Hugo was on time and did an excellent job cleaning our Bull Angus 30" grill. Five years of build up…read morecleaned spotless in 3 hours. The company is not inexpensive, but a quality grill deserves a thorough, meticulous cleaning, and detailing to continue working properly. I recommend their work.

I want to begin this review with what great communication this company offers. From setting the…read moreappointment to prior to the technician Dan arriving. They're prompt, efficient and reasonably priced, and just plain friendly. If you love to support a local company give them a call. We will be using them again!

From scheduling to the actual cleaning, I'd highly recommend BBQ Solutions. I first reached out via…read moreYelp to inquire on the process, price, availability, etc. and Brian was very quick and thorough with his responses. Fast forward to the service today, Derrick showed up early and was very clear on everything he'd be doing to bring my Weber back to life. After meticulously working on the grill for over 2 hours, it looks almost brand new, and I can't wait to fire it up. Thank you Derrick!!! I'll definitely be using BBQ Solutions again, and have already told friends/co-workers about them.

Scheduling was easy, price was very fair, quality of the cleaning was good, even provided some…read moresuggestions for my lighting issue.

Fantastic service. Really knowledgeable and trustworthy. My 26yr old relic now looks brand new!read more

Very nice results after cleaning my Bull built in grill inside and out after 10+ years of neglect.read more

I was hoping to get my grill conversion(propane to NG) done before the holiday and The BBQ doctor…read morewas able to fit me in. Juan and Jeff were professional and got the conversion done with everything working! I purchased the BBQ kirland island BBQ from Costco online and it looks amazing. Thanks to Juan who is a bbq expert, got it to all work. Took a little longer then expected, (3 hours) but worth it since I had not a clue how to do this tedious work. I know this company works on very high end outdoor kitchens, but it sure made my little outdoor bbq a humbled high end kitchen for me! Thanks guys.

Experience with this company so far. I called a few weeks ago and was able to reach the owner…read moredirectly who sat on the phone with me for an hour going over my barbecue issues. He advised me to clean the barbecue instead of buying a new unit even though he would make more money we fitting the space for a new unit. The guys came out to clean the barbecue today and did an excellent job. You definitely get what you pay for. I have had my barbecue cleaned in the past by a less expensive company and it it does not compare to what they did today. The guys who came out were extremely polite and took their time . I am having them come out to fix a couple more items on the barbecue in a couple more weeks and I will update the review accordingly. It's very rare that a business owner answers the phone and takes the time to truly understand your problem and give you your best options for a solution. My barbecue looks amazing

Brandon was responsive and his guys did a great job. This barbecue was used (abused) before I moved…read moreinto the home and I had no idea whether or not it could be salvaged. Service exceeded my expectations and I am pleased with the outcome.

While the quality of the cleaning is above expectations on all levels, my recent experience with…read morethe owner, Bradon Methany, was appalling. BEWARE when scheduling service. In the phone conversation to schedule cleaning, Brandon quoted me $500. I expressed dismay at the amount of increase since my last cleaning and he explained how prices have gone up. I replied that I understood how wages and parts have an impact on the price he charges. We proceeded to schedule cleaning. After service on 5/17, I received an invoice indicating that the charge for cleaning was $550. I e-mailed Brandon, seeking an explanation for the $50 discrepancy. He responded that he had quoted me $550, not $500. I told him that I distinctly remember the quote being $500. He rejected that and tried to justify his response by telling me has a "piece of paper" that he created on the day of scheduling that indicates a $550 quote. When I told him I would only pay $500, he threatened that he would place a lien on my property (for $50!!!!!). I paid the $500 and suggested that, in the future, he may want to confirm the quoted price in writing with the customer before service. He responded that charging the customer before the service would not be appropriate. He obviously misunderstood my simple suggestion and proceeded to send me a copy of the "piece of paper" that confirms nothing.

Grill Masters was excellent. They came and cleaned our grill and pointed out things that needed…read morefixing. Sure beats doing it yourself. Especially since I can clean a grill but can't fix it.

