I have a membership at this location and I enjoy the experience that I have whenever I go. The…read morecustomer service has been excellent lately with the front desk. The current employees working there are friendly and pleasant to interact with. I've had a few different therapists throughout the year or so that I have been a member but that's how it goes with spa chains. One of my favorite therapists left a few months ago but I was able to get paired up with someone new that I like. For an ultra-relaxing experience, upgrade to a hot stone or salt stone massage. It really takes the massage experience to a whole new level. The facial services are great also. I always leave here feeling less stressed and well-pampered. Getting regular massages and facials are a big part of my self-care regimen. Great for mind, body and soul!

Been a member here for years. Love the Waverly and Ballantyne locations. Great facials and massages!read more

Nicole is a true professional in every meaning of the word. Her technique is spot on and she just…read moreKNOWS what you need. She is by far the best massage therapist I've seen and has helped make me have less pain, more flexibility and more relief. I highly recommend her!

Nicole more than deserves all her FIVE star reviews! I agree with all of the wonderful things…read moreYelpers are writing. What I'd like to add is that I've had MANY massages in my life from all my years in Manhattan, some in PA, then in Charlotte (we arrived about eight years ago). I believe Nicole is all around the BEST massage therapist I've ever been too. I truly believe she has "healing hands".

Absolutely amazing. New to the area and and could not be happier to have found OVME @Waverly. From…read morethe moment I walked in I was treated amazingly. The ladies up front are sooo attentive and Dr. Lindsey P. is the BEST. She is patient, detailed and extremely knowledgeable. Each visit I walk out completely satisfied with the results and can't wait for next appointment. Loving watching my skin (and confidence) transform each time I go.

If I could give this place 0 stars I would. I went for touch up's and ended up with an enormous…read morebill and collapsed eyelids. The injector (Brenda) was very greedy and didn't tell me how many units she was injecting into my forehead, I was new to Botox knowing this she still injected 40 units (that's so much) and went below the middle of my forehead causing serious ptosis (droopy eyelids) it's been months and I'm still not back to normal. If I were you I would find someone in private practice, definitely not a chain spa with careless employees. Oh, and when I confronted her about my eyes she said, oh no that's normal your muscles just need to relax...unbelievable!

They don't know how to do a good job. Manicure & Pedicure are terrible. And ask for tip!…read moreHorrible experience!

I needed a very neutral nail for the weekend, and Kelly absolutely nailed it! I love this…read moreplace--excellent customer service, and my nails look amazing every single time.

My 1st appt. at Eden was over 1 year ago as I recall. She was recommended by a person who thought…read moreshe did a good facial, and she was local, and we always try to support local businesses. Upon my arrival and entering I was scolded for parking in the driveway! It was long, empty and the parking pad had enough room for my small car and the driveway remained empty during my entire visit! She finally said I must not had read about parking before my appt...I guess not but wow...this is how you greet a 1st time customer!!! After reprimanding me she finally greeted me. I have been getting facials and going to spas for several years and this was a first! We briefly discussed what my concerns were and began. I was already very familiar w/products she was using as I have been using them for quite a while as well as other French skin care lines. She is very good at massage but facial was comparable to others I've had in Charlotte area. I left w/my skin still feeling dry, but I purchased some product from her and of course tipped generously even after this experience. I even purchased a product online that she encouraged me to try, so I did make that purchased not from her directly but from vendor online that she instructed me to do! This happened to be a vendor that I have been getting my skin care products from for years. She didn't smile much and didn't seem to want to know me or like me! I decided that would be my one and only visit there for sure. I shared my experience w/a few others who have used her and they agreed she wasn't the warmest person but perhaps it takes some people time to relax and you never know what is going on in someone's life but it is unprofessional to take it out on clients. I know I have had numerous life challenges thru the years and still face some today. So recently she advertised a Mother's Day special which sounded like just what I needed having a very difficult year. She was kind of friendly when greeting me but again seemed stand offish and no smile??? Anyway, again she is great at massage which I did enjoy, and skin felt hydrated and look hydrated at that point. She recommended some very rich products which I did purchase from her directly spending quite a bit of money. Again, after a short time my skin felt dry once again and lost all hydration but the products I purchased relieved the dryness as I applied them thru out the day and I do like this line of skin care, but honestly, I think my skin looked better before the facial especially as the day went on. At the end she briefly used some hand scrub and spray. After I left and went home my daughter asked me what that fragrance was and it was the spray for hands which had a lovely scent. My daughter who is getting married thought it would be a nice gift for her bridesmaids and we also were going to get them all gift certificates for facials from her directly and of course they are younger all w/good skin and live local so we thought they would enjoy this and have a better experience than I... just don't know why she has this nasty attitude towards me...I never have had an experience like this w/any "Professional". I tried contacting Jane about this product to purchase w/no response until suddenly she replied and accused me of trying to pick her brain and taking away business from her and others in the same industry!!! Wow!! Beyond disappointing!!! We were going to purchase from her...I spent a lot of money there not once but twice and she just lost money by her inexcusable and unprofessional reaction toward me and future clients!!! We all work hard for our money, and we know what it is like to work in the service industry have always been generous no matter what the service is!! She is beyond rude and could not be more wrong about her accusations!!! Don't waste your time or money here when you can find great service w/lovely and pleasant professionals who are glad to have your business and give you an amazing experience in the Charlotte area!!! Unfriendly atmosphere · Rude service 0 comments

I was tempted by a Groupon deal for a facial and massage, and was very pleasantly surprised with my…read moreexperience. Sometimes you get differential treatment when you are going in for a deal and that absolutely was not the case. Jane was very sweet and easy to chat with. Her suite is cozy and her massage chair was incredibly comfortable. I visited her when I was pregnant, and she was very conscientious about what products she was using, their safety, and my comfort while lying down. She definitely took her time, and even went well over the time allotted for the appointment for some extra pampering. Definitely would highly recommend her services and she offers deals once you are subscribed to her email listserv.

Friendly staff. Good luck finding parking, but that's. Not the establishments fault. People suck…read more My therapist was Angelique. She is fucking amazing. Professional and communicative when necessary. I can't wait to go back and see her. Id rate higher if at all possible.

Roraima was so professional and friendly! She listened to what I was telling her about where my…read moreaches were and worked them out for me. I will definitely be back!

Shivalika gave me a wonderful facial. Felt like a new women when I left and my skin was amazingread more

Shivalika has magical hands. I felt so refreshed and energized after her facial. Shivalika's…read morefacials and massages are the best that I have had till now. She puts her heart and soul into her work and you can easily see that. She is very cordial and humble. I love her service and would highly recommend it.

Carmen is an excellent addition to the Skin Therapy of Charlotte staff!! Did a wonderful job with…read moremy facial. I've been a customer for over 4 years, very picky and always have done my facials with Carol before yesterday that Carmen did my facial. After introducing herself, she told that she had taken the time to study my profile to make sure that nothing was missed. For me that was a great start. She took her time to study my skin and was in no hurry to complete facial. Carmen also took the time to review the skin products that I am currently using and made suggestions on new products to try but never pushed me to buy anything. I definitely recommend Carmen!! You won't be dissapointed!! Skin Therapy of Charlotte is my one stop for facials, personal waxing (Aubry) and massages (Regina). Both are awesome as well!! 100% recommend!!

Chelsea is hands down gifted. I love that she talks you through the process and customizes your…read moretreatment to fit your needs. My skin always looks radiant and refreshed.