I remodeled my BBQ island and needed a Green Egg and a Lynx grill to replace the old one. Visited a…read morefew stores to see inventory and found the prices to all be the same and had questions. Shopping around I found San Diego Grill Pros and called to ask questions about the items I had decided upon. Jessica and her husband Joe own the business. I had the best, friendliest and most informative assistance from Jessica and their prices couldn't be beat. They are not just there to sell grills, but to help provide you with the best outdoor cooking experience you can have. This meant a lot to me. After my contractor installed the equipment the the rotisserie igniter wasn't working. I called Jessica and then Lynx warranty and scheduled a repair visit. The next day she called back and said her husband wanted to "fit me in" during deliveries to see what the problem was. I wasn't home but they stopped by and quickly discovered that the wrong transformer had been shipped with my grill and changed it out. They noticed that the gas line was not the proper size and could be effecting the performance and also that the contractor had not known how to fully adapt the grill to the size of out counter. When I arrived home, to my surprise, the igniter was working, the gap in the counter was not longer there, and my grills were glowing to full capacity due to the larger gas line. That evening the salmon came off the grill quicker and tastier than ever. We were impressed and thankful. I definitely recommend visiting them if you have any outdoor cooking needs.

I found a lower-priced BBQ elsewhere and reached out to see if they could match it. They weren't…read morewilling to match the price, but did offer a small discount, which I appreciated at first. However, they only honored that price for the same day, which was a Wednesday, and wouldn't extend it even a couple of days through the weekend. I live about an hour away and wasn't able to make the trip during the week, so I asked if they could hold the price until the weekend. They refused. Very disappointed with the level of customer service. It felt rigid and unaccommodating for a pretty reasonable request. I won't be buying from here.

My wife and I purchased our hot tub from Keith who was very helpful and pivotal to our decision on…read morewhich spa was best for us. My spa was ready ahead of schedule and the delivery team was great, they kept me up to date on delivery, did an excellent job at placing my spa and answering questions. I had a hiccup scheduling my free spa orientation but that was cleared up by Julian who made sure to get my appointment set up in a timely manner. My orientation was done by Joe who was outstanding, professional and knowledgeable answering all my questions and educating me on overall spa care. I signed up for their O-Care program which keeps me current on my spa treatment supplies and provides free delivery as well as a $10 discount on my orders all while extending my heater warranty to their Lifetime Heater Warranty. Joe also got me set up with the ability to control my hot tub through an app which is a wonderful feature. I can't forget to mention how wonderful the hot tub itself is. If you're in the market for a hot tub I highly recommend Bull Grills & Spa.

Would not hesitate to purchase from them again! A few weeks ago we were in the market for a hot…read moretub. Jorge was knowledgeable, spent a lot of time educating us and did not pressure us to buy at all. He worked with us to find a hot tub that met our needs and was delivered in a few weeks. On the day of our delivery, after we started filling our tub in the evening, there was water leaking from the tub. They sent a service technician the next morning who repaired a disconnected air hose. Joe, was outstanding! Found the problem, fixed it quickly and then spent extra time going over how to use the hot tub and how to add the chemicals. I am impressed overall with the salesmanship and the service that quickly followed when needed! You should consider them if you are looking to buy a hot tub!!

Did an excellent job! On time, did an awesome job, a d gave good suggestions for keeping our grill…read morein perfect condition. Thank you!

Excellent service! Easy to schedule and a clean grill is a healthy grill. Grill looks like new…read moreevery time! Cleans up after work!

This is just a quick note to express my thanks for the terrific job Kenneth did on our Fire Magic…read morenatural gas BBQ. Kenneth texted about 20-minutes before arriving (on time.) He was polite and professional - a great representative of your company. His work took about 3-hours and resulted in what looks like a brand new grill. I do not normally complete satisfaction surveys or write companies about their services - but Kenneth did such good work I did not want it to go un acknowledged. I will be contacting you again when the BBQ needs professional attention.

A family member wanted a good cleaning of their gas grill so I decided to give it to them as a…read moregift. After doing some research on the various companies out there I decided to go with SD BBQ Cleaners plus it didn't hurt they had a promotion going on for $50 off so took advantage of it. Scheduled the appointment online, which was very easy to do, and received a call from the company a week before our appointment letting us know they had a cancellation and if we wanted, they could come out that day. Fortunately, we were available. Hugo arrived promptly and took a look at the grill. Set up a large cloth/tarp on the back patio and moved the BBQ on top of it. I appreciated that extra step because who knows what could have gotten on the patio during the cleaning. He was very through in his cleaning, inside and out of the grill. Grill looks close to brand new again and we were very pleased with the services offered by SD BBQ Cleaners and services rendered by Hugo. The man knows what he's doing. I'd recommend them to anyone looking to get their grill cleaned up.

