Amazing facial and massage. Staff is very friendly. Love the rooms and ambiance. Highly recommend…read moreAshley for massages - she's outstanding.

Loved it all 3 times I went. So relaxing, extra comfy tables, amazing therapist each time I went,…read moreclean, relaxing. Bonus to have a bite to eat at kid cashew after.

I've done a sports massage twice here and a few Swedish massages. All of them have been superb. The…read morewater fall white noise lighting and the warm tables are awesome! Could fall asleep on them. The workers are good at finding tension spots, and checking in with you on pressure.

I ordered a gift certificate for my daughter-in-law from here using their web page. It was super…read moreeasy to order. I requested it be sent to my email and printed it out for a Christmas gift. We do not live in the Charlotte area so I was thankful it was so easy to located (using Yelp of course). I am sure she will really enjoy her experience based on the reviews and the pictures on-line.

Lovely massage service! My first time here was delightful and relaxing. On arrival, I was offered…read morebeverages and waited just moments before being whisked away to the ladies changing room. A robe, slippers and a spa bag for my belongings was already prepared - a nice touch. I started with the salt cave experience. It was relaxing and I was cautioned that anything I brought into the room would have a salt residue afterwards. I didn't really notice a salt residue at all, even on my wet hair. The spa music and the lounge chair did make for a quiet transition from my busy morning into peaceful relaxing mode. Afterwards, I enjoyed a bit of time in the relaxation room. For hot tea, each day they have both a caffeinated and a decaffeinated option. It was served on a cute tray with honey and sugar options. Last, my 90 minute massage. A choice of scalp massage or foot massage was offered and I opted for the foot massage without hesitation. I requested medium pressure and only asked once for a bit less pressure in a sensitive area of my lower back, and my therapist was quick to adjust. I chose the lavender blend massage oil and it smelled lovely. Special attention was paid to my shoulders where I carry most of my tension. Having booked only a couple of days in advance, I did make a deposit of 50% up front and was already within the cancellation window. If more than one service is confirmed, a 20% gratuity for each is automatically added but that was well explained up front and during check out. I noticed a list of monthly membership options during checkout and I'm actually considering joining. It was easy to get an appointment and very relaxing, though I'd probably skip the salt cave and go right to the massage or opt for a facial next time.

If you're used to high-end spa experiences, you will be disappointed. It's small, there are no…read moreamenities included with the services, and even simple things like warming the hot oils had to be requested instead of being part of the normal experience. I booked a rooftop couples massage a month in advance. When we arrived, they told us the rooftop was closed, even though they had already taken my deposit for this service. The weather was perfect, they then offered to set up the rooftop quickly if I paid an extra $200. The manager rushed me to make a decision on the spot about whether I wanted to pay extra for the rooftop or move to a very small, not aesthetically pleasing room instead. This completely took away from what was supposed to be a relaxing experience and didn't make sense because this was the service I originally booked. The management and staff aren't professional or accommodating. Very strange experience. Following up on Kristy's message here: Urbanna spa accepted a deposit for a rooftop spa appointment. The only reason I booked with Urbanna spa was for the rooftop experience. I intentionally booked on the first day of spring, the weather was 77° with sunny skies and they told me the rooftop was closed after I arrived and checked in. I asked to reschedule on a day the rooftop was open, but no staff could confirm when the rooftop would be open. Kristy (who was not present during my appointment) claims alternative options were offered. Just want to clarify that this is also not true. The only option they gave me tiny room I've attached. I was told management would follow up with a call after my service but Kristy's comment below is the only follow up I've ever received from Urbanna spa. This is not your traditional spa experience. If you're used to high end spa experiences, this will feel very low quality. I highly recommend Woodhouse or Spa At Ballantyne if you're looking for that high-quality experience. Thank you, Kristy, your comments below are a perfect illustration of the quality of service at Urbana.

Wow. Rooftop sitting area, mimosa while you wait (if you wait), and great relaxing services. My…read moremassage was awesome! You need to have someone take you up the elevator if you're not a guest (in case you're local and only want to go to their spa). I recommend it. I hate those massage places in strip malls. They are not relaxing and rush you in/out. This spa is luxurious! There is a rooftop bar with another view as well. Awesome hotel.

