After many years of visiting I am happy to share they have relocated to their own space in the same…read morecomplex. Service is always amazing, and the new location is beautiful!

I was pleasantly surprised to see how fast and easy it was to schedule an appointment to get my…read morebrows done. I went to their website and scheduled an appointment. I had the pleasure to meet Amanda and I was greeted with a delicious apple caramel mimosa. Amanda absolutely set a tone for the whole experience. Everything was clean, fresh and very modern. Amanda explained to me step-by-step how the tint, shaping brows and what my skin could look like afterwards. I was thankful that Amanda took the time to explain the whole experience. I highly suggest scheduling your next session for the 4-6 weeks to see your favorite esthetician. Beyond thrilled to had found a locally owned facility. Can't wait to go back! Thank you ladies for helping others glow and giving us the boost we need.

had a wonderful experience at Spavia Day Spa. From the moment I walked in, the check-in area…read moresmelled amazing and set the tone for relaxation. The staff were friendly and ready for my arrival. The ambiance was incredibly calming with soft lighting and soothing music throughout the space. I enjoyed a Swedish massage with Brandye. She was absolutely fantastic. She was very professional and attentive. She applied just the right amount of pressure and was able to identify and work through tight areas I didn't even realize I had. I highly recommend her for a great massage.

I had a great deep tissue massage from Sam! She even helped me realize I prefer firm Swedish…read moremassages lol. And I really appreciate that! She did a wonderful job and was very receptive to my needs. The spa is relaxing and clean. The staff was nice and helpful. There's plenty of parking and I would love to come back and try their Swedish massage option soon!! Great way to decompress and relax! There's also plenty of parking in the plaza and other spots to shop and eat.

ery pleased! I received the Hydra-facial service, and it was amazing. Natalie used an awesome…read moremachine that I could feel sucking the dirt out of my pores. She then showed me how much dirt came out of my face, eww! A day later and I can still feel the extra moisture in my skin. I will be going back for that service again. Thank you, Natalie!

I only trust Natalie with my hair!!! She is the absolute best at cutting, color and Brazilian…read moreBlowout treatment. Natalie owns the brand new renovated salon and it's always just a wonderful experience. Go see Natalie for all of your hair needs!!!

One of the best facials that I have ever had, and that's saying a lot coming…read more from a jaded New Yorker. The combination of Kristi's touch, her expertise on all things skin related, will make you look your absolute best. I left the appointment super relaxed, and positively glowing! -Jayson

Kristi is amazing. She is professional extremely knowledgable and so sweet. I have getting facials…read morefrom Kristi for two years. She has worked wonders on my skin. I look forward to my visits. It is truly a heavenly and relaxing experience!

Nancy can't do no wrong! She was the 2nd esthetician I went to when I moved to Charlotte in 2018…read moreand I haven't looked back! Her vibe is always laid back, she makes me feel at ease, and she's quick. As long as she's here, I'm going to her lol

This is the lady to go to!!!! Nancy is WONDERFUL! I have never met a more spirited human!…read more I have gone to European Wax Center (bad experience) and other one-person owned shops - Nancy is great at her job in every aspect. I recently moved from being around the corner and am willing to make the almost hour drive to see her now. Who doesn't get a little shy going to get a Brazilian? She made it comfortable and painless. You have to go to someone you trust for things like this, you can trust you'll have a great experience here!

My Doctor actually recommend SugaringNYC due to my HS and my very sensitive skin. This was my first…read moretime ever sugaring & ALEXA made my experience amazing! She was very professional, patient and sweet. The pain way less than waxing. I got the bundled Brazilian, strip and underarms and it was def worth it. The ballantyne location was very clean w very girly vibes which I loved. 100% recommend. I'm hooked!

I had been thinking about sugaring and finally gave it a try. It happened to be their opening…read moreweekend an location is so cute and clean. The staff were all friendly and professional. The process was not more painful than a wax. I got the chance to smell their sugar scrubs before leaving and ended up buying their strawberry scrub. The smell is amazing and it lathers well and I like it better than other scrubs I've tried in the past.

I want to rate this place higher. It was my first time here and I reserved with Ashley who has…read moreseveral good mentions in other reviews. She was very friendly and seemed to know what she was doing. I had full facial waxing. I knew something was not quite right when I felt stings on the corner of my eyes and the right side of my cheek. When I got home and looked closely in the mirror I saw that I had several red abrasion. Not sure if it was because the wax was too hot and burned my skin or if my skin was ripped. So I had a bit of scabbing on my face for a few days which reduced my enthusiasm for returning for future waxing here. I'm not sure what went wrong and this is not my first facial waxing. It's really too bad because I like the location and the staff.

