Please do not send your expensive items to this company! I sent 3 pairs of Christian Louboutin to have the protective sole added to the bottom back in June, fast forward 4 months later, and I have only received one pair and the other two have been delayed twice, despite having paid for all three. The ETA was yesterday 10/14! I called for status, and the lady I spoke with said the shoes are still in progress! You get the same response every time you call, which I have emailed and called multiple times "I will reach out to the Production Team and email you" Management is not there on Saturdays, however, I will be calling back Monday to have my shoes returned in their original state (both were brand new) or reimburse my money for the cost of the shoes, plus what I paid to have the protective sole added OR I will be seeking legal action AND filing a complaint with the Better Business Bureau! @Tony V, I have already been in communication with someone via the text service and opened a ticket. I received an email today saying my new eta is 1/1/1970 which was 52 years ago! Please send my shoes back asap! read more

The Cobblers - 3rd ETA of shoes! Delayed 3 times! - Shoe Repair Near Me - Miami, Florida

Pretty high end specialty shoe and leather repair. I was impressed with the facility and communications. I would recommended them to a friend. Be mindful this is a high end service. I've seen some real shoe aficionados in there with rows of shoes for service. Front desk was friendly. read more

After 16 months I received my shoes back in worse condition! I don't even have the words to explain how awful this is! And the box they sent them in with now real packaging had someone else's receipts in it. read more

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This place is great! Everyone is very friendly and they do amazing work. I trust them with all my designer bags and shoes. They even repainted a pair of Chanel flats and made them look better than new. Very happy and will continue to be a long-time customer. read more

This has been my go to for all my designer items! Recently I left my LV bag and had a minor inconvenience with the time frame, and everyone came out and moved mountains to make sure my bag was ready ASAP. Coming from a customer service background I was very impressed. I continue to recommend this shop with my eyes closed. BEST IN THE GAME! read more

The Cobblers - Shoe Repair Near Me - Miami, Florida

Thank you Yelp and Diandra for the opportunity to get my sneakers squeaky clean with The Cobblers! Got my adidas NMD R1 basically brand new again. Check out the before and after. The customer service was top of the line. Tata at the front desk made sure my appointment went smooth..signed me up for notifications and received a notification 15 days later that my shoes were ready. I was so excited to pick them up, Tata found my order immediately and walked me out with an umbrella during this rainy day in Miami. Service five Stars. Shoes look new five stars. Just look at the before and after for yourself. Plus, your shoes are given back in a care box individually paper wrapped. Packed with love. read more

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Have fun trying to get in touch with someone on the phone. I called 2 times on 3 separate days and left messages and never got a call back. You can call and wait and you'll hear the same advert for them over and over, same one, one after another on repeat. Guarantee you'll hang up. If this place is so big where the hell are customer service. Or anyone to answer a call?!? read more

I finally received my shoes back after NINE MONTHS and they still are not fixed! Do not send you items to them! They actually outsource the the repairs to artisan that are not in their facility. You ship your items to the store in Miami and from there they ship them else where. I reached out to customer service every day to no avail. I even reached out to the owner and customer service manager via LinkedIn! I finally filed a formal complaint with Miami Dade consumer protection. I doubt that it's a coincidence that I received my property back after. Please do not be fooled by their social media platforms. The craftsmanship and customer service are absolutely horrible. I'm just happy I received my shoes back! Do not send your items here. read more

I'm very pleased with the repairs that were completed on my Gucci slides. I don't think anyone will be able to tell that my dog once got a hold of my shoes given the high level of craftsmanship! The process was very easy and the company did a great job of keeping me updated throughout the process of the repairs. I will definitely be using the cobblers' services again in the future despite the fact we have places in Las Vegas that offer similar services. read more

