My experience here started off a little rocky. My friend and I arrived at 2:10 p.m. for our 2:30…read morep.m. couples massage. We entered through our hotel and sat in what we later found out was the yoga studio waiting area. We were clearly seen by two employees, but no one greeted us or asked if we needed assistance. Around 2:25 p.m., I finally asked about our appointment and discovered we had been waiting in the wrong place. I was surprised that no one thought to check on us. If the yoga studio was closed, it seemed unusual to have guests just sitting in the waiting area without anyone saying anything. Thankfully, Sydney quickly stepped in and completely turned the experience around. She was kind and incredibly helpful. The massage itself was fantastic and more than made up for the rough start. Sydney and Alesia were both attentive and made us feel very welcomed. Overall, we left happy, and I would recommend them. If you book a massage, definitely ask for Sydney, Logan, or Alesia--they were absolutely amazing!

This review is for the studio! There is a separate entrance from the spa with its own desk. The…read morereceptionist at the desk was so kind and helpful. I couldn't figure out how to sign up for yoga online beforehand, but she was able to help me in person! I took the baby & me yoga with Sarah, it was SO fun and she was great!!! Baby had their own blanket and she included stretches that include lifting/holding baby. If baby was crying, she held him/her so we could continue. It was an amazing workout and I felt so refreshed afterwards! The studio is lowly lit, good temperature and good vibes. Bring your own mat but they provide any needed additional materials. I love that they have a large changing table in the bathroom too. Will be back!

I booked here after verifying they accepted the gift card I had. I go to check out and she tells me…read morethey've been asking SpaWeek to take down their business and they can't accept the gift card. It is YOUR BUSINESS on the website and you should honor it from YOUR advertisement. The manager came out and didn't give a crap saying "I've been asking them to take it down" over and over again. So her lack of following up for HER company came at MY expense. I had read a lot of reviews of this place screwing people out of money before booking and should have listened. My facialist was fantastic and let me know she would be moving companies so I will be following her to her new place and never returning here. DO NOT BOOK HERE! There are too many other fantastic spas in the area that do right by their customers. This place does not.

I had my first prenatal massage here this morning at almost 24 weeks pregnant. Gina is their…read moreprenatal specialist and she is AMAZING. She took such good care of me and I was in heaven my entire 50 minute massage. The entire atmosphere from the minute I walked in until leaving was very peaceful and pleasant. I will definitely be back here to see Gina!

I purchased a certificate for two Head Spa Chalet sessions for my husband. Today was his first…read morevisit, and he said it was very relaxing. It was an entire hour treatment that included scalp treatments and massage of his head, neck and shoulders. They did acupressure and relieved his pain and anxiety. He is looking forward to his next session, and I, too, will have them treat me.

Amazing quality service. Very relaxing and a great deal! The girls were very kind and accommodatingread more

I had a wonderful 90-minute massage at Katura Day Spa on my birthday. It was thorough, and a nice…read moreblend of relaxation and deeper work where needed. I would definitely go again and recommend it to others.

I went to Katura Day Spa today, and even though I arrived a little stressed from traffic, the…read moreowner immediately made me feel calm and welcome. She was so kind and patient--helped me with the payment process and went out of her way to make sure I had an excellent experience. I had the microdermabrasion facial and an express back massage, and both were wonderful! I definitely could have used the full-body massage but didn't have the time this visit. I'll absolutely be back soon for the other services she recommended. So happy I found this place!

GONE. This place…read moreclosed without warning or notifying existing clients. I had an appointment Friday afternoon and showed up to locked doors. They did however let me confirm my appointment on Wednesday. They were great when they were open, but this was very uncool. Bad form, Lonnie. Bad form.

Pam is a professional. My facial was so relaxing and the bit of massage on the shoulders and neck…read morehas me wanting to set up a regular massage with her soon too! Lovely quiet space to zen out when you need.

