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Metro by T-Mobile

5.0 (1 review)
Closed • 10:00 am - 6:00 pm

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T-Mobile

T-Mobile

(4 reviews)

In January we were in the Hallendale T-Mobile store as I had a new phone as my previous phone took…read morea swim, and I had major issues trying to use it. I purchased my phone elsewhere. I was very frustrated and needed help!!! Store number 954613727, Kevin and Fernando, helped me. As a tourist in the area, I felt very lucky that someone would take the time and changed my day from frustration and sadness to joy and feeling very blessed. Thank you, guys, your service was so appreciated!!!!!!!!!!!!!!!!!!!

After a perfect experience picking up a New S10 last week, the "lifetime Screen protector" bubbled…read moreso knowing I simply needed to go to any T-Mobile authorized location to have it replaced I stopped around the corner from home to get this done. Unfortunately the customer service at this particular franchise is a joke. They looked up my account verified the insurance than kept telling me the screen protector is not part of the coverage? ... I explained it was purchased a week ago and its on the receipt. THEY INSISTED I go back to the store where I bought it. I try to persist but they were adamant they had no intention of helping me with this issue. I can only assume that either since being fairly new location that they were not properly trained or the fact since I didn't buy the phone or the accessories here they had no intention of helping me. Went back to the location where I bought the phone and they brought up my account, verified everything and replaced the screen protector without question. Not sure what is going on with this particular location as I have never had issues at any other franchise location regardless of where the phone was purchased. Either train your personal better or tell customers you aren't helping them if you didn't buy the phone there either way I wouldn't spend a dollar at this location ever. Completely Incompetent. AVOID!

Metro by T-Mobile - mobilephones - Updated May 2026

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