The Cobblers - Shoe after dog :( - Shoe Repair Near Me - Miami, Florida

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Absolutely terrible experience! The website and the consultant I video-chatted with represented The Cobblers as experts in Golden Goose sneaker repair. So, in April 2022, I sent a pair of sneakers to be cleaned and repaired. Some of the letters on the heel tab were missing and the shoes needed to be cleaned. The process from there was fraught with error and extremely poor customer service. Throughout the process I received confusing text messages and emails but was never able to reach a representative by phone. I would receive emails with photos of shoes that were clearly not mine! The numbers on the website never connected to a person and simply had automated messages saying the customer support number was closed. I sent several emails expressing my concern and only sporadically heard back. When I did receive a response, the information provided was absolutely unhelpful. The website stated that I would receive photos of the completed service before payment was due. In June, I received several texts and emails that my shoes were ready. I never received photos of the completed work. Given my previously terrible interactions with customer service, I decided just to pay the $163.95 charged and hope my shoes would be returned to me in acceptable condition. Unfortunately, I received my shoes in later June and I am extremely dissatisfied with the results. The soles of the shoes were returned dirty so the premium cleaning service was clearly not performed. More appallingly, the lettering on the heel tab was in terrible condition! Some of the lettering remained loose, the adhesive was visible, and some of the letters were discolored (I assumed by the cheap adhesive). It appears someone simply slapped letters on with super glue. I have reached out to customer service, disputed the charge with PayPal, and filed a complaint with the Better Business Bureau. This company is simply fraudulent and I will leave as many reviews as possible to warn others of this shoe repair scam. read more

The Cobblers - The discolored letters and visible adhesive after I paid for a repair of the lettering. - Shoe Repair Near Me - Miami, Florida

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What a great service! Saved one of my favorite sneakers and the care and quality was above and beyond what I expected. read more

The Cobblers - Shoe Repair Near Me - Miami, Florida

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this is a high-end shoe repair place. By that, I mean where you would take your designer shoes to get resold or brought back to life. At least, that is the expectation that this establishment sets. I started using them when they first opened and while the rates were, and continue to be steep, they did good work. I am not sure what happened, but this place completely changed. In early January, I took 3 pairs of shoes to be repaired. One for tips - nothing else, but heel tips. The other, a pair of expansive sneakers to be cleaned and the third needed half the sole redone to prolong the life of my go to black sling back heels. Today, I picked up my sneakers. The other two shoes are somewhere... Did I say already that one needed tips for the low heels? The location is fabulous but I fear that they are going out of business. Rightfully so when you are expensive and terrible. When I dropped off the shoes, there was a lady there who was getting them to redo work on a belt. Today, when I left with one out 3 pairs of shoes, there was a gentleman who came to get a bag that they allegedly lost. They said to him that he picked it up, but he came back with pictures showing that the bay was not returned to him. He said he would call Police and report the incident as theft if they don't produce his property. I don't often write negative reviews, but I plan to drop by again in a couple of days for my remaining shoes. I asked for them on the original condition just so I would not have to return but they said the shoes were out to another location. Must also mention that the lobby smells horrible. I almost made a comment but refrained as I get bad for the staff. Save yourself and go elsewhere. Once I get my shoes back, they will not see me again. read more

I hope this will be my last update. After about 6 weeks of being persistant and basically receiving no response I finally received my bag back. However, the work performed was average at best, not all services were performed and I believe the authenticty of my bag is destroyed. My order was supposed to be ready 11/30/22. On that day when it wasn't and I was givien a new date in mid January 2023, I cancelled my order, or at least tried to. I received a response that my cancellation request was received and to allow for 72 hours for them to approve or deny my cancellation request. It is 12/29/22 and as of today I never received a response to my cancellation request. After I read all of the reviews on Yelp I questioned the quality of their work so I wanted to cancel and get my bag back in it original state. I have a thread of unanswered texts that goes on and on. I did receive a reply once just to say they had my bag and they'd get back to me. It was nothing helpful. I continued to ask where my bag physically was, Miami or somewhere else, because I wanted to come to the store in person and get my bag back. Never got a response. Day after day I continued to text to ask the status of my bag. No response. On 12/20/22 I received a text from a number I didn't recognize (not the Cobblers text number) that my bag was ready and I needed to pay in order for them to ship the bag. I again tried to contact them because the deposit I made in early October was not reflected in the balance they were showing was due. My service was over $1,400 and I paid close to $300 deposit in October. After many failed attempts I decided to pay in full in hopes that my bag would finally be returned to me. After making full payment I continued to contact them to find out when my bag would ship and try to correct the error due to my deposit not being reflected in my order. Those messages also went unanswered. On 12/24/22 I received another text, now from a 3rd number, saying my bag shipped. I couldn't believe it. However, I have still overpaid for their services by the amount of my original deposit. Sometime between the 20th and 24th they also sent me a text that the bag after they got it back from their artisan failed their quality control test. I believe this to just be an excuse for why it took so long to get my bag back. That was confirmed after I received the bag and saw the shoddy work they did. The bag arrived yesterday. To start with, the box it was in looked like it had been through a war. I could not believe it. It was a Norstrom box by the way. It was smashed, had tears in it, etc. To say I was disappointed when I opened the box is an understatement. I am extremely happy to have my bag back but to be honest I believe the authenticity of it is ruined. My bag was a 10 year old LV Neverfull, GM. It was in shape consistent with its age. The side strap was broken which lead me down this road of a full restoration. I loved the idea of bringing the bag back to life instead of purchasing a new one. I will never again do something like this. I paid for the following services - full deep clean of the interior, full replacement of the inside zip pocket lining and a full leather replacement. The inside of the bag was exactly the same as when I sent it, no cleaning was performed. The inside zipper pocket was coated in a plastic material that over the past 10 years had begun to deteroriate, they were supposed to replace this lining. All they did was rip out the plastic material that was till there. I could have done that myself. They did not replace the inside lining. Lastly the full leather replacement, this is the only part of the service they did perform. However, the leather used is not the same color or quality as what was originally on the bag. To be honest the bag pretty much looks like a knock off now. My bag is 10 years old so it had the longer tophandles, they did not match the size of the tophandles when they did the leather replacement. It is almost too short now. I also do not think this bag will hold up like the original because the leather is not the same quality. I can forsee a situation where I have the bag stuffed and the stiching from the side of the bag and tophandles come off. I still urge anyone looking to restore any old designer items to stay away from this place. I've ready so many horror stories about this company and I feel awful for every victim of this business. I was one of the lucky ones that actually got my bag back but it is ruined in my opinion. It's upsetting every time I look at it. read more

