Stephanie and Bella are great, I look forward to ordering my drink when these two ladies are here. They are kind and make the experience a good one! My drinks are made correctly and taste delicious too. read more

Unfortunately, I had a very disappointing experience with a barista named Bella. Her customer service was extremely poor. She came across as rude, dismissive, and clearly bothered by having to assist me. Her attitude made the entire interaction uncomfortable and made me feel like I was inconveniencing her simply by placing an order. I understand everyone has bad days, but when you work in customer service, being respectful and professional toward customers should be the bare minimum. Bella's attitude was completely unnecessary and definitely not the level of service I would expect from Coffee Bean. I hope management addresses this because one employee's attitude can really affect a customer's entire experience and whether they want to return. read more

Had a craving for some coffee ordered their Vietnamese cold brew coffee and it was strong and delicious not sweet or too creamy. I like coffees I can actually taste the coffee. The ladies behind the counter were friendly and nice and made our coffee pretty quickly. read more

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I always come and they're always great. Today Rachel helped and I was so impressed with her patience and how she handled all my questions. She was so nice and very attentive. She really made my day. I also really enjoyed the fact that her co worker or possibly manager greeted me even though she was restocking and acknowledged me to let me know they would be with me shortly. It's these small things that go a long way. Everybody on the shift today was so pleasant. Thanks Coffee bean ! read more

The Coffee Bean & Tea Leaf - Coffee & Tea Near Me - Arcadia, California

Short and sweet review here. Excellent location for this coffee bean & tea leaf. My friend and I were doing a long stroll through the shops at Santa Anita mall and we were both thirsty, and this small chain was right there. I am not sure I have seen a coffee bean in a mall before, so thank you to the store and mall for this. We got a small coffee and a mocha latte and both hit the spot. Quick service too. Happy customers. read more

The Coffee Bean & Tea Leaf - Coffee & Tea Near Me - Arcadia, California

Needed a caffeine fix while shopping with teenagers. Coffee Bean was the first shop I came across so I jumped right in line. A smiling and very polite young man greeted me at the counter and took my order; a simple iced vanilla latte. The price point for the drink was $6.25, pretty standard. I was not happy about seeing the extra $0.90 for milk substitute when I requested almond milk. I took a mental note about the fee but didn't make any changes to my order. I wanted to be petty about the upcharge but reigned myself in when my drink was made rather promptly and it tasted better than I had expected. A little sweet but the espresso was strong and not overwhelmed by the vanilla syrup. Quality customer service and quality food/drink items go a long way with me so I'll overlook the upcharge for this review. This Coffee Bean location has either hired the right staff or provided stellar training. Good on you Coffee Bean! read more

The Coffee Bean & Tea Leaf - Iced vanilla latte - Coffee & Tea Near Me - Arcadia, California

They overflow the cup with ice and I barely get to enjoy the actual drink. I paid around $7 for a medium, which feels like a lot when so much of the cup is just ice. I usually come back every few months hoping it'll be better, but each time I'm reminded why I stopped coming. I really wish they would use less ice and give customers more of the drink they're paying for. Coffee Bean drinks are way too expensive for the amount of coffee you actually get. I only come here maybe once every 4-5 months, and unfortunately, I always end up having the same experience. The cup feels like it's mostly ice, so for the price, I'd rather get coffee somewhere else. Ice coffee from Coffee bean is a no! Get an ice coffee somewhere else! read more

The Coffee Bean & Tea Leaf - Coffee Bean drinks are way too expensive for the amount of coffee you actually get. - Coffee & Tea Near Me - Arcadia, California

While at the mall with my mom we wanted coffee and we spotted The Coffee Bean. I ordered an iced coffee and milk on the side. I honestly didn't taste any coffee, it was so watered down. I was very disappointed. My mom got a latte and she said it was good so at least she was happy. Customer service was ok Two tables nearby in case you want to sit and take a break. They sell food items and snacks. Overall a good stop for some treats. read more

