I was mesmerized watching Sandra on Tik Tok and when I realized she was in Charlotte, I knew I had…read moreto see her. She is everything I needed her to be. Total pro! In and out after the first visit in 30 minutes. Very impressed with the cleanliness of the salon and the special amenities they offer. I'm really looking forward to Sandra whipping my eyebrows into shape!! Highly recommend.

Sandra at Unique Beauty NC is a really great esthetician!! My brows look SO good... I am lucky to…read morehave found this place. She is SO professional yet I felt right at home on my first visit. During the cold months, my brows tend to thin out. Sandra gave me suggestions to keep them thick. I really enjoyed my first experience at Unique Beauty NC and will continue to patronize her business!!!

Always kind staff and explain everything thoroughly. They go over everything before every…read moreappointment

I really love Milan Laser Hair Removal Pineville location. I always wait until my third time at a…read moreplace to provide an review and I would say this location is consistent. Ambiance - super clean and customer focus. They provide everything you can think of that you may need before and after your treatment. The space is very calming overall and the treatment room is clean and comfortable. No children are allowed unless accompanied by an adult at all times who can wait with them while you receive your service. This is all because of safety so just keep that in mind. Customer Service - upon arriving you are greeted quickly and taken directly back to get ready for your treatment. The front desk staff are very personable and are always accommodating to your needs. There is water and comfy chairs to as well if you by any chance have to wait a little ( highly unlikely) I get both Brazilian and Underarms treated and have seen really good results thus far. The nurses ( not technicians) are all amazing. They make the process as comfortable as can be even when you are butt naked (lol) Overall Experience - as you can see I highly recommend using them for your laser services. Everything Christine told me at my consultation is accurate and true. I feel like I am getting my monies worth.

Lovely massage service! My first time here was delightful and relaxing. On arrival, I was offered…read morebeverages and waited just moments before being whisked away to the ladies changing room. A robe, slippers and a spa bag for my belongings was already prepared - a nice touch. I started with the salt cave experience. It was relaxing and I was cautioned that anything I brought into the room would have a salt residue afterwards. I didn't really notice a salt residue at all, even on my wet hair. The spa music and the lounge chair did make for a quiet transition from my busy morning into peaceful relaxing mode. Afterwards, I enjoyed a bit of time in the relaxation room. For hot tea, each day they have both a caffeinated and a decaffeinated option. It was served on a cute tray with honey and sugar options. Last, my 90 minute massage. A choice of scalp massage or foot massage was offered and I opted for the foot massage without hesitation. I requested medium pressure and only asked once for a bit less pressure in a sensitive area of my lower back, and my therapist was quick to adjust. I chose the lavender blend massage oil and it smelled lovely. Special attention was paid to my shoulders where I carry most of my tension. Having booked only a couple of days in advance, I did make a deposit of 50% up front and was already within the cancellation window. If more than one service is confirmed, a 20% gratuity for each is automatically added but that was well explained up front and during check out. I noticed a list of monthly membership options during checkout and I'm actually considering joining. It was easy to get an appointment and very relaxing, though I'd probably skip the salt cave and go right to the massage or opt for a facial next time.

If you're used to high-end spa experiences, you will be disappointed. It's small, there are no…read moreamenities included with the services, and even simple things like warming the hot oils had to be requested instead of being part of the normal experience. I booked a rooftop couples massage a month in advance. When we arrived, they told us the rooftop was closed, even though they had already taken my deposit for this service. The weather was perfect, they then offered to set up the rooftop quickly if I paid an extra $200. The manager rushed me to make a decision on the spot about whether I wanted to pay extra for the rooftop or move to a very small, not aesthetically pleasing room instead. This completely took away from what was supposed to be a relaxing experience and didn't make sense because this was the service I originally booked. The management and staff aren't professional or accommodating. Very strange experience. Following up on Kristy's message here: Urbanna spa accepted a deposit for a rooftop spa appointment. The only reason I booked with Urbanna spa was for the rooftop experience. I intentionally booked on the first day of spring, the weather was 77° with sunny skies and they told me the rooftop was closed after I arrived and checked in. I asked to reschedule on a day the rooftop was open, but no staff could confirm when the rooftop would be open. Kristy (who was not present during my appointment) claims alternative options were offered. Just want to clarify that this is also not true. The only option they gave me tiny room I've attached. I was told management would follow up with a call after my service but Kristy's comment below is the only follow up I've ever received from Urbanna spa. This is not your traditional spa experience. If you're used to high end spa experiences, this will feel very low quality. I highly recommend Woodhouse or Spa At Ballantyne if you're looking for that high-quality experience. Thank you, Kristy, your comments below are a perfect illustration of the quality of service at Urbana.

Robin is amazing and super friendly. Went here for a spray tan for a wedding coming up and so glad…read moreI found this place. Will definitely be a repeat customer. Very reasonably priced and Robin makes you feel at easy & comfortable. Highly recommend you check her out.