It I could give zero stars I would, this place is a joke. They stole your stuff don't use this place. They have destroyed one pair of my Christian louboutin heels and lost another pair. I'll be filing a lawsuit against the owner I'm done playing games with this company. They have had my heels sine august 2022. Conveniently after I stopped by the store to pick up my heels my call won't go through, emails have went unanswered. They are scam artists buyer beware. Y'all will be hearing from my lawyer!!!! read more

I had an awful experience with the Cobblers. Although, I received my bag back, the job they did was done so poorly, it's unbelievable. I asked to repair and re-glue a short bag strap on my Fendi baguette bag, they only put some glue in one spot so there are still spots were the strap was separating. A small child could do a better job! I noticed a few glue spots on a strap and the buckle was scratched badly. This wasn't worth $90!! Also, the bag was returned two months after the original date they promised it will be fixed. I think it might be true that they are using our items somehow in a meantime. I tried to contact them for at least a partial refund, but at that point they already stopped communicating and implemented a text system which was not really working for customers. The funny part is that I tried to dispute the charge with my cc company. But the Cobblers provided proof of delivery in a day(!!) So, my bank didn't accept the dispute. At the time, I just let it go, but honestly, if you are having similar issues tell your bank more details and refer them to BBB. read more

If I could give them zero stars m, I would. They are known to lose your items, and have the worst customer service. They are never available, and even if you walk in they tell you you need to call or they don't have an answer for you. It's scary when you're dropping off a ticket items here. It is sad, because in the beginning, they were great, but through time something happened right now they are notorious for losing your items read more

They are a con business they take your luxury item hostage for months then charge you and return your item not repaired. Beware ... don't let them steal from you like they did me !!! Had to give 1 star to post ugh read more

I sent in my LV bag for repairs in early August. It is now December, and they have not provided a status update or tracking info, or answered any of my emails or texts. They seem to have stolen my bag. They are a Fraudulent company, do not send them your luxury goods! read more

I sent an irreplaceable Prada bag to them in October 2022 after a video chat with an artisan. I have had the same frustration as other reviewers. Today they refunded me the cost of the repair, but cannot locate the bag. They are stating that it is still with the artisan and that they can't reach them. I am beyond gutted at the loss of this expensive and irreplaceable item. What recourse do I have? How can they steal peoples items and still be in business? read more

The Cobblers - The bag in question - Shoe Repair Near Me - Miami, Florida

If I could give a negative I would. Don't even think about using this business. They will take your money and you will never see your shoes again. I've been trying to get my boots since October. Filed complaints. Nothing. Stay away read more

I sent in 3 pairs of shoes in August 2022. 2 out of 3 returned to me in September 2022 after I inquired as to the status of my order. In November 2022, they told me it would take 45 business days to get my last item correctly serviced. It's been months with no updates, and no one responds to my inquiries anymore. I want my shoes back. Truly a terrible first experience, I will never return to use the 15% off gift card they said they'd send to compensate for my experience--a good thing, as they never sent that either. These people will take your money and your stuff and you'll never hear from them or see your stuff again. read more