Kiara did a great job on my legs. Love the easy booking and checkin on the app. Staff wore masks as…read morewell.

Devki is the best. I always wait to get my eyebrows threaded by her because she is that good!!read more

It was a very lovely location, however my eyebrows look like Stevie Wonder did them. I would never…read morereturn because the older woman in the middle seat had no clue as to what she was doing. It was a gamble & now I look totally ridiculous! She does need to learn, but not on me. Get a mannequin from Amazon or practice on herself. I have to wait for them to grow in and draw them on until further notice. Just down right hideous, call me Homer Simpson eyebrows from now on.

Had such a great experience with Megan!!!…read more I had an 8:00 appointment and my waxer was running late so they put me with someone else who didn't have another appointment until 8:15. This was very considerate. Megan and I talked the whole time she did my eyebrows. I told her what I wanted and she did exactly that. She told me what to do in between sessions to get the shape I wanted in the long run. She did not go overboard with the amount of strips and she did a great job! Can't wait to go back and see Megan!

Cassity was amazing patient and kind. She's beeen doing this 9 years so professional and so…read moreamazing. I've never had anyone like her before. Truly loves what she does and is so incredibly kind!

Lovely massage service! My first time here was delightful and relaxing. On arrival, I was offered…read morebeverages and waited just moments before being whisked away to the ladies changing room. A robe, slippers and a spa bag for my belongings was already prepared - a nice touch. I started with the salt cave experience. It was relaxing and I was cautioned that anything I brought into the room would have a salt residue afterwards. I didn't really notice a salt residue at all, even on my wet hair. The spa music and the lounge chair did make for a quiet transition from my busy morning into peaceful relaxing mode. Afterwards, I enjoyed a bit of time in the relaxation room. For hot tea, each day they have both a caffeinated and a decaffeinated option. It was served on a cute tray with honey and sugar options. Last, my 90 minute massage. A choice of scalp massage or foot massage was offered and I opted for the foot massage without hesitation. I requested medium pressure and only asked once for a bit less pressure in a sensitive area of my lower back, and my therapist was quick to adjust. I chose the lavender blend massage oil and it smelled lovely. Special attention was paid to my shoulders where I carry most of my tension. Having booked only a couple of days in advance, I did make a deposit of 50% up front and was already within the cancellation window. If more than one service is confirmed, a 20% gratuity for each is automatically added but that was well explained up front and during check out. I noticed a list of monthly membership options during checkout and I'm actually considering joining. It was easy to get an appointment and very relaxing, though I'd probably skip the salt cave and go right to the massage or opt for a facial next time.

If you're used to high-end spa experiences, you will be disappointed. It's small, there are no…read moreamenities included with the services, and even simple things like warming the hot oils had to be requested instead of being part of the normal experience. I booked a rooftop couples massage a month in advance. When we arrived, they told us the rooftop was closed, even though they had already taken my deposit for this service. The weather was perfect, they then offered to set up the rooftop quickly if I paid an extra $200. The manager rushed me to make a decision on the spot about whether I wanted to pay extra for the rooftop or move to a very small, not aesthetically pleasing room instead. This completely took away from what was supposed to be a relaxing experience and didn't make sense because this was the service I originally booked. The management and staff aren't professional or accommodating. Very strange experience. Following up on Kristy's message here: Urbanna spa accepted a deposit for a rooftop spa appointment. The only reason I booked with Urbanna spa was for the rooftop experience. I intentionally booked on the first day of spring, the weather was 77° with sunny skies and they told me the rooftop was closed after I arrived and checked in. I asked to reschedule on a day the rooftop was open, but no staff could confirm when the rooftop would be open. Kristy (who was not present during my appointment) claims alternative options were offered. Just want to clarify that this is also not true. The only option they gave me tiny room I've attached. I was told management would follow up with a call after my service but Kristy's comment below is the only follow up I've ever received from Urbanna spa. This is not your traditional spa experience. If you're used to high end spa experiences, this will feel very low quality. I highly recommend Woodhouse or Spa At Ballantyne if you're looking for that high-quality experience. Thank you, Kristy, your comments below are a perfect illustration of the quality of service at Urbana.