This company took my deposit on a spa and never delivered. They came back later and asked for more…read moremoney down and when I told them that I could not put any more down they would not give me a refund. I am STILL fighting them over this. I am going to have to go through litigation over this. DO NOT TRUST THIS COMPANY! They are thieves!!

I purchased a Pizza oven while at the Orange County fair. I drove out to San Marcos, ca to pick it…read moreup and ended up buying the matching cart/base to go with it. Upon assembly I realized the cart was the wrong size and the pizza oven was missing a knob. When I called to inform them, I was pleasantly surprised that they were willing to make it right without any hassles. Great customer service, I will be doing more business with them.

Totally blown away from the poor reviews. I was in today, I was met with friendly and helpful…read morestaff. Had a few technical questions and they gave me solid advice... It's great to have BBG and the products so close as most of my items are shipped from from the South. Keep up the good work and again. stoked to have you so close.

Still a one star review, they sold me a crappy BBQ and followed with "I don't give a damn"customer…read moreservice. Today I'm going to buy a new built in grill and I will go to several places to look around but this will be one place I avoid at all cost.

Very nice results after cleaning my Bull built in grill inside and out after 10+ years of neglect.read more

After the amazing experience with our fire pit repair and upgrades, we had BJ and his team at BBQ…read moreRepair Pros install a Bull BBQ island! BJ and his team went out of their way to ensure the new BBQ island was installed correctly and beautifully. I am very happy and love the new BBQ. You will be too.

Grill Masters was excellent. They came and cleaned our grill and pointed out things that needed…read morefixing. Sure beats doing it yourself. Especially since I can clean a grill but can't fix it.

Great service. Adjusted the gas regulator and spent 5 hours cleaning the grill - price was as…read moreestimated. Nick was fantastic.

The place appears to be a total scam! I ordered a fridge to pick up from their store and they said…read morethey don't have it and can't order it at that price. They will not honor the price for which they advertised and for which I ordered. They claimed their website does not show a price (lie) and that the website would not allow me do order (another lie). Just look at the screenshots I've uploaded.

Disappointing Service from Owner Despite Years of Satisfaction…read moreWe've owned our Caldera Spa from The Spa & Patio for several years and have been very happy with it. When we discovered a leak just before our warranty expired in December, we called for service. The technician confirmed the leak and suggested we remove the insulation ourselves to expedite the repair, which we did. We quickly located the problem: a leaking 3-inch PVC fitting. When we called to schedule the repair, we were told it wouldn't be covered under warranty due to evidence of rodent droppings. While I understand denying coverage for damage caused by rodents (like chewed hoses), this was a large 3-inch PVC fitting--clearly a workmanship issue, not rodent damage. Regardless, we were willing to pay out of pocket to get it fixed. That's when owner Ian called (when I spoke with him I was unaware he was the owner). Rather than schedule the repair, he advised us to hire a local handyman because his technician would charge us for probably around $1,300 "or more." The technician was prepared to come out when Ian called him back and questioned why we were proceeding with the repair. I was shocked that the owner actively discouraged us from using his own service. We canceled and hired a local professional who was supportive, knowledgeable, and completed the repair quickly for one-third of the quoted price. He shared with us the leak was due to shoddy work when the spa was made, not the work of a rodent. After years as satisfied customers of the spa we purchased from them, this experience was deeply disappointing. A business owner should stand behind their products and support their customers--not turn them away.

No job too small. My Microwave needed service and the problem was diagnosed and repaired in less…read morethan 10 minutes. They were quick to reply to my initial inquiry AND remained in contact with me even after the job was complete. Their service fee is more than reasonable and applied to the repair. They even offered help with how to submit a claim for my warranty. Prompt efficient knowledgeable and affordable all qualities one looks for when needing help. I highly recommend them and will be using them again in the future.

I would strongly caution anyone considering this service. Save your time, money, and stress. I…read morerarely leave negative reviews, but this experience was extremely frustrating and deserves to be shared. They spent a lot of time "checking things," but nothing meaningful was done. In the end, they took the money, gave a faulty diagnosis, and left me with the same problem I started with. I was patient and willing to work with them, but the lack of professionalism, accountability, and follow-through is unacceptable.