We ordered a part for our Napoleon BBQ. They were communicative and kept us informed of the…read moredelivery status. Called when the part arrived. Friendly and efficient overall service.

I was at first skeptical with Kyle because I have only used his competition in the past, but I was…read morepleasantly surprised. Kyle arrived on time and got right to work. For the job he did on my 15 year + grill for his price I was more than satisfied. I highly recommend NC bbq cleaning for your needs. I will be calling again

Don't waste your money. Worst Service I have ever hired. Didn't even open the drip pan to remove…read morethe crumbs that fell through. Didn't clean the grates since he said we needed new ones. They are $1000 to replace. Should have put the $200 toward purchasing new grates instead of hiring this person.

Our experience with BBQ Freedom was amazing from start to finish! Kurt was the key person that…read morehelped our vision of a BBQ island come to fruition. He is helpful, responsive, knowledgeable and genuinely cares about what the customer is trying to accomplish. We are so happy with our new BBQ and couldn't be more grateful for all of time Kurt invested to help us with our BBQ!

Kurt Blaker from BBQ Freedom designed our outdoor kitchen and sold us the components. The kitchen…read moreturned out amazingly and we couldn't be happier with it and the post sales support Kurt provided. It is the center of our outdoor entertaining and a dream come true for our family. Thanks Kurt!

Chad cleaned our pro grill today and it looks brand new. What a fantastic job he did. He worked…read morevery hard and my BBQ looks so good I don't want to get it dirty again, but I will. Grilling steaks tonight! Thanks Chad!

I regret hiring this company. I spent well over $1,000.00 on repair of my grill including a new LED…read morelight harness, switches, burners, etc. Everything they recommended and told me I needed. About a year after install of the parts from pro grill, the LED lights begin to fail and then stop working completely after a year and a half. I used the grill less than 5 times since their work so noticing wasn't highest on my agenda. When I realized the lights were completely out, it was a year and a half time from date of repair. I reach out to pro grill for help. The first person (didn't get his name) wanted and tried to help and said they'd be getting back to me. No one ever did. I had to reach out 3 different times over the span of a month. They'd respond after a week or so to each email or voicemail left. I felt back burnered, no pun intended. If it's not a new sale, they don't care. It's as simple as that, that's how I feel. They finally emailed me back saying it would cost around $200 for them to come look at my grill and then give me a price on what's wrong and what it will cost to fix. My blood boiled reading that. After spending this kind of money with them on a bbq repair and they don't have the decency to come look and see what failed in their install? LED lights are meant to last a VERY long time. Not a year or year and a half and only using them less than a handful of times. I called them immediately after receiving that email and talked with someone that said, my issue is above his pay grade and told me he'll let the manager know. I asked when I can expect that call and he didn't know. The manager calls me shortly after the call. We speak about the issue, and how I feel. He tells me they don't warranty anything they sell or install. Huh? You charge people thousands of dollars and have no stand behind on the work or the parts you install? Why would anyone use you after learning that? You don't learn that they don't cover it until you need their help though, that's the deal. I tell the manager how displeased I am with the whole experience. Taking weeks if not a month to get back to me, no responsibility taken, making me pay even after a month of trying to just speak with someone at your company, just to have your guy come back and look at their install and parts you sold me, and sell me the same service and part again? No thanks. He finally says, ok, we'll have someone come by and look at it for free for you but if it needs new parts we will not cover that or install. Great thanks, when can I expect that? Our office will call you to schedule. Great thanks a lot. Never heard from them again. That was over a week ago. To the ownership: listen to your customers frustrations. Try and help or solve the issue. Don't shut them down. Improve your communication. Why is it taking weeks to respond to an email or voicemail when a customer has an issue with your service? I bet if I needed a new service of some sort, you'd be Johnny on the spot. Improve manager training, and if who I spoke to is the owner, that's a shame because you failed on every aspect of customer service. Your staff failed in properly communicating and responding, then when it got escalated to management, you did nothing to help solve the issue and what you said you would do, you didn't do and I never heard back from you forcing me to express my experience. To new customers, there's lots of great companies out there, make sure you do your research and choose the right one.