There should be zero stars available. This 'business' is running a scam. They take your items, then go radio silent. My sneakers have been there since early October, and they have simply vanished. I filed a complaint with the BBB, but they could not reach The Cobblers so they consider it closed. I am now going to reach out to the Florida AG and figure out how to report this fraudulent business. Do NOT send ANYTHING you value to The Cobblers, they will steal it, refurbish it and likely resell it. Scam. read more

This is the most unbelievably horrible company with which I have ever dealt. They have had 2 of my designer bags since July and I have been trying to get my bags returned to me for several weeks and they will not respond! It truly feels as though my bags have been stolen. The people who own this company should be arrested for theft! I cannot believe how horrible this experience has been! I had no clue that when I dropped my bags off at a shop in Boca (Shoe Repair and Beyond) that they were going to be shipped to another location. So that was a surprise onto itself -- that I wasn't made aware of that fact. But of course the worst part is that the seem to have disappeared! I am so angry and frustrated. Negative five blobs for this super shady establishment. read more

I sent in my LV purse for a deep cleaning and repair. Nearly 5 months of waiting, $300 later and my bag is returned in worse condition than it was when I sent it in. They are completely unresponsive after calling and reaching out to them via their chat service. They seem to have no quality control of their "artisans" that are doing the actual work. Do not use them! read more

If you value your nice things and want them repaired then this is the place. It's very expensive but the work is high quality. I have to admit that I'm not a fan of only digital customer service (you can't actually call them if you have a question or an issue. I texted as they request several times and got no response. But when I went to Instagram and DMd them I got a response right away from Tom. He stayed with me online until I got the info I needed. Thanks Tom. Plus my Valentino sandals look good as new. Can wait to get my refurbished LV bag. read more

I'm am beyond frustrated with this company. They have had my shoes since late May... no updates, can't get a hold of anyone... not by phone, text, or any way they try to squirm their way out of providing me with any iota of an update. I was initially given a month to get my shoes back and i graciously paid them in advanced. Don't be fooled by their beautiful facilities. If you ever want to see your items returned to you, don't use The Cobblers. Please give me my shoes back and refund my $500. read more

Where are my shoes. I have left several messages on your customer services text line. I have paid for the completely items. You have had my shoes since July, 2022. I am now having to resort to filing a police report for my stolen shoes and dispute the charges to my credit card. read more

Six months later, I finally received my shoes and they've done a horrible job on the sole swaps. I wish I had just found a local person or someone on IG that swaps Soles because I've seen some awesome jobs done but this was NOT one of them. They gave me a 50% discount on the service but guess what they did 50% of the work that they promised! In addition to the Soles swap, the cushions we're supposed to be replaced on the heels in the calf area and those are still crumbling. They were not replaced and I have marks all over the leather because they didn't install the new Soles correctly and they didn't do the touch up paint that I was originally charged for and promised. The guy who did the intake was very smooth talking, and sounded like he knew exactly what he was talking about and maybe he's no longer there and that's why this thing went down the drain, but everything he promised was out the window. read more

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After having a virtual appointment, I felt confident in sending my Louboutin shoes which were a birthday in for repair. On September 16 I received an email saying my shoes were finished, it has been over a month and my shoes still have not been shipped out, no one knows where my shoes are. Considering the Clientele for The Cobblers are sending in high-value luxury items, to not know where items are and not provide updates for over a month is truly unacceptable. read more

We just found out this morning that they are not accredited by the BBB they are Suspended! The BBB CANT EVEN HELP YOU! The reviews on BBB are atrocious people saying don't even go to the location because it's going to make you do something your going to regret. People losing $1000 dollar purses and shoes. Do not give these people your money or belongings please! read more

I sent a Gucci belt last June 2022, they sent me a bill August, I paid and they mailed item back to me. We i got it... SURPRISE! They didnt do any work on it! So I've been asking for a refund since. They use to have a customer hotline, promises never happened. Now they dont have any customer service to talk to, to respond. They close comments on their facebook and instagram accounts, there's really no way to get to them anymore. But they keep posting, getting more customers. Read the comments/complaints in BBB (Better Business Bureau) and filed one, no action from Cobblers. They are acting in bad faith, they know there is a problem but not reaching out to fix it. Shame on you, owner of The Cobblers! You are out to deceive! read more