Wow. Rooftop sitting area, mimosa while you wait (if you wait), and great relaxing services. My…read moremassage was awesome! You need to have someone take you up the elevator if you're not a guest (in case you're local and only want to go to their spa). I recommend it. I hate those massage places in strip malls. They are not relaxing and rush you in/out. This spa is luxurious! There is a rooftop bar with another view as well. Awesome hotel.

This was the worst spa experience I think I have ever had and especially for the price point at a…read more4-5 star hotel. I only gave two stars because the staff was super sweet. I called to make a reservation and everything seemed ok but I should've known that it wasn't going to be what I expected when I got a call back shortly after making the appointment asking if I could change the time I had already chosen. Upon arrival, my husband and I filled out the appropriate paperwork but it would've been nice to have completed that process online prior too like I have been able to do with most "upscale" spas. I put upscale in quotes because one would think based on the prices that you would have certain luxuries like a men's and women's area where you can put up your personal items and clothes and lock them, be given a robe and slippers to put on and then be moved to a relaxation room of some sorts to enjoy before and post massage. This spa has NONE of that. Nor did they have a steam room or sauna for you to enjoy and not even a shower for those that might want to freshen up. The only area they have is outside and due to rain, there was no way to enjoy that. When I booked our 2 hour couples massage, I asked for Deep tissue and we basically got a rub down that lasted 80 minutes. Massage Envy has done a better job. I will say the foot scrub was nice but we were there for deep tissue which was an additional charge and we were also told because it was their V-Day special we would get a free spa gift and complementary champagne/mimosa. Never got the gift upon leaving and the champagne and mimosa weren't served in champagne flutes of any sort. This was a huge disappointment and especially for the price! I will not go back to this spa nor would I recommend it!

10/10! This is a gem tucked away in Pineville. Close to 485 with ease of access and for a quick…read morejaunt to relaxation and restoration. You know I'm your SPA enthusiast! I was pleasantly surprised because this isn't a traditional SPA. It's a unique SPA that offers additional amenities that any Splendid SPA Diva would dive into. There's a traditional massage if you're inclined. I always am untill I heard they foot soak with herbal infusions, Zero Gravity Mani/Pedis', Blow-outs, Skin evaluation, Scalp Consultations and 4-6 HEAD SPA stations with ADA accessibility. Ohhh what's that? It's a luxury scalp massage that tickles your senses because each product is selected with your hair type in mind. Even us 4 A-B-C girls (No braids, synthetic hair or tape-ins). They even specialize in curls! I just shaved my hair for no reason! However, it was an indulgent luxurious experience. Yes, it's just a wash! YouTube it; set your expectations. It's still luxury... I saw that they had weekday specials. I got the last 7pm appointment as they stay booked during the evenings. I came early to try a foot soak. Now, I know what you're thinking but let me set the stage. You're in a lush robe, zen music, tucked away in a room that is vivacious yet calm and you're holding a mimosa or tea. Then they give you one of 12 different soaks that have fresh fruit, herbs, and various oils in a tub covered by a blanket on a chair that engulfs you. The steam is allowing the herbs and fruit to radiate throughout the room creating a serene oasis. Lela did an impeccable job explaining my service and checking on me. I love hot-hot water and she came back and added more even although my next service was starting in 10 mins. That's great customer service. Next was with Desi. She got me situated in the Head Spa chair. I was worried about my comfort but she elevated my legs to allow a perfect alignment. She then gave me a choice of cooling vs heated mask. Raised the music, dimmed the lights and let the water flow. She was gentle and asked about my comfort. I'm not tender headed so I said go for it. Honestly, she could have went to town but she was methodical and gentle throughout the process. I was shown around but my phone died. The Zero gravity room looked so inviting. The blow out room was gigantic and the decore was so cute. I would definitely come back again. Maybe a massage and lashes next time. It's definitely worth booking. I usually head to larger metropolis to go to a day spa but now I can save the gas and time.