The Coffee Bean & Tea Leaf - Iced coffee - Coffee & Tea Near Me - Arcadia, California

One of the best coffee bean I have been to, even when it is busy they are still on top of excellent customer service. That's to say the this location especially makes the dry iced americano the best thus far of all the locations I regular at. read more

I am Deaf, so I typed my order in the Notes app on my phone to communicate with the barista. After waiting for a while, I asked if my order was ready. He pointed to a drink, but it wasn't what I had ordered. I showed him my note again, but he just kept pointing at the wrong drink. It felt like he had no patience with me because I was communicating through my phone instead of speaking. My mom then stepped in and verbally explained my order. He said he would remake my drink and told us we could keep the incorrect one for free. We waited again for quite a while. Eventually, I politely asked for a refund because the wait had become too long. Another barista ended up making my correct drink, but the original barista seemed upset. My mom took the incorrect drink because we had been told it was free. Then, the same barista suddenly changed his mind and yelled at my mom to bring it back. That was very unprofessional and upsetting. I've always enjoyed coming here, but this experience made me feel disrespected as a Deaf customer. A little patience and better communication would have made a huge difference. Unfortunately, I won't be coming back, and I can't recommend this place to my family and friends read more

I had a gift card to spend so I decided to place my order online. I got a caramel ice blended drink and the total came out to $5 because there was a promotion going on. After I ordered, the coffee bean app said that it would be ready in 10 minutes so I just stayed around the area in case it was ready before the 10 minutes were up. I was waiting for my name to be called but it was never called it out. I went up to the pick up station to check with the barista to see how much longer it will be when I noticed it had been more than 10 minutes, but I saw there was a drink that looked like an ice blended sitting on the counter. I wasn't sure if it was even mine because they didn't say who it was for nor was there a name written on the cup. Thankfully, the drink turned out to be mine, but who knows how long my drink was sitting there, ready to be picked up because none of the baristas bothered to call out my name. Other than that, the drink itself was really good! I would definitely come back again for another ice blended drink. I've tried the hazelnut ice blended, which was equally as delicious. read more

The Coffee Bean & Tea Leaf - Caramel Ice Blended drink - Coffee & Tea Near Me - Arcadia, California

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We had to wait for a while in line. Not sure why when there were 3 employees. Drink was amazing though.. would come back for it. Would probably do mobile order next time, they seem to make the drinks faster that way. read more

The Coffee Bean & Tea Leaf - Matcha Cookies & Cream Ice Blended drink - Coffee & Tea Near Me - Arcadia, California

Eeeep. This is only regarding the food. I tried the Too Good to Go app for the first time here and so got 3 items. They're all awesome seeming and delicious at first, but when I got home to check: Food: -spinach egg white wrap; was soggy and rotten, it tasted funky and had little specks on it already -protein box: the egg in this was beginning to get weird smelling, so didn't finish -caprese sandwich: there was mold on the edge of the cheese.. I understand it was the too good to go program but they grabbed these from the display case around 5:45p when I went for a pick up so it was still selling to customers. The service was good and they were nice, but I didn't even realize these were going bad til I got home. read more

NAH! April 9, 2026. I was surprised to see the rating of this place was only 3 stars before i tried it. I arrived just as they opened. I got no greeting. In fact person who took my order made no eye contact and was short with me getting my order. Rude and robotic off the bat, we had no conversation prior to me placing the order, i had only a few moments been looking at the menu but didn't walk up to the counter to order until they opened at 930am. It was the shorter darker hair of the 2 women who was working this morning. (This place gets points for the drink, which was really good). First order of the day and you're already a grouch? Thanks lady, you know how to make a person's day. Maybe she herself hadn't had her coffee yet. Be better at customer service, that's your tip. read more

