I had a great experience with K Li today. I walked (no wait) for a 60 minute Foot and Shoulders…read moremassage. I only had one request, to spend some time on my foot arches where I keep a lot of stress. She understood what I wanted and focused much attention there. $50 for an hour is underpriced in my opinion, and she was appreciative of my $15 cash tip. I was not asked to pre-pay as some claim have happened. The room was pretty comfortable and mostly quiet, although I did wear some earbuds planing my own relaxing music. I paid cash so I can't say anything about credit card fees some people have mentioned (although it seems a lot of places are now pushing this charge back to the customers).

If you have 30 minutes to spare and are in the area, this is a must stop shop for a quick but…read moreamazing 30 minute foot massage. I have been several times and have always had a great experience. Love their oversized chairs just to lay back and relax and forget about the day for a moment. Service providers have always been kind and did a great job. So give your tootsies some love and go get them rubbed.

Annette and Michelle are both amazing. Such a great massage every time i go. Never disappointed.read more

The person that I had the displeasure to deal with was Annette Thompson. A very unprofessional and…read moreunpleasant person. There was a problem with my groupon and it had her contact information, not the correct business. She had everything explained to her and still called and texted continuously. She was unbelievably nasty. She should not be allowed to interact with people.

Amazing massage and hospitable staff. Great prices and I appreciate the simplicity of a chair…read moremassage.

Had the best couples massage here this evening. 60 minutes with a timer so knew we weren't short…read morechanged. The pressure was perfect for both of us. I will say this isn't going to be like any of the big chains in the area. You are in a room with just a curtain and can hear everything. But if you are able to shut that out you will have a great experience.

Fantastic massage. Great deep tissue. Nice ambiance. Fair prices and very convenient location. I…read morewill definitely return again and again.

Pippa called me back quickly and offered flexible hours so that I was able to get in for a massage…read morein less than a week. Her studio is in a quiet neighborhood, not far from Lang Van Vietnamese (my favorite). Pippa was professional and did a great job. I felt comfortable enough that I fell asleep for 5-10 mins. LOL It doesn't get much better than that!

My husband booked this through ClassPass. We went on a Sunday afternoon. We parked in the garage…read moreadjacent to the building. Parking cost us $11. Since the building was closed, I couldn't ask if they validate parking. We rung the doorbell, and an individual answered. My husband was supposed to have completed a few steps prior to arrival, but the woman said she could walk us through the process. Once upstairs, the bathroom adjacent to Zero Gravity's door was being fixed/installed, so I had to get over a few things to get to the doorway. Once there, we called and were buzzed in the room. Inside the room was plenty of sanitizing wipes. We wiped down the massage chairs, and opted for the woman to guide us through the process. We could have followed the tablet prompts as opposed to being guided by a live person. I wasn't sure if I would enjoy this experience as I was uncertain if I had followed the instructions correctly. I wasn't sure worried that my position and stance may not have been correct. I made small adjustments here and there, and by the last 20 minutes, I was relaxed. I do wish they had a handwashing sink inside to use after wiping down. Hand sanitizer would be good too. There's at least one camera in the room. Location and having to pay for parking are a drawback. I wonder if there's staff there to help guide patrons during regular business hours. I would try it again.

A wonderful, upscale yet affordable experience! Easily accessible, private and provides a quality…read moremassage.

If you are looking for someone who will definitely help you with your body pains, come see Kellie…read more She is hands down the best. I've been to multiple places before her and Kellie is just fabulous! Before I found Kellie I went to a massage therapist that almost broke my beck of how hard she was going. The great think about Kellie is that she will definitely stick to your preference. If you like deep tissue she will definitely get out all those knots out with ease. If you are going in for a more relaxing kind of massage she will do that too! I love that she lets you choose your preferred kind of esencial oil to enjoy the smell while you are there with her! My favorite part of the massage is when she rubs your whole body with deep blue by Doterra. She won't put the deep blue if you don't like the cooling feeling, but I would totally recommend it! Definitely get the 90 minutes massage because once the clock hits 60 minutes you are gonna regret not getting that extra 30 more minutes!

Kelly is an excellent masseuse. She is the most accommodating person when it comes to working with…read morea schedule. She likes finding the trouble spots on your body and applying the appropriate pressure to ease those spots out. Her room is relaxing and she makes you feel comfortable and pampered. At some point she will be very hard to book! Highly recommend.