This was the worst spa experience I think I have ever had and especially for the price point at a…read more4-5 star hotel. I only gave two stars because the staff was super sweet. I called to make a reservation and everything seemed ok but I should've known that it wasn't going to be what I expected when I got a call back shortly after making the appointment asking if I could change the time I had already chosen. Upon arrival, my husband and I filled out the appropriate paperwork but it would've been nice to have completed that process online prior too like I have been able to do with most "upscale" spas. I put upscale in quotes because one would think based on the prices that you would have certain luxuries like a men's and women's area where you can put up your personal items and clothes and lock them, be given a robe and slippers to put on and then be moved to a relaxation room of some sorts to enjoy before and post massage. This spa has NONE of that. Nor did they have a steam room or sauna for you to enjoy and not even a shower for those that might want to freshen up. The only area they have is outside and due to rain, there was no way to enjoy that. When I booked our 2 hour couples massage, I asked for Deep tissue and we basically got a rub down that lasted 80 minutes. Massage Envy has done a better job. I will say the foot scrub was nice but we were there for deep tissue which was an additional charge and we were also told because it was their V-Day special we would get a free spa gift and complementary champagne/mimosa. Never got the gift upon leaving and the champagne and mimosa weren't served in champagne flutes of any sort. This was a huge disappointment and especially for the price! I will not go back to this spa nor would I recommend it!

Great experience! Staff were great and the massage was exactly what I needed. Thank you Woodhouse…read more for a wonderful time

On this previous Saturday I had 3 lovely friends come to town and attempt to receive service. Let's…read morestart with the fact that they called the day before to cancel our services because 2 therapist called in and they weren't certain how to accommodate us. After a back and forth, they stated they would "work it out". Upon entry there was no concern, we checked in and got in our robes to prepare for service. I was walked about to the massage bed and asked what areas I would like worked on, I shared where my areas of concern were and was told to get on the bed to prepare for service as my therapist left the room. He then came back to the room to refuse to service me due to me being "too intoxicated" and "stumbling upon entry". I was transparent in having a drink at brunch prior to entry, and you are served a mimosa (alcohol right?) upon entry to the spa which I barely drank. The manager offered me a "swag bag" and a seat in a salt room. I was appalled as there was no where in writing you could not have alcohol before a service nor was there proof of me being too intoxicated. I asked the manager to please notify my friends I would be leaving and if they would like to continue. The manager Aiko told me no, she did not know where they were and she didn't plan to go find them. I told her I myself would find them to end our time there, as the card on file had not been charged which she assured me of. I then went to look for each individual and each session ended within 5-7 minutes of service. I was clearly upset and expressed such while talking both in the locker room and lobby as I felt the manager was dismissive, rude, and offered a pathetic resolution. The manager rushed to the front lobby and charged us for all massages, even though she claimed we would not be charged and the carb on file is held. I called to follow up today and the manager was not only smug and rude but called me drunk as well because she was upset I disrupted services by finding my friends as she had previously refused to. Terrible service. I've seen reviews of the subpar massages provided and glad I did not miss out on a thing! Luxury cost does not always equate to luxury service.

The service was professional, and the massage was done with care. Overall, a positive experience,…read morethough the temperature in the room was a bit low

Best massage I've had in Charlotte. My first visit to ZOE yesterday. The room was lovely, and the…read morepressure was perfect. JOE is an artist. When Michelle said I'd be in good hands, she wasn't lying. You'll want to have JOE at ZOE-- Walked out relaxed, happy, and about an inch taller!! Thank you Joe, your hands were magic.

This review is for the studio! There is a separate entrance from the spa with its own desk. The…read morereceptionist at the desk was so kind and helpful. I couldn't figure out how to sign up for yoga online beforehand, but she was able to help me in person! I took the baby & me yoga with Sarah, it was SO fun and she was great!!! Baby had their own blanket and she included stretches that include lifting/holding baby. If baby was crying, she held him/her so we could continue. It was an amazing workout and I felt so refreshed afterwards! The studio is lowly lit, good temperature and good vibes. Bring your own mat but they provide any needed additional materials. I love that they have a large changing table in the bathroom too. Will be back!

I had an amazing massage at Palestra South Park today. the experience was top drawer! From the…read moretime I entered until I left, I felt taken care of in a special way. My massage was the head to toe body massage for 90 minutes and it was amazing. I highly recommend this spa.