Service was excellent. Associates were very nice and greeted with big smiles. I visited the day of a promo; $4 blended iced mocha. I was ordering 2, but the associate said the promo is only 1 per order, but I did have a 1/2 off offer. In the end my order only came out to $5.00 which made me extremely happy. The ice blended mocha at Coffee Bean is so rich and has great mocha flavor. Experience and drink, a big thumbs up. read more

I was very disappointed with my visit to the Santa Anita Mall Coffee Bean today around 4:40 PM. I ordered a large iced vanilla latte with an extra espresso shot, but because the cup was filled with ice, only part of my coffee mixture fit. When I politely asked for the remaining portion, the barista and another staff member refused and threw it away, even though I had paid for it. The drink I received was watered down, and I felt dismissed and humiliated as a customer. read more

First time here! The wife wanted something sweet to drink, but didn't want coffee. It was some kind of Strawberry drink and it was tasty. read more

The Coffee Bean & Tea Leaf - Coffee & Tea Near Me - Arcadia, California

The staff at this location have changed so much over the last few months but they are consistently great and I hope they acknowledge how lucky they are to have them! Shout out to Dez and Maia for a great experience read more

I love Coffee Bean! This is my go-to coffee shop before going to work! Their matcha is delicious, as well as their Americano! The service is super nice and friendly, and are always very accomodating! Though there is a long line at times, I highly reccomend going in the morning to avoid waits! I really like the workers Alex and Kenneth, they are always very sociable and make my day! read more

The Coffee Bean & Tea Leaf - Green Matcha - Coffee & Tea Near Me - Arcadia, California

Experienced a nice take out order here, but I'm not sure why this cafe currently is sitting on 3 stars. The barista I came across today was super friendly, efficient and helpful. I wanted to try their avocado toast which was tasty including the toast piece. I ordered English Breakfast tea (hot) to go. I stayed an hour just to finish taking pics of this cafe and around the Santa Anita Mall, Arcadia, CA. before the weather turned colder. Thanks for a great time here today. I'll be back!!!! read more

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I went through the drive through and ordered two drinks last week using the buy one get one deal and the service was kind and got my drinks out promptly! I got the ice blended salted maple drink and the pumpkin chai. The ice blended maple was good! But the pumpkin chai lacked a sweetness that the ice blended pumpkin usually has. Both drinks with the deal was around $6 read more

The Coffee Bean & Tea Leaf - Salted Maple Ice Blended - Coffee & Tea Near Me - Arcadia, California

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It's been a while since I've been to Coffee Bean so when I saw they had a Vietnamese cold brew coffee and a BOGO promotion, I thought it was the perfect time to revisit Coffee Bean. The one in the Arcadia mall was the closest to me and I stopped by during the weekday. The wait wasn't too long to order and to receive my drink. Very helpful employee taking my order too. Unfortunately, that's all that's good with Coffee Bean. The bad was that: 1) they would not take my reusable tumbler for the coffee (hence why I go to Starbucks for coffee and local mom and pop shops that take my reusable cups for boba) 2) the Vietnamese cold brew coffee was not good at all. Tasted neither like Vietnamese coffee nor cold brew. On my rankings of coffee chains, just barely above Dunkin' and way below Starbucks. Not sure I'll be back to Coffee Bean anytime soon. I used to order their iced blended drinks all the time in college but now that I can't drink that much grams of sugar in a drink per day, there's nothing drawing me back here. Sorry! =/ read more

Twice I ordered my drink and someone took it. They don't monitor or verify the on line orders. I was 5 miles way and got notified that my drink was completed. Lol. And another time I was inside the mall , but came in 8 minutes as the Ap indicated and my drink was gone! read more

Five star service at this location today Girl wearing brown beanie makes the best winter dream tea lattes... read more

