removing an old GE Monogram double oven (likely 30 year old) and installed a new…read moreCafe double oven in its place. I'm so glad I hired him to do the job rather than just roll the dice and get whatever installer Lowes would have assigned the job to. The cabinet opening had to be modified vertically to make the new oven fit and Teva was able to perform this on the fly with just a minimal additional cost. The modified opening was cut perfectly to size and was done in a way that gave a clean look and end result. This was a great way to get to know his capabilities, I'll make sure for future appliances to always hire him. He cleaned up and spent a little extra time giving some advice on other appliances I'm looking to change in the future.

We purchased all of our outdoor kitchen appliances from San Diego Grill Pros, and the entire…read moreexperience was outstanding. Jessica was exceptional throughout the process. She designed our outdoor kitchen and helped us select the perfect appliances, including our Delta Heat grill, power burner, side burner, kitchen sink, and storage units. From the very beginning, Jessica guided us step by step, making the entire process smooth and stress-free. The appliances were delivered on time without any issues, and the customer service didn't stop there. What impressed us the most was that Jessica followed up after the delivery and patiently answered all of our questions about the appliances, ensuring we were completely satisfied. If you're looking for a company that provides excellent customer service, high-quality outdoor kitchen appliances, and expert design assistance, I highly recommend San Diego Grill Pros. They truly exceeded our expectations, and we couldn't be happier with our experience.

I found a lower-priced BBQ elsewhere and reached out to see if they could match it. They weren't…read morewilling to match the price, but did offer a small discount, which I appreciated at first. However, they only honored that price for the same day, which was a Wednesday, and wouldn't extend it even a couple of days through the weekend. I live about an hour away and wasn't able to make the trip during the week, so I asked if they could hold the price until the weekend. They refused. Very disappointed with the level of customer service. It felt rigid and unaccommodating for a pretty reasonable request. I won't be buying from here.