Lovely massage service! My first time here was delightful and relaxing. On arrival, I was offered…read morebeverages and waited just moments before being whisked away to the ladies changing room. A robe, slippers and a spa bag for my belongings was already prepared - a nice touch. I started with the salt cave experience. It was relaxing and I was cautioned that anything I brought into the room would have a salt residue afterwards. I didn't really notice a salt residue at all, even on my wet hair. The spa music and the lounge chair did make for a quiet transition from my busy morning into peaceful relaxing mode. Afterwards, I enjoyed a bit of time in the relaxation room. For hot tea, each day they have both a caffeinated and a decaffeinated option. It was served on a cute tray with honey and sugar options. Last, my 90 minute massage. A choice of scalp massage or foot massage was offered and I opted for the foot massage without hesitation. I requested medium pressure and only asked once for a bit less pressure in a sensitive area of my lower back, and my therapist was quick to adjust. I chose the lavender blend massage oil and it smelled lovely. Special attention was paid to my shoulders where I carry most of my tension. Having booked only a couple of days in advance, I did make a deposit of 50% up front and was already within the cancellation window. If more than one service is confirmed, a 20% gratuity for each is automatically added but that was well explained up front and during check out. I noticed a list of monthly membership options during checkout and I'm actually considering joining. It was easy to get an appointment and very relaxing, though I'd probably skip the salt cave and go right to the massage or opt for a facial next time.

If you're used to high-end spa experiences, you will be disappointed. It's small, there are no…read moreamenities included with the services, and even simple things like warming the hot oils had to be requested instead of being part of the normal experience. I booked a rooftop couples massage a month in advance. When we arrived, they told us the rooftop was closed, even though they had already taken my deposit for this service. The weather was perfect, they then offered to set up the rooftop quickly if I paid an extra $200. The manager rushed me to make a decision on the spot about whether I wanted to pay extra for the rooftop or move to a very small, not aesthetically pleasing room instead. This completely took away from what was supposed to be a relaxing experience and didn't make sense because this was the service I originally booked. The management and staff aren't professional or accommodating. Very strange experience. Following up on Kristy's message here: Urbanna spa accepted a deposit for a rooftop spa appointment. The only reason I booked with Urbanna spa was for the rooftop experience. I intentionally booked on the first day of spring, the weather was 77° with sunny skies and they told me the rooftop was closed after I arrived and checked in. I asked to reschedule on a day the rooftop was open, but no staff could confirm when the rooftop would be open. Kristy (who was not present during my appointment) claims alternative options were offered. Just want to clarify that this is also not true. The only option they gave me tiny room I've attached. I was told management would follow up with a call after my service but Kristy's comment below is the only follow up I've ever received from Urbanna spa. This is not your traditional spa experience. If you're used to high end spa experiences, this will feel very low quality. I highly recommend Woodhouse or Spa At Ballantyne if you're looking for that high-quality experience. Thank you, Kristy, your comments below are a perfect illustration of the quality of service at Urbana.

I will NEVER return to this Spa. It doesn't even deserve a star. Took my husband there for…read moreFather's day for foot massage that included a 10 mins soak. Our feet soak in plain water for 25 mins! They kept talking in like my husband and I were not there. It's Father's Day. Wanted him to relax. Cell phone keep ranging. Lights stayed on 15-18 mins while our feet were still soaking in water. Asked for money before they even started anything. Phone still ringing. My husband had to ask them to turn ringer off and of course they had no idea what he was saying. When they asked for money they could understand us bout after that they couldnt! Right! Right! She takes my feet out of water finally and puts my legs on chair without towel or anything. When they start doing foot massages ( now remember its support to be relaxing) they start talking. WTW is going on Why???? I have to ask them to stop talking because (which I would think they knew and of course they did) its supposed to be relaxing. This was the WORST experience I've EVER had before!! I will NEVER Recommend or come here again. I would complain to management but I'm sure they would not understand! Oh by the way the 60 mins foot massage turned into a 30 minute Upsetting Experience!!

Since it has changed owners. This place is terrible. I've come twice so far. Once at 8pm no lights…read moreno nada. This time I called first. Girl says ok. I come lights are off. Stay away!