COVID-19: Social distancing is enforced at this establishment. All of the staff wears a mask. All customers are expected to wear a mask too. The staff also wear gloves. There are some hand sanitizers available for customers to use. This place is available for take outs and has no outdoor seating available with limited capacity. They are also sanitizing in between customers. While I was grabbing my drink from this establishment yesterday, I asked if they had any special offers and they weren't offering any at the moment. They currently don't have happy hour. They also do not allow pets in their establishment. Parking: This establishment is located inside the Westfield Santa Anita mall, so parking can be pretty difficult. However, during the pandemic, parking is super easy. Plenty of parking spots to choose from. Take your pick. Food: I didn't order any food, but I did get a drink. I ordered the matcha latte. It was pretty good. Not super sweet. I hate super sweet matcha lattes. It was just perfect for me. Staff: The staff here is super nice and welcoming. read more

The Coffee Bean & Tea Leaf - Coffee & Tea Near Me - Arcadia, California

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today, i used my rewards points to get a free drink when i received my drink i noticed that the drink wasn't filled only to open the drink and it was halfway. i was very disappointed that my drink wasn't filled to the top. noticed that the cup was mostly filled with foam. very disappointed , especially because i love coffee bean. won't be stopping by at this location anymore. read more

First visit to The Coffee Bean & Tea Leaf... Located at Westfield Arcadia Mall in Los Angeles, this kiosk is between Godiva Chocolatier and Michael Kors. There's lots of free parking at the mall! I know that there are locations on Oahu, but none are convenient for me. My friend, Lyla, sent me information about the app and I installed it, but never used it until now because... I hadn't eaten all day, so I was open to any suggestion. An email from The Coffee Bean & Tea Leaf popped up on my notifications. It said that I could get a $3 Regular Sized Blended Drink during Social Hour. Okay! I'll try it! I went up to the helpful cashier who named all of the flavors that I could choose from. I picked matcha since it seemed the healthiest...lol! I liked it! Not too bitter, not too sweet, and refreshingly cool on a relatively warm Southern California afternoon! I'm glad that I finally got a chance to try a beverage at this coffee chain. Looking forward to trying more menu items! read more

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The best coffee in AV hands down. Great moods, no slurs under there breathe like other places read more

The managers there have the worst customer service the two tall American ladies. I have filed a complaint with the general manager already. I've been going to location for year but ever since they have been there it been a horrible. They need to be more professional and go through better training. Step it up owners! read more

If hygiene is important to you, you might want to try a different place. The mall has only been open for an hour, so there's no reason for dirty counters, lackluster service and warm coffee. I m eating a caprese sandwich. The filling is delicious, but warm soggy ciabatta bread ( no panini grill here, just microwave) and the cappuccino is not hot. The napkin holder is almost empty and the napkins are coffee stained The Coffee bean In Montrose is stellar. always clean, even when they're packed , great coffee and friendly service. Guys, what's going on here? read more

The Coffee Bean & Tea Leaf - Coffee & Tea Near Me - Arcadia, California

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Always like their tea offerings. Last year our son got us their tea set with varieties from China, Sri Lanka, and England. Delicious for our breakfast as afternoon tea. After shopping at the mall, we stopped by to get our favorite tropical ice tea. The tea was very aromatic and tasty. I like the small ice balls they used for the tea which keep the tea cold and easy to drink. Besides tea, their coffees are very good. I prefer their coffee over Starbucks. While I was in Singapore for a business trip, I drank their coffee almost everyday which kept me awake in the hot weather. If you're Hungary, like Starbucks, they also offer sandwiches and pastries. I like their chicken wrap the best. It's healthy and tasty. The only thing with this tea and coffee chain is that they don't have that many shops around. You have to travel to get to one of them. But it's all worth it with good teas they have to offer. read more

We went on memorial day, there was a buy one get on free for ice blended coffee drinks. We got 4 of them hazelnut, dark chocolate, midnight cookies and cream, and midnight cookies and cream with almond milk. The midnight cookies and cream kind of taste like chocolate milk, the coffee taste isn't that strong. We also bought a small cheese cake with it. Everything taste good and all the workers are really polite. read more

