Awesome staff great experience! So helpful and sweet and talked through any questions I had.read more

Always kind staff and explain everything thoroughly. They go over everything before every…read moreappointment

Lovely massage service! My first time here was delightful and relaxing. On arrival, I was offered…read morebeverages and waited just moments before being whisked away to the ladies changing room. A robe, slippers and a spa bag for my belongings was already prepared - a nice touch. I started with the salt cave experience. It was relaxing and I was cautioned that anything I brought into the room would have a salt residue afterwards. I didn't really notice a salt residue at all, even on my wet hair. The spa music and the lounge chair did make for a quiet transition from my busy morning into peaceful relaxing mode. Afterwards, I enjoyed a bit of time in the relaxation room. For hot tea, each day they have both a caffeinated and a decaffeinated option. It was served on a cute tray with honey and sugar options. Last, my 90 minute massage. A choice of scalp massage or foot massage was offered and I opted for the foot massage without hesitation. I requested medium pressure and only asked once for a bit less pressure in a sensitive area of my lower back, and my therapist was quick to adjust. I chose the lavender blend massage oil and it smelled lovely. Special attention was paid to my shoulders where I carry most of my tension. Having booked only a couple of days in advance, I did make a deposit of 50% up front and was already within the cancellation window. If more than one service is confirmed, a 20% gratuity for each is automatically added but that was well explained up front and during check out. I noticed a list of monthly membership options during checkout and I'm actually considering joining. It was easy to get an appointment and very relaxing, though I'd probably skip the salt cave and go right to the massage or opt for a facial next time.

If you're used to high-end spa experiences, you will be disappointed. It's small, there are no…read moreamenities included with the services, and even simple things like warming the hot oils had to be requested instead of being part of the normal experience. I booked a rooftop couples massage a month in advance. When we arrived, they told us the rooftop was closed, even though they had already taken my deposit for this service. The weather was perfect, they then offered to set up the rooftop quickly if I paid an extra $200. The manager rushed me to make a decision on the spot about whether I wanted to pay extra for the rooftop or move to a very small, not aesthetically pleasing room instead. This completely took away from what was supposed to be a relaxing experience and didn't make sense because this was the service I originally booked. The management and staff aren't professional or accommodating. Very strange experience. Following up on Kristy's message here: Urbanna spa accepted a deposit for a rooftop spa appointment. The only reason I booked with Urbanna spa was for the rooftop experience. I intentionally booked on the first day of spring, the weather was 77° with sunny skies and they told me the rooftop was closed after I arrived and checked in. I asked to reschedule on a day the rooftop was open, but no staff could confirm when the rooftop would be open. Kristy (who was not present during my appointment) claims alternative options were offered. Just want to clarify that this is also not true. The only option they gave me tiny room I've attached. I was told management would follow up with a call after my service but Kristy's comment below is the only follow up I've ever received from Urbanna spa. This is not your traditional spa experience. If you're used to high end spa experiences, this will feel very low quality. I highly recommend Woodhouse or Spa At Ballantyne if you're looking for that high-quality experience. Thank you, Kristy, your comments below are a perfect illustration of the quality of service at Urbana.

Robin is amazing and super friendly. Went here for a spray tan for a wedding coming up and so glad…read moreI found this place. Will definitely be a repeat customer. Very reasonably priced and Robin makes you feel at easy & comfortable. Highly recommend you check her out.

I have been going to Robin for years and drive 30 minutes one way every two weeks to see her…read morebecause she's just that good! I see her for lashes, waxing and spray tans and she's incredible- does a flawless job every time! Highly highly recommend!

Nancy can't do no wrong! She was the 2nd esthetician I went to when I moved to Charlotte in 2018…read moreand I haven't looked back! Her vibe is always laid back, she makes me feel at ease, and she's quick. As long as she's here, I'm going to her lol

This is the lady to go to!!!! Nancy is WONDERFUL! I have never met a more spirited human!…read more I have gone to European Wax Center (bad experience) and other one-person owned shops - Nancy is great at her job in every aspect. I recently moved from being around the corner and am willing to make the almost hour drive to see her now. Who doesn't get a little shy going to get a Brazilian? She made it comfortable and painless. You have to go to someone you trust for things like this, you can trust you'll have a great experience here!

They scam you by making an appointment that day, make you pay in full, and call 10 minutes later…read morecanceling your appointment. Now I have to wait 10 days for my refund. Absolute bs!

Painless and walks you through the entire process, front desk staff is super kind and helpful!!read more

Ethan was friendly and did my pedicure nicely. My problem…read morehappened when I was at checkout. I called to make an appointment, but before I made the appointment, I asked how much was a pedicure. The lady told me the different prices for the pedicure and I told her I wanted to have the standard basic $35 pedicure. She did not say to take my polish off. My toes was going to be $10 more. When I got ready to leave, she told me to take the polish off was $10 more. I told her you told me it was $35. She said it's on the menu to take the polish off is $10. There is no menu posted. She went behind the counter and picked up a menu that looks like something you go to a restaurant to get and she opened it up and pointed to the $10. I told her you did not tell me that it was gonna be $10 to take the polish off. I would not recommend this nail salon due to the fact that they are not honest in communicating their prices prior to services being rendered. This is the second time that I have visited this place and was not given an accurate price. I will not be visiting again.

Ok I have thought about Gayle Keeping this one but it needs an update…read more Still great place to go for a quick mani pedi situation. None of that has changed.but now, they have Helen! She is amazing. She takes such good care of my nails and knows after two visits exactly how I like them and she loves Hello Kitty so for me that is an added bonus. My nails have never looked better and my last gel manicure looked amazing after a month. The only issue was my grow out the polish still looked perfect. Highly recommend going to support this local spot and be sure to ask for Helen!

These are my ladies, been back so many times and it's good service! I really like them every time.read more

Don't choose the old lady, she doesn't do a good job and she doesn't understand that not all women…read morecan thread their mustache. So I'm super glad that I went in there for her to do a crappy uneven job and then insult me.

I would leave a 0 if I could. This was the worst manicure and pedicure I've ever received. The nail…read moretechnician did not complete the process for my gel polish, skipping the last 2 steps. She also painted my toes the wrong color and when asked to take it off and put the correct color on, she said she would paint over it even after I requested it be removed twice. I also had a Groupon that they would not accept.

I had an appt. for a mani-pedi through Groupon. I arrived on…read moretime and the manager/owner lady was ice cold and never said a word to me, so I didn't know where to go-she just vanished into the back. There were only two techs, and they were both in the middle of time-consuming nail treatments. Neither of them asked me a thing either. Oh, I was asked if I were a Groupon and I said yes. Now what difference does that make? After waiting 15 mins and not a word was said to me, I walked out. That manager/owner lady is a total bitch.