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    The Exit Light Co

    3.9 (7 reviews)
    Closed • Closed

    Services - The Exit Light Co

    Electric installation or replacement

    Electric repair

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    9 years ago

    Great Product! Fast Delivery! Customer Service team is top notch! I will continue to work with them in the future.

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    Best Buy - Oceanside - Refrigerator

    Best Buy - Oceanside

    (400 reviews)

    $$

    Geek squad guys were incredible. Came in for a backup camera and a head unit installation and they…read moredid it in no time and were super helpful explaining the process. Very fair prices as well compared to other stores. Would definitely come here again if I needed some electronic work on my truck!!

    Do not go here. Especially if you have an Apple Product and are expecting quality service while at…read morethe Geek Squad help desk. The staff member "nate" is a piece of work, empathetic to any challenge you might have, and truly has the people skills you could expect any manchild who still lives at home to display you while pretending to "serve" you. I saw the guy before me leave angry with him just shrugging and saying well, I cant help you with that. I figured well maybe that dude had a challenge beyond mine, but when it was my turn I realized that na, this dude Nate is just a pos who hides behind his badge of his self deemed authority to show any compassion, apathy, or even regard for the customer. Probably really good at playing games though, stares you down while verbally attacking you with the "I don't make the policy, not my problem" rhetoric. Wait, I though you were here to try and help me resolve the challenge - but instead - you feel as im an opponent. Brand new top of the line macbook pro purchased in Jan 2025 for $2800.. Has AppleCare+, well maintained.. I was confused as to why I still had to pay. Bro immediately got defensive and attacked me and told me if I wasnt happy I could just take it to the apple store where they will deal with me. Yeah. Im literally in the store and hes telling me to go to Apple if I have questions, he just works at Best Buy. Maybe Apple can do a better job he says, so you know what Nate, or DNC as your initials on my paperwork say, since this is the "Best Buy Employee" attitude on Apple Product Support, maybe I will just avoid your store for any future purchases of any product as I know if I have issues, you'd the be guy who is there to "not help me". Asked for a manager.. given the name Matt. When to the front to talk to the manager, Matt isnt one of them, hes a supervisor for multiple locations. Talked to Thomas (manager type) and he eloborated on why I was being charged. Ok, finally an adult interaction instead of just some spoiled little brat who feels entitled to break bad news in the most severe punishing way to someone who just lost their prized computer (A pipeline to my work.. btw). You think he'd care or offer solice or some sort of apathetic response.. but no, its turn to attack mode and then just go after you in your moment of crisis. I will NOT be returning to Best Buy for any future purchases as I see the face of who supports them when they fail. I will sadly have to return to this location to pick up the repair (in 2-4 weeks I might add!!) - and am in total remorse that I even brought my Apple product in for support there. Figured if they were Apple Certified that maybe a little Apple Attitude would be present.. but no, just some dude whos proud of his day job so he can go home and sit with mommy and play games all night. Best Buy, you lost a potential customer over this interaction. This guy needs not to be in front of the public as he just cost you future sales. I will also let everyone I know hear about my experience with Nate, your face of the Geek Squad, at this location and warn everyone I know to avoid this service as it is not helpful, reassuring, or in the least bit pleasant. Pure horrible. I can only wish Karma strikes this dude back in the hardest ways. I cant speak about the guy who left before me, but can tell you I left in the same manner.. and you cant do that to people, no less customers. He literally should be fired or placed behind a wall somewhere as he doesnt deserve that position as all he does is anger every customer he faces. Good luck Best Buy, and if youre reading this - spend your money somewhere where they are actually nice to you and treat you with respect, instead of attacking you when you have questions to a process Nate didnt create on his own. FTG!

    Best Buy

    Best Buy

    (466 reviews)

    $$

    I love this Best Buy location. There's plenty of parking, the store is well organized, and they…read moreusually have a great selection of electronics and appliances in stock. One thing I especially appreciate is their electronics and appliance recycling program. It's incredibly easy and convenient. I just bring my items to customer service, let them know I'm there to recycle them, and they take care of the rest. They even provide a receipt. It couldn't be simpler. I've also had great experiences with the staff and Geek Squad. When my parents needed a new TV, I hired them to deliver and install it. They were patient, professional, removed the old TV and mount, and did a perfect job mounting the new one. The whole process was stress free. Between the helpful employees, fair prices, convenient recycling services, and excellent Geek Squad support, this has become my go to Best Buy location.

    This is by far the worst Best Buy location I have dealt with…read more I dropped my laptop off with Geek Squad for service, and when I returned after being told it was ready for pickup, an employee refused to return my property to me because he claimed the name did not match my identification. I explained the situation regarding my preferred name and legal name while showing him the email I received, but instead of calmly helping resolve the issue, he continued telling me that he would not give me my laptop back. The situation became so ridiculous that I was close to calling the police because I was being refused access to my own property. Thankfully, an older gentleman working at Geek Squad stepped in, de-escalated the situation, and was able to assist me. Regardless, I should never have had to go through that just to retrieve a laptop that belonged to me. The entire experience was unnecessarily confrontational and extremely unprofessional. If you have another Best Buy location available to you, I strongly recommend going somewhere else!

    Best Buy Encinitas - the TV I'm looking for is not on display

    Best Buy Encinitas

    (286 reviews)

    $$

    I recently purchased a very expensive built‑in refrigerator from the Encinitas Best Buy, and the…read moreexperience exceeded expectations. The store is well‑run, the team is knowledgeable, and the level of service was exceptional. General Manager Stivani A. deserves special recognition--she was attentive, proactive, and incredibly supportive throughout the entire transaction. Her professionalism and commitment to customer satisfaction made what could have been a stressful purchase feel easy and well‑guided. I'm extremely pleased with both the product and the service.

    Disappointing Product and Even More Disappointing Customer Service…read moreMy wife and I have been loyal Best Buy customers for many years, which makes this experience especially disappointing. On February 8, 2025, we purchased an Insignia 13.8 cu. ft. garage-ready upright freezer from the Best Buy store in Encinitas, California, for approximately $610. We expected a major household appliance to provide many years of reliable service. Instead, after only 16 months of normal household use, the freezer failed completely. I recognize that the manufacturer's warranty had expired by four months. However, I believe it is reasonable to expect a freezer to last far longer than 16 months. When I contacted Best Buy Customer Service, I was told I would need to pay $129 for a diagnostic visit, followed by an estimated $200-$300 for repairs if recommended. That meant a potential total cost of $329-$429, with no guarantee the freezer could actually be repaired. I was also informed that these service charges would not be refunded if the repair was unsuccessful. Given those circumstances, repairing the unit simply did not make financial sense. We decided to purchase a replacement freezer from Costco instead. What disappointed me most was not just the product failure--it was Best Buy's response. Despite the unusually short life of the appliance, no goodwill accommodation or assistance was offered. Before posting this review, I sent a detailed letter to Best Buy's corporate management requesting they review the situation and consider a reasonable goodwill resolution. I received no response. I'm not suggesting every product will have the same outcome. However, based on my experience, I expected both a longer-lasting appliance and a stronger commitment to customer satisfaction when a product fails so prematurely. I hope Best Buy will reconsider how situations like this are handled in the future. Long-time customers deserve better communication and a willingness to stand behind products that fail far earlier than anyone would reasonably expect.

    The Exit Light Co - lighting - Updated October 2026

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