I had a pair of Kobe 8 basketball shoes that are notorious for toe cap separation. I tried myself to glue them back with no luck. I found The Cobblers on instagram and gave them a shot. Sent me the mailing info and package great communication. I did take some time and for 175 Ingot my shoes back and they were perfect! Would use again! These shoes would have been junked otherwise. Highly recommend. Be patient as it does take some time. read more

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What else can I say but WOW! These people are just amazing. I was helped by ISEL at the Magic City Sore. Isel was very nice , polite and professional. They fixed a pair of my Chanel, Christian Louboutin and Versace shoes. The shoes came out looking brand new, I was blown away. Will bring back ally designer goodies here. Thank you Cobblers! read more

The Cobblers - Looking brand new! - Shoe Repair Near Me - Miami, Florida

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Posting here in hopes that I get in touch with Warren also. They've had my shoes since June, no communication, no photos to prove work has been done, horrible experience. I've emailed support before they shut that down, got me nowhere. Then they opened the iMessage support, I requested photos, no response since. 2 weeks go by and they are supposed to provide photos within 10 days of request, so I reach out on Instagram. I get a response one night where they say they'll get me photos in 48 hours and work on a discount code. It's been a week since then and they won't respond to any of my follow ups. Just avoid them altogether, I'm convinced they are reselling my shoes as they're worth way more than the repair. Shady business. Trust the reviews here and on the Better Business Bureau. Take your business elsewhere. Was there a lawyer on here saying we should file a suit? read more

I'm torn here, because they did good work, but it was as expensive as I'd just had LV do the repair, and it took much longer than expected (and than what was quoted). I probably won't return (unless it's an item I know I won't need any time soon) read more

DO NOT USE THIS SERVICE I sent three pairs of shoes off and only received two back. Despite numerous assurances that I would get them back - nothing!!! Their website leaves no way to communicate with them nor do you get any update on outstanding orders. I see on Yelp that some people have been able to get in contact with this business - can anyone share a phone number? read more

My shoes are back to being brand new after sitting in my closet for months because they were worn now I have a brand new pair of shoes thanks To you guys ! The sole the shoes matches perfectly you can't tell where it was replaced. Guillaume Is an amazing sales rep help me and answered all my questions through the entire process everything was smooth and easy will definitely be Sending other shoes and bags thank you so much for your attention to detail and for your amazing customer service will recommend. read more

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This review is for Dream 5 Inc DBA The Cobblers! On August 23, 2022 i visited The Cobblers store in Miami and give them my Louboutin shoes for sole replacement and Chanel bag for strap repair, premium cleaning and exterior paint. After 2 months i got back only the Louboutin shoes and got charged twice $119 , which i disputed with Amex. That was first sign this company is a SCAM! The real issue came when i wanted to pick up my Chanel bag after 4 months i went to their store and found out it was destroyed by their unethical practices and unexperienced employeesloyees!! The owner of the store was there and did not even want to come out of his office to talk for a resolution! Now is been over 1 month my bag stayed with them and i did not receive compensation for my damages! Order number is TC72752 I filed complains with FCC, consumer protection and BBB. And my lawyer will take legal action against Dream 5 Inc if i do not receive compensation for the damages on my $4,000 Chanel bag! read more

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I sent in 2 pairs of shoes and never got back one pair. They don't call you, you can't call them because their phone number is supposed to be for texting only but I have text and still haven't gotten a response. I had to call them via their "expert schedule appointment" scheduler. I spoke to 2 different people on their appointment scheduler & all they can say is it will be their in a few weeks. I sent in my Flint Jordan 13 to be cleaned and whiten up in August 2022, its December at this point, but some how no one can contact me to let me know what's going on with them. I WOULD NOT USE THEM AT ALL. I have paid everything I owed on the shoes at this point I feel they have STOLEN money and my shoes at this point. I WOULD NOT RECOMMEND THEM AT ALL!!! read more

I sent in my Vintage LV handbag to get restored. After 4 months, I received my bag & I was in tears. Not tears of joy, either. They RUINED my bag! They ripped out the interior & replaced it with 2 pieces of low quality fabric that did not match the bag. The stitching looks like a child did it. It is so crooked & sloppy. They removed the "shine" from the patent leather exterior & there are now dark patches on the outside. I tried contacting them numerous times to rectify this but no response AT ALL! I was charged over $1300 for this. This handbag was the 1 gift I received from my boyfriend 22 years ago & I wanted to restore it for our 23rd anniversary. They ruined something so special & now they won't return my calls, emails or texts. read more