I have been going to Robin for years and drive 30 minutes one way every two weeks to see her…read morebecause she's just that good! I see her for lashes, waxing and spray tans and she's incredible- does a flawless job every time! Highly highly recommend!

Nancy can't do no wrong! She was the 2nd esthetician I went to when I moved to Charlotte in 2018…read moreand I haven't looked back! Her vibe is always laid back, she makes me feel at ease, and she's quick. As long as she's here, I'm going to her lol

This is the lady to go to!!!! Nancy is WONDERFUL! I have never met a more spirited human!…read more I have gone to European Wax Center (bad experience) and other one-person owned shops - Nancy is great at her job in every aspect. I recently moved from being around the corner and am willing to make the almost hour drive to see her now. Who doesn't get a little shy going to get a Brazilian? She made it comfortable and painless. You have to go to someone you trust for things like this, you can trust you'll have a great experience here!

They scam you by making an appointment that day, make you pay in full, and call 10 minutes later…read morecanceling your appointment. Now I have to wait 10 days for my refund. Absolute bs!

Painless and walks you through the entire process, front desk staff is super kind and helpful!!read more

This place was very busy when I went, granted it was a weekend, luckily the owner was nice enough…read moreto squeeze me in! I requested the collagen manicure which was nail color and a collagen hand mask and they also give you a light hand and arm massage. Sadly my nails did not even last a week. I guess the color I chose was soft gel polish and just did not last especially with washing your hands in warm water or showering. Granted the lady who did my nails recommended that I get the gel manicure instead because it would last longer but I've also gotten normal manicures at other places and they've lasted long. I also wished their service menu explained what the service entails but for the most part this place looked nice and have comfy clean chairs and they do a very good job with shaping and painting so I would still recommend it, just make sure you get the gel manicure!

I've given this salon multiple chances over numerous visits, and every time I've been let down with…read morepedicures. The polish is often messy, the work feels rushed, and the attention to detail just isn't there. It's clear they prioritize their regulars and nail appointment clients, while walk-ins for pedicures seem to get whatever time is left over. There may be one or two staff members who can actually deliver a proper pedicure, but the majority (many of whom are older) are far too gentle and don't provide the necessary grooming techniques. I consistently leave feeling like my service was rushed, yet they still charge premium prices, especially for gel polish, which is already overpriced across much of the South. This really works my nerves the most because up North all pedicures are included with gel polish. I've voiced my concerns to the manager more than once, but there's always an excuse and never any real effort to make things right. No accommodations, no improvement. I'm officially done and will not be returning.

These are my ladies, been back so many times and it's good service! I really like them every time.read more

Don't choose the old lady, she doesn't do a good job and she doesn't understand that not all women…read morecan thread their mustache. So I'm super glad that I went in there for her to do a crappy uneven job and then insult me.

I would leave a 0 if I could. This was the worst manicure and pedicure I've ever received. The nail…read moretechnician did not complete the process for my gel polish, skipping the last 2 steps. She also painted my toes the wrong color and when asked to take it off and put the correct color on, she said she would paint over it even after I requested it be removed twice. I also had a Groupon that they would not accept.

I had an appt. for a mani-pedi through Groupon. I arrived on…read moretime and the manager/owner lady was ice cold and never said a word to me, so I didn't know where to go-she just vanished into the back. There were only two techs, and they were both in the middle of time-consuming nail treatments. Neither of them asked me a thing either. Oh, I was asked if I were a Groupon and I said yes. Now what difference does that make? After waiting 15 mins and not a word was said to me, I walked out. That manager/owner lady is a total bitch.

The space is relaxing the employees are kind and the services are top tier. I have been twice so…read morefar and I'm leaning on getting one of their monthly packages to keep consistent!

We decided at the last minute that we wanted a spa day for our anniversary. They were able to…read moresqueeze us in and we were incredibly grateful. But wow what an experience. Not only is the space gorgeous and all of the staff super attentive, but they were knowledgeable and professional. We did the infrared sauna for the first time and Michelle took the time to explain the benefits of the sauna and what to expect in detail. After the sauna we were able to enjoy a shower in the super clean, relaxing shower room that had everything you could ever need (their regular bathrooms do as well). Then we went into the treatment room for our couple's massage. It was a beautiful room and a very inviting, relaxing space. Ena and Deja were our therapists. They were wonderful. Deja did my husband's and he has a lot of joint issues and we both regularly lift weights. She chatted with him before to understand what he needed and he said it was the best massage he ever had. Ena talked with me before my massage as well. We went through any issues I had in detail and she explained to me what I should expect. Listen I am not one to fall asleep during massages. I have never gotten that comfortable but I fell asleep twice. My back felt a million times better. It was the best massage I have ever experienced. After the massage they told us to take our time to get ready. When we came out Ena and Deja were waiting for us. They thanked us for coming asked us how we felt and then told us where they felt knots and tightness and even suggested some stretching etc. for us. We will absolutely come back and are looking into membership options even though it's a 45 minute drive. You won't regret it if you visit here.