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This review is for the CBTL at the Arcadia mall. My GF and I have been here many times. The good: Convenient location and drinks are delicious. I've been drinking Starbucks matcha lattes consistently for 15+ years. These are better. The bad: Employees are relatively indifferent. They request a name for the order, but there are no names or stickers on the cups. Nobody knows whose drinks are whose at the pick-up counter. This is a VERY easy fix. Management is completely apathetic and won't fix it, thus a steady parade of mediocre reviews that result in no improvements. Somebody slept through Business 101. read more

Staff is very unfriendly and charging for water?! Your competitor (Starbucks) has friendly staff and they don't charge for a cup of water. Come on. It's not about the money it's the principle of it. If you are going to charge for water then your staff should clarify it before checking out. Wouldn't recommend this coffee bean read more

I love that they don't burn their coffee. It's much more flavorful. Wish they had better hours and better parking.

Before was good. Now it went all downhill ever sinced they hired lazy people. I work in the mall and i usually go to this coffee bean. But the past 3 times they have gotten my order wrong. I'm not going back to this one anymore. read more

Finally.... After getting orders discreet and hidden to make sure they are always giving constant good or bad service ... Finally I've seen big changes... Amazing speed. (Fast) Accuracy on orders Very high quality drinks with great taste ... I've been keep coming back here for about a month after several attempts in the past with bad experience here I have been shocked and blown away how they changed in good way! Very fast service, friendly staff and accuracy.! I want do big shout out for you guys on my Instagram soon. I highly recommend here for their drinks. I've got these drinks from here for my self and coworkers: 1- English breakfast tea late (almond milk) 5 stars 2- Hot Matcha latte with (Non dairy milk ) 5 Stars 3-cappuccino 5 Stars 4-Hot coffee latte 5 Stars 5-Espresso 5 Stars I've found absolutely nothing to take stars away. You guys are awesome just please keep going this way.! Highly recommended their (Matcha Latte !) read more

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I ordered tropical iced tea as I do at least once a week. The lid was not closed right so I spilled on myself, there were no napkins to be found so I asked for some, and it took a few minutes till the person gave it to me. Then I tasted the iced tea and it was not tropical so I told the lady who had helped me that it was not tropical ice tea and she said "I am sorry you can't taste it but it is tropical" then I had my son taste it just to confirm and he said it was not tropical. So she said, would you like a refund? I said yes so when I went to get the refund, I told her I just want you to know that I order this all the time and this is not tropical iced tea. It must be miss labeled. I said you don't care do you she goes you're right I don't and then she gave me my refund and I walked away. That was the most horrible experience ever. read more

Been here several times while at the mall. I actually prefer Coffee Bean over Starbucks, there's just not as many locations. Coffee Bean is a nice alternative from all the boba at the mall, not that I dislike boba! But coffee here is pretty solid and the staff is generally nice. read more

The Coffee Bean & Tea Leaf - Coffee & Tea Near Me - Arcadia, California

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Not so nice staff member I had a horrible encounter with a female staff member she was working on 11/11/24 from 11:00-2:00pm with 2 braids and a black bandana. I waited 30min for my drink just to then see that they made my drink wrong after I had asked if my drink was ready, she tried saying it was my fault and that I ordered it iced blended when I never said blended I only said iced, and while I was waiting 30 min for my drink after waiting 30min in line I asked for a cup of water before the male staff member could even answer me she cuts him off and tells me I need to get back in the long line and pay the 25 cents for a water shortly after that a separate customer asks the male staff member for a cup of ice and he serves it to him I then ask if I can have my water since that man didn't even pay for his and the rude female staff member chimes in again and says he prepaid when he did not because she wasn't even there to see which customer it was, when she did finally give me my drink she didn't even acknowledge me or tell me it was mines and I had to ask her if this was my new drink Also my dad had tipped them $7 before all this rudeness happened which he regretted My coffee bean near me would never treat me this way read more