As a natural hair girlie, I must admit, I was slightly nervous about booking an appointment. UNTIL…read moreI saw one of the service providers is black AND natural - booked an appointment with her (Jayla Brown) expeditiously. Since this was my first time at a Head Spa, I booked: - Rejuvenation 100 minute Head Spa ($275.00) - Blow Dry for Natural & Curly Hair ($60.00) FYI, the blow dry service is not automatically included. If not booked, you will leave with wet hair. My total came to: $335.00 The space was absolutely gorgeous! After checking-in, the hostess provided me a wrap, robe, fuzzy socks and slippers. The wrap/robe is plus size friendly - I was given a 5XL. Cubbies (with and without locks) are provided to store your personal items. After changing, Jayla was at the hostess stand waiting for me. She started with the scalp consultation - utilizing 4 different light to check for blood flow, oil build up, clogged pores etc. It was a strange thing to see a microscopic view of my scalp. We discussed hair products I am currently using as well. Was great being able to speak to her and she was familiar with the black owned brands I was naming. You will return for another analysis to compare before service vs. after service. From there, we went into a separate room for THE SERVICE. The bed was heated, pillow placed under my legs for lower back support and I selected a cooling/weighted mask for my eyes. I truly can not remember the last time I was that relaxed! Jayla was gentle with my hair and her pressure was great for the scalp massage. 10/10 service from her! A quick massage of the shoulder/upper arm is given. My only recommendation is for this to last a little longer. Also, adding a weighted blanket!! The drying/styling station is upstairs (~ 20 steps). Again, Jayla was gentle with my hair. She sectioned my hair for detangling, used a heat protectant and shine serum when complete. It's a hefty price tag. I wanted the experience, so I payed up. I can see myself visiting again. For a second visit, I do not feel another scalp consultation would be necessary and to save money will bypass the blow dry.

Decent spot, although I was expecting way more considering the hotel's vibe. The so-called lounge…read moreis pretty small and the locker room even smaller, so overall pretty underwhelming. If you're looking for that elevated and relaxing feel, then this is not it, although the pricing would suggest otherwise. The one standout was my esthetician Timaia. If I return, it'll be only because of her.

I am extremely disappointed with the customer service and professionalism at the Spa by JW Marriott…read moreCharlotte. More than a week in advance, I booked two separate massage appointments in two separate rooms for my adult son and myself. On the day of our appointment, I received a call informing me that the spa had overbooked and now wanted to place us in the couples massage room together because we share the same last name. My 23-year-old son understandably did not want to receive a massage in the same room as his mother. I explained this clearly. The spa's "solution" was to move one appointment to 4:30 p.m. and offer a 20% discount on only that massage. Unfortunately, this created another problem because we already had dinner reservations at 5:00 p.m. as part of our vacation plans. After several phone calls, the only additional compensation they offered was two glasses of champagne. I even asked whether they could at least add hot stones to my massage for the inconvenience, but the receptionist said she would need manager approval. Multiple times, I requested to speak directly with a manager or supervisor, and each time I was told no one was available. What made this experience especially frustrating was that the manager never bothered to personally get on the phone despite the situation escalating over six separate calls. The receptionist was polite and apologetic, but she was unfairly left to act as the middle person while management remained completely absent. Ultimately, I canceled both appointments and requested that the cancellation fees be waived since this entire issue was caused by the spa's own overbooking mistake. This was supposed to be the relaxing start of our vacation. Instead it became stressful and frustrating. Had they contacted me earlier or handled the situation professionally, I would have had time to book services at another hotel spa. What disappointed me most was not simply the overbooking -- mistakes happen -- but the complete lack of accountability and customer care afterward. We spent part of the first day of our vacation dealing with six phone calls, repeated explanations, and no direct communication from management despite multiple requests. For a luxury hotel spa associated with the JW Marriott brand, I expected significantly better professionalism, problem-solving, and customer service. A manager should have personally addressed the issue and worked to make things right rather than leaving the receptionist to repeatedly relay messages. Unfortunately, this experience fell far below expectations, and I would not recommend this spa based on how this situation was handled.