Overall, my mom and I did not have a relaxing experience at the Ballantyne Spa after years of…read morelooking forward to trying it (hence the robust review). The events leading up to our appointments caused more stress than zen, and the experience itself was mediocre at best. For Christmas this year, I purchased my mom a massage service and myself one at the same time to go together. She doesn't get to relax often, and I knew she wouldn't want to go alone. I found 2 appointments at the same time when I was in town, booked, received confirmation, all is good. I gave her the gift & she was excited, even getting us matching PJs to wear in the day of. We continued to receive confirmation emails and appointment reminders. The day before our appointments (which were at 8 AM, arrive at 7:30, which was also confusing because they spa said they open at 8?), we received a call at 11 AM that there was a glitch on their end, and they could not accommodate us as there were no other appointments at the same time that entire week. I called back, left a message explaining the situation and asked if there is anything we could do, and waited. 2 PM rolls around and we have heard nothing, and finally I have my mom try and call since my calls were not being answered. They answer and said the manager was working on a solution and would call back, but likely would not be able to find someone. 4 PM rolls around and we have not heard back. At the same time, we were receiving confirmations of our original appointments, forms to fill out, etc. Finally, that evening they let us know they would be able to accommodate us for our original appointments, which felt great after everything. We asked if there was anything they could do for the hassle and the manager offered 15% off our services. We went to fill out the forms so the next day would be hassle-free and, of course, none of the 8 links they sent us throughout the day worked. After the difficult and last minute issues, we were ready for a relaxing time. The next day, upon check in, we were asked to pay the full amount with no mention of a discount or apology for the difficulties we experienced. She told us to come back after our services to talk to the manager. We made the most of the rest of our time, but overall had issues with the spa itself, outside of booking issues, that led to a two-star review: - The spa promotes they are 'technology free,' even declaring outside of the waiting/relaxation room door that cell phones are prohibited, yet every single person in the wait room was on their phone (at least 10-15 people). We put our phones away prior to entering to follow the policy/enjoy a tech-free zone at a spa, and it was not relaxing walking into a room of everyone glued to their screen. Might as well not promote this if you do not enforce it. - The waiting/relaxation room is supposed to be a quiet place to relax with beverages and snacks pre or post service, but most the snacks were empty, the water for the tea was cold, and the constant shuffling of people coming in and out for their appointments was disturbing. The room was packed. - Half the clients were given a beverage post-service, and half were not it seemed. One client was told she could not get served champagne before 10 AM, yet multiple people were sipping on a glass. I had to spend about 10 minutes tracking someone down to even receive mine that comes with the service - They promote the pool as part of the spa, but when we went to go to the indoor pool it was filled with screaming kids so we opted out of that amenity. I understand its apart of the hotel, but then it shouldn't be promoted as a 'resort-style pool' with 'therapeutic whirlpools' as a spa amenity. - The locker room attendant was very difficult to find, with multiple clients walking around confused looking for assistance and talking to each other to get around. The tour at the beginning was not good/the attendant seemed confused. I probably would have given this a one star on the standards of how a 'luxury' spa should be, however both the massage services were good, and they did end up being able to accommodate us in the end. The whole experience, however, was disorganized, stressful, and not at all what we were expecting. Being a spa that requires their customers to give a 24-hour cancellation notice, it was disappointing that they were unable to do the same for their clients. The appointments were booked weeks prior where the glitch should have been caught. Overall, the booking experience put us off on the wrong foot, and the spa experience itself didn't make up for it. Definitely a bummer! TLDR: Stressful booking experience with hardly any accountability or regard from the spa, promotes to be tech-free and is not, feels like an in and out service vs. luxury spa experience, lack of staff/multiple confused guests, relaxation room not up to par and very busy, noisy pool with kids even though promoted as a spa amenity

My friend and I visited the Spa at Ballantyne on a Friday evening for massages. Overall, we had a…read moregood experience. The staff were kind and helpful and both the spa and waiting areas were tidy. This spa boasts a lot of amenities (indoor and outdoor pool, sauna, steam room, etc) that are able to be used during your visit. Our massages were later in the evening (6 pm) so a lot of snacks and beverages were already put away for the day once we finished our massages. It's always a treat to visit this spa when I'm in Charlotte and this visit was no different!

Total bliss -- every single time. I first discovered them after an incredible 80-minute massage at…read moretheir Oakhurst location, and I've since been back many times to both their Dilworth and Oakhurst spots. I truly love them both. The moment you walk in, everything feels calm, grounded, and completely zen. Over the past year, I've seen several different massage therapists -- not because I didn't love any of them, but because I genuinely wanted to experience them all. Every single one was wonderful. But after happily "researching," I've officially settled on my absolute favorite... Samantha! Now I book with Samantha every time for the most heavenly 80-minute massage, followed by 30 perfectly peaceful minutes in their sauna. It's become my little monthly ritual, and I look forward to it every visit. The pressure, the ambiance, the warmth -- it's always just right. Already counting down to my next appointment.

Yesterday was my first experience at mood house and it's safe to say I left as a certified mood…read morehouse fan! My 80 minute deep tissue massage with Josh was incredible. Loved the atmosphere right when you walk in the door too. Quality 5 star experience all the way around, I'll be back!

Great service highly recommend will be going again. Friendly and well organized. First time…read moreexperience as well

I called to make an appointment and the staff wasn't sure if they're open or closed or operating…read morehours lol I'm not sure if this is a sketchy place and it was due to the fact that I am a woman , but ...